Dunelm Reviews

2.3 Rating 1,088 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How does Dunelm deliver?

5 Helpful Report

(4 years ago)

Dunelm delivers items by Courier.

5 Helpful Report

(4 years ago)

64.96%

Industry Average

“ Good service, fast delivery, good prices ”

- Rachel Schiller

“ Blackpool Dunelm BARRY in charge of the rugs was so helpful . Although the rugs we wanted to look at were large he took them down so we could see them on the floor , we laughed and oh my what a lovely person not one moan and because it was not in stock he said it should be in on next delivery and he would ring as soon as in which he did , it now sits on my lounge floor . Thank you Barry keep up your customer skills can't fault you . ”

- Mrs Anne Learwood-griffiths

“ Ordered 4 items at 9.30pm. Paid £5.95 for next day delivery. My order was delivered around 12 noon next day. Excellent service and very happy with the items I purchased. ”

- Wendy

Dunelm Reviews

Delivery - Average