Country Attire Reviews

Name: Country Attire
Rating: 2.02

2.0 Rating 277 Reviews

25 %

of reviewers recommend Country Attire

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Metrics

2.0

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Country Attire 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“My parcel arrived on time,the items are always flawless and I am very happy with country attire.”

Helpful Report

Posted 2 years ago

“I purchased a virgin experience voucher and was provided an expected receipt date on the confirmation email. When this didn’t arrive I contact country attire and was told I had to contact virgin I contacted virgin and was told I needed to speak to the company I purchased the voucher from. After a week of back and forth being used a the ball in a game of country attire vs virgin tennis I supplied my confirmation email to virgin to be told they had no record of my purchase. So back to country attire to be told this is a known problem with an automated system that isn’t syncing yet happy to continue taking peoples money. So having ordered a voucher to treat my son for his birthday during the Easter holidays having wasted a week chasing something that would never arrive there are no booking slots for the rest of the week. But it’s ok got a hollow apology which I’m sure he will enjoy way more than the day I had planned. A simple refund is far from customer service especially when you know there is a problem and still allow customer to purchase the product. I wonder how many clothes are sold out but still available on the website to buy.”

Helpful Report

Posted 2 years ago

“Once again I received my parcel quick and with no worries, it's a shame that their are so many bad reviews about this company,my experience has always been positive and will continue to shop here 🇺🇸 🇬🇧”

Helpful Report

Posted 2 years ago

“Terrible service and expensive returns.”

Helpful Report

Posted 2 years ago

“I ordered a Belstaff vest to go with my Trailmaster coat. I was trying to find better pricing through various coupon codes and was unsuccessful. I ordered it all the same. Then I discovered Country Attire themselves had the same item on sale for $50 less. I contacted them right away and received no reply until 2 weeks later after I already took delivery of the vest. They said the do not honour lower pricing after the fact. I argued that I contacted them before they had likely even packaged up the vest for shipping. They replied they only price match pre-ordering of an item. Find it elsewhere and they’ll match that price. Hmm? They won’t even price match themselves?? Terrible customer service. I’m in Canada, paid extra for slightly faster shipping, + duty and taxes = $400 vest. Never again C.A. You want to be a reputable on-line store then act like one.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would . Appalling company with even worse customer service!! My 17th year old daughter had saved up to buy her sister a 21st Birthday present , she ordered a pair of Ralph Lauren horse shoe stud earrings which including postage came to £52 . The earrings arrived broken and one of the butterflies that hold the earring in place didn’t even fit it just slid off . My daughter emailed requesting a refund to be told no refund due to hygiene reasons . I telephoned the company to explain they were a birthday present so hadn’t been worn were just checked once parcel arrived and they were already broken . The extremely rude woman on the other end said my daughter would have to send another email with photo of product then they would decide what to do if anything . I told her it was an awful way to treat customers to be told no it’s not awful and she put the phone down on me . Absolutely disgusting customer service and clearly not a reliable company to buy from . I would advise anyone to avoid buying from them as they clearly like to scam people out of money!!!!”

Helpful Report

Posted 2 years ago

“Do not buy if you are EU citizen. The site claims no fees for EU delivery but the orders are stopped and charged from customs office. Unprofessional customer service. Fraud all the way.”

Helpful Report

Posted 2 years ago

“Ordered a Mermaid Pink Gin Gift Set at a cost of £60.00 based on the lovely photos they had on their website which consisted of a 70cl bottle of gin and 2 expensive looking goblets. Item arrived the next day as I had paid extra for this due to it being a 50th present the following day. However, the goblets resembled NOTHING AT ALL LIKE THE PHOTOS! After contacting them, and sending images of the goblets and the box barcode which went on over a 4 day period, they said to return the item for a refund. I had no choice but to give the gift anyway as the birthday was the day after delivery, but would like some recompense for the mis-representation of the product. Never heard back??? Would definitely NOT recommend this company for online ordering or for their customer service. Will not be ordering from them again!!!!”

