Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bed on Wayfair for a certain price however when I received the order it was only a footboard. When I called to try to resolve it, spoke with Lance the manager, I was told there was an error on the website which priced the bed incorrectly and they wanted me to pay an additional 500+ dollars to get the rest of the bed. Very poor customer service and business practices. The quality of the furniture is not that great to warrant me Paying additional dollars for their mistake. Do not do business with Wayfair. They false advertise”

Wayfair 1 star review on 2nd August 2021

Helpful Report

Posted 3 years ago

“Awful this is the worst buy of my live. Overprice and no quality are all same grill in bransmart is 45.00 less. The couch I ending paint more than 1,000. Never again.”

Helpful Report

Posted 3 years ago

“Awful this is the worst buy of my live. Overprice and no quality are all same grill in bransmart is 45.00 less. The couch I ending paint more than 1,000. Never again.”

Helpful Report

Posted 3 years ago

“Awful this is the worst buy of my live. Overprice and no quality are all same grill in bransmart is 45.00 less. The couch I ending paint more than 1,000. Never again.”

Helpful Report

Posted 3 years ago

“How I wish I had checked this site before ordering ! Ordered coffee table with free next day delivery. Didn’t arrive and no contact from Wayfair. Been advised courier will be collecting it from them this evening, and then it is down to courier for delivery. Free next day delivery is plastered all over their website for loads of items I looked at - this is obviously misleading and bit of a con. I will be advising Trading Standards. Will never order from Wayfair again. Don’t like being lied to.”

Helpful Report

Posted 3 years ago

“Wayfair clearly have something dodgy going on with Trustpilot. Not very TrustyPilot. Wayfair link you thru. The tenor and satisfactions do not correlate. In any event, i ordered something from them. They sent something completely different and charged me for postage. I spent circa 3 hours sorting it out and have lost money on their charges for messing it up and loads of time. They were not prepared to discuss it on the phone (simple method - cut off prior to someone picking up and answering) similar with on line contact. AVOID”

Helpful Report

Posted 3 years ago

“I ordered an item on the 17th July and it said 21st July delivery. I'm still waiting. I've sent numerous emails and called. They said a delay at warehouse but I had to reach out to them for this information. The lady I spoke to was very polite but I still don't have my order nearly 2 weeks on. Very frustrating!!”

Helpful Report

Posted 3 years ago

“Avoid avoid avoid. I wished I had read these reviews before I made purchase. Only given 1 because I had too. Just feel fobbed off. I ordered garden sofa a month ago to be told 2 weeks later they shouldn't of took order. Yes I got money back a few days later then I thought well they must be a one off so I ordered and paid £720 for another garden sofa set which should of been delivered last tuesday and only recieved the table so no settee and no bench. Have made numerous calls and sent emails to be sent an email saying I would recieve on or by the 27th july which is tomorrow to now being told it could be next week as waiting for shipping info. Just not good enough. Come on wayfair sort yourself out and stop taking peoples money and not delivering a service. I work in retail and this is not good enough.”

Helpful Report

Posted 3 years ago

“I bought a shed via Wayfair in April 2021. Delivery was approximately 10 weeks later, and the whole process was very poorly communicated by Wayfair. They were not able to give me a delivery date, gave me the name of the wrong courier and promised a tracking number when there was none. As a result, the shed was delivered when I wasn't home to receive it. When I raised these issues with the company I was essentially told to f-off. The quality of the shed itself was at best mediocre. A few of the panels were twisted, which made it a wrestle to put together, workmanship was poor and the materials used were so-so. Not what you expect when you're spending £1,000. So the overall experience with this company was horrible, I'd only use them again as a last resort.”

Helpful Report

Posted 3 years ago

“Worst service ever. Had a delivery date that was changed three times without nitifcations. Was told delivery 3-5 days, 3 weeks later and nothing, emailed and told they will contact courier, no up date. Asked twice to cancel and told I couldn’t. Then refunded out of blue with again no notifications.”

Helpful Report

Posted 3 years ago

“DO NOT SHOP HERE FOR YOUR OWN SANITY. The worst company I have ever experienced. - We ordered a day bed that was broken - We ordered a wardrobe which had 3 panels that were so broken we couldn't assemble it, and then were told they would replace the panels and a month later they told us they couldn't replace the panels. -We ordered dining chairs which didn't arrive for ages and then when they did, 3 arrived on 3 separate days and 2 of them had the wrong parts - We ordered china cabinets which arrived a month late but only 6 out of 7 of the boxes arrived. If you actually want furniture in your home, shop elsewhere.”

