Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered 2 bathing suits and a cover up for a trip I was going on. I needed the items as soon as possible so I paid to expedite the shipping. Come to find out the order says it delivered but it never arrived. So, I contact fashion nova and fedex as I order it for a second time. I also expedited the shipping again so I could get it in time for my trip. I get the second order finally & in time for my trip. FedEx contacts me and says it has been delivered. Well I don't see it so I continue to contact the provider because it's their responsibility to make sure I get the goods they're providing. I go on my trip, I come back and I still hear nothing from fashion novas so called "customer service team". I continued to keep making claims of a lost package. A month goes by and they finally contact me to say since the package states it's arrived they're nothing they can do about it because of their "policy". Well your policy should be to make sure your customers get what the hell they ordered. Why would I order two of the same $#*!ing thing if got the original order. I'm mad because now I have to dispute the charge with my bank and hopefully they realize what a $#*! up fashion nova is. I was a very loyal customer and now I will NEVER shop here again simply because if something gets lost in transit they will not go to the lengths of making sure I get it or even refunding my money. I hope as I write this you all take my story into consideration because this is a lot of hassle when you can just avoid it by choosing someone else to do business within.”

Helpful Report

Posted 3 years ago

“placed an order yesterday with fast shipping, I have not yet received a confirmation number let alone a tracking number. I tried calling but they no longer have customer service just an answering prompting you to go to the site and request help. I cannot request help because I don't have an order number. This is absolutely ridiculous, there's def plenty of other alternatives to FN. I paid to have my order delivered by Friday but it seems unlikely... hope I get it at all since I don't have a confirmation. Side note to FN, letting go of all of your customer service reps just to save money will cost you more in business”

Helpful Report

Posted 3 years ago

“Fashion nova has the worse shipping ever. Never processes or ships as promised. Don’t pay to expedite. You won’t get it.”

Helpful Report

Posted 3 years ago

“Don’t get expedited shipping it never comes on time I would only suggest getting from here if your willing to wait a while. I’ve ordered for here a few times and normally get with in 1-3 weeks but I ordered on Boxing Day and spent 275$ and I heard nothing for two months and got in contact with fashionova and they told me to contact DHL. I’ve only just received a refund gift card. I was trying for ages but was no use not six months later they have refunded me”

Helpful Report

Posted 3 years ago

“Order a some items a few weeks ago, I kept asking for updates no information was provided the AU carrier RR donelly was useless. They confirmed they had delivered my order the day before I had followed it up? So they blatantly lied. I have been home for the last few days so there is no way they delivered it... really disappointing as this was the first I have ordered from them! Will not do it again and will also let people to not use them.”

Helpful Report

Posted 3 years ago

“I spent 363 buying clothing from them on Thursday and also got overnight shipping because it said i would get my package Saturday.. on Saturday it changed to Monday.. never ordering here again Terrible customer service and misleading that extra shipping payment was just a waste of money because I won’t even have my package on the day I need it. i should’ve never bought it in the first place. Smh”

Helpful Report

Posted 3 years ago

“On Tuesday, I purchased a dress needed for Saturday. I paid for expedited shipping as it stated "receive by Friday". On Thursday I checked back to get the tracking number and it showed the order was still in process (hadn't shipped) and ETA for delivery was Monday. I emailed customer service and was told that the order would be processed by Friday and then shipped for expedited delivery. I requested the order be cancelled since it wasn't processed and I was told that couldn't be done, and that I would have to wait to receive the product, then return the product for store credit only. No thank you. You tricked me into spending extra money and then find a way to not give me my money back. I'll take my business elsewhere.”

Helpful Report

Posted 3 years ago

“I purchased a $100 dress for the first time from fashion nova and i waited almost 2 months. The item said delivered on the tracking however the house number had not been updated due to the automatic system where it corrects the address added. I emailed them over 10 times and they finally responded and said they can't do anything about it as it says delivered. They didn't offer a refund or replacement. I am so beyond disappointed...”

Helpful Report

Posted 3 years ago

“Still waiting for store credit e gift card to be sent to email. I have waited for over 20 days for a store credit to be sent to my email address. I have been in correspondence with Fashion Nova and was told the credit would be sent to the email the purchase was made from. I used the same email to converse back and forth with customer service and still have not received the received the e gift card. At this point, I'm very disappointed with this company and do not plan to purchase from them again. I still would like my credit because it is money that belongs to me but other than that FASHION NOVA IS A NO GO!”

Helpful Report

Posted 3 years ago

“Fraud. Don’t do it. They won’t refund u anything and the customer service sucks. U won’t talk to anyone and it’s like it’s a generated computer system.”

