Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 461 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year I am dealing with the stupid lights. I replaced all the light bulbs, replaced the master light and fuse and they still don’t work. Why is the wiring on these trees so complicated!!! NEVER AGAIN”

Helpful Report

Posted 2 years ago

“Every year since 2018 there were warranty issues, after 3 years of issues, they sent replacement tree which was not the same tree, I called to discuss this the rep said "you are out of warranty now, sorry we can not help you" $900.0 Christmas tree and I am just supposed to settle , Unreal.”

Helpful Report

Posted 2 years ago

“I know you'll say this is too late and no order or tracking information, but I ordered a tree several years ago. I waited for delivery and waited and waited. I contacted the company and nobody knew anything. They said they would ship another. Several days later a tree arrived. It is not anywhere near quality and I could have bought better looking trees at Walmart or Home Depot for much less. This happened during the COVID peak. I called to ask about the other tree that had been shipped as I wanted to wait and see if it looked any better. The person I spoke with was rude and said...Well, you got one didn't you? and hung up! The only reason I kept the tree is because it was too late to search for another before Christmas. It is an embarrassment when I put it up. I make certain I tell everyone I bought it at Balsam Hill and paid a ridiculous price for such a mess. I ordered a skinny tree and it is that, but quality is totally lacking and customer service is horrible.”

Helpful Report

Posted 2 years ago

“Purchased a Christmas tree for over $1,000. Worked for the first year. The next year lights in the lower section wouldn’t work. They replaced the lower section of the tree. Little did we know that we should have insisted on an entire new tree as a year later the same problem happened with a different section of the tree and they won’t do anything as they say the tree is no longer under warranty. We will not deal them again and will be sure to forewarn others. $1,000 for one year of an operational tree is not acceptable! Would have given a 0 for rating if possible!”

Helpful Report

Posted 2 years ago

“Worst decisions ever to purchase from this company. I thought this would be a great tree for my elderly mother. First year the pre lite tree worked, second year I had to replace more than half of the lights. This year none of the lights work, branches are loose and drooping, and branch tips are loose and falling off. Never purchase from this company, cheap product, not worth the money you pay. Better choice to buy from your local store for better value.”

Helpful Report

Posted 2 years ago

“This is the worst company that I have ever dealt with. I gave it a 1 star because a 0 was not available. They have lied to us, misrepresented their product and are genuinely clueless. Customer service is virtually nonexistent. We did make the mistake of purchasing a tree but didn't like it when we got it so when we contacted them to return it, much to our surprise, there was a $25.oo per box to return it. (The tree we ordered came in 2 boxes). I feel that have cheated/robbed me of $50.00 and that is just shameless. I will NEVER do business with these clowns again. They are just worthless in my opinion. We opted for a very nice and beautiful tree from Lowes for at least a 1/3 of what balsam charges. This was after checking trees out at Home Depot, Lowes and Walmart. You would be smart to do the same and not do business with such a worthless company. .”

Helpful Report

Posted 2 years ago

“This is by far the worst company I have ever dealt with, and the tree, though beautiful initially, after two months of use the whole bottom section wouldn't light even after going through all the troubleshooting. I requested a new bottom section which was supposed to be sent before Christmas of 2021. I never got it and then was told the order was for light strands and they were out of stock and I wouldn't receive them until this year. Now I am told that I won't get them this year either. No explanation as to what the problem is other than continuously saying they are out of stock. How can they be out of stock when they are making the exact tree with those lights. I called several times and they are of zero help. When you spend over $400 for a tree you expect more than a couple uses out of it. Be prepared for a lot of aggravation if you buy from this company and need help. They will lose a lot of potential business due to their poor handling of this problem.”

Helpful Report

Posted 2 years ago

“Do not order unless u get a definite date. Placed order on 11/14. Label created still hasn’t shipped. They keep postponing arrival date. Now set for 11/29. They are blaming fedex. They take your money. Who knows if tree willl arrive before Xmas. Buyer beware”

Helpful Report

Posted 2 years ago

“I've had my little tree about 4 years. I only hang light Patience Brewster ornaments on it. This year after I had it almost trimmed, one of the bottom branches suddenly sagged to nearly broken - it's still attached, but barely. I had to get a chopstick to help prop it up on other branches until after Christmas. I would send it back to them, but I don't want to pay the postage. I love this little tree....I'm pretty unhappy right now.”

Helpful Report

Posted 2 years ago

“I’ve only had this tree 4 years and in the 2nd year one strand of lights didn’t work. Tried replacing fuses etc still didn’t work. Out of warranty and it still had a lot of lights so just kept using it because it was “Not Cheap.” Now this year I’m having trouble with remote and receiver box. I can’t get any lights to come on!!!! We have checked fuses in the reviver box they are not blown. Then sometimes when we mess with it enough if jiggle the tree they will come on! But then won’t turn off again with remote! Remote is working but can’t get the receiver box to light up. I am so frustrated now because all of my decorations/ornaments are on tree. So mad at Balsam Hill fir not having better customer service and taking care of these issues. These trees are So Expensive that you would expect them to last for a very long time.”

Helpful Report

Posted 2 years ago

“Balsam Hill - Tree Stand Replacement - Balsam Hill Warranty is non-existent Purchased tree December 2021 (order # H019927978). Tree stand was broken, but put up tree anyway. Requested replacement tree stand August 2022. Balsam Hill told me tree stand was out of stock; expected to be in stock in September 2022. After numerous emails and phone calls (September -November 2022), I am still being told the tree stands are out of stock with no definitive date of when they will be available and one shipped to me. However, the exact tree I purchased last year is on the Balsam Hill website currently (w/tree stand included), so how can the tree stands be out of stock? Balsam Hill's warranty program is a sham. I wish I searched for reviews before I purchased last year. I would not recommend a Balsam Hill product to anyone.”

Helpful Report

Posted 2 years ago

“I purchased a wreath $249. It came smashed with balls and parts of the wreath in the bottom of the box. I called customer service they said they would process a refund. Well low and behold a week later I received the same wreath also Smashed! I didn't ask for another wreath I was told I would get a refund. Terrible customer service. This once great company has gone down hill!”

Helpful Report

Posted 2 years ago

“Omg so angry. Had this tree 1 season now this year a section of the lights do not work. Customer service said for ME to replace the strand of lights!!! What?? This is total bull! CUSTOMER SERVICE SUCKS. I SAVED UP FOR THIS TREE 😡 DO NOT BUY A BALSAM HILL!!!”

Helpful Report

Posted 2 years ago

“Definitely a waste of money. Not easy to put up like they claim. It took several hours for me to even get the branches to look right. Used our tree for two years, then ended up taking it to the dump. Would never recommend to anyone who wants a tree.”

Helpful Report

Posted 2 years ago

“two seasons and the lights go out? of course they hide behind the warranty being out of date. After two Christmas seasons? Then they will send replacement light for me to tear the tree apart and fix ? Never again and i’ll tell everyone I know the story and advise them to buy another brand. I will go out of my way to tell everyone in the area the same Don’t buy Balsam Hill products..”

Helpful Report

Posted 2 years ago

“Balsam Hill...Never Again!!! Customer service is awful...Lights went out in three sections. We replaced the fuses and that didnt work. All they told me was that they go bad after a while. Had We known that the lights would not last long then we wold have purchased a tree without lights. Balsam Hill DOES NOT care. They just want you to buy another one. Lights should last more than ONE season.”

Helpful Report

Posted 2 years ago

“Terrible experience...do not buy from this company. I ordered a tree in an after christmas sale. The next year I went to put the tree up and over half of the lights did not work. When contacting customer support they told me there way nothing they could do for me. I spent so much money on this tree! Never again. Terrible Terrible experience.”

Helpful Report

Posted 2 years ago

“I have been waiting since January 2021 for a replacement for my remote, transformer, and receiver. Three times this week, Balsam Hill sent me a set of lights because of all the trouble I'm having getting the replacement parts. Three times this week, Balsam Hill, sent the lights to the wrong address. The first two times I called Balsam Hill, and their agents, including a supervisor, assured me the package would be sent to the correct address. Bottom line is, Balsam Hill sent the third package to the same INCORECT address as the first two.”

Helpful Report

Posted 2 years ago

“My husband bought our tree on sale after Christmas. So when we put it up the next Christmas some of the lights in one section went out like it had a shortage in the lights. By Jan the whole section went out. We checked all the lights and fuses. We called them and the customer service Dept was no help! This will be our 3rd Christmas coming up using this tree and I called the company to see if I could buy extra lights to match the ones not working. The customer rep said sure they are on sale… went on line and there are no lights that will match our colored lights all that was offered were white lights. We paid way too much money for this tree for the lights not to work within 3 years . This company should be ashamed of themselves robbing consumers of their hard earned money by selling defective products!!!!!! I would love to give them zero stars….. Walmart gives you better service than Balsam Hill!!! TAKE YOUR MONEY ELSEWEAR!”

Helpful Report

Posted 2 years ago

“Anyone planning to buy the Christmas tree from Balsam Hills, please be awre, that post sale/spare parts care is very poor from the BH. They are unable to provide any spare parts for trees purchased pre 2020. I requested a transformer for the lights that stopped working and after nine months wait, was told that the company does not stock any spare parts for the trees older than two years ago. This is very poor considering the cost of the product.”

Helpful Report

Posted 2 years ago

Balsam Hill is rated 1.3 based on 461 reviews