Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 660 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 14th January 2025

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to express my serious dissatisfaction with the recent experience I had with my purchase of a vintage Omega watch from Catawiki. The watch arrived damaged due to improper handling during transport. Despite following your instructions and sending it back for a refund, I have yet to receive my money back. It has now been several months, and my attempts to reach out to your customer service department have been met with no response. This lack of communication and resolution is extremely disappointing. I request an immediate resolution to this matter and a full refund as promised. I would appreciate a prompt response to avoid any further escalation.”

Helpful Report

Posted 8 months ago

“They sold me a counterfeit Cartier watch! I gave the watch I bought on Catawiki to Cartier to be serviced and I have been told that it is not a genuine Cartier watch. I agreed with Cartier to dispose the watch, not to be sold nor to be sent back. Catawiki refuses to refund me for the amount ... The watch was checked by Catawiki 's expert and they guaranteed the authenticity of the timepiece. They have been fooled by themselves or by the seller based in Turkey. To this date I'm still expecting the refund !! I do not recommend at all”

Helpful Report

Posted 8 months ago

“The site clearly states "We ensure your money is kept safe. We only release payment to the seller up to 3 days after delivery so that you have had the time to inspect your object." This is not true and clearly misleading. I have 4 objects that were never delivered - therefore I never inspected them - and they still took my money. On top of that customer support is a set of canned answers and they do not care about customer service.”

Helpful Report

Posted 8 months ago

“I have ordered a silver sugar spoon from catawiki. The seller was from France. The item has never arrived and despite my emails the customer support did not answer. There is no buyer protection and the company is a scam.”

Helpful Report

Posted 8 months ago

“I didn’t receive the item, seller did not want to do anything to find out where the package was. Only thing what support Catawiki provided was automatic responce message to request for support. Lost my money! Latest order arrived broken. No reply from Catawiki’s customer support so will lose my money again…”

Helpful Report

Posted 9 months ago

“I BOUGHG SOME BOTTLES and they arrivrd opened. I contacted customer support with no result, no one answer. I send photos and wrote a review, but They changed my review to neutral.”

Helpful Report

Posted 9 months ago

“COUNTERFEIT, fake items and appalling service Catawiki allowed counterfeit items on the platform which is against international regulations. After I received a counterfeit item and filed a dispute, Catawiki claimed that the item is a "replica" but the materials used are authentic. Laughable, disingenuous and dangerous excuse. Since Catawiki took zero responsibility for the counterfeit item, the dispute was escalated. Catawiki then stated that my account is suspended until I retract the dispute - essentially blackmailing me. Unprofessional, unaccountable and appalling behavior by Catawiki. The vast majority of their positive reviews on other sites are "invited" BUYER BEWARE !!”

Helpful Report

Posted 9 months ago

“Had the highest bid on a vintage rectangular Omega watch, but a mysterious unnamed bidder snagged it last minute. Although the rest of the watches in the collection showed final bids, mine didn't, which lead me to assume that my winning bid was too low and that the supposed winning bid was the watch being retracted instead of selling well below the estimated value. However, after reading other reviews it looks like I dodged a bullet!”

Helpful Report

Posted 9 months ago

“I wanted to buy a watch - No reserve price - but the auction is tricked the seller has an over bidding program , this site is not reliable”

Helpful Report

Posted 9 months ago

“مع الاسف نصابين اشتريت ساعه من المزاد وسددت قيمتها مع الشحن 139 € وفوجئت بعدم توصيلها والبائع يقول انها رجعت لعدم وضوح العنوان بالرغم من ان شركة e.bay , Amazon, Noon , الي اخره تسلم لي البضائع منذ اكثر من خمس سنوات علي نفس العنوان تواصلت مع خدمة العملاء لرد أموالي لا يزيدون ولا يردون انها مجموعة محتالين ونصابين ولن اترك حقي عندي محامي صديق بهولندا سوف أقاضي هؤلاء النصابين المحتالين”

Helpful Report

Posted 9 months ago

“Catawiki is an absolute scam. I purchased a bag, when I received it, the condition was much worse than indicated and it smelled horrible, like it was stored in a basement. I immediately filed a claim and request to return. Now, four weeks later, nothing has happened and no one has helped me resolve this. This is so unprofessional and fraudulent.”

