Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,717 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a kitchen and received one of the worst experiences from any company ever. Items not delivered, charged for items I'd not ordered, poor design service with very poor knowledge and constant delays. I phone and emailed customer services on numerous occasions only to be fobbed off at every turn. I was not until I sent an email to Simon King (CEO) that I received any contact from them. I was contacted by a customer service advisor who offered my some compensation but was unable to fully deal with the complaint and frankly did not seem bothered. The attitude was take the compensation or leave it. I would never use this company again. The worst customer service I have ever had.”

Helpful Report

Posted 5 years ago

“At the start the process was great. The design team were very attentive and thorough. The delivery team were the same, great friendly guys. That's where the good experience stopped. The fitter turned up to do a quick inspection before commencing the work, then hit me with some charges, that I'm sure I triple checked were included in the original actual fitting cost. The guy turned up, a day later then expected and carried out the fitting of our bathroom.. When I got home from work, I thought, great, convenient,everything sorted while i was at work. Wasn't until i started having a look at what had been done that there was problems. Poorly fitting cupboards, worktop that has been put on crooked, which in turn makes the sink crooked. Sealer work that looks like was applied with his feet! And all the cutting must have been done with his eyes shut! I then raised a complaint with wickes before the work was complete as I didn't want anything else done badly. They assured me that they were surprised as he is such a nice guy. Obviously they put personality over capability. Also, we bought an entire bathroom from the picture in the catalogue, only to be told 2 weeks later that the tiles are no longer available and we would have to pick some similar 1's. I am now waiting for the customer service manager to come and assess what has been done before anything else is done. Watch this space.......................”

Helpful Report

Posted 5 years ago

“I bought a quadrant monsoon shower unit from the stockton store in july 2016 thats 3 years ago, im sure a shower the price i paid should last longer than 3 years and especially as it is in the second bathroom which does not encounter the wear and tear of the main bathroom of which only myself and daughter use. I mention wear and tear because that is the excuse that was given for my shower door spontaneously combusting whilst i was out. After speaking to main head office that resulted in being told it must have been knocked and had crack in. I can assure you there was no cracks or knocks ever. They contacted the manufacturer as there was a batch with a fault but i have been told mine was not one of them. Clearly there was a fault. They then said id have to contact store to buy replacement door, which i have only to be told its discontinued and no replacement doors available. I could understand if it was 10 yrs old but its only 3 years and quite expensive. The attitude and after care is totally unacceptable. I should of realised about customer care 3 years ago when the unit was delivered and missing parts including a door and the issue of having to re-schedule installation and incurring the extra cost of that. The attitude of customer care back then was abismal with a couldn't care less attitude and a total dismissal of responsibility. So are you able to give any solution or resolution or am i right in thinking i now have an expensive unusable shower unit bought from Wickes, the company that I will never buy from again and will not endorse or recommend to anyone.”

Helpful Report

Posted 5 years ago

“Terrible Company, Customer Services are absolutely Clueless and really don't know the meaning of Customer Service!”

Helpful Report

Posted 5 years ago

“absolutely appalling service before you consider buying from wickes for a kitchen or bathroom look elsewhere there after care is absolutely disgusting and they blame you for all there poor workman ship.”

Helpful Report

Posted 5 years ago

“Absolutely horrendous company avoid buying from wickes when it comes to kitchen or bathroom it took a year to fully install after installation team would not turn up and things being delivered that are faulty they should feel ashamed after the service you are offering people my cupboard are bubbling and still under warranty they refuse to help and change them saying it was my poor after care really really horrendous service someone somewhere needs to investigate this company they are ripping people off.”

Helpful Report

Posted 5 years ago

“Service is very poor, they don't even try to help you. To make a phone call, they refused to do for a guarantee. Shame for a wickes shop!!! Staffs are rude and arrogant!”

Helpful Report

Posted 5 years ago

“Very poor quality customer service. Constantly failed to do what they promised to do. Did not reply or clarify queries and provided incorrect information on replies. I was promised it was easy to cancel the order but that did not prove to be the case I had to formally complain in order to cancel the job. Very poor and unhelpful service. There are plenty of other people or builders who do just a good job so I would use them.”

Helpful Report

Posted 5 years ago

“Delivery of our kitchen was Oct 18 and the last door was fitted in Jun 19. It took 13 attempts to deliver a larder door that wasn't damaged. The breakfast bar didn't arrive and I had to source my own replacement. Other doors were missing and damaged. The very helpful sales lady didn't want to know us once we took delivery. We complained but continued to be sent further damaged doors. They sent fitters to collect the doors from store and bring them to us to fit. The doors were damaged when they arrived. The fitters said this was a regular occurance. The fitters then left all their rubbish behind for us to dispose of. No one at Wickes would give me the CEO's email address so I found it myself an wrote a letter asking for help (simon.king@wickes.co.uk). Mr Simon King passed my letter to a member of his team who promised to investigate and get in touch in three days. A week later I was still waiting so I called and spoke to the very inexperienced customer service assistant who had emailed me. He effectively said my complaint was at the bottom of his list of over 40 others and he couldn't take action while he was talking to me on the phone. He obviously had not investigated my complaint or even fully read my letter and sounded like he didn't give two hoots. He promised an email an hour later but it didn't arrive. In the meantime I spoke to a Wickes fitter myself and asked him to inspect the next door before he brought it from store. So the last door has now been fitted. It has been stressful, time consuming, frustrating beyond belief, I had to take time off work and get a lump in my throat every time I think about having to deal with Wickes. No one at Wickes took responsibility for my complaints at any stage. Not even the CEO. Wickes Kitchen buyer BEWARE! I wouldn't wish this experience on anyone.”

Helpful Report

Posted 5 years ago

“Rubbish company Wickes rubbish customer service I would recommend the public to spend their money to buy items for the home from Selco best service is from Selco they keep their customer really happy the week's director of manager there weird people they don't give right to the customer they give right to the employees I don't know why people go and do shopping at Wickes such a awful company Selco Selco best merchant company”

Helpful Report

Posted 5 years ago

“have never ever endured such bad customer service from a company, you have had many opportunities to recover from the failed delivery but I have been completely let down at all stages. Customer services take a full day to respond to an email and when they do reply it's just to say someone will call you shortly. That call never comes. Delivery was due 30/05/2019 and i'm still waiting after daily chasing. They reply quicker to trust pilot reviews than their actual customer service emails. Still waiting for a phone call that i was promised over an hour ago.”

Helpful Report

Posted 5 years ago

“Cancelled an order for Wickes decking x 2 packs due to being messed about by DXdelivery - promises of delivery then last minute cancelation etc - and general lack of customer care by Wickes. I was well within the 14 day cancellation policy. Spoke to DX on phone ( who had not a clue and blamed Wickes for the cockups and lack of communications) and I told them again (after sending emails also) to cancel delivery. Also spoke to Wickes on phone (after no response to emails) and was told to refuse any delivery attempt as the refund would be processed. DX eventually turned up, well after cancellation(obviously not told) and the driver marked it down as "refused" which is not the same as "order cancelled". Hopeless!! Was promised by Wickes over the phone that a refund for 225.00 would be issued yet I'm STILL WAITING to be refunded! They won't respond to my latest enquiries. DX obviously subcontracted by Wickes yet hopelessly disorganised and Wickes don't seem to give a toss about the customer. I remain out of pocket despite sending a Paypal request (ignored also) and will pursue via a debt collection agency if necessary as well as making a complaint to Trading Standards. Like other reviewers, I strongly advise customers to AVOID buying from Wickes. You have been warned....! (footnote: ordered decking from a local timber company who delivered top quality decking within THREE days! Need I say more?)”

Helpful Report

Posted 5 years ago

“Very poor. Went in to ask for a kitchen design. Had all measurements ready and we knew exactly what we wanted. Designer doesn’t work weekends! (Surely main time for them to be around) so they took our drawings and said they would be in touch. 2 weeks later chased. Still not got round to looking at it. We knew what we want and were ready to go ahead but will now go elsewhere. Seems they don’t care about customers and will surely go out of business soon. Will serve them right.”

Helpful Report

Posted 5 years ago

“Items not delivered. Spoke to customer services twice today and assured they'd arrive today. Deliveries finished 2 hours ago, nothing has arrived. No reply to DM they requested for on twitter or any further communication from them view email, phone or text.”

Helpful Report

Posted 5 years ago

“Shocking staff. Typical jobs worths. Trade customer....no more. Deleted trade pro and instructed all employees never to go back in a wickes or travis perkins. All over trying to return and exchange a £21.99 single pack of tiles from a £600 order. Refused Reading branch is awful”

Helpful Report

Posted 5 years ago

“terrible service, misleading customers to free delivery over £75 , but is false advertising (click bait to voucher codes on websites , hot deals, groupon etc) very misleading and poor satisfaction- rang customer services, spoke to the chat service, they said there are making changes. But i think it to fool customers to be honest”

Helpful Report

Posted 5 years ago

“Terrible customer service. I was promised a refund would be easy but I had to repeatedly contact them to get this. Delays and a refusal to answer questions made this a very unpleasant customer experience in the Botley Branch in Oxford. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Bizarre online ordering. Let's me add items for delivery up until the point when I select delivery day, then I'm told items are out of stock please remove from basket 😂 Items are there for click and collect obviously with a 5 hour round trip for me at least. If items are available at my nearest store why can't they be delivered? I'd be tearing my hair out as a director of this company, look how bad the reviews are. Hopeless.”

Helpful Report

Posted 5 years ago

“Awful customer service and clearly keep working with suppliers who consistently let their customers down.”

Helpful Report

Posted 5 years ago

“Wickes rip people off we spend over 12 grand I took them to install kitchen over year and everything's falling off pretty much and when you rang them they do not do with it so anybody see that think twice before you go to them f******”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,717 reviews