“Don't buy ,customer service waste of time call centre get passed from one to another . Ordered sofa came damaged with a hole in ti and dirty still waiting for a return and refund after month”
“We made our first online order last week and chose the option to collect in store since we both work full time. Our collection slot was 6-8 p.m. At 3.15 p.m. that day I received a call from an Asda delivery man asking if anyone was at home to take delivery. When I told him that I had, in fact, chosen the collect in store option he sounded somewhat bemused and just said "Oh, OK". He assured me that my order would be in my chosen store at the correct time. That evening, we arrived at the store at 7 p.m. to collect our order. 3 bags were brought out. One containing an item of frozen food which had not been kept in a freezer and had consequently defrosted and a tub of butter which, again, had not been kept in a fridge and was starting to melt. I had ordered 8 tubes of hair conditoner which were on offer for 2 for £6. The delivery note stated that only 3 had been delivered. The bags contained only 2 items. We had been wrongly charged.
The store manager and assistant did apologise (although to be fair this wasn't totally their fault). The store manager called customer services for us and, after waiting around 15 minutes for someone to pick up the phone, we were told that someone would be in touch. The store refunded me the money for the frozen and chilled items which were now unusable.
On returning home, we called Customer Services ourselves and after waiting on the line for 20 minutes for someone to answer our call, the matter was sorted out and a refund promised (which would take 5 working days). At no stage did anyone on the phone offer any sort of apology for our inconvenience or any sort of compensation.
Needless to say, we will be sticking with Ocado from now on!”
“Shame on you Asda! Shocking customer service.
Still waiting for a refund from 03\07. We had ordered through the click and collect service as we did not have the time to go in and shop. Turns out, it would have been quicker and less stressful to quickly run in and do it ourselves. We parked at the designated pickup spot and waited and waited and waited(25 min). I wife decided to walk in and find out why we were not being attended to(that took another 10 min). Once my wife returned, we waited another 10 minutes, not an employee in site with our shopping. Then I decided to run in and find out what was taking so long. I got told that they were just busy bringing it over. I decided to cancel the order for a refund, as this was shocking service. Bearing in mind that they claim its easy! This is the what they claim: " The easy way to shop
With Click & Collect at Asda, simply order online and then pick up your shopping at a time that suits you.
We’ll take as much care choosing the juiciest apples and freshest bread as you would and we’ll have it all packed and ready for you."
Well it doesn't work at ASDA Cribbs Causeway!
We were promised that the refund would be done on the next Monday. Still waiting after 2 calls to customer services. I wonder how much interest ASDA earn out of all the refunds that are waiting to be processed???
I would not recommend ASDA to any one expecting even the bear minimum of customer service.”
“The only reason I used Asda for 2 years (stupidly) was because they were so cheap, and their own branded nappies fitted my daughter so much better than any other leading or supermarket brand.
All together I have had at least 10 problems using this supermarket. Ranging from out of date milk for my toddler being delivered, to shopping arriving with half missing, to on at least 4 occasions my shop not even turning up at all. The max I have had to wait for my missing or non existant order to arrive was 3 DAYS!!!!! I've been pushed from pillar to post on the phone, slammed, told i would be called back and never have been, had managers promise me compensation which I've never ever recieved. I've had drivers breaking down on me, I've even had other peoples items delivered to me! I've threatoned to stop using Asda for so long now that finally today was the last straw. I'm 7 months pregnant and have a 2 year old and after waiting 2 days for the chilled (and most important) section of this weeks shop to arrive, I finally flipped my lid and demanded to my husband we move to Tesco's. I think Asda are THE most unprofessional supermarket I have ever used, the home delivery service is an absolute joke run and staffed by a load of clowns who dont know what the other ends doing half the time. The drivers cant wait to knock off and let the staff the following day deal with their cock ups, and the managers need to go back on management training! They may aswell not bother offering this service as they are clearly awful at it. So bad they we're on Watchdog! Says it all really. Steer clear if you dont want to go grey quickly.”
