Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“As many others have said appalling customer service and treatment from Wickes staff. 6 weeks on and still not finished, once they have your money you don’t have a leg to stand on. We were not informed when items out of stock, delayed delivery which then held everything up absolutely atrocious service. If you want a kitchen do yourself a huge favour and look else where. Wickes don’t do everything for you and they must certainly DO NOT DO IT RIGHT!!”

Helpful Report

Posted 5 years ago

“Do Not buy a kitchen from them still have unresolved issues ongoing since March 201. Very Poor customer service and quality of products.Every single cupboard/drawer/shelf/trim has an ongoing issue.”

Helpful Report

Posted 5 years ago

“Sheffield, The Moor. The worst experience of my life! Not all items were delivered, the amount of phone calls, emails sent to get these items delivered. A 10 day bathroom refit has gone into a 4th week. Incompetent, disrespectful, liar of an installer. I would not recommend Wickes to my worst enemy. AVOID!!”

Helpful Report

Posted 5 years ago

“Read the T & C's before making any purchase from Wickes. I paid by debit card for a storage shed with the agreement that I would receive it delivered next day. The following morning I received a text to say sorry but it would be delivered the following day!!! So, rang the tel number as I was not available next day. Constantly engaged for over an hour. Then I rang customer services at Wickes. Constantly engaged. Then tried ringing the depot I purchased from. Hurrah! Spoke to a lady who wasn't sure whether I could cancel my order to pick up (as it turned out it was too big to fit in my car) or to get my money back which had already debited my account. So, she told me she would contact customer support and ring me back in 10 mins. An hour later still no call. I decided to get in my car and go to the store to ask for a refund in order to purchase same goods from Argos. On arrival the lady who was going to return my call was attending a customer at the till. "It was me you spoke to but sorry I can't get through to customer services". At that point she asked a colleague to take over her till and waited in the answering message queue which took a good 10 mins before discussing what I wanted. The outcome... YOU DON'T GET A REFUND FOR GOODS YOU HAVE NOT RECEIVED. EVEN IF ITS WICKES FAULT YOU HAVEN'T RECEIVED THEM. ANY GOODS THAT HAVE LEFT WICKES AND ARE WITH A CARRIER HAVE TO BE CANCELLED BY WICKES AND YOU NEED TO WAIT UNTIL THOSE GOODS ARE RECEIVED BACK INTO WICKES STOCK AT HEAD OFFICE. ONCE THAT HAS HAPPENED THE CUSTOMER WILL BE CONTACTED BY EMAIL AND TOLD TO RETURN TO THE STORE OF PUCHASE TO PRESENT THEIR CARD FOR A REFUND!!!! which is really helpful. I'm now stuck with equipment in the open garden that was meant to be in a storage shed, no money to go elsewhere to purchase the same shed because Wickes have that money and I have probably got to wait at least another week to get that back. If I'm lucky. BUYER BEWARE”

Helpful Report

Posted 5 years ago

“Terrible collection service. Having been refused by the store to return 2 vanity units for a refund, I arranged a collection. Taking a day off work and then waiting from 8am till 6pm - no one had turned up by 1.30pm so I checked the collection was taking place. Having been reassured, it still wasnt collected by 6.20pm and then I was told it had been moved to the following day but it would be 7am till 1pm. More time of work and then having to call them at 1.30pm to check why it hadnt been collected again. I was then told it would be collected by 6pm. At 6.50pm I telephoned to see why no collection lorry had turned up and no explanation could be provided. I was then ironically offered the facility of taking it to the store myself, which i wanted to do in the first place. The further insult was that the store couldnt refund me. I would have to wait why they telephoned customer services to see if they 'could' do it. Then out of the blue the next day and without any notice at all, a driver turned up to collect. Fortunately another family member had popped home and answered the door and at last the items were collected. What a pathetic performance from Wickes, I'M STILL HOWEVER WAITING FOR MY £150!”

Helpful Report

Posted 5 years ago

“ordered 4 pre-finished doors. - 3 arrived damaged - took till Monday to get an answer. New doors on the way but considering the lack of protection in delivery pretty sure these will turn up damaged. The doors arrived with no edge protection and just a thin wrap of plastic - I would not order pre-finished doors from them again.”

Helpful Report

Posted 5 years ago

“My Kitchen is still not finished despite us being on holiday while the Cowboy was working, we are in dispute with wickes and they are not playing ball.”

Helpful Report

Posted 5 years ago

“Bought a small shed for a client as a care worker. It came with a damaged side panel, it then took another week for that to be replaced, then that side panel was damaged, it then took another week to replace. We had paid for assemble service, this was delayed obviously but the communication between wickes customer services and Servico is none exsistant. I informed wickes at least 4 /5 times to only ring the main line number given for directions for drivers or on assembly and not my mobile in my error have them as I don't live at the property being a care worker. This was reassured each time I spoke to someone and then ignored as I received nothing but phone calls or texts to my mobile. The assembly company Servico came one day and wickes were telling me another day. Just no communication and poor customer service, no way should purchasing a shed to getting it put up take a month. Very disappointed in the service of wickes and quality of item. Would not recommended for assembly service and be wary of quality.”

Helpful Report

Posted 5 years ago

“If you are considering selecting Wickes for your brand new kitchen, I would strongly advise against it. We made a huge mistake in ordering our kitchen from Wickes for our brand new kitchen extension and having it installed using there professional installation service. Prior to our installation starting, we had an agreement with the installer to start installation on 7th June, and working on the weekends to complete the installation. However on the first day of the installation, the fitter cancelled on us and was only available to work on one of the days even though we had agreed that the fitter would work 3 consecutive days. The fitter didn't have any professional tools and at times using our oven to cut panels, when he finished each day, there was dust everywhere in the house and we had to vacuum the room multiple times. We have had to deal with incompetent fitter and had to wait for months for our kitchen installation to be completed. The worst part is the customer service is as bad as the fitter where it takes them more than 3 weeks to reply to your emails and issues. Our Kitchen installation started in June 2019 and it is still not completed. We had remedial works completed and deliveries every week because they kept ordering the wrong items each week. We thought we were going to get a professional installation service as showroom installation but this is not correct. One of the sticking point during our installation was that the installer was incompetent and used the wrong panel to start our installation, he was supposed to use a filler piece which is 25mm to start the installation however he used an 18mm back panel and stuck tape on the front side. Contacted customer service and installation manager about the issues, I was told explicitly that there will be a lot of work required to complete the remedial work and offered me £70, which is bit of insult considering the amount of money I paid for a professional installation. I paid for this service so that I do not have issues such as this. The customer service told me that the remedial works has been carried out and that means that contract has been agreed. There are still a lot of remedial work that need to be addressed. If you want a brand new kitchen and want to get your money's worth I would STRONGLY recommend not buying it from WICKES or going for there professional installation service, because you will receive service like any other installer and there is nothing professional about the service.”

Helpful Report

Posted 5 years ago

“Bought some items from Wickes online. It has been been 8 days now. Called 4 times and filled online enquiry form, sent emails. Every time earlier they would say - we will email supplier and will get back to you. Taken money out of my credit card. Today they saying that it is out of stock and refund will take upto 14 days. Wasted my 3-4 hours on all this. no one bothered to call back. Using my £4000 for 14 days. How can you treat a customer like this? Why allow buyer to buy online if it is out of stock, why take money out? why no response or email in last 4 days? **VERY POOR CUSTOMER SERVICE**”

Helpful Report

Posted 5 years ago

“Once they have you money the customer service stops. I’m glad I didn’t spend more.”

Helpful Report

Posted 5 years ago

“Unhelpful delivery driver. Like to watch small women struggle with the damage goods you just dump by the road. Even Yodel make it to the front door. Shameful, no more orders from us.”

Helpful Report

Posted 5 years ago

“Dumped a delivery by the road. Knocked, asked my first name & fled! I’m a little lady awaiting hip surgery. I couldn’t move it. Hoping someone passing doesn’t help themselves. Could of put it up the drive!”