Helpful Report

Posted 9 months ago

“I purchased a Cartier watch from catawiki, seller sent a fake replica. I contacted support more than 1 week ago. Issue is still not resolved. I had to send 3 emails, make 3 phone calls to get to know that their so called “experts” think watch is real. I sent soooo many proofs which seemingly was ignored. Terrible support, terrible platform. Now they are telling me that I need to wait few more business days for "experts" to look at the issue again. To top it off, the seller is not selling diamonds on his profile! Haha! He should be at the police station in handcuffs instead. A big shame on this company!!!”

Helpful Report

Posted 9 months ago

“While bidding you cannot contact seller. Any question to Catawiki is answered after due date. Thus useless. Any question after sales should be directed to seller while we are paying 3 euro + 9pct for buyers protection? Strange as i never get any response from catawiki if not delivered. Then it becomes something between seller and vendor. I do not understand their buyers protection. And if moderator responds, do not start like a chatbot 'I'm sorry to hear' Just do something about the issue.”

Helpful Report

Posted 10 months ago

“Quite difficult to be refunded in case of scams. Private sellers are not checked and in case of scams catawiki do not respond immediately to protect the customers”

Helpful Report

Posted 10 months ago

“Dramat, dno, tragedia. Nie polecam sprzedawać tam.”

Helpful Report

Posted 10 months ago

“All good, untill it goes wrong. NO customer support whatsoever. Lost my money. Be very carfull when buying on this platform. Not all auctions and sellers are real ! Chances are you will never get your item and catwiki will tell you there's been made a mistake and you will get a refund. This will NEVER happen.”

Helpful Report

Posted 10 months ago

“All fine and dandy....until you have and issue and CUSTOMER SERVICE STOPS ANSWERING YOUR EMAILS !!!! What you read from other people's experience is ABSOLUTELY TRUE.I am really disappointed, as I thought that Catawiki was a serious platform.I received an item that arrived with very poor packaging and even probably already faulty/broken, prior to postage.Seller did not respond initially and Catawiki support required me to send pictures and evidence within a one day window !!!!...otherwise they would have considered the case closed,so I did it immediately.After 8 days I asked for a follow up and they just replied by only saying they forwarded the pictures to the "EXPERT" for evaluation.As if the expert can really determine better than me, the buyer, from pictures, if a musical studio unit is faulty broken without any dramatic external damage.So as saying if the "EXPERT" decides there is nothing wrong...sorry, you just lost your money !?!...RIDICULOUS...The seller sent me a message saying that he will wait for the expert's opinion...adding nothing more.I opened the case with them on the 3rd of April and today is already the 28th....no reply to my email on the 17th and 22nd asking for a resolution.A month to resolve such a simple issue? Will probably not use the platform anymore, as I do not feel protected at all as a buyer.”

Helpful Report

Posted 10 months ago

“Your customer services is nonexistent , your live chat facility is nonexistent. I have send three email asking what exactly mean when your so called expert requesting to verify seller's account when you have all the details.”

Helpful Report

Posted 10 months ago

“Just got scammed by catawiki- the item claimed to be authentic (that was expected to be the pendant- black pearl, but I got a glass fake covered by transparent skin which got damaged under my fingers while rubbing it). So, it appeared to be a cheap fake! I wrote the review on the item/seller and catawiki removed it! So, catawiki is organised fraud as they collaborate and cover the scammers.”

Helpful Report

Posted 10 months ago

“CataWiki is a poorly run scam organisation. DO NOT USE THE SERVICE!!! They claim to have experts reviewed items for sale… THEY DO NOT! They deal with dubious vendors that have no verifiable addresses. A SCAM!!!”

Helpful Report

Posted 10 months ago

Catawiki is rated 1.3 based on 660 reviews