Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“very rude and unfriendly”

Helpful Report

Posted 3 years ago

“Ordered flooring for delivery. Took day off work nothing turned up rang wickes following day and had to chase carrier as No contact from wickes as to non delivery. In the end purchased elsewhere and then advised cancelled flooring would be credited within a week 14 days later still no refund. Just received a call from customer services who kept telling me about their company procedures like a robot nothing about customer service. Disgusting company would give no stars if I could”

Helpful Report

Posted 3 years ago

“Isn't it funny? Organisations who have signs saying that foul and abusive language with their employees are always the ones that offer the worst service. Wickes has it. Terrible customer service. Actually to use the word service is a sleight on proper companies who actually offer a service. I'm not condoning the use of foul and abusive language; just that where service is so S**T, it's all the more likely to be the result. Pick your ideas up. Then take the signs down!!!”

Helpful Report

Posted 3 years ago

“order for a kitchen turned up on time missing plinths hob wrong sink put all the units together to find 1 unit was missing a laminated strip down the edge of 1 off the doors. phoned to get the worktop templated. Waited 1/2 an hour on the phone just to be cut off then waited 45 minutes to be told they will contact me in 48 hours 4 days later I still have not herd from them. kitchen arrived in September if we are very lucky me might have the kitchen worktops by Christmas.”

Helpful Report

Posted 3 years ago

“Where to start?? I had to pay 100% of their costs up front (two months ahead of delivery) Then I had to order and pay for tiles separately. Next I had to agree to pay the fitter 40% above Wickes estimate. Then things really went downhill. Not all the items arrived as planned, but the outstanding items were "ïmminent" so I agreed with the fitter to go ahead. One working day before the planned work, Wickes suddenly announced that the outstanding items were delayed. - So I had to cancel the fitter at short notice. The following week I waited in twice but nothing arrived ...then the following Monday - 07.45 the fitter arrived, saying that Wickes had told him that I had agreed! Another non delivery followed the next week. Apparently I had ordered a shower unit which was no longer in production (they didn't tell me that when they took my money. Enough - I cancelled the order, and then the equipment turned up! I had to chase Wickes for a refund, and then I almost declined their compensation offer, but decided it wasn't worth arguing any more, To cap it all, the meagre compensation will be a cheque... in about three weeks time.”

Helpful Report

Posted 3 years ago

“We had a bathroom, an en-suite and a cloakroom fully refitted by Wickes during 2020. The buying process was fairly well managed, the pricing was comparable with a local firm and the items that turned up (all the sinks, toilets, tiles, cabinets, radiators, showers etc etc) were all pretty much fine and in line with the pricing. The Wickes admin in terms of deliveries, getting the order right and billing was a bit disappointing but probably in a covid lockdown world plenty good enough. However, the installer and the installation were appalling. The behaviour of the installer was rude, inconsiderate, selfish, lazy, dishonest and should be considered an embarrassment to Wickes. Certainly, nobody in my street who came across them will ever use Wickes! Then on top of that it was entirely covid unsafe. Not a glove nor mask in sight over the 6 weeks and not a moments hesitation to march in to every room in our house and loom over us talking and spitting expansively. Then, the actual work or output was equally appalling. He was like a disinterested teenager watching youtube with one eye while squirting sealant all over everything - honestly, my blind grandmother would have done a neater job. Mosaic tiles are buck toothed, worktops have huge gaps for water to get in to and ruin, the flushes on 2 out of 3 toilets needed to be replaced or refitted since they left and literally 45 minutes after they gave me my electric certificates and left on the last day I had to call an emergency electrician to sort out the wiring on the spotlights they'd installed because the switch started smoking .... yes, literally smoke, burning smell then it tripped the RCD. Wickes did seem willing to send back the same installer to work on things but I'd heard enough of his lies and excuses and been through the 'snagging' process with him so many times that I couldn't bear it. As a result I've spent a small fortune of my own money fixing things. Wickes have offered £75 and no apology as a gesture as I've already sorted the most urgent bits. Really disappointing, I have a good Wickes kitchen well fitted a few years ago. Its all down to the installer - if you get a bad one you're stuffed and Wickes will try extraordinarily hard to claim that its simply an issue between you and the installer - not their problem at all. Don't believe anything on their website about one point of contact, an integrated service or "its got our name on it". If things go wrong you're on your own to fight it out with an installer you didn't get to pick yourself.”

