Dunelm Reviews

2.3 Rating 1,088 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Dunelm resolve customer queries?

Helpful Report

(4 years ago)

Greater than 56% of reviewers feedback is Dunelm takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

62.94%

Industry Average

“ Customer service was 100% . Could not have done enough to help to find what we were looking for . We were very happy as what we wanted was in stock and had 20% off . Thank you Dunelm ”

- Robert Cammerer

“ Ordered 4 items at 9.30pm. Paid £5.95 for next day delivery. My order was delivered around 12 noon next day. Excellent service and very happy with the items I purchased. ”

- Wendy

“ Good selection of curtains that we were look for, also do an alteration service if you require it. Plenty of staff on shop for to as anything you required. ”

- Joan Hurst

Dunelm Reviews

Customer Service - Average