Helpful Report

Posted 5 years ago

“the worst customer service ever, purchased a kitchen from them at the start fantastic until you have signed over your money. we are now left with a partially fit kitchen and still arguing from may we are now in october what a joke. do yourself a favour use another supplier”

Helpful Report

Posted 5 years ago

“After checking stock at my local branch, Tunbridge Wells, I set off the 20 miles to get there. Surprised I couldn't find the items I wanted on display, so asked an assistant where they were. Firstly, my query was doubted until I asked her to check their computer for stock levels. She said they had stock & went off to find them. After waiting 20 minutes, she returned & stated they were on the rack in the warehouse, but I'd have come back in an hour as the forklift driver had just gone to lunch & he was the only one allowed to use the machine to get the items off the rack. I asked the assistant if she was being serious to which she affirmend she was. I stated that they must be a joke outfit & said I'd take my business elsewhere, which happened to be almost next door. This company, TLC Electrical were only too happy to serve me & take my money. The value of the purchase was not inconsiderable but due to their bad customer service, Wickes lost out, not only on this purchase but I wont be using them again & I'll make sure all the other tradesmen I know locally are aware of the farcical event. Tough on you, Wickes.”

Helpful Report

Posted 5 years ago

“I read most of the other people's comments here with disbelief. Our kitchen was nicely designed, it arrived on time, the installer and his mate were very efficient and competent and, just three weeks' later, the kitchen is ready for painting and looks excellent, including the granite tops. It's true we suffered one or two delivery muddles but nothing excessive, and nothing which caused significant delay.”

Helpful Report

Posted 5 years ago

“The first installer left us without water and totally gutted kitchen he trashed tke kitchen in 1 1/2 hours then left he started a day late and l had to ring to find out what time he would arrive the nest day. I was left like this for 14 days and was told by wickets tat if I did not have the first installer back I would have to wait 12 weeks we were washing up in the garden and living off take awards a d nmicowave meals, eventually they provided installers who were competent, I will tell you our personal circumstances I am on walking sticks and my husband had a broken arm. Do not use this company, kitchen cost £11,400 no customer care they are a unfunny joke”

Helpful Report

Posted 5 years ago

“The design process was brilliant, but that's where it ended. Each subsequent part got steadily worse, from booking the installation (they got the dates wrong and delayed us two weeks, meaning we had to change our building work), to missing items in the delivery, promises to resend not kept, more missing parts, additional costs, substandard installation and a slopey-shouldered fitter. 6 weeks into our intended 1-week install and we still have no working kitchen, are cooking in the shed (alongside the mice and spiders as we try to cater for 2 very young children). The granite is beautiful but installation was shocking, outsourced and done by a complete novice, sending all our cupboards out of whack, thus impacting our gas connection, tiling, etc. 5 days in and, despite multiple attempts to contact Wickes by email and phone, I've drawn a blank in terms of getting hold of the people who can resolve my issue. The entire kitchen aftercare team was absent all day today and nobody has taken any ownership of the problem. It's apparent that they only want the money and, after that, they couldn't give a monkey's uncle. The additional stress, time and financial burden we have incurred (despite still not having a functioning kitchen) is insane and we wish we'd gone direct to our builders, a proper kitchen installer, or someone like Howden's. If you value your time, cash or sanity, I advise you steer well clear of Wickes kitchens!”

Helpful Report

Posted 5 years ago

“Ordered some flooring it did arrive on the day we agreed on but it wasn't the flooring I had ordered. After phoning the customer services they agreed to collect and at the same time deliver the correct order. . Waited in all day two of us taking it in turns watching out for the delivery van. . Nothing, only to find a card posted through the door from dx saying sorry we missed you! Now a week later I am still waiting in for this so called delivery to appear. I will never arrange for a delivery again from them. Very disappointed.”

Helpful Report

Posted 5 years ago

“rip off merchants!!1981 x 760 hollow core door £23 1981 x 626 door £37!!!! almost double the cost of a LARGER door??????? travis perkins £21.63 for the same door!! Wickes RIP OFF MERCHANTS!!!!”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,713 reviews