Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Why do the installers leave work unfinished seems to be a common theme here. No pride in their work and just want the money leaving customers to deal with issues. Awful service and the stores don't seem to care much either.”

Helpful Report

Posted 4 years ago

“I had a bathroom fitted through Wickes. I mistakenly assumed that this would help me avoid the hassle of dealing with independent tradesmen - I was mistaken. The Wickes bathroom hardware, and planning process, was fine. Actually getting the install completed was hard work. Despite a 40 minute survey, the fitters missed several key features of my house that had a significant impact on the end design. Additional works agreed with the fitters (install of lighting, removal of old brickwork) were not completed - I kept prompting on these but in the end, they just said "we forgot, you'll have to sort it out yourself". The bathroom fitters had agreed a fresh plaster finish on my walls, but in the end, they cut corners and just used polyfiller instead. I ended up having to sand all the walls flat myself, and I'm left with a poor finish which they weren't interested in resolving. The fitters removed half my existing skirting boards, but didn't fit any replacements, so I've had to sort this out myself. Despite burying all the new pipework in the walls, the pipework for my towel rail is a real mess, again the fitters didn't seem to take any pride in this work. My shower screen has been fitted backwards (so the hydrophobic coating is facing outwards, not into the shower). They've even left the sticker attached to show this! Trying to get the fitters back to resolve these issues has been a major mission - they went off onto other jobs leaving me to finish it myself. I would have no problem buying bathroom hardware from Wickes in the future, but would not rely on them for arranging fitters. Find a local recommended firm instead.”

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Posted 4 years ago

“Avoid wicks!! Customer service at wicks is practically non existent, kitchen they delivered 8 weeks ago, now will not deliver the rest of the kitchen because its limited stock, also brought some fence panels for next day delivery which arrived 5 days later, totally unhelpful staff at management and customer service level.”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“What is happening at Wickes Newport? The staff used to be so helpful and friendly. No barcode on an item at the weekend and was impolitely told at the till I had better get another one then. Today all the grinding discs are padlocked on the display. After waiting ages to be served I was told they had lost the keys. Why not put a notice up advising customers. I appreciate the store is undergoing a refit but a customer greeting, eye contact and a smile wouldn't go amiss. I drove a few extra miles to Toolstation for my items. Wonderful service and goodbye Wickes you miserable lot.”

Helpful Report

Posted 4 years ago

“Kitchen parts were delivered but some were damaged, they said I had to return them to store myself. On returning they say wait for a month for a refund?! The company they use for worktops came out and fitted, had to come back again, lots of being messed around trying to get it sorted and was promised they would use the leftover pieces to make a windowsill for me instead which to this day is still leaning in my living room because it’s not cut the right size and the company refused to come back and put it to the right size which were supposed to be the compensation for the original mess up unless I was to pay about £150 for the job of someone chopping the end of a piece of quartz worktop and glueing it. Ridiculous. They have absolutely no interest in customer service once I’ve got your money they do not care. There is an entire Facebook group I urge you to check in to dedicated to people trying to get their work finished after this company has fraudulently signed off work as complete so that they can get the finance company to pay them it’s absolutely ridiculous and I shall see them going into administration very soon if they aren’t careful unfortunately that will leave a lot of customers in an even worse position than they find themselves in now.There is an entire Facebook group I urge you to check in to dedicated to people trying to get their work finished after this company has fraudulently signed off work as complete so that they can get the finance company to pay them it’s absolutely ridiculous and I shall see them going into administration very soon if they aren’t careful unfortunately that will leave a lot of customers in an even worse position than they find themselves in now. They hire outside teams for the cheapest amounts to install kitchens for two or three times the cost that it should be and have no interest in whether the job is done well. Pretty much all of the stock comes from benchmarx anyway which means you could get an independent builder to do exactly that job without the additional pricetag and with someone actually giving a damn.”

