“I had been a customer with Woman Within for over 20 years. 2024 has been a very bad year for me with them. Woman Within placed my account into Collections for non-payment for packages that they delivered to my next door neighbor. They insisted that I pay for unreceived orders that were delivered to wrong addresses and failed to send out the paper bills to let me know I have owed them money. They put me on non paper bills status and set bills that were sent via email. But I did not received them. For twenty years I always had bills sent to me via the USPS mail. My deliveries started getting sent to other addresses though the company and delivery company has my correct address. To get the charges off they told me that they would require me to fill out an AFFADAVIT and if the misplaced orders are over $200 that I would be required to also file that affidavit with the Police. I am elderly. I live alone, to file complaints against others and to call the police and file a complaint with them would cause me undue stress with neighbors that live right next door. They also added late fees on top. They were asked to send the Invoices by mail or to send them via email. The customer service people them informed that after until after I pay the balances off for merchandise I did not get that they would give me the invoices for this card to show how I owe this bill. After that they required me to pay over $1 K to off 2024 balance that they would send the past bills that were allegedly sent to me by email. Again I never got them in any form. They also made bad report against me to Credit Agencies that lowered my Credit Scores. They refused to give me copy of alleged bills that I did not get. I argued with them again and again regarding getting invoices and after months of reporting to them that I did not get the bills, today the Customer Service women were found to be disrespectful, rude and hostile. One of them finally indicated that they will send the copies of statements from 2024 via email. I would have to wait Three Months to get a hard copy of my Statements from them. Do not buy their merchandise via their Store Cards. They will bill $45.00 Late fees every month until full balance is paid off in full. People Buy with Visa, MC, PayPal. That would be safer.”
“The worst company ever. Order was wrong. I had to pay for shipping and then more to ship back. For a $30 order I was only allowed $9 back. I called customer service and they said that is the way it works. I asked to speak to a manger which they said would call but no one ever did. I will NEVER ORDER from them again. I also plan to let many people know that have asked about them to stay away. They should be ashamed of themselves.”
“These clothes came from China.. Customer service tried but My order never got here. After first 5 weeks it said pkg. was delivered but never appeared, so they sent again with same results..(never delivered).
Now I await a refund of 70% of amount of order.
So.. I say BEWARE!
Now has been several weeks and no refund either, so double beware ...”
“NEVER BUY FROM THIS COMPANY! My family has been buying from woman within for DECADES. So naturally when I needed an alternative to wearing jeans because of my kidney condition, I went to woman within. I absolutely love their rayon pants. In December 2023 I made a purchase that included some jeans, I needed to send these jeans back, so I selected the option of getting a gift card. First thing I don't like about this company, if you don't choose to get a gift card and you choose to have the return of your item, go back to the regular payment, they will remove from your refund, the cost of shipping back, and a restocking fee. if you choose to just get a gift card for a future purpose you get your whole return back. I have had many returns since I've started buying from this company and never had an issue until December of 2023. Back to the saga of the jeans. I returned the jeans through a happy return storefront, I got an email stating that my return was accepted and that I would soon be getting my gift card. Life goes on. I don't think much about it and then I realize I've never received an email from them with my gift card. I reached out to customer service via talking to them, through their email, and through the live chat on their website. Everyone kept giving me the same standard talking points that it was past 90 days and that they could do nothing to help me. All of the representatives kept telling me that I must have deleted the email because their system automatically generated it to me. I have been trying to get this resolved for most of 2024. Fast forward to today, January 16th, 2025, and after spending hours on the phone, calling a bunch of different numbers that the representatives were giving me and talking to various customer service representatives; All of them still telling me i misplaced the email and that they could in no way help me resolve this issue. I talked to a supervisor within the credit card department. The supervisor informs me that I in fact was NOT given a gift card through email but that it was physically mailed to my home. I told the supervisor that makes no sense. I would have never asked for a physical gift card. I would have only requested it come digitally. This is what I have done on every return. He tells me sorry you have an issue with this go take it up with your postmaster! Seriously, what is my postmaster going to do about it, so I said to the supervisor you are telling me that you have never had mail lost in your entire life, very smugly he informs me that he has not and that he finds himself grateful and lucky for that. I said I live in a rural area, sometimes things get lost. Is there nothing that we can do to resolve this issue? He point blank said no, you choose to do business with us. You choose to abide by our terms. I said so you're working for a company that will take product back from a customer and then also keep their money and you're fine with that, and very smugly he says yes it's in our terms. So this company is willing to lose three generations of women purchasing their product over $37.31. I will no longer purchase with them because it is the principal of the matter.”
