Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall terrible experience and still no kitchen yet!!”

Helpful Report

Posted 4 years ago

“Three and a half year old kitchen doors peeling at bottom told by Wickes due to water damage and impact!!! They refuse to replace cannot buy myself as now discontinued even though they state five year guarantee!! Awful customer service slow and very offhand will never buy again!”

Helpful Report

Posted 4 years ago

“Never again for a delivery received text message that's the last time. I had contact called the local store never even had my details. Apparently city sprint do delivery for them now. So just avoid.”

Helpful Report

Posted 4 years ago

“I bought a kitchen from wickes. Just over 2 years ago Like the review below the doors have cracked and split. Most doors have a chip somewhere. Even on the inside if the doors. I complained and again like the last review was told it was access water. Or spillage. You can’t get a spillage on the bottom of a door. I am so disappointed.”

Helpful Report

Posted 4 years ago

“Bought Sophia kitchen units (MDF fascias) in 2015 and a year and a half later the door of the tumble drier ‘blew’ with a big bulge from heat and moisture. I bought another door as I thought it was the fault of the drier but now most of the other fascias are cracked and suffering from water ingress. I wanted to see if the 5 year warranty covered this but Wickes claim ‘ that the issues raised are caused by a mixture of Impact Damage and excessive Moisture Ingress which will have been from either spillages, cleaning or possibly poor aftercare. In either case there has been excess moisture where it has not been removed.“ The model is now discontinued so I now have to probably replace the lot as a match will be difficult. I feel very let down by the quality, guarantee and customer service and won’t be back to Wickes in a hurry.”

Helpful Report

Posted 4 years ago

“Shame I cant do minus stars as they dont deserve 1 star for the customer service offered. Had an £18000.00 kitchen from Wickes. Firstly tiling was awful then once that was rectified found they had forgotten end panels so doors siliconed to wall. Now got to have whole kitchen taken out and reput in and tiling done for 3rd time. Sent email to CEO not heard a word. Store just say no need to worry stress or be upset it will be put right well this is not acceptable.”

Helpful Report

Posted 4 years ago

“Wickes is a "House embarrassment " Angry does not begin to even to describe how i feel about my kitchen! Will they survive when Travis Perkins pull out? I doubt it!!”

Helpful Report

Posted 4 years ago

“23 months ago we made the biggest mistake possible and ordered a Wickes Kitchen! The fitters, Andrew Cooper and Andrew Smith of Cooper Joinery in Weymouth were supplied by Wickes. They turned up when they felt like it, left our house and especially the kitchen in an unusable state for over 3 weeks. The workmanship was amateurish. They damaged our property! Tiled up to a door so it wouldn't open, I had to remove the door myself to get into the kitchen! We had 4 pages (A4) of issues! They lied and were threatening and abusive when I refused to sign their "completion" paperwork They were also Fraudulent! I have evidence!! Wickes's Customer Service were absolutely useless!! They lie, break promises and deliberately make matters worse!! The Wickes Installation Manager, Mark Bond, turned up smelling of Alcohol and could see no problems (despite the 4 pages of A4 listing the faults), probably due to blurred vision! He accused me of assaulting the Wickes electrician. Then told someone that he lied!! He is renowned for bullying and threatening customers who complain! Again I have evidence!! The Wickes Regional Manager agreed there were significant issues! Yet it took months to get some of them addressed. I had to constantly chase as contact was pretty much 1 way!! We are still left with major issues which Wickes fail to deal with!! The designer, Mark James, came and was apologetic for the poor workmanship, yet did NOTHING!! He said Customer Services would sort it out!! Mind you he wasn't capable of checking whether the kitchen was square!!! I had to show him how to do it, basic maths, but then he is a kitchen designer so probably measuring and maths are not his speciality!!! We had taken out "Interest free credit", yet despite us NOT signing any completion paperwork because it was incorrect, incomplete and Fraudulently completed by the fitters, Wickes notified Hitachi Finance we had and were satisfied with the kitchen!!! We have STILL NOT signed any paperwork, yet have had to pay for a totally abysmal Kitchen installation. I wrote on 2 occasions to the Head of Customer Services and received no reply from him. I wrote to Wickes CEO who forwarded the letter to one of the people I was complaining about!!! DO NOT USE Wickes!! I, and hundreds of other people have had poor Kitchen Installations, and cannot get satisfaction! Wickes Customer Service is atrocious and also Fraudulent!! Don't buy a kitchen from Wickes!!! Wickes give you "Housebarrassment" not get rid of it!!!”

Helpful Report

Posted 4 years ago

“How I wish I had read these reviews before I opted for a Wicks kitchen! People please beware! You do have to add extra for plumbing and electrician I also had to pay an extra £100 as the original plan overlooked a cupboard was slap bang on top of a telephone box on the wall. My installer was amazing but afterwards bits of the edging on the work top flaked off. I was told it was due to heavy impact? It wasn’t it just flaked off! A mend was done but it looked bad., a further bit flaked off, then I was told out of a ‘gesture of good will’ they would replace the top BUT I would have to incur the cost of the installation which would involve the sink, oven and tiles being involved, running into £100’s. all that needed replacing was the edging. My kitchen I may add was fitted 19th December 2019 so very new for this fault to occur. I was told the 10 year warranty does NOT cover this?! I bought this kitchen with money my late parents left me, I am 61, on my own and have been left to feel helpless and let down by Wicks and a product they indorse and happily sell to unassuming customers and for not giving the true picture of what they promote.”

Helpful Report

Posted 4 years ago

“Had a kitchen supplied and fitted by Wickes in Aug 2018. The fitting costs I was quoted actually more than doubled when they added on the electrician costs etc. Never again The designer drew up plans which my husband looked over and changed obvious things that you’d think the designer would have realised. The kitchen fitter disappointed us with some of his work ie the backsplash having a visible join. All in all I would not recommend Wickes to design your kitchen or fit it. You can get similar kitchens cheaper and have the kitchen fitted at a fraction of the price.”

Helpful Report

Posted 4 years ago

“Was sold a defective product by the Hertford store. Took it back and the manager was very rude and refused to take it back. She told me I would have to contact their customer service department. I did, they were useless also. Told me a pack of lies, which I caught them out on. They then said the store would contact me within a week to sort out. That was a month ago! Disgraceful service. I will never use Wickes again and to be honest I'm surprised they are still in business. Avoid at all costs! As a footnote I returned said defective item as directed by customer service. I left it on a shelf for them to dispose of.”

Helpful Report

Posted 4 years ago

“Absolutely DIABOLICAL customer service! This is NOT the first time I've been totally stitched up by Wickes and left high and dry and unable to get on with a job. I'm now left out of pocket whilst they attempt poorly, to get my money from their obviously USELESS and incapable supplier. Which just isn't good enough when I can't afford to buy the mateirals elsewhere til they give me my money back. I'm the 21st century it does NOT take days and days to give someone a full refund for failed delivery or supply of goods. I'm now facing leaving my customer up sh*t creek and, I now stand to lose out on nearly £1000 in income because they (rightly so) don't want to be waiting another week. Seeing as I was meant to have the materials last week! I hate letting people down, and now Wickes is making me look like I'm as incompetent and rubbish at customer care as they are. Frankly angry. And if my money is not returned to my account by this Thursday, I'll be aure to go to trading standards and also take legal action both for theft of my money, and for loss of earnings too.”

Helpful Report

Posted 4 years ago

“Poor quality control on kitchen units. Purchased some cream off the shelf units and when assembling, one of the doors was white not cream. Returned to store to be told its now out of stock and given a refund. Then basically told it’s not their problem and I have to go and find another store that may stock it still. Poor customer service when calling and offered the same solution. I now have a kitchen I can’t finish. Have used Wickes for a number of years but won’t be again after this experience.”

Helpful Report

Posted 4 years ago

“Sold reject tiles.”

Helpful Report

Posted 4 years ago

“Anybody thinking of using Wickes please don’t. They are one of the worst companies I have ever used and boy do I regret it. My parents passed away and I got left some money which I used to replace my kitchen - worst mistake I ever made. Mastic plastered over floor sagging units, wonky cupboards, white cupboards turning yellow AGAIN incorrect electrics fitted dripping taps please avoid!!”

Helpful Report

Posted 4 years ago

“Very poor experience. Paid in Oct 2019 for a bathroom installation to be done in January 2020. The fitter cancelled by text the day he was meant to start. They offered me another date six months after I'd paid for it! It took another month and a lot of chasing to get my money back. Hopelessly inept. Avoid!!!”

Helpful Report

Posted 4 years ago

“I ordered 55 sq m tiles , half way through the pallet they changed colour . I rang and rang customer service and the said they were on to it . It’s now 2 weeks and I havnt had any help even tho I ring everyday . They lied and said they emailed every shop within 60 miles . I went to all Wickes within 60 miles and found them myself and asked for the manager at every one and none knew anything about it”

Helpful Report

Posted 4 years ago

“AVOID Do yourself a favour and don't use Wickes for your kitchen unless you enjoy months of stress and dealing with a customer no service department who really don't care. Once they've got your money they are not interested. I'm absolutely disgusted with them, thought they were a reputable company, but they are by far the worst company I have ever had the misfortune to deal with. You would think when you spend 12k with a company they would look after you, but no.”

Helpful Report

Posted 4 years ago

“Avoid this shambolic company like coronavirus. I spent 20 grand with these charlatans, only to have problem after problem their customer services department are a complete shambles and if they had any self-respect they'd all resign en masse today. Choose any other company.”

Helpful Report

Posted 4 years ago

“The cistern which they installed has started overflowing so called a plumber to repair it. He was unable to do so because they had put a work top over it so its impossible to access the inside of the cistern without removing the work top. The plumber was amazed that the bathroom was designed in such a way that there isn’t access because cisterns almost invariably develop faults at some time or other. l now have quotes for several hundred pounds to rectify the design fault for which should have only been a fifty pound job. ln addition to the inconvenience of the dismantling of the bathroom. The designer,whoever it was should go back to the drawing board, and learn to consider this type of fault. Beware of using Wickes . I certainly won’t use them again. I am fortunate that I have discovered their standard now because l was considering using them to do our kitchen.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,713 reviews