Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“had a new shower room fitted march 2020 rob was brilliant unfortunately he had to return as floor tile became loose, he did so & fixed the tile, now the tile is loose again, the grout is all cracked because of movement, i have contacted wickes on numerous occassions all i keep getting is rob will ring you, he has contacted me once to say he will be up, but never arrives now i have had enough & i have to pay someone else to relay the whole floor, i spent a lot of money with wickes i also bought a new kitchen, i am soory but i think the after service is attrotious & i will never purchase nor recomend them again l”

Helpful Report

Posted 3 years ago

“Delivery late and incomplete twice.”

Helpful Report

Posted 3 years ago

“Wickes sh*tchen Would never go there again and thoroughly recommend no one else does A kitchen I ordered in september failed to be completely delivered by December. Not only was delivery incomplete but parts that did arrive were wrong and had to be amended at my expense. No one takes responsibility for the errors the communication is poor and suprise suprise there complaints team also dont take any responsibility or try and make any effort to help you out”

Helpful Report

Posted 3 years ago

“I’m in the process of having my bathroom installed. I’ve been saving for years and years for this. My dream bathroom is turning into a nightmare. Delays with deliveries. And now the icing on the cake....it’s costing more and more. I was quoted a price, paid the deposit and signed the contract, then it increased just before the work started, now it’s increased again on day two of installation. And on top of all this...the fitter who is sub contracted to Wickes has said he does not know how to fit herringbone style tiles. I specifically chose herringbone with the designer, plans drawn up with herringbone, plans signed off with herringbone and I bought tiles specifically used for a herringbone feature. I am so stressed out. The designer is not calling me back or responding to my emails. The service manager is just telling me I have to pay more and not upholding to my quotes and disregarding the emails proving that the fees were all signed off and set. I honestly don’t know what to do.”

Helpful Report

Posted 3 years ago

“Terrible quality, took over 20 emails to resolve and only offered 60 quid compensation which was rejected. Spent muntiple trips to the work site which was the other side of the city. Manufactured wrong so got 2 x 450mm doors for a 1000 unit leaving a 100mm gap. Replacements where damaged. Gowers who make these kitchens are also useless. I'd send pictures as evidence and they would come back with... Pictures are of a white kitchen, we sold you cream... Again had to go back with a white sheet of paper and take a picture next to the cupboard to prove it was cream. Total waste of a time, effort and money. Gowers are awful, wickes took no responsibility to resolve.”

Helpful Report

Posted 3 years ago

“After having a Wickes bathroom installed just under two years ago and spending over £10k in the process to them, We have encountered numerous issues which we contacted them about 6 months back and receiving no responses, we have chased again and finally got a response. This was regarding a broken shower holder and also the broken button on the shower, and also there is a split in the shower tray right underneath the glass. Customer services are shocking and unwilling to accept the liability of the damage. With the shower tray they are blaming this on impact. The split is right under the shower screen and going both ways so any impact would of caused more damage and also damaged the glass which it hasn’t. This is definitely not due to impact and makes me question the quality of goods that were installed. This is a shower tray which should be built to last but clearly not. We are massively been given the run around and being fobbed off. Wickes have basically said that they cannot do anything and I need to appeal if I feel there response is unacceptable, from a company such as Wickes this is an absolute shambles. I will be appealing as this is unacceptable. My advice will be to avoid at all costs and give a company your money who will actually give you the service and aftercare you require. Shocking Company.”

Helpful Report

Posted 3 years ago

“I wish I had read the review chain here before I decided to go with Wickes kitchen.. I am left with kitchen that had rats came through over Christmas period, it was a horrible daunting experience and still is as no one has come back to me with independent inspection or anything other than taking kitchen fitter Nas Manchev false statement. Their united front of pushing away responsibility from both customer service, kitchen fitter and installation manager has left me so frustrated and scared on the daily basis. I am left with kitchen that the rats may come back any time soon and they refuse to fix it. Can anyone experience the same with Wickes kitchen installation advise what step I can take further? any help is appreciated.”

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Posted 3 years ago

“Wickes installed the bathroom and the kitchen in my flat. They have transformed my flat in to a five star luxury house. Design consultant Thanim At Wimbledon branch was the project manager. He is a genius.”

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Posted 3 years ago

“So I wanted to place an order with them. I clicked for the collection option and timing no information so clicked on delivery which provide me with the delivery on the day I wanted. When came to the payment their website crashed 3 times in total but before placing 2nd n 3rd order I called n chat with them. I was issued that they won't charge me. Well they just forgot to tell me that they will block my funds for 7 working days!! They in total blocked £200!!! Once I finally got my order placed then they split my order half collection half delivery! The worst company to place an order as they not only going to blame you for the crashes of their website they will also decide if you get a delivery or collection and they will charge you for delivery as they feel like it!”

Helpful Report

Posted 3 years ago

“I was considering using Wickes to refrubish my bathroom. Had a home visit booked for Saturday 09/01 which was rearranged to 12/01 after me and my girlfriend waited for hours for someone to show up. Tuesday comes along and my girlfriend tells me they're coming eariler than planned as another appointment was cancelled. Once again, we waited for hours and nothing. No phone call. Absolute Zero. We did have another appointment with this yesterday but we decided to fob them off since they're wasted our time... TWICE. We've gone elsewhere for our bathroom after coming across this site with all the 1 star reviews. Definitely dodged a bullet. WOULD NOT RECOMMEND. Do better, Wickes.”

Helpful Report

Posted 3 years ago

“Three projects in seventeen months WICKES CARLISLE. Recently fitted kitchen, endless problems, click flooring sliding back from kick boards. Cupboards not lined up, gaps at side of worktops, the list goes on. Regional installation manager shows minimal interest, every delay blamed on lockdown. Contacted CEO David Wood, got email from his office. When I spoke to the young woman she was rude, aggressive in her tone. I wonder if anyone from Wickes reads the reviews as most on here awful. Once they have your money - no interest. My grievance is causing me stress and sleepless nights. Their advert states - LETS DO IT RIGHT. One can hope, never again.”

Helpful Report

Posted 3 years ago

“We had a appointment booked last year with Simon Burton, Kettering branch. After a poor, quick, pushy sales design from another trade company. Simon met all expectations, took his time to create a dream space which works a treat, measurements where spot on, any queries where delt with fast even on his evenings days off! (Not expected). I am in the building trade, already I have let two clients know about this guy. He is a credit to your company. If I need a kitchen in the future aslong as he continues to work there I will definitely be back. The quality of the kitchens a top notch too. Thanks Simon”

Wickes 5 star review on 16th January 2021

Helpful Report

Posted 3 years ago

“Considered using for kitchen refurb - did not go through. With it. Very disappointed with customer service, home visit and quote. Found it to be an unprofessional and unhelpful experience”

Helpful Report

Posted 3 years ago

“Ordered a pair of doors in November 2020 online..£300..! Received doors and they are damaged. Second set of doors arrived today 8th January 2021. Six week wait and they are nothing special. Massively overpriced and a long wait.”

Helpful Report

Posted 3 years ago

“My experience with the Wickes Muswell Hill store reflectes how Wickes is unprofessional and not a company to trust. The above store designer agreed with us that we post our London property key to her store so a surveyor can go prior to our placing and order as we live outside London. That's after playing many games about the offer regarding the pricing which was going to cost us 20000 GBP for the kitchen and bathroom, something we were willing to pay for a integrate, trustworthy and honest company. But she played games to trick us to commit and pay upfront then face more hidden costs. Before we realised the games, we sent our property key to them using secure post. But because we then disagreed to pay the deposit first and said we won't go ahead with the order, the vindictive store designer and her manager refused to post our key back to us. We live outside London and the lockdown can go on for months, which means we cannot possible collect the keys ourselves. Once they took possession of the key and we didn't progress the order, they are refusing to send it back. They first said that sending it back was conditional on our placing an order! Ridiculous claim indeed. Then oh it's not store policy to post the key back: if so, why did they accept for the key to be sent to them and posted back in the first place? We have evidence emails and texts. Then when I contacted customer service, the new lie was we are short of staff so have no time to post it. Also evidenced in an email!! Then, when we posted a review here, we received more lies from Wicked and again they continue to hold on to our key at their Muswell Hill store. I contacted the customer relations manager as well as the CEO and will relentlessly continue to escalate and expose their lies and poor staff. I also reported the incident to the police so if anything happens to our now insecure property, Wicked Wickes and its staff will be held responsible. It's amazing how trusting the Wickes name was such a big mistake. My advice is to run away from Wickes and their lies. Otherwise you will have a problem with your property, like us. I will continue to tell the story everywhere to protect other customers.”

Helpful Report

Posted 3 years ago

“Do not touch Wicks. I have a kitchen fitted 3 months ago, a side panel and edging was missing. I have had these two items for nearly two months and no-one has come back to fit them. After numerous emails to sales person, messages to fitter, both of whom are ignoring me I resorted to emailing customer services, who are also ignoring me. Great up until they have got your money, then don't want to know. They have consequently lost a new bathroom sale from me, and a kitchen and bathroom sale from a friend.”

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Posted 3 years ago

“Went to 4 different shops because website said they had 1 in stock only for staff to try to sell me a faulty item that someone else had returned! Surely if something is returned then it shouldn't be sold again and cant believe a major retailer does not have systems in place to prevent this! Also the router I returned to Baguley store on 5/1/21 is now also showing on the website as back in stock despite me telling counter staff that it was faulty! Extremely poor”

Helpful Report

Posted 3 years ago

“Absolutely terrible service, had a bathroom installed within the 1st year had so many issues eg: leaking shower tray, shower tray over flowing as water not draining away fast enough, shower tap jamming when on, sistern running after flushing toilet as the ballcock was stuck, floor cracked after a year. Had to keep chasing up for repairs that are still not all fixed. Now told floor is wear and tear as its been down a year.”

Helpful Report

Posted 3 years ago

“AVOID WICKES AT ALL COSTS IF YOU WANT GOOD SERVICE!! Needed to completely refit two bathrooms. Made appointment with Design Consultant who was very competent and helpful. Due to availability of my installer it was critical the all items were delivered within 4 weeks. Design Consultant has no visibility of stock levels!!. Placed order and told would have phone call or e mail following week confirming availability and to arrange delivery date. Also placed in store order for tiles and arranged delivery date at time of purchase. Had contact from Wickes as promised following week to arrange delivery of main order - so far so good. Two weeks later and two weeks before due delivery had phone call from Wickes Customer Service saying that some of my items were on a twelve week delivery and some on a six week delivery. No concern or apology from Wickes that this would seriously affect my plans as my installer was fully committed elsewhere until Spring 2021. Spoke to Design Consultant who said as he could not see what was in stock he would get someone from Customers Services to contact me that day who did have visibility of stock levels to see if suitable alternatives could be provided to meet my commitment . No phone call that day, waited another two days then cancelled orders for bathroom fittings and tiles. Two weeks later van turns up with tiles!!. Driver not pleased when I told the order had been cancelled and he take the tiles back. Although the money for the main order was refunded quickly it has taken me almost a month to get the money for the tiles refunded. Wicked have no concept of customer service and no empathy with customers when they fail to fulfil their promises. To cap it all after I cancelled my orders a little while later I received an e mail from Wickes thanking me for my order and attaching a 10% off voucher for paint etc to complete my project. I responded thanking them for their kind gesture but asked if I could have a B&Q voucher instead as I would never step inside a Wickes store again!!! Funnily enough did not get any reply.”

Helpful Report

Posted 3 years ago

“FIRST & LAST TIME I WILL USE WICKES!!! Ordered for the first time ever and been TOTALLY let down. Chose a Delivery Date, got text confirmation on the morning of delivery that it would be delivered on chosen/given date (21.12.20) - NOTHING (having waited in ALL day for an ALL DAY delivery slot!! Went on Wickes "Track my Order" link - Said my Order had been delivered!!?? Contacted the call centre on 22.12.20 - who confirmed that on THEIR Tracking system it had NOT yet been delivered and was out for delivery on 22.12.20. So again waited ALL day - SURPRISE SURPRISE - NOTHING AGAIN!!! Called Customer Services again today 23.12.20 and NO APOLOGY and now been told that I have to wait until Wickes have contacted the Courier and heard back BEFORE they process my Refund, which then will take 14 Working days!!!!!! TOTALLY UNNACCEPTABLE, WHOLLY INEFFICIENT AND TERRIBLE CUSTOMER SERVICE. BEWARE!!!!! I WILL NEVER USE A WICKES STORE/ONLINE EVER AGAIN”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews