Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,712 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered our kitchen from wickes on the 10th of January and was told the works would take 1 week, we are now mid July and I still have cupboard fronts missing, no tiles on my walls and being fobbed off constantly,. We ate now paying for a kitchen that isn't finished and to say it's getting me down is an understatement, it's been hell from the start. AVOID WICKES KITCHENS.”

Helpful Report

Posted 4 years ago

“Just been to look at kitchens. It says 50% off, but no prices for the kitchen set ups. Why not? How do you know you are getting a good deal! Don't want to make an appointment, I can work it out myself.”

Helpful Report

Posted 4 years ago

“The only thing this lot havent failed at is being useless, they have an A star in that - still not resolved the issue, they dont listen, not interested and just give you lip service when you complain - doubt it will be long before they go under”

Helpful Report

Posted 4 years ago

“Do not get a kitchen from here. They’re taking peoples money and getting people to sign disclaimers for incorrect items being ordered for their kitchens. We ordered a door and plinth to put in a built in dishwasher, the person there ordered the wrong thing and they’re saying it’s our fault but how do we know what the items are called, they’re the ones that are meant to be the experts. It’s listed as Cornish/ plinth on our receipt so we thought it was the plinth. Customer services will not deal with it and Said it’s up to the store, who will not sort anything out. It’s so disgusting. Our kitchen was originally from B and Q and they couldn’t do enough and were great. Anything wrong, they sorted it no questions.”

Helpful Report

Posted 4 years ago

“Still no resolution to my complaint - they are just bullies who want everything their way, all it is, is excuse after excuse and the MD doesnt even engage with customers, all their customer services and customer relations dept do is give you lip service but nothing to resolve the complaints of poor service, poor deliver and no end of lies - stick clear of this company - shop at your local diy shops”

Helpful Report

Posted 4 years ago

“Really poor customer service. Rude and arrogant staff. Avoid it.”

Helpful Report

Posted 4 years ago

“Wickes complete incompetence and staff arrogance in store and one telephone. Considering brands are going under so rapidly. Wickes could really try a little harder. 1. Checked for products comparing B&Q, Homebase and Wickes online, decided on Wickes and local stocker checker confirmed 25 products. 2. Went to the store, to be met with there is no stock of this item. Explained the stock checker says otherwise and dumbstruck staff. Also checked for themselves again no response. One staff member laughed. 3. Purchased instead from B&Q opposite them. 4. Raised the Complaint of this poor experience and lack of ownership and rude in store staff at Merton branch, with head office and complete disinterest or proactive apology.”

Helpful Report

Posted 4 years ago

“Absolute shambolic ordered 3 worktops supposed to be delivered Saturday text from city sprint to say being delivered between 10 and 3 didn't show up and received text to say they were delivered ra no store and was told there was an issue with forklift and would be delivered on Monday told them this wasn't good enough as I had taken old worktops out ready to fit new ones and was now left for the rest of the weekend without a kitchen to which the duty manager replied not my problem returned to store today and saw 9 worktop like I ordered at a shelf level which was easily accessible then went and seen duty manager and found out no delivery was scheduled for Monday for me”

Helpful Report

Posted 4 years ago

“Absolute rubbish ordered 3 worktops supposed to be delivered yesterday had text from city sprint to say they would be delivered between 10 and 3 then get a text to say they have been delivered and signed for but not received rang store and manager checked and said there had been an issue with the fork lift and would now be delivered Monday told manager on receipt of message I had taken old worktops out and was now left without a kitchen his reply was not my problem now e mailed ceo to tell him what sort of company he is in charge of”

Helpful Report

Posted 4 years ago

“Absolutely shocking company, they take your money, dont deliver when promised, then short deliver you, customer services a good 30 - 40 minutes to get though, full of promises that they never deliver on, take customers for fools - MD lives in ivory tower and has no contact with customer - avoid at all costs unless you like weeks of hassle and upset”

Helpful Report

Posted 4 years ago

“I placed an order of circa £800 to buy laminate floorboard, underlay and skirting boards. I was given a delivery date in a week and a delivery date between 7am and 7pm. I made arrangements to have that day off and booked a person to do the job of fitting the laminate boards the day after with an agreed price. To my astonishment Wickes sent an email the day after my order to say that my order was cancelled! I called them and the guy on the phone could not provide a valid explanation for the cancellation other than it was for "security" reasons! I was told I could go into a store near me to place another order, to which I replied that I had no car and that I had alread an order online so I was ecpecting a manager to call me back, apologize and explain what truly happened with my order, as the items I bought were still in stock on their website. Moreover with the virus still aroud inviting people to shop in the store rather than online is criminal. I never received the manager phonecall and am still waiting for my refund.”

Helpful Report

Posted 4 years ago

“Part of the problem is that delivery is done from store, so if they're out of stock in the delivery day, you won't get it. The actual delivery was great, but then no contact about the missing item. Horrendous wait times at customer service phone line and online chat very slow. Said they'd email the store, but still nothing. Store didn't appear to be answering the phone. Eventually got item by going into the store which kind of defeats the objective of delivery.”