“The Asda at Fosse Park is great but I'm giving the Oadby branch just 1 star after mistreating my parents that are both in there late 70's. After they had taken a radio to checkout that had a big display price at £20.57 only to end up being told it's in fact £35 and was priced wrong, the manager decided for the sake of losing £14.43 he would take the entire display of and getting real abrupt and narky with my parents. I can say, after years of them shopping there they now will be shopping elsewhere.”
“i am disgusted. i bought sandwich filling from asda earlier today, and as i opened it, i discovered a maggot inside. this is disturbed me, as asda takes pride in there items, but obviously don't proof check properly. i fail to comprehend why it was in there. this has now made me have a negative view, and i will no longer be attending. you should feel disgusted.”
“Was due £10.92 from online delivery as substituted champagne glasses were not wanted. Complaint began on 31st May 2015.
Called on 3 separate occasions to be told I had to take the glasses (which I had never ordered, spending my petrol and my time) back to the store before I could get my refund. The rude CS person told me I should have checked the glasses before the driver left. Considering I was never advised by the driver there were substitutions in my delivery made that arrangement quite impossible unless I had been psychic!!
Finally told complaint would be escalated to Burgh Heath Manager and to await a call. Its now 22 June 2015 ...still waiting .........................”
“The online grocery shopping customer service is disappointing. After more than a week of no delivery of my order and calling every day to speak either to customer service or the store itself, I was offered a 5 quid voucher for my inconvenience.......completely disappointing and changing supermarket immediately!!!”
“asdas motto now days. customer is never right, be as rude as you can to a customer, call them liars, mislead customers by placing wrong price tags , disgusting.”
“The customer service I received was dreadful, I went to the do it yourself checkout and I asked the colleague who had ginger hair and a unhappy look on her face to help me, she said I was better going to a human checkout next time as I am 'too old to operate the modern technology'”
“DO NOT SHOP AT THIS STORE. I ordered two sofa's on 22/03/15. The day they were due to be delivered I received a phone call saying that both sofa's were damaged. My husband telephoned ASDA to express our disappointment, they were very unhelpful. They did say they would phone us back within 24 hours to discuss the matter, they failed to do so. I have complained via the website several times, all I have had in return is two nonsensical voice mails (despite me requesting a written response). I received a second email on 18/05/15 saying my order has been dispatched, when I telephoned to ask when the delivery date is I was told 21/05/15, I informed the assistant that this is impossible as the date has already passed. He checked again and said 21- 29th May, I said again this is incorrect, I should have a delivery date, not a delivery week.He attempted to contact the couriers as he could not figure it out, he was unsuccessful. He has taken my number but informed me that he will not be in contact in at least 24 hours. THIS IS APPALLING CUSTOMER SERVICE!”
“Just had a delivery from ASDA. I've ordered and had deliveries previously where they bring the groceries up one flight of stairs. This time the driver very aggressively told me he's not coming up the stairs and either I come down and get my groceries or he takes it back. Then proceeds to argue and shout at me in front my building and cursed me too! Told me it didn't matter if I had his name which he refused go give me the last name and that I could take down his license plate number that ASDA won't do anything. That says a lot about that company and I will not ever shop from them again!”
“I bought Asda's own 'comfort dry' nappys and they are rubbish! Not comfortable at all they've left marks around my baby's legs. my baby was in his nappy for 4 hrs and the nappy exploded and the bits inside leaked all over him! I'm sure a nappy is meant to last more then 4 hrs specially if your baby sleeps through! Several occasions now my baby's woken up because the nappy soaked through on to clothes after a short period wearing them. Wouldn't reconmend these to anyone! rubbish fit, uncomfortable and far from 'dry'!”
“Queens road asda is disgusting horrible unhelpful ignorant staff stood queing for 10minutes as I needed something from the counter and the women behind the desk was serving someone and didnt think to ask any off the staff what was watching the self service tills to help with the Wye, disgusting”
“Rubbish company that really don't care about its customers. They only care about sales. I left a message for the store manager to call me and it's been 2 weeks and no call. They are a disgrace to Walmart and a disgrace in retail. I can't believe they treat their customers like this.”
“2 weeks ago got food poisoning from cooked chicken partner and I very ill asda do not want to know do not buy the chiken it could kill you and they do not care I am not the sort of person to write reviews but be aware asda do not care for customers”