Helpful Report

Posted 3 years ago

“My delivery failed to arrive on time. 28 working days that came to an end 4 November. It's now 10 November and I still don't have an ETA to deliver the item I purchased. Not only this but an assembly advisor of the summerhouse company (Shire) arrived on site today 10 November advising that they won't be able to deliver the summerhouse due to the size of my front entrance. This is now getting beyond ridiculous....”

Helpful Report

Posted 3 years ago

“Customer services appalling The customer services for this company is absolutely Appalling! I called about and item I recieved which was meant for someone else and they said they would sort this and get my item re delivered and they would contact me to let me know what was happening with the item! I heard nothing back and then when asked for a refund they wouldn’t give me a refund!!!! Because they wanted the item back and when I said we were in self isolation they said they couldn’t refund us until our self isolation was up! Our order was £127 worth and the order we recieved was £5 worth!! They don’t care about customer and don’t want to help anyone out! And when asking for a manager to sort this out I didn’t get a call back!!! Feel let down!”

Helpful Report

Posted 3 years ago

“I would like to know if anybody else has had problems with reliability of Wicks external light fittings. Fitted Floodlight with PIR 17 months ago but the LED light is no longer working. I have fitted several different types of PIR lights and found you would be lucky to get 2 years or more. I will no longer fit any more light fittings from Wicks.”

Helpful Report

Posted 3 years ago

“Very poor experience and will be taking my business elsewhere in future. I needed to add an item to an existing bulk order and despite contacting them through their website chat and also by phone I was informed both times that the system they use does not allow changes to an order once it has been placed. Building supply requirements can change and not having the ability to add to an existing order means I'll be seeking an alternate supplier in future. All my future delivery's will not have your name on it.”

Helpful Report

Posted 3 years ago

“We ordered 2 bathroom fits Jan 20. Delivery ready for fitting was end Jul 20, fitting from mid Aug 20. First issue the items delivered were not stored properly by the delivery men. A worktop warped and therefore was less than perfect when fitted. The next issue was that an additional charge was made by Wickes for fitting porcelain tiles. A duplicate charge was picked up on the fitters invoice which had to be challenged. Its now Nov 20 and one bathroom is still not completed awaiting missing cabinet shelves. In the other bathroom the fitted toilet overflows when filling.”

Helpful Report

Posted 3 years ago

“Incredibly bad service.customer service a joke .Will nerves again use there delivery service.”

Helpful Report

Posted 3 years ago

“I unfortunately spent £440.00 buying French doors from these sharlatons and this is where my disaster with them begins. The doors arrived on the very last day of time slot given with limited and indeed poor instructors how to fit them however fit them we did. First the frame which wasn't plumb and the top was 5mm wider than the bottom but with a little jigery pockery we got it fitted due to the fact we had a professional doing it. Once the frame was fitted we fitted the slave door only to discover the keep plate was missing, then whilst fitting the locking door it was discovered that the storm guard on that door was missing leaving a 1 inch gap at the bottom. Then worst of all when attempting to lock it the lock doesn't work either. I immediately called wickes customer services who requested photos which I sent and was promised a call back as soon as they had spoken to their supplier, here I am a week on with a building that's insecure meaning my insurance is null and void, and that I can't leave my house I have water pouring in 3 children in the house and Wickes are doing nothing I have spent many hours on the phone. They can't get hold of their supplier, and will not give me a refund either until they have their door back despite the fact they are a multi million pound company and I can't afford to get new doors until I get my money back. So they want me to have French door size gapping hole in my building in mid November because their supplier isn't getting back to them. They keep passing the buck to their supplier which funnily enough i don't even know and will not accept that my contract is with them, Wickes is the name on my bank statement, Wickes is the name on my receipt. I am demented with them. Every day I call them every day they promise to call me back and never do!!!! The stress this has caused you can't imagine they have effectively stolen my hard earned cash and left me with an insecure leaking building that's getting damaged. Worst consumer service I've ever experienced.”

Helpful Report

Posted 3 years ago

“Wickes are really really bad at customer service. I have spent the last 6 days trying to speak to someone to have a new kitchen I ordered rescheduled to be delivered for another date. No responses to emails or no answers to their telephone. No one in store to help out either. Avoid avoid avoid. What is wrong with this company. Get your act together or we will collate information from customer to air on watchdog programme on BBC.”

Helpful Report

Posted 3 years ago

“Purchased £600 worth of 6x6 fence panels by debit card online. Notified of delivery day. Delivery day came and went 3rd November, no fence panels. Checked on their useless site and it said they had been delivered!!!! I found the company who were supposed to deliver my panels, a company called Wincanton who are "proud" to be working with Wickes, filled in query form online. I also engaged in Live Chat online at Wickes, nice person who didn't come up with an answer but promised to complete a customer service form online for me. I did likewise. Wickes customer service phone number is useless, it hangs up on you. I managed to find a phone number but it just kept playing Wickes advertisements and no-one would answer. I'm angry and upset, this is THEFT. I won't be leaving this alone, Ombudsman and the bank next. How dare they take money and not deliver, but worse, claim delivery made! And no REAL person to talk to on the telephone is despicable. Order number 617558289, if any decent and honourable Wickes employee is interested.”

Helpful Report

Posted 3 years ago

“Couldn't even get an order in for worktops I was interested in, because they wouldn't even send a sample! Saw worktops I liked online but couldn't get a sample, so went instore. Nothing there and no interest from the staff. Tried online chat - same dreary, uninterested response. They expect you to invest hundreds of pounds in something you can't even see properly and can't assess the quality of! All other worktop retailers offer samples and I don't mind paying for that - but Wickes think this is somehow beneath them. Customer services non-existent, online chat curt and unhelpful and couldn't get through on the phone, though I expect that would be the same dreary experience. I will never bother with this awful organisation again. They deserve to go bust.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service 😡 Right from the start we had no fridge freezer, washing machine or splashbacks delivered, the oven didn't work, fitter didn't turn up. I had to ring customer services every time to find out what was going on, even had to ring Electrolux to organise an engineer to come out and fix the oven. In total we had to take 7 days off work unpaid to take delivery of items plus wait for fitters and an engineer. We paid in full at the start of the process and have been treated with disdain ever since. Ended up losing money(loss of earnings). Absolutely disgusting Wickes. Phil Spencer I would disassociate myself from this lot while your good character is just about still intact. Never again 😡😡😡”

Helpful Report

Posted 3 years ago

“On 18th July I paid £3599.99 for a conservatory from Wickes web site. It claimed to be in stock and delivery would be within 28 days. On 18 September parts finally arrived but some were for full height kit as ordered and some were for dwarf wall kit and some (roof glazing bars) were damaged and unusable. I dealt with at least nine customer service people over this issue, they received photos and accepted that I had wrong and damaged parts but just keep blaming supplier Euramax who failed to respond at all to anyone. I was left with tall windows a short frame and an unusable roof. I only finally received replacement parts on 26th October. 100 days since payment”

Helpful Report

Posted 3 years ago

“Took money for an order they had no intention of fulfilling, 6 weeks later still fighting for money back AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Poor kitchen fit, items failing, items damaged. 3 years later still having issues, high gloss units cracking, replaced once and they've done it again, Wickes now refusing to honour the lifetime warranty. Avoid, avoid, avoid”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews