Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

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“I placed an order of circa £800 to buy laminate floorboard, underlay and skirting boards. I was given a delivery date in a week and a delivery date between 7am and 7pm. I made arrangements to have that day off and booked a person to do the job of fitting the laminate boards the day after with an agreed price. To my astonishment Wickes sent an email the day after my order to say that my order was cancelled! I called them and the guy on the phone could not provide a valid explanation for the cancellation other than it was for "security" reasons! I was told I could go into a store near me to place another order, to which I replied that I had no car and that I had alread an order online so I was ecpecting a manager to call me back, apologize and explain what truly happened with my order, as the items I bought were still in stock on their website. Moreover with the virus still aroud inviting people to shop in the store rather than online is criminal. I never received the manager phonecall and am still waiting for my refund.”

Helpful Report

Posted 4 years ago

“Part of the problem is that delivery is done from store, so if they're out of stock in the delivery day, you won't get it. The actual delivery was great, but then no contact about the missing item. Horrendous wait times at customer service phone line and online chat very slow. Said they'd email the store, but still nothing. Store didn't appear to be answering the phone. Eventually got item by going into the store which kind of defeats the objective of delivery.”

Helpful Report

Posted 4 years ago

“Very poor customer service. Have telephoned 2 different local branches to try and ask if kitchen showrooms are open for viewing. Telephone calls not being answered, tried at various times between 9.00 am and 12.00 pm yesterday and today - no reply.”

Helpful Report

Posted 4 years ago

“A female staff member claiming to be the manager of Chesham store when all of us who use the store regularly know who he is.”

Helpful Report

Posted 4 years ago

“June 8th June 2020 Ordered two handrails 6 brackets and four end caps delivery date was 15th june 2020 Delivery due 15 th june received delivery of handrails only no brackets or end caps. 16th June 2020 Called spoke to Kirsty who said rest of delivery would be today. Kirsty said order had been split i told her no mention of split delivery on conformation 17th June 2020 Unable to get through on phone either cut off or no answer 18th June 2020 Spoke to Jacques who said he will check and monitor the order but may have to reorder but he will email me today either way(no email received) 19th June 2020 Spoke to Rheannyn duncan Jaques has reordered the delivery new date of 23rd anD she sent me a conformation of this via email. She said delivery has to fail three times before they can reorder. 23rd June 2020 No order received 24th June 2020 Spoke to Emma who checked tracker and said order wasn’t received at Glasgow,she will either email or call back by 11.30 to let me know what is happening.Emma called back said order will be here tomorrow i asked could she confirm all items and she said she had personally contacted the warehouse. 25thJune2020 Spoke to Nicole problem with the order and it had not been sent due to end caps not in stock she offered to deliver partial order but i said its no good without end caps. System says end caps will be back in on 4thJuly i said i would call on the monday 6th july to make sure order ok for the 7th july Monday 6thJuly 2020 Spoke to Nathan he said the order was due out tomorrow 7th and he would check with warehouse team and send me conformation. Received an ema il at 1pm to say end caps unavailable and waiting on supplier to find out when back in stock. Tuesday 7th July 2020 Spoke to Tom he said i had come through to wrong dept and he has seen the problems i have been having and will speak to liz and asked me to hold the line. He said he has passed this to liz and she will get back to me,liz called back and said delivery would be tomorrow 8thjuly Wednesday 8thJuly 2020 Received the order and it is short of two end caps( you couldn’t make this up) Called again again a long wait to get through(infuriating) Spoke to Gail who checked the order and said 2packs should have been sent out i told her the delivery note only states 1. She said she would arrange for another pack to be sent out but it would be Wednesday 15th before i would get them,i told her this was not acceptable and she said thats the earliest it can happen ,i asked to speak to a manager as if it doesnt happen they can lift the lot and give me a refund. She said she will arrange for a manager to call me back. Received another thanks for updating your details email from wickes this happens every time you contact them which is infuriating as it has no information in it regarding order (9 in total so far) Thursday 9/7/20 No call back from manager TRADEPRO BEWARE”

Helpful Report

Posted 4 years ago

“Cannot praise the kitchen designers up enough at Cannock especially Scott Darby excellent service”

Helpful Report

Posted 4 years ago

“We have ordered the kitchen from Wickes before lockdown and still haven't received the full order, a lot of parts are missing. The customer service is terrible, they just do not reply to the customers and we need to go to the store each time. Our kitchen designer is super slow with replying and solving the problem, basically useless. The delivery is ridiculously slow and the timeslots are not available, so it feels like we need to wait forever to complete our kitchen installation. Wickes do not provide proper drawings for personal fitters as they intentionally want customers to use their fitters and pay them a few grants for the installation. Overall - AVOID Wickes and DO NOT buy the kitchen from them! Find another place.”

Helpful Report

Posted 4 years ago

“Wish i had read reviews before ordering. Waited two weeks for online order to be delivered, only 2 tins of fence paint were left on doorstep customer service said all items had been delivered but they will replace missing one in two weeks time. 1 month all in for a water butt and what’s really annoying is other items weren’t really needed anyway they were just to make min spend up for free delivery”

Helpful Report

Posted 4 years ago

“When the order arrived there was one essential item missing. The delivery ticket was altered by hand to indicate thus, but my account on the website says order fulfilled. The delivery guys said ring customer service, I am not sure why I have to waste my time trying to rectify their error. I rang and listened to 20 minutes of recorded messages saying what a great company Wickes are before giving up. Once they have your money they don't care a jot about the customer, the system for recording missing items is hopeless. Never again!”

Helpful Report

Posted 4 years ago

“Ordered a kitchen before lockdown, was given date of 30th June for delivery but day before received a text saying that the order would not be complete. In fact there were 8 items missing. Had to go to Benchmarx to get the items and made Wickes refund for the items. Still no apology and the last items I couldn't get have now been delayed again after a late delivery! Go elsewhere, once they've got your money they don't care!”

Helpful Report

Posted 4 years ago

“Delivery guy came today after 15 days of waiting, he left only 1 item of the 6 i bought, he left so quickly i didn’t have the time to ask where the other items were, called customer service and after 1 hour of waiting they said the other items would arrive later today, waited the whole day and nothing, reading these reviews i think they took my money”

Helpful Report

Posted 4 years ago

“if I could give a minus I would they don't give a toss. finally got a refund for 2 pieces of decking which took over a month. but they don't refund delivery charges even though no delivery was made. I advise people not to use wickes they don't care about their customers and evidently don't give a toss about all the bad reviews they get.”

Helpful Report

Posted 4 years ago

“Unable to email customer services--I wonder why??”

Helpful Report

Posted 4 years ago

“Non delivery. Wickes are not able to function at the moment. Better to order elsewhere”

Helpful Report

Posted 4 years ago

“Three orders made in 6 weeks, all were accepted and paid for, none of these were ever delivered with various excuses given. Contacting their depot and or customer services is near impossible and getting a refund isn't much easier. I will not be ordering from Wickes again, I would advise others not to bother, unless your happy to wait 2 weeks for delivery only to be contacted the day before and told you won't be receiving your order as previously agreed.”

Helpful Report

Posted 4 years ago

“took my order, took my money, booked delivery date which they then couldnt do as didnt have the goods which their order system said they had only delivered part of my order a day late - numerous calls to them, no call backs then finally a call to say it would be next week which then didnt show up, chased again escalated to regional director who didnt call back but again promised a delivery by the branch - fed up with them now - worst company ever - Simon King I hope someone tells you that I am on every review site , fb, twit slating your company as you cant be bothered to answer your own emails and none of your staff give a monkeys about your customers - maybe when you call me I will stop”

Helpful Report

Posted 4 years ago

“Worst online ordering experience I've ever had with any company. And an equally pathetic response to the problems when dealing with the none delivery of the majority of my order. Dont use this service under any circumstances if you wish to remain sane! Items out of stock. Refunds not being processed. Items going missing. Unable to contact anyone to try and sort it out or to make a complaint. The only company ive ever known not to have an email address to be able to forward a complaint.”