Helpful Report

Posted 3 years ago

“Worse delivery service so far still did not get my order. Ordered 8th may stalled in reliable hub since 13th may, was supposed to get order 18th may here we are in june still received nothing. Cant anymore it was supposed to be a gift!”

Helpful Report

Posted 3 years ago

“I ordered some jeans $123 ×worth and I never received it. They sayed it got delivered. I ask customer service and they say they investigate and it was delivered. Then say here go a 25% to use. What is that? I was a true fan but now I well never buy clothes again.”

Helpful Report

Posted 3 years ago

“I love their clothes. It’s tough to find clothes for Latina-built girls. I’d say curvy but Fashion Nova refers to plus size as curvy and I’m not plus sizes. I’m medium-large depending on hips, butt, and bust. And although 70% of my closet is FN, the company has added $50 worth in duties when shipping to Canada. The $50 duties fee makes me think twice, hell, three times prior to making a purchase with them. -yes, my bf wears FN too!!”

Helpful Report

Posted 3 years ago

“This company has no integrity. They hire a cheap company that do not care about losing ppl items and do not bring it in their front door. Per fashion nova, wait 10 business days before complaining and when you do they don’t do nothing about it. Full of it and I spend more than $200 for no clothes.”

Helpful Report

Posted 3 years ago

“The bad thing they have is that if you buy more than 500 in clothes. And don't receive your package, don't answer you for the lost package. The only consolation they give you is we are not responsible if the package was lost.”

Helpful Report

Posted 3 years ago

“I've ordered multiple pairs of jeans from here and they are terrible quality. You cant even enjoy the jeans for a month without the zippers breaking, and not because the jeans are tight, they fit perfectly. To top it off fashionova will not refund you your money or do anything to fix the issue. All they offer is 25% of your next order of jeans that are going to break in a month, and may I remind you they are NOT cheap. This has happened to me and one of my close friends. Definitely would not recommend shopping here.”

Helpful Report

Posted 3 years ago

“Where do I begin? I recently purchased some items but end up returning the items which I paid out of pocket. I chose to pay it myself so I can use a courier that was accessible to me. But when they issued me an online store credit, they shorted me by $10.00. I reached out but live customer support aren't available due to Covid (at least, this is the bot message I get whenever I call their customer service number). All correspondence with this merchant are through emails which are bot emails as well due to their responses being way too off. Fast forward a bit, I used the refund to purchased different items and I even paid extra for the shipping. Oh my! My string of horrible experience just continues, not only that the ETA was delayed but I did not even receive the items! Again, I reached out to this merchant to inform them that about my lost package. This time they were very prompt to response to my email with a refusal to issue a refund because according to their courier service that it was delivered. I reached out to OnTrac, they also can't issue me a refund either and to add to this misery, I was advised to file A POLICE REPORT for A MISSING PACKAGE ... A MISSING PACKAGE?! Anyways, to those who read this review, spend your money elsewhere because Fashion Nova certainly does not practice ethical business at all nor their courier service that they use. Such a shame for a small amount of profit that they are willing to take away from their customers than doing the right thing. I will definitely spread the good news of how bad your customer service is, your unethical business practice and does not practice any first time resolution with clients.”

Helpful Report

Posted 3 years ago

“I ordered a jacket and never received it. They claim it was delivered to me but I never received my package. I’ve been going back and forth with them and the delivery service they use which is OnTrac which is also a horrible service itself. NovaMen has horrible customer service, when I explained to them my situation they said they couldn’t give me a refund but instead gave me a 25% discount on my next purchase. OnTrac is a company of thieves.”

Helpful Report

Posted 3 years ago

“This company has been terrible to work with! First, on 12/6 I ordered a gift card as requested by a granddaughter for Christmas. When the card did not arrive, I visited the site to discover it is clothing being marketed to street walkers.(Grandma, pay attention!) So, after 5 emails (this was when they had phone service but no one answered) in the first week of February I received the gift card. I found sweat pants and top, and had them sent to me. I received a confirmation email and tracking number. Two weeks later I checked the number to see they were in Scottsdale, AZ (I'm in Washington) on hold per customer and had been tracked to at least four different stops. And that is where they sat. The only response I got is that it's not FashionNova problem now. I had to contact the carrier, DHL. Gee, I can't reach them. Here it is mid May and now, when I check the tracking it says "ordered" and not anything else.”

Helpful Report

Posted 3 years ago

“I was charged 500 on my debit card. Financial institute called me about suspicious activity and I confirmed I did not make the purchase. Can’t reach fashionista by phone only email. After numerous emails asking for same info I had already responded to I replied I was done with their runaround. I will now let my bank deal with the fraud”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews