Which? Mortgage Advisers Reviews

Name: Which? Mortgage Advisers
Address: First FloorOne Castlepark Tower Hill, Bristol
Rating: 4.20

4.2 Rating 318 Reviews

78 %

of reviewers recommend Which? Mortgage Advisers

Company Reviews

Questions

Metrics

4.2

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 197 8036

Email:

mortgages@whichmortgages.co.uk

Location:

First FloorOne Castlepark Tower Hill
Bristol
BS2 0JA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested pension information from Which advertised as a "Free Guide". I have today received a telephone call from them or a company they employ to ask if I have 5 minutes to discuss my request. When I asked what would take 5 minutes the very officious girl on the phone said she would take my address and whilst my details were being processed would talk to me about how Which could help me. Sensing this was going to be a sales pitch I declined her offer. She then pressed me on why I did not want to go forward with the call and I said are you are going to try and sell me a subscription to which ?. I was amazed when she came back with if you are going to be rude I will end the call !!!. I said I had only asked a question and I thought she was being rude. At this point I decided I had had enough and decided to terminate the call. After considering her comments I have complained to Which and asked them to review the tape of our conversation as I am sure this is not how they expect their staff to behave.”

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Posted 10 years ago

“I came across Which? by chance when an Independent Mortgage Advisor and a few banks had declined various mortgage applications. Due to my self employed status and policies changing I was at a very awkward stage. However I found Which? online and approached them and have not looked back. I thank Alex Kemp and Shane Lucas immensely as without their persistence and drive my completion on my flat would not have happened. The service I received was friendly, approachable and thorough, they have helped me to make sense of procedures I didn't really understand. I am very happy to now be in the Home Owners Club! Thank you again.”

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Posted 10 years ago

“The mortgage advisor we have been dealing with has been absolutely wonderful. She has been so helpful from the beginning, keeping us informed regularly and answering all of our queries quickly. We have actually referred her to our close friends because she has dealt with our mortgage application so efficiently, couldn't thank her more!”

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Posted 10 years ago

“Alex Taylor has been fantastic. We didn't know anything about the mortgage industry. We do now! Completely felt at ease at all times, answered all our question. Would recommend to anyone buying their first home or remortgage.”

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Posted 10 years ago

“Okay, the finance sector has gone mad with new regulations and there was a lot of paperwork to provide, but Which? helped me through the maze and did exactly what they said they would do. They got me a great rate, and took time to understand my needs. I would recommend them to you too!”

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Posted 10 years ago

“Superb service, knowledgeable, timely and friendly. Would strongly recommend Adam Huttlestone. Many thanks Adam you made it happen!”

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Posted 10 years ago

“We can say whole-heartedly that Adam Huttlestone is the best mortgage adviser we've come across. Within minutes of chatting with him you can feel that your in good hands where no matter how busy he his he will return your calls and email. He is very committed and true to his word and even if its late in the day or he's busy he will still take the time to explain everything. He supported us throughout the process of which we are very grateful for and would definitely contact him again and recommend!!”

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Posted 10 years ago

“First-rate service ..... My adviser (Maryam) was clear, helpful, informative, friendly, professional and effective !”

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Posted 10 years ago

“Very good - have used Which? before and they have provided excellent deals which were not available with other brokers. Post mortgage offer followups were very good as well.”

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Posted 10 years ago

“Our advisor was Adam Huttlestone and I must say that from the beginning to the end of the advisory process the service on offer was exemplary. I would definitely recommend the service to others.”

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Posted 10 years ago

“My adviser was Maryam who made what would otherwise have been an overwhelming task, very manageable for me and kept me up to date at all times. I would highly recommend Which mortgage advisors and in fact already have to a couple of people. Richard”

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Posted 10 years ago

“My Adviser was Maryam. From start to finish the service she provided was excellent. She knows her subject, provided me with all the information I needed, answered all my questions, always contacted when she said she would and worked hard to obtain my mortgage for me. I would recommend Maryam and the Which? Mortgage Advice Service to anyone.”

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Posted 10 years ago

“Superb. With their extensive experience and mortgage product awareness, I was able to obtain a mortgage to suit my circumstances when high street lenders had turned me away. Professional, friendly and reassuring. I can't recommend them more highly. Don't bother shopping around - let Which? do it for you.”

