Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,717 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started off okay but then the customer service level drops once you’ve paid them. Waiting nearly 2 months for our bathroom to be finished They don’t let you know if something is out of stock - just hope you don’t notice or ask When you try and contact them, they just don’t respond. That’s both branch and customer services They don’t manage the contractors you have to do all the leg work yourself Left with an unfinished bathroom. Would avoid them if we could choose again”

Helpful Report

Posted 3 years ago

“Kitchen is fantastic, the fitters were absolutely brilliant. Just customer service that let us down. Originally we had 4 pieces of cornice on our invoice, then when the kitchen designer came out, he said we wouldn't need them as there wouldn't be enough room. We presumed they would be taken off the original cost of the kitchen. Upon completion, the fitters said they couldn't understand why we had been sent 4 pieces of cornice that weren't needed, so we said they were supposed to have been taken off the order. I rang customer service to explain and asked for a refund. She said we should have checked the delivery when it arrived! And as it was past the 10 days in which to get a refund, we would not be getting one. She was quite rude on the phone. As it was over £200 they owed me, I went into the store the following day, to be greeted by the store manager and another staff member. After a heated argument, she eventually offered a refund, as long as I return the pieces..which are far too long to fit in a family car!! This has spoilt what was a really pleasurable experience of our new kitchen. Customer services definitely need to up their game!”

Helpful Report

Posted 3 years ago

“My 91 year old friend doesn’t use internet, so I am sending thus on her behalf. The treatment, service and fitting from Wickes has been atrocious. She ordered and paid in total for the kitchen in November 2020. The plan was for work to commence in January. Excuse after excuse continued until work began in early July. Numerous things went wrong, but the kitchen was eventually finished. A few days after completion, she discovered a flood through kitchen, dining area and sitting room, involving considerable work for items, carpet etc, to be removed, and huge distress to my elderly friend. A tradesman was sent to investigate, by Wickes, and discovered a faulty connection to water supply had caused the flood. Also the washing machine had been connected to the hot water supply, and caused overheating in the machine. These matters were supposedly rectified, then two weeks ago, damp smells were noticed in the kitchen, and an adjoining storage cupboard was found to be wet and items damaged. My friend made several calls to Wickes to ask for the kick- boards under the cabinets to be removed, to investigate dampness,and for the fridge to be pulled out for the same reason. This was eventually done. Damp, wet surfaces were discovered, and she is now left with a fridge taking up floor room, and impeding her safe movement in the area. The kick-boards are showing considerable green mould in this very short time., and cannot yet be replaced. They have been photographed, as has the gap where the fridge was installed, this shows the cable for the cooker running along this damp area, and no boarding or cover for this. , or the rough base of the wall behind it. My friend has no relative able to take up this matter, so is left trying to cope with the appalling situation. Personally, I believe it to be a subject for a building and public investigation. The work has been poor, to say the least, and I believe Wickes have used bad practice all through, particularly disgusting because of their customer ‘s age.”

Helpful Report

Posted 3 years ago

“Wickes delivery and customer service - Makes a bad example of LET'S DO IT RIGHT Disappointing delivery of my tiles. Because of unavailable delivery lorries with a pallet truck, myself, wife and the driver had to manhandle 22 packs of tiles to my doorway. We also did not benefit from a text or email with approximate delivery time. 10 Aug 2021, 19:13 BST Dear C/S The information you provided is not the normal delivery expected (you have made this situation worse). *This was also confirmed by the delivery driver* who stated it would normally be delivered on a truck with a pallet truck available. Previous deliveries received from competitor building suppliers follow this procedure without any problems. Responce from Wickes - within terms of delivery!”

Helpful Report

Posted 3 years ago

“Appalling online delivery service- ordered flooring from them which didn’t arrive. They lied and claimed that a delivery was attempted but O wasn’t in. Ended up cancelling . Ordered a door which didn’t arrive on the day- no explanation, didn’t arrive the next day either. I wasted two days waiting in and now trying to get through to customer service to get a refund is impossible. Avoid like the plague . I will be going elsewhere from now on”

Helpful Report

Posted 3 years ago

“Initially reasonably happy with new kitchen but then 18 months later paintwork blistered on cupboards and they sent replacement through the post and arranged for someone to fit them. Oddly it was the plumber who fitted our sink which has continued to leak for 2 yrs. He also said he'd fixed that temporarily but would be back with a new part - never came back. We have made numerous calls to wickes and never get a reply back. Our guarantee has now expired but the fault is still ongoing and has never been sorted. Customer services are also rubbish. On hold for an hour to get through only to be told they will call right back and of course don't! More emails sent and ignored. I am now going to the ombudsman because if wickes think I will just go away they are mistaken. I have told 2 friends who are having new kitchens not to touch wickes with a barge pole and will continue to inform people of their poor service. Give this company a very wide berth. Once they have had your money they couldn't care less. We have been 5 months trying to get this sorted and still haven't managed it. Absolute rubbish!”

Helpful Report

Posted 3 years ago

“If I could give less than 1 star I would - absolutely dreadful service- incredibly poor customer service, I still have only half the loo I ordered after 2.5 months and yet the web site is still advertising a 2 week delivery timescale. Complaints, poor trust pilot reviews and customer service phone calls make no difference - I can't get hold of anyone who can tell me when I will receive the goods I've ordered and paid for.”

Helpful Report

Posted 3 years ago

“Appalling customer service. My 93 year old mother paid in full for her kitchen in May and was due to have the kitchen fitted in July but, owing to the illness of the fitter, she has now been told that she has to wait until at least October before it can be installed. She has boxes of parts, etc all over the ground floor and very little scope to use the kitchen as it is and yet she has to wait until others in the queue get their kitchens fitted first! I just hope that she can survive this disruption and frankly dangerous situation. Wickes should be ashamed of themselves and nobody should be under any illusion that this company cares about its customers because they clearly do not.”

Helpful Report

Posted 3 years ago

“Appalling service and the bathroom suit is not fit for use at not even a year old, it needs completely taking out and renewing. We have not been able to take a shower in our bathroom or wash our faces in the sink since it was installed almost a year ago. To top it all off the company have asked for almost £1000.00 over the price quoted for the suit, one saving grace we did not use there installers like our friends. AVOID AT ALL COSTS. order no: 950531”

Helpful Report

Posted 3 years ago

“Item supposed to be delivered 29-07-2021 by DX. Driver didn’t turn up and Lied by saying he left a house card at 05.40 pm . Impossible as we were in the open garden and he would have had to pass us to get to the letter box. This is the 2nd time DX has done this On speaking to your agent on 30th I was amazed at his nonchalant attitude and couldn’t get him to get a team leader to ring me back . I asked what happens if this happens again today? His answer was then it will have to be Monday. Cannot believe this attitude from a company like yours . Livid !!!!”

Helpful Report

Posted 3 years ago

“I am still waiting for the parts to be delivered!!! If the parts are still unavailable 4 months after selling me the kitchen why was the item sold to me? Why have you not offered an alternative solution to resolve this issue? My kitchen cannot be completed without the spacers to the pan drawer as the drawers cannot be fitted without them! I’ve had no correspondence from wickes throughout this whole ordeal You have sold me an incomplete kitchen and I would like a resolution as soon as possible please”

Helpful Report

Posted 3 years ago

“What an uncaring rubbish company my 90 years mother is still waiting for her kitchen to be completed start date January replacement worktops been in small hallway for 12 weeks making it nearly impossible for mum to get passed them ,all they come up with is ( Sorry for the inconvenience)they will be sorry if she falls again”

Helpful Report

Posted 3 years ago

“NEVER BUY ANYTHING FROM WICKES ONLINE ! I’ve have had the worst experience buying outdoor tiles from them. The tiles were delivered on a wooden pallet and plonked outside my driveway on a public pavement. I had no other way to bring them inside my driveway other than open the pallet and lift each tile to bring it in. I immediately realised the tiles didn’t match with the rest of my patio so within timescales requested a refund and pick them back. The guy came to collect the pallet but left saying the pallet was opened and so he could not take it back. How would they expect an industrial style packaging of such heavy tiles back on the pallet. I took the tiles and the packaging to the pavement for them to be collected but the guy still left without picking them up. I have made atleast 50 plus phone calls to the customer service and each time the advisor promises to get a manager call me to help me. No one has called me back till date. Appalling customer service - utterly disappointed!!! Will never ever again buy anything from Wickes and warn you all also not to buy .”

