Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money”

Helpful Report

Posted 5 years ago

“I ordered a washing machine to be delivered on the 23rd January (Yesterday). I selected all day delivery (7am-6pm). Recieved a text message on the 22nd and the morning of the 23rd to say that it would be with me between 2pm-4pm. It had gone by 4 and no delivery and no calls to say why. As the all day went to 6pm I politely waited, giving leniency for delays. Passed 6 and still no word. I went onto their live chat to them be told that there had been a problem with the lorry and they could give me NO information, not even whether that day or the next, as to when my order will be delivered. I was told that I would recieve a call to give me a new time/date for delivery. Reaches 19:30, after having cancelled a reservation i went out to go to the local shop and I come across the argos delivery man just as I was reaching the pavement. There was no communication from Argos about any of this except for when I asked them! So much for being told when it would be delivered!”

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Posted 5 years ago

“Argos in Sainsbury's store for Clicks and Collect - worked well.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ANYTHING FROM ARGOS We placed an order yesterday and paid extra to receive it on the same day! We waited all day at home and didn’t receive anything then had to phone Argos today to see where my item is and they said we delivered it to you and we’ve got your signature. I explained over and over to them that I haven’t received the item and asked them to pick the item up from where ever they left it and they said we delivered to yourself and we take our drivers word over yours. I managed to chase the item out myself and found it way further than my house in a completely different address. I asked for the person who received my item to write a note to prove they received my item not me. Where argos was so sure that they sent it to the right address and they were very unhelpful and gave me such a poor service! I felt rubbish and never would buy from them ever again!! Their customer service is very rude”

Helpful Report

Posted 5 years ago

“Great service and friendly staff”

Helpful Report

Posted 5 years ago

“I am writing to you to raise an issue about: Argos Stores The issue that I have experienced was: We purchased the robot hoover on the 12 of jan it is not working correctly and my husband returned it to Argos in morecambe. He spoke to Vicky Good who was rude and suggested that after trying it in the back for 2 mins that there was nothing wrong with it. Obviously she is not an engineer and we are the ones that have attempted to use it. We wish to return it. It occurred on: 19/01/2019 We want a refund and an apology from Vicky Good who accused my husband of lying.”

Helpful Report

Posted 6 years ago

“Not generally a great fan of Argos - had some poor experiences previously, but have to speak in praise of the staff at the Bangor, N Wales branch. There was a pleasant, calm atmosphere there and when I had to return an item they listened to my explanation courteously and sympathetically and without question provided a refund. It makes all the difference to be treated with respect and even smiled at - other branches should take note!”

Helpful Report

Posted 6 years ago

“Went online to purchase a watch for my son for Christmas. I had a gift card typed in the code and went on to pay the remaining balance, then the website crashed. But payment had processed and for some reason charged me twice. I had no confirmation so the booming didn't go through despite them using my card and taking money from my bank twice! So I'm left with a voucher I can't use and I'm money down with no watch. Called them and they said someone will get back to me within 24 hours to refund the money taken from my bank and send me another gift voucher. After a week I called them was on hold for 35 minutes then the lady said someone would call me back that day. Nobody called back. Called again 3 days later to be told the same , she had emailed the refunds team and they would call me back. They did not! Iv been waiting over a month now, no calls, no refund. Absolutely disgusting, bad customer service, and theifs. I won't be shopping at Argos anymore.”

Helpful Report

Posted 6 years ago

“Ordered a wardrobe that was damaged when it arrived. Delivery driver did not stop to check it despite pointing out the damage to the box. I did an online chat and the person offered me a replacement the next day but simply refused to offer me a 2 hour delivery slot so I could be there to take delivery. Despite me pointing out this was solely caused by Argos and I had waited in, and maybe a little extra customer service might not go amiss, as I was not asking them to do anything other than delivery within a certain time frame. I now have another week to wait for my item. Motto of this story, if it seems cheap there's probably a reason for it !!”

Helpful Report

Posted 6 years ago

“Nothing is ever available for delivery in my area or in store in all the argos' within 15 miles of me. I wouldn't mind but I don't exactly live in a remote location, I must have tried to order at least 15 things and 1 has been available for me to buy.”

Helpful Report

Posted 6 years ago

“Item ordered 3 weeks ago argos just say sorry supplier issue all I can get is sorry we don’t know when delivery may be but they are happy enough to take my money”

Helpful Report

Posted 6 years ago

“I had the best customer service at Netherfield Argos branch. The 2 ladies that helped me yesterday were brilliant!! Lots of help going through different products. Quick service with humour! Thank you”

Helpful Report

Posted 6 years ago

“Not even worth the one star I have to give to write this. Bought an iron in october 2017, not cheap at £59.99 but you would surely expect it to last longer than 15 months. Take it back to the shop, no interest, "nothing to do with us, contact the manufacturers". I thought my contract was with the shop who sold me a product which to my mind should last a bit longer than 15 months. Called the manufacturers and they were even less helpful, so whatever you do DO NOT BUY A BREVILLE DIAMOND 3100w STEAM IRON FROM ARGOS. Always check other stores, even if the initial cost is a little more, if something goes wrong you will probably get more sense and sympathy.”

Helpful Report

Posted 6 years ago

“Disgusting service from argos online. I ordered a fridgefreezer for my 89 year old grandma. The first delivery they said they couldn't get the van up the street even though when I ordered from Currys a few weeks later they parked there van at the bottom of the street and wheeled the fridgefreezer up. So I don't know why argos delivery men couldn't of done that?! The second time I waited 3 hours for delivery to be told they couldn't deliver and it would be the next day instead. The third delivery was the worst Even though they are meant to ring a nour before delivery, they rang 40 minutes before saying they would be there at 9.30am I told them it was my grandmas house and that I was on my way round, I got there at 9.20am to see Argos driving off up the street. I went into my grandmas who is 89 years old and gets very confused she said she had Told them she didn't know about a fridgefreezer so they had gone! I rang them straight away and they wouldn't come back even though they where round the corner. They then put the phone down on me I rang again and they just kept putting the phone down. I rang argos Direct and they kept putting me on hold then cutting me off this happened about 10 times. They left my grandma without a fridgefreezer 2 days before Christmas! Ive never had such disgusting treatment from a big company before. I cancelled my order and will never be ordering from Argos again.”

Helpful Report

Posted 6 years ago

“I've just had a fridge freezer delivered and the two guys couldn't have been more helpful. Just wanted to say thank you for excellent service unfortunately it's often a rarity nowadays.”

Helpful Report

Posted 6 years ago

“I returned a jumper which I used my 9.99 voucher when I spent over £100. Said to the lady when I returned it that I paid by my voucher, so she said I would receive a refund within 5 days. Heard nothing and done a live chat. Apparently you don't get a REFUND on the voucher. Well if that was the case why did the staff member tell me I did and I wouldn't have returned it to argos and gave it away to a homeless person or charity. Need to train your staff ARGOS on the vouchers as they are a big part of your promotion. I only bought the tablet from you to get the voucher. Lady who returned my item wasnt very pleasant either. It would have been zero stars if I could and won't be shopping in there again.”

Helpful Report

Posted 6 years ago

“Worst company ever. I never been treated so poorly, rude and worst staff I ever met in my life. I bought an item which was faulty, I wanted a refund. They didn't want to refund me the money or exchange it, saying that was my problem. I been through hell in order to get a refund. Don't buy anything from Argos.”

Helpful Report

Posted 6 years ago

“YET AGAIN I find that my local store does not have the item I wish to buy (816/2816) despite it being highlighted in your literature. None of the surrounding stores have it either. Why advertise items when you do not have them in stock?”

Helpful Report

Posted 6 years ago

“Item ordered online to the one of Argos stores. I was waiting long time and after that PayPal sent info that Argos refund my payment. I visited the relevant store a few times, even the last day when the delivery was planned. Always was informed that there is nothing for me and I need to wait for email with delivery confirmation. I did not received any email from Argos. They just cancelled my order as they said the collection window for it has been closed. Item never arrived to the store. I contacted Argos via live chat. They said that I should go to this store and ask them what happened and I can make order again. If similar situation will occure again I can contact the again. No more shopping at Argos. Waste of time.”

Helpful Report

Posted 6 years ago

“placed order on the 06/01/2019 received confirmation receipt telling me item will be delivered on the 07/01/2019 between 7am and 6pm. Great booked day off work told my daughter when she comes up next weekend she will have her new bed. (wrong thing to do will not fall for that one again} sat in waiting then about 1pm contacted live chat as i needed to pop out to confirm that driver will phone me an hour before delivery only to find out there is no order. So after getting passed from one to another was told to contact this number 0345 640 2020 got through to be told what i already knew asked to speak to a manager to find out what went wrong, was supposedly being put through when i was hung up on. Great so phoned again { plenty of time on my hands as i took the day off} finally got through to manager where i did get my answers. Money had not been taken so its stuck in the middle of nowhere for the next 7 days at least, i will not be getting my item unless i reorder {which i am going to have to do as i promised my little girl} even though i had received my receipt confirming delivery. So i am going to have to take another day off this is turning into a very expensive bed. Beware when you order online your receipt confirming delivery etc is only a generic email [so i was told] the only way to be sure your order is coming is to phone.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 3,988 reviews