Dunelm Reviews

2.3 Rating 1,088 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Dunelm returns process?

Helpful Report

(4 years ago)

Greater than 80% of reviewers feedback is Dunelm returns process could be better.

Helpful Report

(4 years ago)

83.33%

Industry Average

“ Dunelm is a great store ... the merchandise is always excellent and they have a "no quibble" returns policy ... the service is always excellent. It is definitely my favourite place to shop ... you can even get a good cup of tea and a cake. And the parking is free right outside the shop. ”

- Elizabeth Grant

“ Such good service, quick and efficient. Also I love their bedding and bathroom goods. So much choice and wonderful colours and accessories to choose from. Also have a great returns policy. ”

- Anonymous

Dunelm Reviews

Returns - Easy