Helpful Report

Posted 4 years ago

“Wickes said your kitchen so small will be 10 days at the most .8 weeks later not finished by wickes we had to go to My Builder .com to finish WICKES LACK OF WORK”

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Posted 4 years ago

“23 months ago we made the biggest mistake possible and ordered a Wickes Kitchen! The fitters, Andrew Cooper and Andrew Smith of Cooper Joinery in Weymouth were supplied by Wickes. They turned up when they felt like it, left our house and especially the kitchen in an unusable state for over 3 weeks. The workmanship was amateurish. They damaged our property! Tiled up to a door so it wouldn't open, I had to remove the door myself to get into the kitchen! We had 4 pages (A4) of issues! They lied and were threatening and abusive when I refused to sign their "completion" paperwork They were also Fraudulent! I have evidence!! Wickes's Customer Service were absolutely useless!! They lie, break promises and deliberately make matters worse!! The Wickes Installation Manager, Mark Bond, turned up smelling of Alcohol and could see no problems (despite the 4 pages of A4 listing the faults), probably due to blurred vision! He accused me of assaulting the Wickes electrician. Then told someone that he lied!! He is renowned for bullying and threatening customers who complain! Again I have evidence!! The Wickes Regional Manager agreed there were significant issues! Yet it took months to get some of them addressed. I had to constantly chase as contact was pretty much 1 way!! We are still left with major issues which Wickes fail to deal with!! The designer, Mark James, came and was apologetic for the poor workmanship, yet did NOTHING!! He said Customer Services would sort it out!! Mind you he wasn't capable of checking whether the kitchen was square!!! I had to show him how to do it, basic maths, but then he is a kitchen designer so probably measuring and maths are not his speciality!!! We had taken out "Interest free credit", yet despite us NOT signing any completion paperwork because it was incorrect, incomplete and Fraudulently completed by the fitters, Wickes notified Hitachi Finance we had and were satisfied with the kitchen!!! We have STILL NOT signed any paperwork, yet have had to pay for a totally abysmal Kitchen installation. I wrote on 2 occasions to the Head of Customer Services and received no reply from him. I wrote to Wickes CEO who forwarded the letter to one of the people I was complaining about!!! DO NOT USE Wickes!! I, and hundreds of other people have had poor Kitchen Installations, and cannot get satisfaction! Wickes Customer Service is atrocious and also Fraudulent!! Don't buy a kitchen from Wickes!!! Wickes give you "Housebarrassment" not get rid of it!!!”

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Posted 4 years ago

“I should rate for 0 stars but there is no option. Wickes in Castleford- I came to the shop to ask some questions and ask for help about the kitchen. 2 ladies who's working there wasn't interested at all. Just because I ask for cheap kitchen they ignore me completely. Definitely I will never come back to this store. Horrible service.”

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Posted 4 years ago

“If you must order your kitchen from here, br prepared whatever they promisd on after sales is a lie”

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Posted 4 years ago

“Absolutely shocking customer service from Wickes. They mis sold me a work top leading me to believe it was something its not, and did not tell me anything or provide me with any information about its high level of care. I was lead to believe pre Xmas I was going to be given options to resolve and over come my issues and now they have completely back tracked. They have admitted their designer can't remember the conversation, which actually means he can and knows he has done wrong. This was from the Brentwood store so avoid at all costs. I am shocked and appalled that they can take customers money, call them liars and totally disregard what is a very stressful and costly situation. I am so upset and angry how I have been treated, they had plenty of opportunities to over come this and I have had nothing but disgusting service. Bad Bad times Wickes you can do better than this!”

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Posted 4 years ago

“Products returned on 17th Jan. Advised refund would take 3-5days....25days later, 4 emails and several calls I still have no refund”

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Posted 4 years ago

“Ordered a kitchen from the Rushden store and it is all in and I couldn’t fault the designer and the fitting team. Everything was organised from top to bottom, well floor to ceiling so I could relax. I have recommended to family and friends because I love it so much”

Helpful Report

Posted 5 years ago

“Orderd some bits online to build a little green house in the garden some wood screws some fenc staples and some pvc green fence. Orderd for next day delivery. The next day and only the timber turns up thought that was a bit weird and whats that smell of cannabis from the driver he might of eaten it because of the munchiws that would explain it but I received a text and email to say it would all be with me that day so I ring in to be told that because the screws I orderd were not in stock in there ware house they could not send out the rest unless I had a refund for the screws. That was a bit strange as if I whent to any of their shops they have them in stock any way refunded the screws and delivery charge and was told the rest would be with me the day after. I get a text in the morning saying it will be with me by 12 no delivery ring in to be told by 1pm still no delivery ring back in and they say there is no update. Delivery turns up at 2.30pm but I'm missing the fencing ring back up to be told there is a glitch or something and the drivers did not hand it to each other computer says no comes to mind. So I aske for a refund and he says OK will take 3 to 5 working days. But I never received an email so I rung back to be told the refund will take up to 14 days absulousty disgusting service so I am 2 days out of work waiting. For delivery's that never turned up and miss informed and lied to Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.”