“I purchased two pairs of PJ at 29.99 for Christmas first wash they shrunk by 6". Call company can't help me cuz they were washed. Well I didn't know they were defective till I washed wouldn't do anything.....never again!”
“I applied the correct code advertised on their site to get 20% off - and the discount did not appear at checkout. I was charged full price. I wrote to them. They wrote back the usual fluffy "Your satisfaction remains our top priority" rigmarole, They would not make up the difference, insisting that instead I should apply the code to ANOTHER purchase from them. The emails went back and forth. Their customer service is all froth, no substance. It's a lousy company,”
“They have really poor quality clothing. They now have a poor return policy. They told me that I was supposed to call the police for anything over $200.00. They wanted an affidavit to return an item that was never delivered. They and all of their associated brands ie Catherine's, Roman's, etc are horrible. Don't use them.”
“If I could give no stars I would!!!! I placed an order on 9/9/24. The item, as of today, 1/10/25, is still on back order. Every time I call I get a new delivery date. Today I canceled the order because I am done with this whole fiasco and their customer service representative yelled at me when I asked about my refund. Nothing they sell is worth this aggravation. Why don't they keep their inventory updated so that you can't order something not in stock? They do NOT care about customers or making them happy. They honestly seem to think that 4 months on backorder for a pair of white Capri pants is appropriate. I bought them in fall..it's now winter. I will NEVER EVER shop this, or affiliated companies (Avenue) again.”
“Beware!!! I bought a pair of waterproof shoes that didn’t even last 30 days (It was thier version of Sperry). That’s not what made me mad. If you buy 1 item on this site you are actually agreeing to be charged 16.95 a month to be a member. I threatened to file a police report for theft. NEVER AGAIN”
“Returning something to this company is very frustrating because they do not make the process easy. I had to call numerous times just to find out how to get a shipping label and also took too long to get a a credit for all the items that were returned. They kept sending me countless emails telling me that my return period had expired even though I had returned everything. And paying the bill isn’t any easier because they don’t put the the full account number on your bill even though they ask you to put your to put it on your check when you go to pay them.”
“I ordered a jacket that was my normal size but the bottom rolled because I use a wheelchair and it was designed in a manner that caused the bottom to roll. I asked if I could exchange for size and was told that I had to repurchase the item. I was told that here would be a 10.00 fee if I wanted my money returned to me. I was offered a gift card that could only be used online. I informed the representative that apparently online was not working for me because of the wheelchair situation.
She told me that she was sorry but that was the best she could do. I do not understand why I could not use the gift card for an in-store purchase at one of the many stores this company owns, i.e. Roamans, etc. I will not be ordering from them in the future. First time purchase and a huge CUSTOMER FAIL.”
“I ordered a gift for my friend for Christmas on Dec 11 '24 and it wasn't even processed until the 16th . I called to check the status and was told that they were sending it to me ,not to her , after having explicitly requesting it go to her.. Then when I called again the week befoe Christmas because it hadn't come they said it could take more than 2 weeks to get a simple gift card to it's destination. When I called today ,jan 2 , I was told it had been cancelled by the last associate I spoke with. But this girl was REcancelling it and I should expect my card to be reimbursed in about 5 days. This has been a circus and that's a shame because I have ordered a few things for myself before and found the quality quite good. But that's it, no more. I question whether I'll be credited or not. What awful customer service!”
