Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,993 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress has terrible delivery record. You will receive items half of the order. Aliexpress has terrible customer service. There is no way to contact them for problems. No email, no chat, no phone number. Aliexpress refund process is non-existing, specially when items are not received.”

Helpful Report

Posted 5 months ago

“I would NEVER Recommend Ali express. I got scammed almost $400 worth of stuff that i cannot get back after everything that i have done to work with Ali express on this. I bought a coat on Ali express worth $254.00 from seller OFTBUY online store on Feb4, 2024 and when i received the item after one month, it has a different color and the strings around the waist not even the same color as the picture (white not black) . Then i had to fight with seller to return it until they said ok i can return. Seller said they won’t give me return label and that i have to pay for shipping cost. Then Ali express said they will credit the shipping cost once the item is successfully delivered. So Ali Express aided me with how to proceed with return with a dispute ticket open. Told me to choose the cheapest delivery by my local post office in Canada and did not tell me when the item should be in delivered by. I found odd that the seller’s provided address is no longer showing on the dispute after i said i sent the item back with tracking number. So I spent $134 to ship it in early March and the lady at the post office said it’ll take months ( i told ali express this) . While in transit, Ali express suddenly tells me 5 days ago that the item needs to be delivered within 7 days or else the dispute will close and the money will be released to the seller. I provided proof of where exactly the item was 5 days ago and the chat from Canada Post saying it left the country 2 days prior ( as Ali express requested some proof of transit because the tracking number is not enough). So yesterday they closed my dispute saying I get no refund. Talked to Ali express yeaterday about reopening it and today (May 31,2024) it’s still not opened. Today I feel like They’ve tricked me to find ways to keep my money and made me spend more. It’s like they’re just playing with me, making it look like they’re taking my situation seriously over the online chat. And now i can’t even leave a bad review on the item i sent back because since the dispute closed, the Review button is gone and. Doesn’t even show that i’ve purchased the item under My Orders but the dispute I can still see. My bank can’t do anything because it’s past 30 days from purchase date. I have proofs of chats, order id, dispute number, appeal number if anyone is interested to see how this place scammed me. No item, no refund , no shipping cost rebate.”

Aliexpress 1 star review on 31st May 2024

Helpful Report

Posted 5 months ago

“Received a t-shirt with a faulty print. Aliexpress promised to solve the issue but actually did nothing. They advertise that returns are free of charge, but in reality the buyer has to return the goods on own expence.”

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Posted 5 months ago

“Ordered a product in March and it’s June never received the product and was told it was delivered to Fl. I live in VA. Filed a dispute and was told I’d receive an email in 24 hours. Whatever you do DO NOT ORDER SHOES FROM LALA LAND SHOES ON ALIEXPRESS ITS A SCAM.”

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Posted 5 months ago

“Very dodge business. Never trust them.”

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Posted 5 months ago

“DISHONEST THIEFS PURCHASED A PRINTER $300 didn’t work, provided 8 videos of proof via 13 emails and still no refund . Contacted customer care 6 times who promised to sort this out and still no response and still no response to my 27 emails. SUPPLIER - WainNian Hero Professional Printers - sell you handheld printers that do not work. Pretend to troubleshoot until the refund time is up. LYING THIEVES.”

Helpful Report

Posted 5 months ago

“𝐘𝐨𝐮 𝐜𝐚𝐧 𝐚𝐥𝐬𝐨 𝐜𝐚𝐥𝐥 cash app support 𝐚𝐭(+𝟏 𝟑𝟐𝟏–𝟐𝟓𝟐–𝟕𝟔𝟑𝟑 ) 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 (𝟏) 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐭𝐡𝐞 𝐨𝐧𝐥𝐲 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐜𝐚𝐧 𝐜𝐚𝐥𝐥 𝐟𝐨𝐫 𝐂𝐚𝐬𝐡 𝐀𝐩𝐩 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. For solve any issue visit at https://cash.app/.”

Aliexpress 5 star review on 29th May 2024

Helpful Report

Posted 5 months ago

“AliExpress is a scam company. People don't get packages and they don't get refunds that they gave in advance. It is enough for them only to report that the parcel has arrived at the specified post office, but not at the one who ordered the goods. This is already the second time that AliExpress ignores the customer. DON'T TRUST THEM ANYMORE AND DON'T GIVE THEM MONEY IN ADVANCE BECAUSE YOU WILL NEVER SEE IT AGAIN!!! SCAM!!!”

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Posted 5 months ago

“I bought a cabinet and they never send it, but they dud charge me for it, and up to now, they haven't refunded my money I also bought some pairs of shoes, and one pair fitted me big, so I asked tor a refund, they asked me to send a picture and I did, so they sebr me a message telling me that the picture was invalid that they could only give me half of what I had paid. DON'T EVER SHOP AT ALIEXPRESS, THEY WILL STILL YOUR MONEY. I AM VERY DISAPOINTED.”

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Posted 5 months ago

“AliExpress has become Awful. I ordered regularly for a couple of years. It was great. A couple of years later.. ordered for Father's Day. What arrived looks nothing like listing. Tried contacting seller, sent to contacting AliExpress agent. 1st agent said they would take care of everything. They didn't. Sent SS to 2nd agent to prove it happened. They went in circles repeatedly, doing nothing, ending with contact seller. Tried that again for seller to say contact agent... They are total scammers now.”

Aliexpress 1 star review on 27th May 2024

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Posted 5 months ago

“Scam company and merchant. And forget opening a case with PayPal They twice denied my case even though I sent them proof. I have blocked aliexpress scammers and won't do business with PayPal again. Had to get my money back from my bank.”

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Posted 5 months ago

“Ordered a generator ($485) as the price saved me over a $150 from Amazon. I was originally given a UPS tracking number that was fake. I ordered on the 15th of the month. After contacting the shippper multiple times about the item not showing up in UPS tracking, I was told to be patient and it may take a few days. On the 24th of the month I received an email stating that my generator had arrived on the 17th and was given another tracking number. This tracking showed a five pound package had been delivered. The generator should have weighed over 50 pounds. We have package acceptance at the condo I live at, they accept and log all packages that arrive and then call me to come get them. The item never arrived. I have tried to get a refund but all contact is AI generated and keep getting runaround. Contacted my credit card company and they have reversed charges. Buyer beware with this app. There are other apps out there that I have used and with great success. I will not be using this one any longer.”

Helpful Report

Posted 5 months ago

“Never got the product. Inquired to customer service. Received automated emails. First a promise for a different company, then a refund promise. Neither is here. Appears to be a total scam. I would never send free money to this company again.”

Helpful Report

Posted 5 months ago

“Hey guys, gotta get something off my chest about AliExpress's return policy - it's beyond disappointing. Seriously, compared to other online shops, it's like they're operating in the Dark Ages. Trying to return something feels like trying to solve a Rubik's cube blindfolded. And their customer service? Don't even get me started. They'll hit you with the classic "we understand your concern" line, but then? Nada. Zip. It's like talking to a brick wall. And when they finally do suggest something, it's always "contact the seller directly." Like, seriously? That's your solution? Honestly, if you're thinking of buying from AliExpress, just be prepared for a world of frustration when it comes to returns. It's enough to make you want to pull your hair out.”

Helpful Report

Posted 5 months ago

“Bought a sewing pony 24th March 2024, which got returned in China to supplier at point of customs due to over subscription. Tried so many times, no refund. Do not recommend them.”

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Posted 5 months ago

“Never received items tried to call customer service and you can't get through keeps you on hold and wait time is up or down never in order tried writing and nothing delivery company says my information is wrong but it's not everything is right so I believe this is just a scam everyone spends a few dollars and you can't get it back just think thousands of people losing a few dollars they become millionaires don't buy from them free advice 🤬”

Helpful Report

Posted 5 months ago

“can't believe it, don't help the buyer, the product is not good, it says free returns, but when the goods are damaged there is no return certificate, no reply, no help, just a scam, I will never come again. With aliexpress, don't believe it I only buy products on TEMU which is very good, easy and safe The product not good very smell can not use”

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Posted 5 months ago

“inlogproblems all the F...time”

Helpful Report

Posted 6 months ago

“They show you a cheap price of something then you select it, The price goes up without a reason between the first page and the checkout. then they send you something that doesnt match the description. They say you can send it back and re-order the same thing but now for 3 times of the price...”

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Posted 6 months ago

“I would give a zero rating if I could. Sent tracking info but shipping got hung up in process and was returned. Fishy! suspect scam from FIIO Official Store seller. Have filed claim for tefund with Ali, will do same with PayPal. Not worth the headache. Do not buy from them!”

Helpful Report

Posted 6 months ago

Aliexpress is rated 1.4 based on 2,993 reviews