Helpful Report

Posted 5 years ago

“Absolutely appalling service: a simple click and collect transaction. From the point of being served to receiving the item: 20 minutes. The store was not busy. Situation got bad to worse when a person in charge got involved, and the aggressive manner in which he dealt with me, left me shaking as I left the store. I have made a formal complaint to Wickes Head Office: no customer should be treated in that aggressive manner. I have not named "the person in charge" but Wickes Head Office are aware of who I am referring to.”

Helpful Report

Posted 5 years ago

“Do not buy a kitchen from Wickes unless you have your own Installer. As all previous reviewers have mentioned once you have paid to have one installed the problems start. The TV adverts are an "embarrassment " and would Wickes Staff really like to be treated the way the general public are? I don't think so. There is no Expert service & support and certainly install your kitchen as fast as possible with no care or attention to detail. Give your local business a try you may be pleasantly surprised.”

Helpful Report

Posted 5 years ago

“My star rating would have been zero but I had to put one in order to write a review. The process started OK, the staff at Wickes in Baildon were helpful and pleasant. The problems started when the AluSplash splashbacks were fitted. The fitters had no idea whatever how to fit it properly, and it looked poor with the edging strips fitted the wrong way round. It also brought to light that the wall cupboards had been fitted far too high and after a few days lots of the trims fell off together with a blanking panel. It also showed up that the remedial work done on the walls prior to fitting had not been done correctly round the window so it was impossible to fit the splash back round the window and fit a window sill. also the overhead cupboards over the breakfast bar started to shift when anything (mainly glasses) were put in them so the glass doors were very badly out of line. I managed to get a visit from the so called Installation manager who also had no idea how to fit the splash backs, he also tried to adjust the glass doors to no avail only damaging one of the end panels, in fact he appeared to know very little. The fitting instructions for the splash backs are plainly available from the manufacturer and also on U tube and even I could understand them. He didn't even know that the edge trims that are used for the corners round areas such as the window frame were available, he said they weren't. After that I heard nothing, I made complaints almost every day to various departments to try and get something done, and while the people who took the calls appeared to want to help nothing happened. In effect they had got their money and couldn't care less. eventually I resorted to emailing the CEO of Wickes and something started to get done. It was eventually rectified by two somewhat older fitters who had to do a lot of remedial work to get it into a reasonable condition. All this took around six months during which time it was impossible to use the kitchen other than cook meals and we were basically camping out in the living room which at my age is not very good and we found it was very stressful. While the quality of the kitchen seems reasonable the problem was with the incompetent fitters employed by Wickes . Also Wickes senior management don't appear to give a damn once they have got your money. Lets face it over six months to fit a kitchen is not remotely acceptable. I certainly would not recommend Wickes to change a door handle never mind a kitchen. While the adverts say you "should have gone to Specsavers for glasses" I should have gone to B&Q for a kitchen.”

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Posted 5 years ago

“Destroyed My Bathroom Negligence Company Wicks destroyed my bathroom costing £7000 with negligence workmanship. There will now now answer my calls and I have wrote a letter to their head office to CEO David Wood. All the workmanship is negligence and when I complaint I was told "The plan photo provided by the store is for illustration purposes only". Tiles are not straight, workmanship is poor, plastering is negligence. Moreover, they will not come and fix the problems.”

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Posted 5 years ago

“Another dissatisfied customer. The bathroom fitting was a bodged job from start to finish. Despite water coming through the ceiling and numerous additional plumbing problems that didn't exist before the job commenced, Wickes have sent me a threatening letter as I have not paid the fitter the balance and have refused to sign the completion paperwork.”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,713 reviews