Helpful Report

Posted 4 years ago

“Absolute nightmare ordered railway sleeps x 15 so big order waited over 4 weeks for delivery when they arrived driver only delivered 4 & all 4 were damaged very badly not fit for purpose called to find out where the rest of the order was & arrange replacements or return for full refund as over half the order was missing it took over 40 mins on hold (premium number I think) to speak to someone who said they only had 4 in stock available to my post code & it would be another 5 week wait for delivery of just 4 more sleepers, still 7 missing the sleepers were for an ongoing job that couldn’t be done in dribs & drabs so wikes agreed to collect & refund in full. The operator arranged next day collection over the phone But it took 7 days to pick up Not next day, which was miraculous how it had taken over a month to be delivered yet only 24 hrs to collect. 10 days after collection of damaged sleepers still no refund called customer services again which was very difficult as the line was constantly engaged but eventually managing to get through another 50 min on hold finally the operator said the order had not been collected & I needed to send proof of collection for a refund, I’m not sure how they wanted me to do this as they are not accepting any form of emails ??? You would think that the operator would possibly know this vital piece of info but obviously not ! now another 5 days later with 2 more phone calls also at 40 mins on hold each promised refund within 3-5 working days, I have waited 3-5 days 4 times now it’s been over 4 weeks now since collected & returned & still no refund !! Don’t even bother thinking about trying to send an email / tweet /FB etc because the automated email system on their website just flashes a generic msg saying “we as a company are only excepting phone calls at present” for this reason it takes well over an hour to even speak to anyone & that’s after the 2-3 hr of chancing you’re luck by constantly not even getting through with an engaged tone & that still doesn’t seem to make a difference when you finally get through. Shocking, completely rubbish service & left chasing a hefty bit of money which my bank is now doing on my behalf will never shop at Wickes again, stay clear if you’ve got any sense all in all this has been going on for over 8 weeks now !”

Helpful Report

Posted 4 years ago

“1. Appliances and tap: · The tap was very expensive and the pressure is poor in comparison to the previous tap and others around the house. · Fault with dishwasher already. · Fault with oven already. 2. Design fridge area: · Initial design was to go over the window with the cupboard. · Unit not fitted to the wall with gaps down the side where I could see unpainted walls. · Redesign has improved but fridge then stuck out by 8 inches, new smaller not as good fridge purchased. 3. Waste: · Waste from install left in the garden from the beginning of Feb. · Hippo refused as its not kitchen waste. · Fitter tried to charge additional money. · Lockdown happened and I had to share the cost of a skip with a neighbour to get rid of the waste. 4. Installation snagging: · See attached list, I believe this to be unacceptable given nearly £7k was spent on installation alone. · Several items arrived damaged and had to be replaced. 5. Flooring: · Ongoing issues with the floor lifting. · Not fitted plush to edge near door. · Not fitted plush to unit near sink. · Follow up visit this week hopefully. 6. Timings: · Work started on 20th January and estimated time for completion communicated at 2 weeks. No real communication and updates on this to start with. · Given the issues with the design and damages the wait for replacement parts was excessive and then we had to wait for the fitter to work around other jobs. 7. Budget expectations: · Quote from Magnet was around £9k, initial visit from yourself said around £8-9k. We are now well in excess of £14k and I do not think the estimates on installations were realistic. To be blunt what we’ve spent does not reflect the product that I am left with nor does it reflect the service I have received so much so that I believe I should be compensated. On top of the stress and upheaval of this here are some of the costs incurred too: · Waste · New fridge freezer · Days holidays from work”

Helpful Report

Posted 4 years ago

“Rubbish service - ordered on line click and collect, got home and they had given me the wrong parts for guttering. Couldn't get through by phone to discuss. Ordered replacements the same way & went to collect - same thing. They told me that their supplies out back, 'were a mess' and they couldn't find anything. He went to look & came back with the wrong part again - eventually found 1 right bit after saying it wasn't in stock & only 1 of 2 parts ordered but in another colour. On line says plenty of stock but not in store. Spent 30 mins in store while they were looking for items and 1 hour going to the store a second time due to incompetence. They should ensure the right Click and collect order has been made ready and check this off with the customer before they leave the store. If on line says the parts are available they should ensure they are. Going to B&Q next time even though it's further to travel. The company do not have any e-mail for customer services or I would have fed back this way.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews