Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,236 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a worst experience with Wayfair especially with their customer service. I've been waiting for my order for 1 month and it was never shipped. I tried calling customer service to get my order cancelled and process refund which they outright refuse citing some policies. Their managers are worst, I think they are trained to not be empathetic to any customers, this is the response from one of those blood sucking monsters - 'You are making a big deal out of simple item worth 50$, I wonder what else is going on in your life, you should probably check yourself with doctor'. I don't know what else to say here, how can they comment about my personal life? This is a horrible experience, i'm never going to order again. Please stay away from companies like this, now I truly understand the greatness of Amazon and how transparent their policies are and how empathetic they are to customers.”

Helpful Report

Posted 2 years ago

“Terrible customer service.”

Helpful Report

Posted 2 years ago

“I ordered a mattress from Wayfair on 26 July. I was given a delivery date of 28 July and a DHL tracking number. I checked the tracking number on 28 July and DHL hadn't even received the parcel. I contacted Wayfair and I was informed that an investigation would be carried out and a replacement sent if necessary. I received an email from Wayfair on 2 August confirming that the replacement had been ordered and telling me to expect an email with confirmation of dispatch and the tracking number. I contacted Wayfair again on 3 August when no email had been received and I was told that the courier had not collected the parcel but it would be sent the next day. I had still not received confirmation of dispatch on 5 August so I contacted Wayfair again. This time I was told the mattress was out of stock but I could expect a mattress to be dispatched on 9 August! I have already been waiting for the mattress for ten days and 9 August would be too late even if the mattress is actually delivered. I have wasted enough time 'chatting' with Wayfair's 'customer service agents' without getting a resolution and now I'm going to cancel the order. Wayfair is totally unreliable.”

Helpful Report

Posted 2 years ago

“I ordered a 9'x12' outdoor rug from this company on 7/23/22 and since then I have received a 2'x4' rug as a replacement 3 times. When I called customer service (for the third time today in 2 weeks) they said the price I paid on 7/23/22 was labeled wrong and that they would not honor the price I paid on my original receipt. Their solution is to give me a 10% discount, which is basically a slap in the face. What company does this? If I had gone to an actual brick and mortar store, with actual sales people, they would honor the price I had paid. Since Wayfair is a big company, it seems that they feel they do not need to respect the customer and honor the pricing. They want to get more money from a situation that was caused by them, not by me. This company does not care about what consumers think about them, only the bottom line for their board members and stockholders. I would recommend shopping elsewhere for items you would need from businesses that respect you and appreciate your business and that is NOT Wayfair. This was the first and last time I will be buying anything from them.”

Wayfair 1 star review on 2nd August 2022

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS!! AVOID AT ALL COSTS!!! First of all I wouldn't of given 1 star after the experience I have had with wayfair but that wasn't a option I had to give it a 1. We ordered over £700 worth of lights from wayfair for our flat refurb, and we kept some and needed to return part of the order. We set up the rerurn online and paid for the premium UPS service, but they never turned up to collect the packages. Wayfair also double charged us for the return fee originally and I had to call to rectify this and set up a new collection. I set this collection up 5 times and UPS never came!!?? I lost work because of this huge innconvience. Wayfair blamed UPS everytime, although UPS NEVER received any order to collect from wayfair!! We have had multiple calls and emails to them and no one ever offers any real help. We now have to return the boxes ourselves through royal mail and pay for this as wayfair do not even have the decency of covering this expense, despite my awful experience with them. My partner ego made rye purchase is also 40+ weeks pregnant and have told wayfair this, but they are still happy for her to have to run around just to get these returns completed. I am absolutely disgusted with them, NEVER AGAIN would I use wayfair. 1st and last time. My advice would be to stick to more reputable companies like John Lewis and dunelm for homeware.”

Helpful Report

Posted 2 years ago

“Poor customer service. Well actually it doesn't exist.”

