Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 450 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

Questions

Metrics

1.3

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Balsam Hill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent a fortune. Tree arrived very skimpy looking anorexic. Looked like a department store reject. I called Balsam, they had a “too bad” attitude. Not helpful at all. Don’t spend your hard earned money on this company. They do not stand by their product.”

Helpful Report

Posted 4 years ago

“Stay away from them. Lights don’t last and you can’t get replacement bulbs. Purchased a tree Nov 2015. Worked great for first three years. Lights started going bad year 4 after warranty. Dec 2020 called for replacement bulbs and was told they no longer had them. Very upsetting and inexcusable.”

Helpful Report

Posted 4 years ago

“I purchased a 7’ tall Balsam Fir Tree for my 83 year old mother. After putting it together she and a helper easily fluffed that beauty into a full, spectacularly lit tree. Mom’s a little picky and if she doesn’t like it she wants it out of her house. She absolutely loves it and is very excited for everyone to see it virtually and from the front bay window. She and dad will spend a lot of time this Holiday without all the family present but the beauty of this tree will give them that special holiday feeling we all need this year! Thank you Balsam Hill!”

Helpful Report

Posted 4 years ago

“Purchased a 6’ Fraser fur tree - used it 1 season - the colored lights only half work, white lights work. Customer Service was no help - offered to sell me some extra bulbs at $5.00 a box. Paid over $700.00 for 1 Christmas- pretty expensive. Lifetime of memories - all BS, although I’ll remember it. Product sucks!”

Helpful Report

Posted 4 years ago

“It turned out the product that we ordered -- a Christmas gift -- was out of stock. There was NO notification -- prior *or* after the order -- that it was unavailable. After waiting a little over 2 weeks, we finally called. After waiting on hold for 50 minutes, the representative responded that the item was not available, and they did not know when, or if, it would be available again. That is terrible customer service. I do not blame the rep, but in these modern online shopping days, it is inexcusable that they would not communicate the lack of availability -- not to mention the 50 minute wait. We cancelled the order and will not be returning.”

Helpful Report

Posted 4 years ago

“Shipped wrong product. Called, they apologized and stated they would expedite correct product to arrive in three days. I never received a conformation or product. I tried again. Balsam Hill had no record of call and asked for pictures of the bar code on what I received. It is now three weeks after order. Never received product and now fighting for credit. They are horrendous. There are many better with service and product quality is average”

Helpful Report

Posted 4 years ago

“Bought a decorative planter with greens. First the planter stand is made of the cheapest plastic. Second the plastic pine branches bleached out to a bright green, absolutely hideous. People ask where did you buy this I say Balsum Hill and they don't stand by their products. Also not worth the money.”

Helpful Report

Posted 4 years ago

“I placed an order on 19th November and had a tracking number given on 22nd November. It is now 4th December and now they are telling me they are out of stock and if I ordered another tree I wouldn’t get one by Christmas. Absolutely shocking customer service as I kept ringing because the tracking hadn’t moved from ready to ship and they fobbed me off with It takes up to 10 working days. Never have I experienced such poor customer service and now I am waiting on a refund which will probably take 10 working days. I’m so disappointed and gutted. Thank you balsam hill for ruining my 2020 Christmas”

Helpful Report

Posted 4 years ago

“Ordered and paid in full, for a somewhat expensive tree skirt on 11/18/20. Received a tracking # 2 days later on 11/20/20. As of 11/3/20, the tracking # shows the product is “awaiting USPS”. So I tried calling balsam Hill customer service this morning, and waited on hold for 53 minutes before reaching a live person to speak with. I also tried the live chat feature on their company website, only to discover that there were 36 people waiting in the queue ahead of me. Once I reached that person, I was informed someone will respond with a status within 48 hours. The customer service rep said she had no idea what the status was for my order. Based on what I have read on BBB complaints, this poor level of customer service seems to be inherent within this company and they have done nothing to address the systemic complaints since at least 2007. I will never place another order with this company ever again.”

Helpful Report

Posted 4 years ago

“I absolutely hate this tree! We purchased a 9' Colorado Spruce Easy Plug which I'm sure everyone knows is not cheap. It has not done anything but created anxiety since we purchased it 3 years ago. The first year, we had a bad receiver, so they sent a replacement. Secondly we had sections each year that would not even light so they would send a replacement section. In each of the 3 years that we have put up this tree, we've had nothing but problems. This year, one half of the bottom section will not even light. We have worked hours and hours replacing main bulbs, fuses, and checking individual lights to no avail. Customer Service said there's nothing they can do since it's now "out of warranty." The rep suggested buying more lights from them or a big box store to buy more lights and simply plug in to the other plug and the remote will still work. Problem is if you unplug the line, it takes out ALL the lights on the bottom section, so we had to plug in an extension cord into the tree plug to be able to plug up replacement lights AND the original plug so we wouldn't lose ALL the lights. In addition, the bottom row of the top section doesn't work either. Again, we replaced the main (grey) bulb and the fuse to no avail. Don't waste your money. Also, I was going to upload a photo which the review site offers, but it doesn't have a upload icon. Go figure.”

Helpful Report

Posted 4 years ago

“Buyer beware (especially when purchasing tree after Christmas!) Initially purchased a 6 ' Spruce on sale 12/26/19. Tree looked fine on receipt. Tree was defective (branches unhinged ...as I would become in dealing with the Company!) upon being assembled 11/15/20. Had calls with 5 different Reps between 11/15 and 11/22 nearly 3 hours trying to get a replacement/refund etc. Outsourced call center or home based with poorly trained reps. giving mis/contradictory information. One call sounded like the rep was drunk or I had gotten him out of bed. Various human/system errors etc. Service was the worst I ever experienced. Jesus' who I spoke to on 11/22 seemed to be the most experienced and informed. I was to receive two refunds (2nd return received in their warehouse on 11/23 per tracking and I am still waiting for this refund confirmation) If I recommended product, it would be with caveats. Given the obvious cyclical nature of the business (and please do not use COVID as an excuse) the service issues were in excusable.”

Helpful Report

Posted 4 years ago

“I ordered a 42" LED Balsam Fir Tabletop on Monday night and purchased 3 day shipping with expectations that the tree would arrive by the weekend (for family photos for our holiday cards). I did not receive a tracking number and reached out to BH's customer service, only to find out that they had no idea when the tree was going to ship. After spending a few more minutes discussing, BH offered to file the case for a refund of the shipping fee (needs to be reviewed and approved). They did not offer any overnight shipping options or any assurance that they would address the issue to make sure the tree arrives on time. I am VERY disappointed by BH's customer service and false advertising of shipping expectations. I'm going to be leaving reviews where I can to help other consumers not fall into the same trap. Do not purchase a tree from this company if you need it by a certain time frame (shame on me for waiting too long) and definitely do not pay for the expedited shipping because you will not receive your tree on time and will go through the same headach.”

Helpful Report

Posted 4 years ago

“Second year for this tree. Major light problems, lower sections are so loose had to use wire to hold them up just to get the tree to look half way decent. Still has huge gap’s between branches. I followed the instructions and it still Looks like a Charlie Brown tree. Spent probably 4-5 hrs on it. Waste of money Home Depot has better trees for a lot less money Ready to throw it in the garbage.”

Helpful Report

Posted 4 years ago

“My tree came defective. Contacted customer service who was unable to help. I requested someone who knows about the tree construction to contact me. We corresponded via email but since I’m not a mechanic, all the videos they sent were useless. I just wanted to speak with a live person and they could not provide this. For the cost of the tree I was expecting to be wowed and not see a Charlie Brown Christmas tree. In addition, I’ve been trying to cancel the tree collar I ordered which after 2 weeks have not received. Been on numerous phone calls and emails to no avail. What a horrid company to deal with. I can’t believe you are still in business!”

Helpful Report

Posted 4 years ago

“Balsam hills products are wonderful. The customer service on the other hand is dreadful. They shipped me the wrong stand for my Christmas tree and refused to take it back and replace it with the correct one as I contacted them too close to Christmas. Will never buy from them again. Too many good alternatives now. So sad to treat customers so poorly.”

Helpful Report

Posted 4 years ago

“These trees are cheap Chinese plastic so bad Walmart trees are much better I spent 1700 boy did they screw me KEEP away junk and I mean junk”

Helpful Report

Posted 4 years ago

“Worst customer service experience of my life. Because of their extremely misleading website (you have to click behind tabs to see that only some trees have features that are advertised on the main page) I received a tree that did not have the "Easy Plug" feature. They sent me an email letting me know I could return that tree and they would send me another promising me that the "Easy Plug" would be included. They repeated over and over again that this tree i ordered "Always has an easy plug". I called them two times and responded in email that I was concerned they would send the wrong tree. The reassured me that it would have the "easy Plug" ....tree came, NO easy plug. they then told me I could pay an extra $300 to get the easy plug and they would give me....15% yes FIFTEEN percent off for my trouble. HOURS were spent on the phone with them HOURS and HOURS.... Then they sent me two shipping labels to return the two mistake trees.... telling me in emails I could call fed ex and they would schedule a pickup. Well I called fed ex, and they don't do pickups for this type of label. So now because Balsamhill messed up I get to ask a neighbor to use his truck so I can haul two huge tree to fedex to return. Sooooooooooooo....yeah beware.”

Helpful Report

Posted 4 years ago

“I ordered a tree and they said it shipped on 23 November. When I followed up they kept blaming the delivery partner. After asking customer service three times to look into the matter they kept just sending a standard reply. Nobody did anything. Now (1 December) they have told me they looked into it and the tree is ready to ship ...the same tree that shipped on the 23rd. It might get to me 8 to 10 business days after it ships. Whoever that occurs. Christmas is nearly here, I have spent many hundreds of pounds for what is supposed to be a premium product, and have no tree, no refund, and a company that simply can’t be bothered to help. Don’t order from them. You are just a number and they don’t care about your business at all.”

Helpful Report

Posted 4 years ago

“I ordered a very expensive 10' tree from Balsam Hill. In each of the three years we put up the tree it leaned a little more every year. When I used the tree in 2019, I secured it to the staircase railing because the tree had developed a 10 degree tilt. I contacted BH and was told they would ship a warranty-replacement tree closer to the 2020 holiday. End of October 2020, I confirmed my address with BH at their request. I heard nothing back from them. Around Thanksgiving 2020 I contacted BH regarding the warranty-replacement tree. I was on hold for well over an hour, both on "customer service" and on chat. The tree has traveled more than Santa's sleigh. It was shipped to my west coast city, then for reasons no one can explain all or some of it was shipped back to the east coast, then shipped back a couple of hours from my home where it has sat for a week. BH advised me the tree would need to be picked up, which I have no ability to do - the boxes are massive. If I can not pick up the tree it will be returned to BH after 5 days. Warranty replacement should not be this difficult, or this frustrating. It's December 2020. I have no Christmas tree. I have no idea if or when I will be receiving the warranty replacement. Avoid this company at all costs. The trees are nice. The warranty is useless. The customer service is non-existent.”

Helpful Report

Posted 4 years ago

“Would not recommend this company Ordered the tree nothing arrived. Sent email to track order and they sent an email back to say they were out of stick and in return sent me a 10% voucher to buy another one but much more expensive. con artist at their best.”

Helpful Report

Posted 4 years ago

Balsam Hill is rated 1.3 based on 450 reviews