Helpful Report

Posted 2 years ago

“They sent me a faulty Barbour jacket, and when I contacted them to arrange a return they refused to reply to any of my emails - even though an employee had already emailed me off that email address to authenticate my card details so the email address was actively used. They replied once after numerous emails to say I had to send photos to prove that the jacket was faulty, which was infuriating as I’d emailed numerous times over weeks. I had already paid to return the jacket at my own expense. When I replied to express my frustration and demand a refund once the jacket arrived they once again refused to respond. I still have heard nothing about a refund even though I returned the jacket 2 weeks ago. I’ll have to email again to demand my refund, but I doubt I’ll get a response. It’s disgraceful service that they refuse to reply to customers and clearly a scam that they are withholding people’s money when items have been returned. Order no:8410509”

Helpful Report

Posted 2 years ago

“I wished to return an item to this company and asked for return label, in less than the 14 days non quibble return period. After several unanswered emails I eventually received one by email which should have opened as an attachment. This failed to open. After more emails and hours on the phone waiting for someone to answer they eventually sent me another one which when I tried to print it said I was outside the return period. Then tried online chat to a very unhelpful person who more or less said "tough" I escalated this to a complaint and received an email asking if I had rerurned the item. Had she read the complaint properly she would have known I hadn't and exactly why. I advised her of this but have received no reply. The service this company provides can only be described as dire.”

Helpful Report

Posted 2 years ago

“I have ordered items from country attire before with no issues at all. Until my last order, I wanted to return an item as damaged. I have emailed them 3 times and tried calling also. With out any success at all. They haven’t replied to any of my emails and definitely unable to get through on the phone. Not a very happy country attire customer.”

Helpful Report

Posted 2 years ago

“I was hesitant about my order after I saw the reviews. My order arrived within five days of placing it and is exactly what I wanted. I had to send an email to the company in which I got a response within an hour of sending it. No problems and am satisfied with the order.”

Helpful Report

Posted 2 years ago

“Well wish I’d seen these first, order never arrived have tried contacting them for a refund, phone was no help, e-mail never answered, Live chat person was snarky and said they would contact fedex to get confirmation it was really lost. Still haven’t heard back”

Helpful Report

Posted 2 years ago

“If your reading this it’s too late. From the reviews I just read wow I’m glad I did my research first this company is scamming ppl everybody seems to be having the same issue. GL”

Helpful Report

Posted 2 years ago

“Disgraceful customer service. Still awaiting a refund on Ariat boots 4 months later. Was promised after 3 weeks! Telephone service diabolical and response to emails abismal. DO NOT recommend this company. Next step police and lawyers”

Helpful Report

Posted 2 years ago

“Dreadful Customer Service...Had no confirmation when ordered...now unable to return the same order due to no communications at all...very rude”

Helpful Report

Posted 2 years ago

“Terrible customer service. Wished to return item and requested return label. No reply. Two further email requests. No reply. Attempted to phone using numbers on website. One number defunct and advised number 20 in the queue on the other. Further request asking for return label which received a reply with an alleged facility to print a label. Did not work. Request made for name of CEO. Standard reply which did not relate to my request but with another facility to print a return label. Did not function. Managed to get into online chat. Spoke to most unhelpful person who said the period for return had expired. I explained that they had been notified within the time period but because unwillingness to respond, not once but numerous times, the return period had run out.”

Helpful Report

Posted 2 years ago

“Beware very poor customer service. Take ages to reply to emails and then surprise, surprise the 30 day returns window is past and they don’t want to know. Found online chat very unhelpful. Won’t be shopping there again”

Helpful Report

Posted 2 years ago

“Bought a pair of boots mid January 2021. I had paid extra for shipping so they should be delivered two weeks before christmas. They did not arrive on time. When I finally got the boots the eyelet for tightening the lace fell off immediately. I began to try and return the boots. So far I am a month with no help. I won't be using the service again”

Helpful Report

Posted 2 years ago

“Returned an item on 27/12, received confirmation of receipt on 07/01 still not received a refund and will not respond to emails or answer the telephone. I cannot find a Live Chat to contact them on despite them advising this is available.”

Helpful Report

Posted 2 years ago

Country Attire is rated 2.0 based on 277 reviews