Helpful Report

Posted 2 years ago

“Ordered two beds and a mattress on 27/07/22 to be delivered, according to their site, by Friday 29/07/22. I moved into a new home over the weekend with no delivery of beds. We had to borrow blow up mattresses from friends. and no beds to sleep on. We are now Monday and still no delivery except for one mattress. Will seriously consider looking elsewhere for goods in the future.”

Helpful Report

Posted 2 years ago

“One day a sofa is £643 and next day is £979 👎🏻 A bunch of unprofessional agents to talk to when you give them a call plus I've been keeping my eyes for this sofa and normal price was £643 , and SALE for £459 and then come back after few days and they rising the price like crazy , now the price is £979 . So one day the price is £643 and in few days you add some more money ? You all just play with people's money ? Not using this app/website anymore and i won't recommend it either👎🏻”

Helpful Report

Posted 2 years ago

“really really awful. My worst ever shopping experience in 40 years. Not even one star.”

Helpful Report

Posted 2 years ago

“Worst place to buy furniture does not let u choose your shipping addresse”

Helpful Report

Posted 2 years ago

“Ordered some bar stools stating next day delivery , then get told they will arrive aug 3rd , customer services very polite but nothing done to get my order shipped I’ve just got to wait , 😡 won’t be using these again”

Helpful Report

Posted 2 years ago

“Previously I ordered four 2×4 ft planters in two orders. The second order matched the first. The wood was soft but the planters fit together quickly; I figured I could reinforce them when the time came. My next order was a wagon for potted plants. From the picture (illustrated size) I thought it was a full sized wagon, about 3 ft tall; I did not see dimensions in the description. It turned out to be about 1.5 ft high. The final straw was when I recently ordered a 7×2 and a 4×4 planters together. They came separately (the second being very late). I received a 6×3 and a 2×4. They did not match the design of what I ordered which was like the first four I ordered. The wood was thinner, very soft, and would not hold a screw. The 6x3 requires 18 screws; I only received 4.”

Helpful Report

Posted 2 years ago

“No flexibility with delivery. Has to come when Wayfair say. What happened to customer service? Will never use again.”

Helpful Report

Posted 2 years ago

“I was due a delivery today which I'd taken the day off work for. I was told I'd have my delivery slot sent to me on the day of delivery, but not received anything and it's 2pm already. I contacted Wayfair who said there was a delay and I would receive an update tomorrow. I wasn't told about this delay until I contacted Wayfair, and now I find that I've wasted an annual leave day from work. Not acceptable, and won't be ordering here again.”

Helpful Report

Posted 2 years ago

“Was supposed to have delivery of dining table 20th July. No updates so had to call several times and email and no one can tell me anything. In last phone call it was disconnected probably because they could not give me an update.”

Helpful Report

Posted 2 years ago

“Untrustworthy - I ordered and paid for a 68 litre sensor bin. They decided to cancel my order without informing me. They forgot to refund my money. I waited a few weeks and when I learnt they had cancelled my order, I asked them what right they had to hold my money for so long. It may have been a mistake, I don’t know. No one even had the curtsy to contact me and apologise. I suppose I should be thankful I at least got my money back. They even removed all traces of my order from my account with them but they could not remove it from my bank statement. Attached screenshot of my bank transaction as proof of purchase.”

Helpful Report

Posted 2 years ago

“all criminals and cons! they charge your card even though you cancelled in time. Tying up my credit .! cant reach anyone to help being routed to some moronic dept where no one can help. Filing BBB complaint!!!”

Helpful Report

Posted 2 years ago

“Horrible customer service. Delayed shipment last minute after 3 separate delays!!”

Helpful Report

Posted 2 years ago

“Returned dressing table costing £1090 They denying it has been returned even though they organised it Refusing to give refund”

Helpful Report

Posted 2 years ago

“Awful company. They have advertised an item for sale until 13th July and then because I have viewed it several times they have increased the price (at first by about £55 then again by another £20), all during the advertised sale period. I have attached the pictures. It is now over double the original price!”

Helpful Report

Posted 2 years ago

Wayfair is rated 1.5 based on 2,236 reviews