Helpful Report

Posted 3 years ago

“https://www.cheap-price-finder.com Price comparison between Wayfair Walmart BestBuy eBay Amazon Sofamania”

Helpful Report

Posted 3 years ago

“Furniture still not arrived all I get is promises for them to REACH OUT TO XPO the delivery company. And a promise to ring me on 26th July. The first promised delivery date was 9th July and that was why I placed the order. I will never shop with them again.”

Helpful Report

Posted 3 years ago

“Been waiting weeks for my item. Nothing arrived on the delivery date, no emails or texts to say there is a delay. Speak to customer services after a couple of days waiting to be told it’s been lost. They ordered me a new one and no surprise the delivery date arrives and nothing turns up. Again no communication from company. Wait another day, look online and says delivered. Unbelievable. Now customer services are fobbing me off telling me to check with neighbours. I have 2 cameras outside my house. Do yourselves a favor and avoid at all costs. I’m down £200 so luckily not much, I’ll chase a refund but doubt I’ll get anything.”

Helpful Report

Posted 3 years ago

“I have waited nearly 6 months for my order only told be told now after lots of correspondence from me and been given 3 delivery dates its believed lost. My total experience has been given lack of customer care and I still have no idea if my order can be found? Would i recommend them no as you more than likely won't get what you ordered at all and will be given the run around for months”

Helpful Report

Posted 3 years ago

“Probably the worst company iv ever came across when it comes to delivery ... promises you’ll get it by a certain date then you wait in for it not to arrive then no apology and just an email to say there’s a few wks delay .. I can totally understand this happening with one item but when it happens every time you order it’s radiculous .. plus really poor customer service”

Helpful Report

Posted 3 years ago

“Made 2 orders in past 6 months - avoid at all costs as they have no systems that track orders deliveries or part orders . Both times several weeks late after much chasing and hassle . Products are not even good . Stick to John Lewis”

Helpful Report

Posted 3 years ago

“The bed frame was ordered on the 4th July , was on a two day delivery time slot. Hence the reason we used wayfair! Well the delivery site kept changing then said delivery by the 19th July. Checked on the delivery tracking no changes from the 8th July. Messaged on chat to wayfair this morning to be told the courier cant find my order, and someone will be in touch tomorrow!! Shoddy service, im going to have one upset boy when he gets home from School. Please avoid at all costs!! So wished I checked reviews 1st!!”

Helpful Report

Posted 3 years ago

“I would have given it a zero if possible. I ordered a shoe cupboard on a Tuesday was told it would definitely be here on the Thursday. I waited in all day for it to turn up, which it never did! Neither did they contact me at any point to tell me it was delayed. I then contacted them the Thursday evening to which they told me it had been moved to the Friday and it was with the delivery company. You guessed it Friday came and went no sign of it or again any contact from them. So by now i’m incredibly frustrated so i again have to contact them to find out it actually wasn’t ever actually in transit at all! It was sat in there warehouse the whole time. They then said that it would be delayed for another 4/5 days!! I said no thank you i’ll have a refund and give my money to someone else. Guess what? They reckon they can’t issue a refund until they have spoken to the supplier. This company is an absolute joke, their customer service is as poor as it gets. They lie and change their policies constantly. Please please do yourselves a favour and stay well well clear!!”

Helpful Report

Posted 3 years ago

“Inadequate, Appalled, Frustrated, Annoyed, Confused…! Words can’t express the disappointment I have for this company! It’s my first time shopping with Wayfair and unfortunately it hasn’t been an experience I would recommend. Order Date 02/06/2021 After paying in full waiting over 6 weeks having parts of my order delivered, contacting WayFair times & time again, apologies to asked to wait and still no result…. Complete Shambles, I have an email telling me it’s a fault an their behalf, and then giving me the customer..! Only two options 1) keep what I have received of my order and have a 15% discount off my original order or store credit.. 2) accept a full refund, and send back little bit of my order I have received. Bearing in mind I have been nothing but Patient… And all I have asked is for the order I made to be full filled… Obviously this still hasn’t happened So both myself & a Member of Staff decided it would be best for the situation to be escalated to Management, giving me some form of contact within 24hours… This was done Tuesday 13th July 1.31pm by call… now it’s Thursday 15th July 7.59pm and still no contact… The whole thing is a sham…..! And yet again it A left to me to contact Wayfair again Tomorrow or better still Trading Standards.”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,252 reviews