Helpful Report

Posted 3 years ago

“Where do I begin? All I can say is, if you want a new bathroom, Wickes should be at the bottom of your list.... The design consultant who sits and puts together your bathroom, fails to mention until the very end of the process, that Tiles, Flooring, Lighting, electrics... are NOT included in the price.... Also, I was told that the shower accessories shelf and toilet roll holder... was not part of the installation process. This news was given to me, AFTER the fitter had gone home.... what was initially a £6000 bathroom, turned into £7000. During the process I was told we were being given discounts here and there on tiles and flooring totaling £700! Great I thought! Then the bombshell... there’s a £200 admin fee for tiles and one for flooring, discount gone.... the quality of some of the work was not up to standard at all... also, when I was given the square meter of tiles that would be needed by the fitter, he quoted 18m squared...so I paid for that amount of tiles, with an extra box just in case... The truth of the matter, only 9 m square was needed... I could have cut my cost by half.... They are honestly a rip off and not a “one stop shop”. Source you’re own bathroom and other supplies and find an independent bathroom fitter, you’ll cut your costs by at least a half....”

Helpful Report

Posted 3 years ago

“DO NOT USE WICKES, we bought a kitchen from them 5 or so years ago, everything was fine and we were happy with the product until our counter cracked along the drainage grooves (where you dry your washing up). Apparently the grooves were cut to shallow by Wickes and over time this caused the counter to split. We spent weeks getting through to the right person at customer service to resolve the matter, when we finally did they said they wouldn't do anything. We finally took them to Small Claims Court, where they eventually decided to settle and replace the counter. We were sent a new counter which was dropped on delivery damaging it, as well as being the incorrect size for our kitchen. We've now been waiting for 1 month with a huge damaged counter top in our small living room and no one at Wickes cares or will resolve the matter. We have a new born child and are living in a building site. WICKES YOU SHOULD BE ASHAMED.”

Helpful Report

Posted 3 years ago

“Do not use the bathroom installation service. We have had poor workmanship, poor quality goods and over three months later have not had our bathrooms finished. The first installer sent in a Completion certificate (including one of electrical safety) when we had bare wires hanging out of the walls. Many many deliveries of bits and bobs. We were offered a very small discount as compensation which we declined and now they have just referred us to the ombudsmen without any effort to reach an agreement. We used the Weston-Super-Mare branch. Watchdog featured Wickes on it's show last night so clearly we are not alone. No end it sight. Non functioning main bathroom for three months now and a half finished en-suite. No effort being made to restore their now abysmal reputation.”

Helpful Report

Posted 3 years ago

“Absolutely pitiful service. DO NOT USE! We instructed Wickes 7months ago to fit our bathroom. Waited 10weeks for fitter to book us in. Just days before fitter arrived we were told our bath wasn't in stock, this was the beginning of never ending stock and fitter issues. Five months on from the fitters initial visit we still don't have a backsplash/tap, have poorly plastered walls and no financial recourse from Wickes, the fitter also left the radiator valve open so caused a leak causing water damage on our newly redecorated ceiling downstairs and also dropped tiles causing damage to downstairs ceilings. The Customer Service is abysmal and we still don't know when it will be finished. If I could turn back the clock I would never ever use them. Save yourself months of hassle and go elsewhere!”

Helpful Report

Posted 3 years ago

“Kitchen start date 14 Jan bad experience from that date to now still on going replacement worktops been in hallway now 8 weeks ,Mum is 90 WHAT away to treat anybody had no facilities for 3 weeks now worktop issue ,fell a few times trying to manoeuvre in hallway told wicks a few times they just say sorry ,fitter ,his name is Pinocchio.Be very aware their customer service is absolutely rubbish”

Helpful Report

Posted 3 years ago

“Wickes really need to change their slogan I think Wickes needs to change their logo from "Let's do it right" to "Please don't buy anything from us unless you are totally 110% sure it is what you want and it will fit as we have a 30day returns policy and it is non-negotiable but if you are lucky (only due to managers discretion) and we give a refund it will be only be in the form of a gift card credit which you need to spend in 2 years otherwise will will take you money that way!" Wickes need to rethink their returns policy and give the consumer confidence in the Wickes brand. IKEA have got it right by offering a 365 day returns policy. 30days is not very long to find a builder/tradesperson to complete a job so when items have been purchased and issues arise which makes the product(s) superfluous becase they wont fit, to be quoted 30 days, 30 days, 30 days and tough luck lady by the local store manager does not help improve their image. It wasn't as though I was wanting to return everything I had bought - it was just 1 item which is still being sold by Wickes and the box was unopened Employees have no customer service training, and behave like robots just quoting the policy the policy the policy. Too many little men puffing out their chests out pretending to be important. Perhaps the CEO ought to try being a mystery shopper at his stores and see just how appalling their after sales customer service is!”

Helpful Report

Posted 3 years ago

“Went through the process of ordering 4 internal doors when coming to payment note pops up not in stock which seems to happen a lot with this company, why keep advertising something thats not in stock.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,717 reviews