Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Anonymous

Anonymous // 01/01/2019

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“Recently bought a bathroom, the designers in the Wickes store were really down to earth, easy going people who made me feel at ease with my choices and all round good experience, however more product knowledge would have been good as a few bits of my bathroom caused problems e.g. the shower control being thicker than my walls, so had to build a new one. The delivery has been the worst delivery experience I have ever come across, with the toilet being delayed 3 times and only told the day beforehand it was going to be delayed a third time which caused huge issues with tradesmen and skip not being used. 2 deliveries to actually get the correct shower tray which was 2 weeks apart and 3 attempts to pick up the wrong shower tray they delivered first time round, each time I was met with "don't have a collection, so I can't take it" not my problem?! You've delivered something wrong, take it back, you don't need a collection. Extremely disappointing after what was a really exciting and positive start with the designers. Same day update: shower tray collected at the third time of asking but, no toilet still after it was supposed to be delivered. No communication. Appalling service. Absolute avoid.”

Helpful Report

Posted 3 years ago

“Design process worked well and the delivery happen on the second promised date. The delivery consisted of a million flat pack boxes and try as I might I could not work out if we had everything as boxes seem to have different codings to order? So when my out fitter arrived it took him a day to establish we were missing 3 of the 4 full height units. telephoned for these to be sent and arrange delivery arrived today but it was 2 wall units and 2 boxes of shelves for the full height units we don't have. 3 calls today, twice cut off and finally found someone who thinks that can solve the problem in 2 days time. meaning the kitchen fitter did 3 days workers and can do no more. Each time I call I speak to a different person and 2 out of 3 today told me the full height units come in small boxes, something my fitter says is nonsense and as we got one full hight unit I know the flat pack box was a tall one. Not a great story so far>>>> To be continued”

Helpful Report

Posted 3 years ago

“I am still waiting for a resolution with regards to badly scratched glass door panel. Several phone calls, 2 emails. No one ever gets back to me and the last customer service operator I spoke to, said because the doors have been hung and varnished nothing could be done. I explained I was following the instructions that came with the doors and which are also on the company website, recommending that the plastic protector should remain on the glass until doors are hung and varnished.”

Helpful Report

Posted 3 years ago

“We had to go with Wickes as the kitchen we have was fitted by them and we wanted to extend and add cupboards etc. Have to say I would not recommend or use them again. Customer service is awful, wrong things delivered, things not ordered and don't even get me started on the fitter!!!! If you want to spend money on a kitchen or anything else use someone else.”

Helpful Report

Posted 3 years ago

“What went wrong? More a case of "what went right", Paid out around £10,000 for a kitchen in 2017. and so regret going to Wickes. I strongly advise anyone thinking of ordering ! a kitchen in lockdown to please do yourself a favour and wait, if possible.do some research There are far better.places to make this rather important purchase..And don"t agree to anything or sign anything until you are 100% satisfied thst you have what you paid for. My list of issues us too long to mention here.. Please taje my word for it. I would never recommend this company to anyone”

Helpful Report

Posted 3 years ago

“I would not advise anyone to buy from wickes kitchens, when the doors fade they blame the customer without even looking at them! Very poor customer service!”

Wickes 1 star review on 5th February 2021

Helpful Report

Posted 3 years ago

“Always plenty of stock at good prices and 10% trade discount is brilliant”

Helpful Report

Posted 3 years ago

“Parents had nothing but issues with their bathroom installation. What was supposed to take 2 weeks took over 2 months and the job still wasn't completed to a good standard. Lost count of how many different units we had due to them constantly arriving damaged or not being fitted properly, only to be told we were being "picky" for what was essentially an £8,000 bathroom, and we were left to just accept it. Floor grout started coming up after only a week, which they eventually re-did, only for it to end up the same a few weeks later. Wall grout was left smeared across a number of tiles, which we've still been unable to remove to this day. No one ever came out to quality check the job like we were promised, but it was still apparently signed off as though they had. 2 years on and the shower has now packed in, just 5 days out of warranty (spoke to numerous CS reps who each gave us different answers as to how long our warranty was... 2, 5, 3, then back to 2). After a weekend of waiting for a phone call we spoke to a very unpleasant and unhelpful person named Donna at the Sutton-in-Ashfield branch, who basically told us there's nothing they can do and it's for us to sort ourselves. My mother has just come out of hospital after a major operation and has been advised to bathe daily to avoid infection, which is obviously impossible without a working shower. Overall, a very unprofessional service with unprofessional results. Avoid!”

Helpful Report

Posted 3 years ago

“Went to Wickes on Saturday, interested in looking at kitchens, wanted someone to design it and to give me an idea,told that designer was busy up to 2weeks,I said that I was in no rush,the sales woman asked how much would I want to spend as the kitchens are expensive,now ,I may not look like I'm loaded,I just wanted to book an appointment,this salesperson seemed uninterested,I walked out,I'm going to go somewhere else.”

Helpful Report

Posted 3 years ago

“had a new shower room fitted march 2020 rob was brilliant unfortunately he had to return as floor tile became loose, he did so & fixed the tile, now the tile is loose again, the grout is all cracked because of movement, i have contacted wickes on numerous occassions all i keep getting is rob will ring you, he has contacted me once to say he will be up, but never arrives now i have had enough & i have to pay someone else to relay the whole floor, i spent a lot of money with wickes i also bought a new kitchen, i am soory but i think the after service is attrotious & i will never purchase nor recomend them again l”

Helpful Report

Posted 3 years ago

“Delivery late and incomplete twice.”

