Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 632 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 5th August 2024

Anonymous

Deniz

Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is just a crappy evolution of ebay. VERY HIGH FEES. The idea is good. The result awful. I think it is up to the "expert". Some are fair, some just retarded. I sold many things, and if you find the right expert, things may be fine. If not, it is a disaster. Inside the same department, there may be more than an expert, and this makes things complicated if you trust one and not another. For example the department of Photographs is shared between a very professional French woman (who used to work with one of the best auctioneers on France), and a Chinese chap (who is just not intellectually gifted, not his fault, and do not follow the agreements, and this is his fault). On my side, I promised that I won't send artworks to customers if the Chinese will handle them again. It is a pity: the company had a good idea, but "relocating cheap" with human resources has a price. I hope they will change, and I will be glad to work with them again. Good luck.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Unable to assist on the delivery. Unable to provide proper guarantee that the seller will send the package with the correct address. Had to pick my package 50 km from home, after paying 40 euros for delivery. Stay away”

Helpful Report

Posted 3 years ago

“Bad,bad service from this company. Not interested in their customers once they have taken their cut. Thanks to their lack of interest I have lost £300.The seller has his money and the item (broken on delivery) has been returned with no response after 8 weeks. Plus - when bidding stops they add a few minutes on to allow continued bidding ! That is not a proper auction ! Tempted to call this outfit a SCAM !!”

Helpful Report

Posted 3 years ago

“Everyone who has a claim outstanding: whether you have something bought that’s defective, fake, and you are uncompensated in anyway please email me, we are a legal team that’s helping everyone get their money back”

Helpful Report

Posted 3 years ago

“I wrote a negative review of a seller but Catawiki edits it to neutral. Catawiki is dishonest.”

Helpful Report

Posted 3 years ago

“Do not waste your time. This is a scam site and you can easily lose your money. One of the worst customer support. NEVER AGAIN”

Helpful Report

Posted 3 years ago

“Read this and DO NOT use Catawiki https://josbertlonnee2.wordpress.com/2017/08/18/catawiki-swindle/”

Helpful Report

Posted 3 years ago

“No good experts! And not qualified personell for answering your questions. Five years client, but now its definetly over.”

Helpful Report

Posted 3 years ago

“Very disappointed by this website, Customer Support is worth nothing, it does nothing. The CS agents make decisions, not the experts, and as a seller you have no chance. Buyers are always right, even if they are not right and open disputes for nothing. Beware of the agents Valentine and Leon, they lie to you in the face, and are very rude. I have no idea how a company like Catawiki could hire such lame agents. Beware of Catawiki!!”

Helpful Report

Posted 3 years ago

“HORRIBLE auction site. This site is definitely a scam. They offer ZERO customer service. You cannot ask questions about the item to the seller until after you pay, which would be too late. You need to make sure you can ask all your questions before you bid, not after. Descriptions are very incomplete and many times you need clarification or more information, especially if the item you want to bid on costs thousands of dollars. Catawaiki does not respond to emails. There isnt a phone number to call. No way of communicating whatsoever. And if there is an issue with the seller, after you pay, or if the item is not what you had expected, you are out of your money. The only way you get your money back is by filing a dispute with your credit card. It's a complete nightmare, and they charge you (the buyer) 9% of the sale!!!!!! Which is completely outrageous. But they offer you no service whatsoever for that fee. They also charge the seller, and from what I heard, they also have no customer service. Basically, we are money cows for catawiki. They just collect their fees and do nothing else. Then you dont get the merchandise, and they continue to remain silent, never reply to your emails. No refunds at all. I Should have read the reviews first. I closed my account completely. Never again!!!”

Helpful Report

Posted 3 years ago

“Scam site!!!!!”

Helpful Report

Posted 3 years ago

“Don't buy anything from this scam site. I make walking sticks and was shocked to see one of my canes that I had sold through ebay for £35 being sold on catawiki for £174 and estimated cica 1910 by their experts”

Helpful Report

Posted 3 years ago

“I was eager to order from this website until I won a bid for a louis Vuitton bag. It was delivered with a rotten smell and the website didn't want to cancel the sale based on the fact that the seller had a good rating. Experts only estimate values of lots based on pictures that sellers send them and not based on physical evaluation. Do not order from this website because you may get defective items without any protection from the platform.”

Helpful Report

Posted 3 years ago

“STAY AWAY Item or items minimum value in the category I sell must be 50€, it's ok to have rules of course but many important sellers there are allowed to sell lots with a value less than 50€. The so called experts do not accept items if they don't like even if the values is 100€ or more. Basically their rules aren0t the same for everybody.”

Helpful Report

Posted 3 years ago

“Bought a console on 31 August 2020 that never arrived. Catawaki ignored to solve the problem and I have to contact directly the user that sells the product. The seller is completely ignoring me and I have no refund until now. The seller normally sells video games and is named "salvanes". Just to warn to no one will be trapped like me.”

Helpful Report

Posted 3 years ago

“I have bid on Catawiki and have won a couple items. I paid for the first winning 4 days ago. So far 3 full business days have gone in full, but the seller and the Catawiki themselves did not email me any messages regarding shipping my items to me. Yet they sent me a new message to pay for the next won item. I feel uncomfortable already. I also think that charging on average around €19 for shipping via registered mail is a little bit steep, thus Catawiki mailing charges are often way too high. Perhaps their sellers are earning a lot of extra money on shipping?!”

Helpful Report

Posted 3 years ago

“After being cheated once, i stupidly thought it was a one off and spent another 400 euros on a pair of earrings. Earrings arrived with clear and big defect. Catawiki expert said my claim was invalid as the defect was visible in a picture on the listing. If the defect was visible in a picture of the listing, then why had this expert who had reviewed the listing, not mentioned that in the description of the listing? Everything is not clearly visible in the pictures provided by the sellers. Buyers depend on the validation provided by catawiki experts to make an honest and informed purchase. Descriptions in most lots are scant on detail and now i see that it is delibrate. Run dont go anywhere near this platform of cheats.”

Helpful Report

Posted 3 years ago

“takes ages for there so called experts to except a item and when they do they say its a fake,even though its original”

Helpful Report

Posted 3 years ago

“100% SCAM These scammers sell valuable, 18th-century antique books, that were recently prined in India. Their books are absolutely worthless. Never trust scammers that have "Fine items, fair prices" on their site. The gangleader is a guy from Holland and we are now all tracking this guy down. If you you dispose of any data about this guy please post below. Their domains: catawiki.com , catawiki.nl , catawiki.de , catawiki.fr , catawiki.co.uk - it's the same gang of scammers from the Netherlands that spam the internet and steal CREDIT CARDS. We are now filing LEGAL complaints to take down their sites and put these scammers out of business. Drug-dealing is probably not profitable anymore in Holland, now they defraud people by dealing in fake books.”

Helpful Report

Posted 3 years ago

“Bad support, takes them ages to reply. They don't support the seller in anyway and only after the money. Many buyers returned the items after they changed their minds or changed something to the item (a tear here, a hole there). No guarantee for sellers, experts are a joke they need all the labels to decide if an item is original or not, they would refuse an item even though a similar item has sold a week or two before at a good price.”

Helpful Report

Posted 3 years ago

Catawiki is rated 1.3 based on 632 reviews