Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,097 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a tablet from Alibaba Express. The seller didn't use the Alibaba Express tracking platform so I had no means of tracking the tablet l bought. When the tablet arrived, it was an old tablet with scratches all over the back camera, no film on the front or back of the tablet as any new tablet should be, put in a bubble bag and packed in an unbranded box, with a poorly photocopied user manual leaflet (you have to struggle to see what is been photocopied) and an inferior charger. There was nothing to show that it was a new tablet rather it has signs of wear and tear from previous owner. I made video and pictures which was attached to the dispute submitted but Alibaba did not say anything about it. I contacted The seller but he tried scaring me away that, I would lose if i returned the product as i will pay for the returns and it will be deducted from my refund as well and he was offering me peanut compensations. Customer service are useless as they will ask to wait while the check details and they will never get back to you. I screenshot the conversations and sent to Alibaba customer service but they made no comment on it, all their interest was on the dispute page asking me to pay for the returns without confrontation the issue on ground. Alibaba does not have the interest of buyers at heart that is why the sellers have the confidence to sell a lie. Apps like Temu and SHEIN will never tolerate this attitude from the seller, they will provides you with return details, all you need do is to drop it off at the expected courier which is usually available in the neighborhood and get a FULL refund after inspections. This is my first time of buying from AlibabaExpress and i am highly disappointed.”

Aliexpress 1 star review on 10th July 2024

Helpful Report

Posted 5 months ago

“Don’t ever use AliExpress. There are so many scammers on this site. I was scammed by a seller who sent a random package to a different address in the same ZIP code. The fraudulent seller is called Super Super Super Excellent Store. Because the USPS delivery confirmation only shows the city, not the street address, the scammer used that as proof of delivery. I called USPS on July 5, 2024, and it confirmed that a package (likely containing a small object) was delivered to a different address in the same ZIP code. I have reported the fraud to the U.S. Postal Service Inspector, and they will launch an investigation into this fraud. Follow-up on July 6, 2024: I have followed up with the seller and AliExpress many, many times (see the conversation thread on your website). AliExpress wants me to prove the package was not delivered to the correct address. Although USPS Customer Service (800-275-8777) told me yesterday that the package linked to the tracking number was not delivered to the address I had provided but to a different address in the same ZIP code, the bureaucractic agent refused to give me a written statement to that effect. I explained the situation to AliExpress, but my refund request was still rejected. Apparently AliExpress would rather be on the side of the scammer instead of helping the customer. I am so sick of the AliExpress online platform. You can complain to AliExpress customer service all you want; they'll promise to help you but then won't. Do NOT buy from these fraudulent sellers on AliExpress: Super Super Super Excellent Store and ZHAO CAI Shop Store. Update on 7/9/2024: After many days of anger and frustration and fighting with the not-so-helpful customer service, I eventually got my refund. This was my first time shopping on AliExpress, and the experience was so bad that I will never again shop on this platform. AliExpress should really weed out the fraudulent sellers on its platform, such as Super Super Super Excellent Store and ZHAO CAI Shop Store. Mail fraud ruins not only AliExpress's reputation but also China’s reputation.”

Helpful Report

Posted 5 months ago

“I'm sorry everyone you will scammed here for sure, the shirt that arrives is shocking quality and the sequence is non existant, its a stuck glue transfer made of dots not sequence as per the pictures or this fabric DO NOT BUY THESE SHIRTS I AM SEEKING RETURN AND REFUND. The product that arrives does NOT MATCH the pictures.”

Helpful Report

Posted 5 months ago

“I got exactly what I ordered and in time. It was my first purchase and honestly I'm impressed.”

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Posted 5 months ago

“Nu recomand. E ca la loterie. Uneori primești ce comanzi, alteori nu. Doar îți iau banii și îți spun că produsul a ajuns la tine în țară deși tu nu primești nimic. Asta ca să te facă să comanzi cu garanție, și în felul ăsta le iei mai ieftin de la tine din țară. Cont șters, nu am nevoie de asemenea site. Prefer Temu sau Shein”

Helpful Report

Posted 5 months ago

“I ordered from AliExpress maybe 2 times. My last order still hasn’t arrived. I requested a refund, then got an email saying my reasoning was invalid and that they needed more evidence, and even after I sent the photo (of literally nothing that I have received) they told me my reason was invalid…”

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Posted 5 months ago

“I ordered some things for my wedding. Things were said to be delivered and they never arrived and I had to scramble and find them in a local store. I still have yet to receive my packages and they are rejecting my refund because the status is delivered. I just wasted money using this site.”

Helpful Report

Posted 6 months ago

“They claim you have 90 days to send back a product that is not working then when you try to ask for a refund at day 83 they refuse it saying that the time to ask for a refund is up!”

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Posted 6 months ago

“I have made so many orders to Aliexpress all these years but at my last orders I did not receive two items and to both of them they are saying that I have no valid proof. How can i prove something that i did not receive? They are not even telling me what they want to prove it. I did not receive my products. It is their job to find oit what happened with them. It is not my job to search for them. I am sad that those were my last orders to them because I pay things and I do not receive them. This is unacceptable.”

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Posted 6 months ago

“They suck will not honor there product ordered black got green Impossible to get it changed Don't go near them”

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Posted 6 months ago

“Sellers such as Super Super Super Excellent Store and ZHAO CAI shop store on AliExpress are total scammers. I lost about $340 for two Ninja CREAMi ice cream machines that they never shipped. Will never use this platform again. How can fraudsters like these be allowed on AliExpress? I have lost all respect for Jack Ma (if I had any in the first place).”

Helpful Report

Posted 6 months ago

“Don’t ever use AliExpress. There are so many scammers on this site. I was scammed by a seller who sent a random package to a different address in the same ZIP code in Vienna, Virginia (AliExpress order #8189664570472052). The fraudulent seller is called Super Super Super Excellent Store. Because the USPS delivery confirmation only shows the city, not the street address, the scammer used that as proof of delivery. I called USPS on July 5, 2024, and it confirmed that a package (likely containing a small object) was delivered to a different address in the same ZIP code. I have reported the fraud to the U.S. Postal Service Inspector, and they will launch an investigation into this fraud. The fraudulent sellers on AliExpress are Super Super Super Excellent Store and ZHAO CAI Shop Store.”

Helpful Report

Posted 6 months ago

“AliExpress had an error with my postcode which meant all my parcels got sent to an address that was unknown. DPD would tell me to contact AliExpress to change the address so they could deliver to me but AliExpress said nothing they could do as parcel no longer with them. In the end all my parcels got marked as delivered and I opened a case on them but AliExpress declined refund because I couldn’t prove they weren’t delivered to me! How am I meant to prove I don’t have the parcel if courier doesn’t send any photo evidence to where it is! I even tried a chargeback with PayPal but because AliExpress says it’s been delivered I have it declined. All I know is that I have no items and down over £30. The communication between AliExpress is disgusting. It’s clearly or automated service and not someone on the other end of my claim actually checking the information I have given them!!! Please don’t buy for them unless your willing to take the risk”

Helpful Report

Posted 6 months ago

“Bought ukukele case - and item as not described - returned the item and itbus marked refund on 21 April 2024 - but refund has not bern received Contacted them - the answered had been refunded successfully.”

Helpful Report

Posted 6 months ago

“Ordered some finger protectors. Provided my address. Was told that there wasn't an address to send the goods to. Was then asked to pay for the goods. My credit card had been charged, the day I ordered the goods. Had 48 hours to pay for the goods. Was then told,that time had run out, and my order was cancelled. They don't respond to any emails.”

