Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Kelly Clarkson loveseat on Wayfair through my decorator, Toscano Interiors. The loveseat cost $600. The color did not go with my decor. They are charging me $400 for return shipping. There is no information on their website to caution customers that this is essentially a non-returnable item. I caution anyone who purchases a large furniture item that you cannot return it without losing most of your purchase amount.”

Helpful Report

Posted 3 years ago

“Good service, ordered garden shed on 29 August arrived on September 1st 5days before the original delivery date if your counting weekends can't fault the service so far...”

Helpful Report

Posted 3 years ago

“Horrible customer service . Everything is a flat “No”. The inability to think outside the box and make a customer feel valued is non-existent. Received a bill paid the bill in full before the due date. Get another bill the following month for $11.00 interest even though the previous balance and payment received net to zero. Have never missed a payment and have been a customer for more than five years, however they can’t waive $11.00. Time to take my business elsewhere.”

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Posted 3 years ago

“Reports of Child Trafficking related to Wayfair just like Amazon. When you see a pillow for $10,000 it's obvious what they are doing!!!!”

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Posted 3 years ago

“Do not believe anything they said horrible product and horrible customer service”

Helpful Report

Posted 3 years ago

“Horrible customer service. If the parts to your order needs replacement, you will wait for up to 2 months.”

Helpful Report

Posted 3 years ago

“I ordered a sofa that was never delivered as of today- Wednesday. Wayfair did nothing for me and told me to call the third party freight company to track the missing sofa. They said it showed that the sofa was delivered but it also showed on their computer that it was still being tracked. I asked if I could just cancel the entire order since no one knew what was going on. I was told that they'd refund the $ for the sofa but I'd still have to pay the delivery fee for the sofa that was never delivered. (over $100). They also gave me the number of the third party company so I could sit on hold for hours to locate the sofa I ordered. So after being on hold with the third party freight company, my sofa is now supposed to arrive on Saturday. I'll never order from Wayfair again.”

Helpful Report

Posted 3 years ago

“Don’t don’t don’t even think about buying this and I’m questioning every other vanity with the same top. I got the white vanity and it’s has gray streaks which is nice but there is a huge area that is all white..not a speck of gray. wayfair gave me a discount. When my contractor finally got it in last week..I started using it and now everywhere I put something wet..like a cup or retainer holder, I noticed today it’s all stained..there are marks of the item on the top that I cannot get off. When I called to complain and ask the top be replaced..she said since I sealed it( which I was told to) there is nothing they can do. So I paid $1400 for the vanity and will have to replace the top. I am done with Wayfair...I just also had an issue with a sleep sofa.”

Helpful Report

Posted 3 years ago

“Nothing arrived, company claimed delivery when nothing was sent, notification for delivery happening after delivery rude customer service. Had to request refund more than 3times”

Helpful Report

Posted 3 years ago

“Do not use Wayfair! They constantly delay your order do not allow you to cancel your order and when they do they deliberately delay your refund!!!!”

Helpful Report

Posted 3 years ago

“I would never recommend Wayfair, the customer services is absolutely shocking no one takes ownership always saying they will raise a ticket for a manager to call back its been since July 26th nomphone call back and I've rang every 2 days to be told the same thing I feel like taking this further to watchdog.”

Helpful Report

Posted 3 years ago

“The delivery date for my grill was set when I completed my purchase. The delivery date was then pushed out indefinitely. Cost me $80 to cancel delivery. Wayfair changes the terms of the purchase by weeks, yet I absorb the expense. Terrible.”

Helpful Report

Posted 3 years ago

“Worst experience ever. Don’t waste your time with this company. I order a dinning set on July 10th of 2021 and when I placed the order it said that I should receive the dinning set by July 18th. A few days later, I checked the status of my order and found out that the shipping won’t happen until August 9th. I called the customer support and they stated that they have nothing to do and that this set is back ordered and I have to wait I decided to wait after they confirmed that all back ordered items usually ships on time. Today, August 9th, I went in to check the status of my order and to make sure it was shipped as I promised to surprisingly find out that the shipping date was updated to November 5th of 2021 LOL which is about 4 months after the order was placed. This was my very first experience with them and for sure will be the last one too. That is so frustrating”

Helpful Report

Posted 3 years ago

“Sent box of firewood that is supposed to be a bistro set. Obviously needs special skills to assemble and wood glue. I possess neither so now I'm having trouble trying to return it.”

Wayfair 1 star review on 9th August 2021

Helpful Report

Posted 3 years ago

“The company is not for people - they treat it like an animal. Full of racism and bulling, mobbing, insulting people etc - one example would be a man who should never run people - liam buswell. Watch out for this guy - he'll beat you to the mud when you hit him !!!”

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Posted 3 years ago

“Have ordered multiple times and can only think of one time when the product arrived as it should of. Customer service was actually pretty good but the quality was v poor.”

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Posted 3 years ago

“Single bed needed come quick...but one piece screw bent and useless could not use it (why don't they put in one extra like piece of all ...the cost so small) Anyway waited for a nearly week and a parcel arrived with hope of smile....NO wrong parts , Its a different bed parts that we order and now looking BLACK screw can be seen on the white bed (so hide at the back) But its a screw thats longer that and should be, but force may damage the work. Sorry Warfair Waypoor ...can't trust anymore. if I buy something else I'll go Back to the shops in the streets at least there i can take it back and show em'. Disappointment .”

Helpful Report

Posted 3 years ago

“Unreliable and poor customer service. Ordered a 2-seater sofa for a property my family were moving into. At checkout given a delivery estimate of 17-19 August. Later sent a confirmation email stating 18 August. THE NEXT DAY got a text message saying that it was being delivered that afternoon - TWO WEEKS early - to a house we were not moved into yet. Calling their customer service is expensive. In an online chat Wayfair told me these were only estimates, so no sort of compensation. All they could do was say sorry and hold it in the warehouse for max. five days.”

Helpful Report

Posted 3 years ago

“I ordered one 2 seat suffa .But thay send me very tiny 1 bench. Naw I try to contact with them.But I can't call them.So rubish product. Never order again. I will request everyone please don't make order or any purchase with them..Thayer completely Frood company”

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Posted 3 years ago

“DO NOT ORDER FROM THEM NOW! I've been waiting 2 weeks for an order to arrive because of their incompetence and false advertisement. They clearly have a shortage of HGV drivers and BREXIT issues but they still falsely advertise on their website that (estimated delivery: in 2 days). My order has been delayed 5 times now across 2 weeks despite them continuing to advertise 2 day delivery. AVOID AT ALL COSTS. You will find better deals and customer service elsewhere. Also, I'm still waiting for a call from a manager a week later. When they said I would get a call the next day.”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,252 reviews