Helpful Report

Posted 10 years ago

“Actually I was very happy - they always kept in touch being proactive and phoning or emailing me with updates so no complaints and I got my money on the day I wanted it - although the building society did fanny around a bit over the lease but I cannot hold Steven and Shane responsible for that - Building Societies are running scared over the new MMR and they seem to have lost the ability to use common sense, reason and take a risk based approach”

Helpful Report

Posted 10 years ago

“This was our first experience in using Which mortgage advisors, I would just like to thank Victoria Salter and Claire Morgan, the customer service experience was first class and both were extremely helpful and professional, there were a couple of hurdles to overcome and they both played there part in resolving the issues very quickly and we were kept in the loop every step of the way. If any other business or organisation needed help with thier customer service experience they should be using Victoria and Claire as role models. We would recommend Which Mortgage Advisors to anyone wishing to change their mortgage.”

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Posted 10 years ago

“2nd time I have used Which Mortgage advisers and i cannot recommend them highly enough. Fantastic customer service, efficient and quickly found the best mortgage deal for my personal circumstances.”

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Posted 10 years ago

“I contacted Which? Mortgage Advisers, as my mortgage lender's SVR was very high and they had no better deal to offer. Alex Kemp and Shane Lucas at Which? were wonderfully helpful in what proved to be a very stressful remortgaging situation. I wanted an interest-only buy-to-let mortgage and I am a pensioner, so that was a challenge in itself, one from which Alex did not flinch. He found me a very good deal and I was ready to proceed when my long-term tenant suddenly died, leaving me shocked and undecided as to whether to proceed at all. Alex was completely sympathetic and did not pester me while I took time to consider my options. I decided to proceed, which was where the stress really began, as the property lawyers appointed by the new lender were both incompetent and opaque in their dealings, which delayed the process several times, as I and Shane, who was my 'case handler' struggled to make sense of their communications. At no point was I made to feel anything other than fully supported by both Alex and Shane, who took all my questions and concerns seriously, Shane eventually taking over all communication with the lawyer on my behalf. Now that we have reached completion, I intend to lodge a complaint against the lawyers and Alex has offered unsolicited to support me in that complaint. I cannot speak more highly of Which? Mortgage Advisers and, were I ever to consider remortgaging again, would have no hesitation in consulting them.”

Helpful Report

Posted 10 years ago

“I contacted Which? after London & country messed me around, they had a new staff who did not know what to do after 4 weeks failed to deliver. My agent at Which? was Victoria Salter who was excellent and she was fluent in mortgage jargon and new her stuff and therefore I could rely on ; she found me a good re-mortgage and buy to let products with ease and kept me informed throughout the whole process, I felt that I could rely on her and she had a brilliant support team working with her. I cannot thank Victoria enough and would highly recommend her, for all her hard work in arranging my mortgages. Christopher Tilley supported Victoria he was absolutely brilliant too. Well done Which?”

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Posted 10 years ago

“I'm writing this review to bring to your attention the excellent work carried out by Capreice Mann of WHICH Mortgage Advisers despite failing to secure a mortgage. Let me say that I have never had a problem raising issues when I am not satisfied, but I firmly believe that good work should also be given the same spotlight. In Caprice, I felt hat I had someone who had my back, who listened and advised without judgment, and given my families current financial maelstrom, that cannot have been easy. Correspondence was responded to in a timely fashion without fail, and Caprice always telephoned if there was something more serious to discuss rather than rely on email alone which again was reassuring and very much appreciated. The fact that I have not secured a mortgage deal at this time was nothing to do with Caprice; in fact, I know of nobody that has come closer to making a silk purse from a sow's ear than Caprice has in trying to secure us a Mortgage. As it stands, my wife and I have decided to put our house in order for now, and then sort the mortgage out again in the new year. When the time is right, I would like Caprice to be the lady in question to take us through the process again and hopefully to a successful conclusion, given that next time round, I will hopefully be giving Caprice much more to work with.”

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Posted 10 years ago

“My situation was not simple, working for an EU institution, earning tax-free in euros. Many brokers were hesitant to take it on, Alex Kemp had no problem taking this on and quickly found me more than one option to choose from. There were a fair few hurdles on the way but Alex and Shane Lucas were active and responsive throughout the process, whereas many others might have given up. They also have very good contacts with relevant underwriters which helped the process along at critical junctures. I would recommend them highly without hesitation.”

Helpful Report

Posted 10 years ago

Which? Mortgage Advisers is rated 4.2 based on 318 reviews