“My order was supposedly delivered to me, twice. I didn't receive it either time, I don't believe it was sent, just took my money. This company is nothing but a big scam. They say it's their couriers fault, lol. I have things delivered to me all the time, it's never a problem. Now they supposedly want me to accept a 70% refund instead of a full refund, which of course I won't do! They don't intend on giving me my money back anyway, just like they never intended to ship me my items. SCAM SCAM SCAM!!!”
“My order has been in process since Dec 20 paid for next days shipping. It is Dec 27. It hasn't even shipped. Over a 300 dollar order. This is my first time ordering now an concerned with all the bad reviews I am seeing.”
“I have NEVER dealt with a company as BAD as Woman Within! I placed an order, 11/17/24. When I received it, it was the wrong size. I could actually get both my legs into 1 pant leg, that’s how far off the size they sent was! I immediately returned them. I received an email, stating they were received & I would be refunded to my original method of payment. It didn’t happen. I called & was told it would be refunded by 12/18. Didn’t happen! Called again & was told I was refunded $29.67, in the form of a “gift card”, to be used towards my next order. I was told they don’t refund the shipping charge. I explained I should be refunded the shipping because they sent the wrong size. I was then told the entire $41.31 would be refunded to my PayPal account & the gift card would be cancelled. On 12/26, I was refunded $11.64, to my PayPal account. Again I had to call & dispute the amount. I’m now told I’ll have the remainder, refunded by 12/30. Meanwhile, I ordered 2 pair of pants, both the same, just different colors. I was told they would let me know when they were shipped. They didn’t. I received them. 1 pair was correct, the other was nothing like what I ordered, & wasn’t even the correct size! Unfortunately, I had removed the tag that said if the tag is removed, you can’t return the item. I WILL NEVER ORDER ANOTHER THING FROM THIS COMPANY, OR ANY COMPANY THEY ARE AFFILIATED WITH! If you order from them, DON’T expect to get what you order! HORRIBLE CUSTOMER SERVICE!”
“I never received my order. I paid for shipping insurance. My order stated after more than 21 days that it was delivered but I never received it. I contacted women within customer service who apologized and after going back and forth by email several times after telling me the delivery company refused to reimburse me for my lost shipment that they would send me a replacement order…. I never received that order either so again after a few weeks I contacted women within customer service again and after multiple emails again they offered me a partial refund even after I reminded them that I had purchased shipping insurance on my package. They said the best they could offer me from the shipping company was a 70 percent refund. I disputed the transaction with my credit card company advising I never received my order and that women within customer service was only offering me a partial refund. I am happy that my credit card company was able to settle the dispute by obtaining a full refund for me. This was an almost 3 month long ordeal and I will never ever order from women within or any company associated with full beauty brands again. In years past it was a good online company to order women’s clothing and accessories from but this year that was not the case and I am done with any company associated with women within and full beauty brands. Buyer Beware!!”
“I just bought a pack of underwear. The size I ordered had to be 6 sizes to big. When your package comes you will not find any return labels, or return instructions.
I just bought a pair of fineline pull on jeans. I ordered a size smaller than what I had been wearing due to a weight loss. When they came they were about 3 sizes bigger than the ones I had that got too big.
Larger people deserve better than the poor quality we are now getting from Women Within. They can't even be consistent with sizes. P.N.None of the offshore customer service has been able to help me with a return. None of them would give me a supervisor.
P. N.”
“Returns take a long time and after they take out the fees, you get about 50% of your money back. Their clothes look nice in catalog on the slender models, but don’t fit or look as nice when you receive them. I gave this company a second chance but will not be doing business with them any longer.”
“OMG - have had an account in good standing for almost 25 years. Now they can't FIND my account and have no record of ANY orders. Don't try to call -- all CSRs are in India somewhere, barely speak English, and don't seem to know anything about anything. I'm out several hundred bucks for merch I returned and didn't get credit for. AVOID THIS COMPANY. YOU';LL BE SORRY IF YOU DON'T”