Helpful Report

Posted 4 years ago

“Very poor customer service. Have telephoned 2 different local branches to try and ask if kitchen showrooms are open for viewing. Telephone calls not being answered, tried at various times between 9.00 am and 12.00 pm yesterday and today - no reply.”

Helpful Report

Posted 4 years ago

“A female staff member claiming to be the manager of Chesham store when all of us who use the store regularly know who he is.”

Helpful Report

Posted 4 years ago

“June 8th June 2020 Ordered two handrails 6 brackets and four end caps delivery date was 15th june 2020 Delivery due 15 th june received delivery of handrails only no brackets or end caps. 16th June 2020 Called spoke to Kirsty who said rest of delivery would be today. Kirsty said order had been split i told her no mention of split delivery on conformation 17th June 2020 Unable to get through on phone either cut off or no answer 18th June 2020 Spoke to Jacques who said he will check and monitor the order but may have to reorder but he will email me today either way(no email received) 19th June 2020 Spoke to Rheannyn duncan Jaques has reordered the delivery new date of 23rd anD she sent me a conformation of this via email. She said delivery has to fail three times before they can reorder. 23rd June 2020 No order received 24th June 2020 Spoke to Emma who checked tracker and said order wasn’t received at Glasgow,she will either email or call back by 11.30 to let me know what is happening.Emma called back said order will be here tomorrow i asked could she confirm all items and she said she had personally contacted the warehouse. 25thJune2020 Spoke to Nicole problem with the order and it had not been sent due to end caps not in stock she offered to deliver partial order but i said its no good without end caps. System says end caps will be back in on 4thJuly i said i would call on the monday 6th july to make sure order ok for the 7th july Monday 6thJuly 2020 Spoke to Nathan he said the order was due out tomorrow 7th and he would check with warehouse team and send me conformation. Received an ema il at 1pm to say end caps unavailable and waiting on supplier to find out when back in stock. Tuesday 7th July 2020 Spoke to Tom he said i had come through to wrong dept and he has seen the problems i have been having and will speak to liz and asked me to hold the line. He said he has passed this to liz and she will get back to me,liz called back and said delivery would be tomorrow 8thjuly Wednesday 8thJuly 2020 Received the order and it is short of two end caps( you couldn’t make this up) Called again again a long wait to get through(infuriating) Spoke to Gail who checked the order and said 2packs should have been sent out i told her the delivery note only states 1. She said she would arrange for another pack to be sent out but it would be Wednesday 15th before i would get them,i told her this was not acceptable and she said thats the earliest it can happen ,i asked to speak to a manager as if it doesnt happen they can lift the lot and give me a refund. She said she will arrange for a manager to call me back. Received another thanks for updating your details email from wickes this happens every time you contact them which is infuriating as it has no information in it regarding order (9 in total so far) Thursday 9/7/20 No call back from manager TRADEPRO BEWARE”

Helpful Report

Posted 4 years ago

“Cannot praise the kitchen designers up enough at Cannock especially Scott Darby excellent service”

Helpful Report

Posted 4 years ago

“We have ordered the kitchen from Wickes before lockdown and still haven't received the full order, a lot of parts are missing. The customer service is terrible, they just do not reply to the customers and we need to go to the store each time. Our kitchen designer is super slow with replying and solving the problem, basically useless. The delivery is ridiculously slow and the timeslots are not available, so it feels like we need to wait forever to complete our kitchen installation. Wickes do not provide proper drawings for personal fitters as they intentionally want customers to use their fitters and pay them a few grants for the installation. Overall - AVOID Wickes and DO NOT buy the kitchen from them! Find another place.”

Helpful Report

Posted 4 years ago

“Wish i had read reviews before ordering. Waited two weeks for online order to be delivered, only 2 tins of fence paint were left on doorstep customer service said all items had been delivered but they will replace missing one in two weeks time. 1 month all in for a water butt and what’s really annoying is other items weren’t really needed anyway they were just to make min spend up for free delivery”

Helpful Report

Posted 4 years ago

“When the order arrived there was one essential item missing. The delivery ticket was altered by hand to indicate thus, but my account on the website says order fulfilled. The delivery guys said ring customer service, I am not sure why I have to waste my time trying to rectify their error. I rang and listened to 20 minutes of recorded messages saying what a great company Wickes are before giving up. Once they have your money they don't care a jot about the customer, the system for recording missing items is hopeless. Never again!”

Helpful Report

Posted 4 years ago

“Ordered a kitchen before lockdown, was given date of 30th June for delivery but day before received a text saying that the order would not be complete. In fact there were 8 items missing. Had to go to Benchmarx to get the items and made Wickes refund for the items. Still no apology and the last items I couldn't get have now been delayed again after a late delivery! Go elsewhere, once they've got your money they don't care!”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,712 reviews