Helpful Report

Posted 3 years ago

“Wickes sh*tchen Would never go there again and thoroughly recommend no one else does A kitchen I ordered in september failed to be completely delivered by December. Not only was delivery incomplete but parts that did arrive were wrong and had to be amended at my expense. No one takes responsibility for the errors the communication is poor and suprise suprise there complaints team also dont take any responsibility or try and make any effort to help you out”

Helpful Report

Posted 3 years ago

“I’m in the process of having my bathroom installed. I’ve been saving for years and years for this. My dream bathroom is turning into a nightmare. Delays with deliveries. And now the icing on the cake....it’s costing more and more. I was quoted a price, paid the deposit and signed the contract, then it increased just before the work started, now it’s increased again on day two of installation. And on top of all this...the fitter who is sub contracted to Wickes has said he does not know how to fit herringbone style tiles. I specifically chose herringbone with the designer, plans drawn up with herringbone, plans signed off with herringbone and I bought tiles specifically used for a herringbone feature. I am so stressed out. The designer is not calling me back or responding to my emails. The service manager is just telling me I have to pay more and not upholding to my quotes and disregarding the emails proving that the fees were all signed off and set. I honestly don’t know what to do.”

Helpful Report

Posted 3 years ago

“Terrible quality, took over 20 emails to resolve and only offered 60 quid compensation which was rejected. Spent muntiple trips to the work site which was the other side of the city. Manufactured wrong so got 2 x 450mm doors for a 1000 unit leaving a 100mm gap. Replacements where damaged. Gowers who make these kitchens are also useless. I'd send pictures as evidence and they would come back with... Pictures are of a white kitchen, we sold you cream... Again had to go back with a white sheet of paper and take a picture next to the cupboard to prove it was cream. Total waste of a time, effort and money. Gowers are awful, wickes took no responsibility to resolve.”

Helpful Report

Posted 3 years ago

“After having a Wickes bathroom installed just under two years ago and spending over £10k in the process to them, We have encountered numerous issues which we contacted them about 6 months back and receiving no responses, we have chased again and finally got a response. This was regarding a broken shower holder and also the broken button on the shower, and also there is a split in the shower tray right underneath the glass. Customer services are shocking and unwilling to accept the liability of the damage. With the shower tray they are blaming this on impact. The split is right under the shower screen and going both ways so any impact would of caused more damage and also damaged the glass which it hasn’t. This is definitely not due to impact and makes me question the quality of goods that were installed. This is a shower tray which should be built to last but clearly not. We are massively been given the run around and being fobbed off. Wickes have basically said that they cannot do anything and I need to appeal if I feel there response is unacceptable, from a company such as Wickes this is an absolute shambles. I will be appealing as this is unacceptable. My advice will be to avoid at all costs and give a company your money who will actually give you the service and aftercare you require. Shocking Company.”

Helpful Report

Posted 3 years ago

“I wish I had read the review chain here before I decided to go with Wickes kitchen.. I am left with kitchen that had rats came through over Christmas period, it was a horrible daunting experience and still is as no one has come back to me with independent inspection or anything other than taking kitchen fitter Nas Manchev false statement. Their united front of pushing away responsibility from both customer service, kitchen fitter and installation manager has left me so frustrated and scared on the daily basis. I am left with kitchen that the rats may come back any time soon and they refuse to fix it. Can anyone experience the same with Wickes kitchen installation advise what step I can take further? any help is appreciated.”

Helpful Report

Posted 3 years ago

“Wickes installed the bathroom and the kitchen in my flat. They have transformed my flat in to a five star luxury house. Design consultant Thanim At Wimbledon branch was the project manager. He is a genius.”

Helpful Report

Posted 3 years ago

“So I wanted to place an order with them. I clicked for the collection option and timing no information so clicked on delivery which provide me with the delivery on the day I wanted. When came to the payment their website crashed 3 times in total but before placing 2nd n 3rd order I called n chat with them. I was issued that they won't charge me. Well they just forgot to tell me that they will block my funds for 7 working days!! They in total blocked £200!!! Once I finally got my order placed then they split my order half collection half delivery! The worst company to place an order as they not only going to blame you for the crashes of their website they will also decide if you get a delivery or collection and they will charge you for delivery as they feel like it!”

Helpful Report

Posted 3 years ago

“I was considering using Wickes to refrubish my bathroom. Had a home visit booked for Saturday 09/01 which was rearranged to 12/01 after me and my girlfriend waited for hours for someone to show up. Tuesday comes along and my girlfriend tells me they're coming eariler than planned as another appointment was cancelled. Once again, we waited for hours and nothing. No phone call. Absolute Zero. We did have another appointment with this yesterday but we decided to fob them off since they're wasted our time... TWICE. We've gone elsewhere for our bathroom after coming across this site with all the 1 star reviews. Definitely dodged a bullet. WOULD NOT RECOMMEND. Do better, Wickes.”

Helpful Report

Posted 3 years ago

“Three projects in seventeen months WICKES CARLISLE. Recently fitted kitchen, endless problems, click flooring sliding back from kick boards. Cupboards not lined up, gaps at side of worktops, the list goes on. Regional installation manager shows minimal interest, every delay blamed on lockdown. Contacted CEO David Wood, got email from his office. When I spoke to the young woman she was rude, aggressive in her tone. I wonder if anyone from Wickes reads the reviews as most on here awful. Once they have your money - no interest. My grievance is causing me stress and sleepless nights. Their advert states - LETS DO IT RIGHT. One can hope, never again.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,707 reviews