Dunelm Reviews

Name: Dunelm
Rating: 2.26

2.3 Rating 1,095 Reviews

30 %

of reviewers recommend Dunelm

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Metrics

2.3

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Again after over 2 years of complaining toilets are still disgusting. Mens had both soap dispensers smashed....soooo smelly we have to wait to go over to IKEA!! What is wrong with management that do not update/clean/ these toilets 🙄🙄...... Absolutely awful Dunelm..”

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Posted 7 months ago

“Quick and easy online shop. Also fast delivery and fantastic stock of multiple items at good prices”

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Posted 7 months ago

“I had issues with made to measure blinds when they arrived. I visited Dunelm Bromborough Wirral to discuss my concerns. I cannot fault the instant responses by floor staff and the manager Kyle. The area fitter Dave visited promptly and resolved the issue with utmost professionalism and courtesy. Kyle kept me informed all the time of progress towards the resolution of the matter. This was either by phone or e mail if I could not be reached. I cannot give enough praise for the customer services from this particular branch.”

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Posted 7 months ago

“Garden sofa set. Ideal. Quick delivery. Lovely delivery guys. 100% satisfied.”

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Posted 7 months ago

“Ordered made to measure blinds on 20th April paper work said estimated delivery date 6th May still no blinds on 13th May I keep ringing them customer service is descting keep telling me same old rubbish there very quick at taking your money I will never use them again and will advise other people not to use them”

Helpful Report

Posted 8 months ago

“Very disappointed at the customer service or, should I say lack of, by one of the staff members in Boucher Road, Belfast Dunelm Store. My daughter and I visited the store to purchase curtains. We were unsure of the curtain width it would take for one of our windows. There was a eyelet curtain sample hanging on a pole on display at eye level right beside the packs of curtains on the shelves. The pole did not have an end on it so it was very easy to slip the curtain off the pole which we hoped would help us decide if it was the correct size. We had partially slipped the curtain from the pole when an assistant approached us and said "you can't remove the curtains of the display". We responded that we were just checking the size only to be told "you should use a tape measure" . I replied saying it is very easy to put the curtain on again but the assistant just walked off. There was no offer of help from this assistant. This assistant would benefit greatly from customer service training. Not only did the store lose out on a sale of over £400 for curtains but potentially other sales as we both felt so upset by her approach we paid for a few cushions and left the store. We are both mature adults and have worked with the public over many years and have excellent customer service experience.”

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Posted 8 months ago

“Good experience choosing curtains at Dunelm Trafford Centre with helpful assistant Alison. She was very helpful in guiding me and informing me re sizes to buy. Very pleasant person. Nice store with lots of variety. Pausa Cafe nice too.”

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Posted 8 months ago

“Very helpful store manager Eric went over and above went and collected something from cribs for me thanks bristol brislington”

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Posted 8 months ago

“Very poor customer service , I made 8 phone calls on 25th April 2024 to try and speak to an advisor at the Walsall branch I was told each time after the phone just rang and rang that all the lines were busy and try later , my complaint is on the 16th of this month I asked an assistant for some help with purchasing net curtains by the meter, I told the assistant if she had all the sizes I needed I would purchase them she said YES I have all the sizes , she cut all my sizes till she came to the 48drop and realised she hadn't got that size but was told it was an on going net and she would order it and it will be in 19th April that was a lie, I am still waiting the size to come in to the shop as of today , I was going to buy the 54 drop and alter them myself, this size is showing in stock in the store on line unfortunately they have not got this size either , I desperately needed them for this weekend. I have spent almost £100 and feel very annoyed and disappointed with the way I've been treated by this company DUNELM”

Helpful Report

Posted 8 months ago

“Warrington Dunelm, Winnick Rd I had made to measure curtains made for two bay windows + two ceiling rails to be fixed. Excellent service from start to finish., Lisa was great in assisting us to choose and organise fittings and Mori the fitter was really efficient and helpful. I have always used Hillary’s Blinds but due to poor service I went to Dunelm.”

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Posted 8 months ago

“Theifs upin theif dont buy any form mattress from.them it will be brokennin the first month springs coming out if it shameless service.”

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Posted 9 months ago

“Customer service is awful, We accidentally damaged a part on assembly. Most normal places have replacement parts available for purchase so we emailed dunelm. Explained the whole situation to them, then we were asked to send photos. After taking time to send photos they said that parts aren't available for purchase. SO WHAT WAS THE POINT IN MAKING US SEND A PHOTO?”

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Posted 9 months ago

“The duty manager came out late and didn't help at all and started being rude out of no where ( duty manager name was Tuesday ) and the employee at the till Yazmin not helpful at all.”

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Posted 9 months ago

“Beware of overpriced very poor quality sofa's and chairs from Dunelm. In April 2022 I purchased a faux leather sofa and chair costing £1200 Less than 2 years later the stitching is coming apart and Dunelm do not want to know. As far as they are concerned the sofa and chair had a 1 year guarantee and that's it. Poor quality over priced product and a lack of responsibility from Dunelm. Buy products from this company at your peril.”

Helpful Report

Posted 9 months ago

“I am considering reporting Dunelm to Trading Standards. I wanted two chairs which were instore for £159 each. Since I needed delivery and ordered at the store they charged £169 each and a delivery charged. I contacted customer services who would not help in any way apart from to cancel the order. Very poor customer service, no real route to complain. They deserve no stars!”

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Posted 9 months ago

“Purchased a chair online, the chair was delivered and was absolutely clear it was a shop soiled repacked item, it was reported to the Trading standards who are investigating, please beware and check you items carefully”

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Posted 9 months ago

“Keith at the Watford store went out of his way to be helpful and to place an order I was unable to complete at home.”

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Posted 9 months ago

“I ordered an Esin Red Rug online on 17 March 2024 and it was delivered on Thursday 21 March, just as Dunelm promised. They kept me informed all the time and so did the delivery man. The rug looks exactly like it does on the photo. Excellent service, both from Dunelm and from DHL. Well done and thank you!”

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Posted 9 months ago

“We found a blind that we wanted but they didn’t have our size at the SHOREHAM branch - Claire and Sam went out of their way to find and reserve us one at another local store - completely blown away by the amount of effort that went into the customer service ! Later that day went to other store to collect the blind, lovely lady on the door organised for the blind to be bought to me, and a guy bought it down from the store room in minutes - my experience of the staff suggests that they are good at recruiting the right people - keep up the good work Dunelm !”

Helpful Report

Posted 9 months ago

“Bought made to measure curtain from Dunlem Romford store on Dec 2022. Two staffs came with delivered on Feb 2023 but failed to deliver all the product ordereed. Unprofessional Dunelm fitters, two person spent whole day and manage to put only one bay window curtains. also damage window frames. Took more than 3 months to sand rest of the missing product and fit all th courtains. I have made complain to the Romford store in Feb 2023 for not being able to deliver all th eproduct, and unprofessionally fitting and damange by Dunlem staff. email Romford store with all the details and pics. Only response I have received from store is someone is looking into it and will get back to me shortly. It has been over a year and Dunlem Romford store hasn't been done anything about it. I have visited several times to the store and every time some one new been intriduce as manger with one comment ' I wasnt aware of this and I will get back to you'. Then same email as a reply some one is looking into it and will get back shortly. It is frastrating to get such poor customer service from a big brand company.”

Helpful Report

Posted 9 months ago

Dunelm is rated 2.3 based on 1,095 reviews