Bradford Exchange Reviews

Name: Bradford Exchange
Rating: 1.26

1.3 Rating 132 Reviews

5 %

of reviewers recommend Bradford Exchange

Company Reviews

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Metrics

1.3

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Joyce

Bradford Exchange 4 star review on 6th June 2022

Anonymous

Bradford Exchange 1 star review on 13th December 2021

Anonymous

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would suggest that people stay away from any contact with the Bradford Exchange online. Once they have you email address you will be bombarded with their email ads and they will not stop. I have "unsubscribed" numerous times to no avail. I have twice written directly to the company asking that me address be removed and have received no response. This is not the only area in which they are operating in violation of Federal regulations as their delivery procedures also fall under that category. Beware!”

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Posted 5 years ago

“I have been purchasing items fro Bradford Exchange for years and up until fairly recently found them excellent,that was until my husband ordered a pair of wolf boots for me when them came they were awful ,so I contacted them ( after waiting 30 mins to get through) to ask for a returns label waited nothing phoned again after waiting in a queue for 25 mins .Asked again to be told it had been dispatched on the 26th of November and it takes 7- 10 days well if my maths is correct and today is the 17th of December that is Not ten days ,What has happened to this company,I used to love there stuff I’ve had a lot from them over the years,also customer service was good in the past,but now it has gone to hell”

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Posted 6 years ago

“I WOULD LIKE TO SAY I'M SORRY ABOUT THE CHRISTMAS TREE WE ORDERED. DID'NT TAKE IT ALL OUT OF THE BOX,SO DIDN'T SEE THE TRAIN OR YHE VILLAGES. TOOK IT OUT THIS MORNING AND REALIZED IT WAS THE RIGHT ONE. NAME: MAVIS MAURICE FROM DANUBE, MN. 56230. THANKS FOR THE INCONVENIECE.”

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Posted 6 years ago

“Don’t even go there! The customer service is appalling. I ordered a ring and wasn’t told it’s out of stock. I noticed the payment hadn’t been taken so tried to contact them. Unless you’re placing a new order it’s impossible to speak to someone. I just got put through to hold and listen to music (once for 43mins) Or leave a number which they don’t get back to. I’ve emailed the company director and no reply. The company is a nightmare. Read the reviews! Don’t even try to buy from them.”

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Posted 6 years ago

“I ordered "THE HEART OF CHRISTMAS" WITH THE TRAIN CIRCLING THE TREE WITH A HOLIDAY VILLAGE WHICH LIGHTS FROM WITHIN AND PLAYS 8 MEDLEYS. WHAT I RECEIVED HAS JUST CHRISTMAS TREES ON THE BASE . OPENED THEVBOX TODAY..I'M NOT SATISFIED WITH IT. WANTED THE TRAIN AND VILLAGE. MY NAME MAVIS MAURICE. DANUBE,MN. 56230. PHONE NO. 320-826-2379. E-MAIL wm.maurice@yahoo.com”

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Posted 6 years ago

“very unhappy with the quality, nothing like the advertisement showed, ordered two special necklaces for my daughters, never even came in boxes like things I ordered in the past. Item has made in Twanii, not even the USA. Do not believe I will ever purchase anything again from the, they have truly lost the quality they had in the past. What is there email address so I can let them know directly”

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Posted 6 years ago

“I have a question, We do order items from your catalog, love to see some Sculptures or art etc. for president trump. Thank. You a Customer😊”

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Posted 6 years ago

“ORDERED ITEM, DECIDED NOT SUITABLE, ASKED FOR RETURNS LABEL. AFTER 4 FURTHER REQUESTS STILL NOT RECEIVED.”

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Posted 6 years ago

“Take the Bradford Exchange reviews very serious regarding the 66.67% - 1 star rating. They confirmed a ship date for Mothers Day and then pushed it back 1-2 weeks missing the order for a customized bracelet. Very disappointing and I will never use them again.”

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Posted 6 years ago

“They took money from my account with out my authority, I called last sat and left my number and I e mailed them , still waiting, I called mon and was told I would get a refund, I have had to call back again today and was told I have to wait 5 days, their supposed to be trained advisors, that’s a laugh, their customer service is appalling, I won’t order from them again and I wouldn’t recommend them”

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Posted 7 years ago

“Easy to get a point across & very helpful when it comes to shortage in funds and not being able to cover the costs of vehicle tax etc”

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Posted 7 years ago

“I ordered a coin for my fathers birthday in three weeks time but I was sent the wrong coin then reordered it but was sent the same wrong coin yet again and was charged two more times for the next order. Tried to log into their site but couldn't was told when I rang their website was getting updated and would be another 2-3 weeks !!! Also after 28 minutes on the phone they finally admitted they had charged me two times and also sent the wrong coin yet again. But if I wanted to reorder yet again it "should" be here within 8 more weeks which would have been 11 weeks from the 1st order. To say I'm disappointed is an understatement and I will never use such a pathetic company Ever again. terrible website terrible customer service and terrible staff who haven't got a clue what is happening”

Helpful Report

Posted 7 years ago

Bradford Exchange is rated 1.3 based on 132 reviews