Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“The item I bought was a large pick axe, at first I was sceptical as to the quality of the item due to its very low price. But when it arrived it was solid, and very useful. Plus it arrived on the same day I ordered it.”

Helpful Report

Posted 7 years ago

“Store has on the shelf building and plumbing products required”

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Posted 7 years ago

“I've been ordering material online from Wickes for many years but lately they turn up with many items missing. You then have to chase this yourself, repeatedly - a process that can take many weeks to resolve. The customer service department just pass the buck and tell you to phone the relevant depot yourself without taking ownership of the problem. While the prices on some items may seem competitive, once you factor in the time and stress of orders not being satisfied in full you will regret not having gone elsewhere. I made the mistake of thinking it was a bad patch but even months later the orders are still not being satisfied. 'In stock' and timed deliveries mean nothing if the delivery doesn't turn up on the day.”

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Posted 7 years ago

“just terrible. kitchen delivery missing items and tiles not even on the order. tried to order them and the website can't even process my order....wickes are a joke.”

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Posted 7 years ago

“Several items were missing so the fitter was unable to complete the works. It two weeks and I am still waiting for delivery of the missing item. I have no bath in my house so have to go to friends and relatives to bath/shower. Unbelievably poor customer service”

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Posted 7 years ago

“Worsed customers services ever. Its shocking how useless they are....”

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Posted 7 years ago

“Delivered damaged and then said I wasn't around for a redelivery but made no effort to contact me! hopefully goes well for a third attempt”

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Posted 7 years ago

“The online customer service is a disgrace. I ordered £350-400 worth of goods and I had all sorts of issues. I discovered a few weeks later that 1 product was damaged but when contacting Wickes customer service, they said I'd passed the 30 days in which to report a fault. Nowhere does it mention 30 days. I placed the order over the phone (no mention of 30 days) and I never got a receipt for my goods sent out to me (nothing in writing to mention 30 days). I spoke to my local store who knew nothing about 30 days and they said you have 6 months to bring anything back to store but your statutory rights are 12 months. I had to email the managing director to get my issue resolved. The online email address for queries/complaints is a total disgrace. They are slow to respond and are dismissive.”

Helpful Report

Posted 7 years ago

“Poor customer service. Poor communication. No accountability nor transparency. This goes up to senior management level. Total disregard of their customer's plight. Wickes has left us with no cooking facilities for 2 months now and we have to wait 6 weeks for them to do remedial works to a botched kitchen installation by one of their best and trusted 'Wickes approved' installers and expected us to bear the costs of the repairs! After persistent phone calls and emails they have verbally agreed to start work on the 5th June. They have shown no concern nor empathy towards their consumers. Up to now we have recieved no formal letters or emails from them! Not even an apology! Called customer services today they don't even have a record of the complaint I filed witg them more than 2 weeks ago! Wickes have just lose a valued customer and I hope others will be more wary when they're taking their business to them.”

Helpful Report

Posted 7 years ago

“3 bathroom refurbishments Not delivered 3 radiators, I loo, 2 cupboard doors, 2 cistern fronts, I tower cupboard, 1 piece of vital supporting structure Delivered faulty not discovered til installed I extractor fan, 1 electric shower, 1broken LED mirror Delivery problems New LED mirror delivered turned out to be a cupboard Bath panel had to be delivered 3 times Pieces missed off delivery had to be delivered at later date Planning faults No supporting bar for large glass partition between shower and loo; what I expected to be a mirror was a mirrored cupboard too big; Bi fold door to 2nd shower too big -whilst away (job now 1 week over) single door fitted -hits loo when opened. Door Had to be sourced and replaced Payed £140 for 2 ceilings to be Painted -at best first undercoat at worse rubbish job Expected times scale for completion 3-4 weeks Finished 61/2 weeks Job complete! Oh now water is coming through kitchen ceiling”

Helpful Report

Posted 7 years ago

“Put a click and collect order in. It accepted payment. Got no confirmation.Tried again. Same thing. Accepted payment. 3rd time accepted but then said not enough stock despite having 1 on the list. Called 0330 and got charged despite Wickes website saying all providers will not charge but to check with provider anyway. YOU WILL BE CHARGED!!! The returns and refunds webpage gives an 0800 number - but then it says on calling this numbers is not only NOT IN USE but it gets a lot of calls. Great information but SO WHAT !!! It gets calls because it is STILL on their useless website. So the store I ordered it delivered to can also not help, so wasted time and petrol there too. Tried over a 3 day period. Their site goes into self protect mode and comes up with a 404 error then a 500 error then just not available as your IP address goes on the "naughty list". As with many suppliers - no better than they want to be.”

Helpful Report

Posted 7 years ago

“Ordered some internal doors. They are cheap and look good but made from 100% chocolate. Custer service appalling. Will avoid next time.”

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Posted 7 years ago

“I ordered some feather edge fencing, boards, gravel boards and Arris rails, they delivered the next day everything but the Arris rails stating they would following the next day, that was 3 months ago, I had to go through the furniture ombudsman and trading standards to get them to finally collect what they had delivered after asking for a refund, now I am having to go through my credit card company to get my money refunded, the contempt this com-any has for is customers seems to be limitless”

Helpful Report

Posted 7 years ago

“I'm a regular customer of wickes Chadwellheath.i have always work going on as I'm in property Bussiness.i wanted to exchange few items which staff member was happy to do.than suddenly a very rude & bad manner gentleman came pointing his finger to me by raising his voleum( what a bad luck for wickes that he is the branch manager 'TONY MATTHEWS ' And what a shame for him he start telling me non stop things without even listening to me what the matters is or what I want .i don't know how he deserve this post where the person even don't know how to speak with customer.( or talk on side ) i haven't said a single word to him as the other staff members & customers were in que. I wish if there was a zero star option.will never recommend this store”

Helpful Report

Posted 7 years ago

“Had an aggregate delivery incorrect stone delivered, already put down by gardener. Contacted store advised that it was TARMAC's fault as they supply Wickes. All they could offer was £50 store refund. Paud £135 PLUS 30 delivery FOR COTSWOLD CHIPPINGS AND DELIVERED MIXED FLINTS. Delivery sheet had not been checked by driver. May as well have purchased pea gravel less likley to puncture tyres.”

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Posted 7 years ago

“Odered online and my order was ready to collect within an hour, they even helped carry the stuff to the car”

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Posted 7 years ago

“What went right? Ordered 35 boxes of tiles online with a specified delivery date. The date came and went. Husband took a days holiday to be home to accept delivery. It didn't arrive. In the meantime no telephone call, text or email apologising and telling us why they had not been delivered. After three chase up calls being passed around and a fax to Hinckley store was lied to by the manager Frank saying they were coming out by courier the following day. They never arrived. Customer service is absolutely appalling. We still don't have our tiles and the manager is now ignoring all our calls. DONT USE WICKES UNLESS YOU CAN COLLECT YOUR GOODS FROM THE STORE AND YOU SEE THEM IN STOCK. Wouldn't even give them one star out of five but had to to write this review.”

Helpful Report

Posted 7 years ago

“Poor customer service”

Helpful Report

Posted 7 years ago

“Ordered a bench that was stated to be in stock. But it wasn't - it took over 3 weeks to arrive. Tried contacting their customer services but they were next to useless - and told us to contact their suppliers. No - thats their job”

Helpful Report

Posted 7 years ago

“Amateurish delivery drivers, poor to non existent communication and disinterested customer service.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,707 reviews