Helpful Report

Posted 6 months ago

“The good: Items usually arrive within 2 weeks, some within 4 days. If quality is bad or defective, they refund. You do have to show the damage with pictures. If product costs just a couple of dollars, you don't have to return it. I have returned a couple of jackets in the 20 Dollar range that did not fit and return shipping was free and I got refunded within a few days of returning the jacket. I always use paypal and only had to use paypal once for a refund when AliExpress denied my (legitimate) claim. I think AE really gives good buyer protection. Also, I had a great experience buying a laptop screen on AE. I could not find the exact screen on ebay or amazon, had to return two because they did not fit. By contrast , the AE seller knew what he was doing: I sent him exact specs and pictures and received a perfect match within 10 days, solidly packaged. I was totally pleased. The bad: Some item descriptions are incomplete, unclear, hard to figure out the specifics of an item. Worse: Some sellers advertise items at a low price they never actually have and they know it. I bought a zizzo liberte bicycle for around $300, the description said it would be delivered from the US with 10 days. After 10 days of no shipping, AE cancelled my order automatically and immediately refunded my money. The seller never had the item to begin with, yet continues to advertise it. Because AE cancelled the sale, there was no option to leave a negative rating for the seller, so other buyers continue to be promised something the seller has no intent of shipping. Luckily, AE now has pretty tight consumer protections in place and luckily I was not out any money. AE needs to kick these sellers off their platform and include an option to leave feedback as a warning to potential buyers. See their ad DUTRIEUX Sports And Outdoor Specialty Store.”

Helpful Report

Posted 6 months ago

“If your goods don't arrive you'll have to spend hours over weeks trying to get refunded. not worth buying from them.”

Helpful Report

Posted 6 months ago

“If you plan to use AliExpress, be aware that their customer service is nonexistent, and your buyer rights won't be protected. There is no phone number or email address, only a chatbot that often gives incorrect responses. Here's my order # 8186918824767428 example: The seller sent an item that didn't match the description. AliExpress decided it should be returned at the seller's expense for a full refund. I was instructed to return the item only if the seller agreed to cover the shipping costs, but the seller refused. He even suggested illegal actions to deceive me, like using PayPal or altering the claim details. I contacted the AliExpress chat multiple times, provided all the necessary documents, but it was clear no one read them. The responses were standard phrases unrelated to my issue. Eventually, the complaint period expired, and my claim was denied because I didn't return the item. AliExpress's scheme is simple: return the item at the seller's expense only if he agrees to pay. If not, you're stuck. The chatbot repeatedly told me to pack and ship the item with a tracking number, ignoring the seller's refusal to pay. The worst part is that no one addressed the problem. My case was closed, and the bot kept repeating the same instructions. Let my experience serve as a warning. You won't be protected from dishonest sellers. The customer service is just a bot programmed to frustrate you for months, making you feel foolish as they twist obvious facts. Trying to contact a supervisor was a waste of time. Think carefully to avoid losing your money.”

Aliexpress 1 star review on 4th July 2024

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Posted 6 months ago

“I purchased 3 big pieces of furniture from 3 different sellers within a week of each other. Was told that delivery was fast, shipped from the USA. Waited 1 month and nothing. All sellers giving me the run around and wouldn’t explain or give a valid tracking number. I got the refund from all 3 orders but it was a huge headache to get those refunds because the sellers were trying to keep it and I had to go through hoops to prove that my orders were not delivered. Learned my lesson. Will never buy anything from here again and am deleting the app.”

Helpful Report

Posted 6 months ago

“1st order ever for 285.00....took 3 weeks to supposedly get delivered..they responded it was delivered...never appeared on my doorstep(I don't have a problem with packages disappearing)...also, coincidently, my spam ware went crazy after I bought this item from them...all efforts to get communication to have the item refunded to me must have traveled to another dimension as they never respond. If you like to waste your money and have your machine get bogged down with spyware then aliexpress is the way to go....”

Helpful Report

Posted 6 months ago

Aliexpress is rated 1.4 based on 3,097 reviews