Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Thank you for the on time delivery, I appreciate it a lot, Your services are tuly reliable and the tops that I got were fairly-priced too.”

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Posted 4 years ago

“Please DO NOT buy from this online store!! Their return policy is stupid and their merchandise is wack!!”

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Posted 4 years ago

“I’m so annoyed first all they put plastic girls on every clothes they have to make it look good on them but when u get it it’s different then there picture second it’s hard too return and all the store have slut clothing and nothing like they do online I order my size and they don’t have it so they think sending me a size way smaller is not going too be noticeable instead of calling or emailing me letting me know my size isn’t available you can never get a hold of anyone either and there too pricy”

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Posted 4 years ago

“I spent $112 on a dress. Delivery time said 1 week. I received an email that delivery will be next day. No track n trace nr, only a trace button to redirect you to a page that says unable to retrieve information. 2 wks later... no dress, no reply from customer service: email, fb nor insta and no money back. Total rip off. I cannot call their nr outside US. Never again!!!! Total rip off, seriously.”

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Posted 4 years ago

“Horrible company, with even worse customer service. I had ordered two pairs of jeans back in September, and two weeks later I received an email notification saying that it delivered. When I got home to check, there was neither a package nor a delivery slip. I contact the company who says that they sent the item to the wrong company and I had to wait for it to ship back to their store to be issued my refund. I waited 3 months, continuously writing to them asking for updates, and finally they send me a "gift code" rather than my refund. I even tried using the gift code and it came back as "Invalid". This company is a scam. If this happens to you, send them a Notice of Cancellation of a Sales Agreement and they will be legally required to refund you.”

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Posted 4 years ago

“I have paid over 348 on fashion nova clothing. This happens on black Friday. I got the package 1 day before going on vacation. The clothing are made from cheap materials. The next i have return it back ended paying $54 dollar back. Remind you I'm going on vacation. I have called email them no response. I try my bank to get my money back dead ends. Yesterday i took the day off so i can get some of my money back. No luck After a while of being tired of calling,finally get a response: They told me i can not exchanged the items. How the F you mean when i purchased the items you did not said Final sale. This is false advertising fashion nova So my hard working $348 gone!!!!”

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Posted 4 years ago

“CHEAP QUALITY! Everything is marked up to a high price without delivering in quality. Everything I've bought from them is see through, or it ripped immediately, discolors after 1 wash, or all the buttons fall off! It's absolutely unbelievable. I've spent hundreds of dollars and have no clothes to prove it because they're all garbage. DO NOT BUY FROM FASHION NOVA!”

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Posted 4 years ago

“Scam company! They won’t do returns and instead of just saying “no returns” they scam you out of more money for a fake return label so you lose even more money! These people need to be sued and shut town! Unethical and fraudulent business practices!”

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Posted 4 years ago

“FIRST TIME ORDERING ON LINE. I PUT IN THE WRONG SIZE OF THE JEANS I WANTED. I CALLLED CUSTOMER SERVICE TO SWITCH THE SIZE WITH IN 5 MINUTES. AND WAS TOLD ONLY THING THEY COULD DO FOR ME WAS TO REORDER THE SAME ORDER THEN CALL BACK AND THEY WOULD CANCEL OUT ORDER. HOW STUPID IS THAT AND WHO HAS TIME TO SIT ON COMPUTER AND PHONE TO DO SOMETHING LIKE THIS. VERY POOR CUSTOMER SERVICE YOU WOULD WANT A FIRST TIME CUSTOMER TO BE PLEASED AND COME BACK AND ORDER AGAIN AND TELL PEOPLE ABOUT WEBSITE. NOW I WILL NEVER RETURN AS A CUSTOMER I WILL CANCEL MY ORDER. VERY BAD CUSTOMER SERVICE. REMEMBER CUSTOMER IS ALWAYS RIGHT AND SHOULD BE HELPED WHEN NEED. IM SO SORRY TJHIS COMPANY WILL NOT LAST, HANDLING CUSTOMERS LIKE THIS. IM STILL IN SHOCK OVER CHANGING A SIZE WHICH WOULDVE TOOK FIVE SECONDS TO DO.HORRIBLE COMPANY”

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Posted 4 years ago

“My first order was ok second n third was messed up they delivered my item to the wrong address which is strange coz from my history n acct its showing the correct address n then before i checked out is the same but the thing is they wont refund me even it wasnt my fault they gave me a store credit which they did fir the second purchase i did now it happened again if i keep orderind with them n they wont do anything about shipping whats gonna happened to my money it will keep filling up plus i paid for the shipping n i lost it us consumer has to compromise with a big company like them money is hard to earn now a days the only thing it upset me so much is you loose your trust to them they have your money n the item n plus theres no guarantee if your still getting both with my own situation so frustrating”

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Posted 4 years ago

“I have had a history with problems with fashion nova shipping. I've ordered pants and they sent the wrong item. I called and they had me send pictures and then they redid my order. AGAIN, wrong item was shipped. I didn't want my money back because I wanted the item I originally ordered. Without informing me, they just refunded my money. I tried to give them another chance and again same thing. I am done with FN.”

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Posted 4 years ago

“Will never shop with fashion Nova again!!!! Worst company ever,!!!! Policies are ridiculous, something happened and I don't know what, a order went through to my card that I was not ready to place and they refuse to fix it!!!!”

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Posted 4 years ago

“I dont usually shop here. Very overrated and "hyped" online store. I however made my first purchase not too long ago and got 2 dresses. One had a jeweled neck choker which began to fall off before I left the house in the dress. I'm not even a fan of spending more than about $10 on a dress, so to finally purchase from them and have my item fall apart before even wearing it was disappointing but somehow I expected nothing more.”

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Posted 4 years ago

“Do not waste not one dollar at this store. They have the worst customer service and the worst products. I have had to make as many returns as I make purchases. All of their sizing is random. I made a mistake on clicking the incorrect info on the "easy returns portal" I clicked to send it through my own carrier instead of paying for the label online, big mistake because when I called customer service to try to get a label no one could figure out how to get one for me and I was offering to pay for it of course, so I decided just to go to my post office and they where trying to charge me triple the amount, so now it's about the principle. It's not fair I have to pay the price of one of the garments I purchased because they have a faulty system. I then asked customer service if they could just cancel my return and they basically said they could not cancel and that the return would be pending for up to 3 months until it automatically falls off. They're not a small mom and pop shop. They should have better customer service and better systems.”

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Posted 4 years ago

“Really bad experience being a first time buyer. They dont warn you of the sale items. Apparently there are NO RETURNS on sale items. They should warn you before checking out and purchasing what am I suppose to do with cloths that doesnt fit me, even though i got allllll the items the same size!!!! When trying to reach out to them it's like the people responding are reading scripts and tell you the same thing and NOTHING get resolved. No money back and you stay stuck with cloths that doesnt fit you. NEVER buying again!!!!”

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Posted 4 years ago

“Save yourself the money and disappointment and shop elsewhere. TRUST ME, it's not worth it! I've given them multiple tries, but I've had issues with every single order. 1. Customer service is horrible. You get a different person each time they reply to your email and almost all of them will give you a copy/paste response from the FAQ page without reading your message 2. I received defective products and they only gave me store credit, without refunding me tax or shipping, even when it's their fault! 3. There's extreme variations in sizes between products (they don't display the actual product reviews on their site, only review "stars") 4. They gave me the wrong store credit amount for my return and customer service would not help me. Again, I think most may be bots? Note: there's no phone # or chat box feature....even more shady 5. Bad quality! Not worth the price tag at all and not what you expect Please don't support this company! They make it extremely difficult to do returns and impossible talk to an actual person from the company to resolve issues. All of their money clearly just goes to paying influencers and not caring about their actual customers.”

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Posted 4 years ago

“DO NOT BUY FROM FASHION NOVA!!!! THE QUALITY IS TRASH AND THEY DON'T GIVE REFUNDS EVER. YOU GET STORE CREDIT ONLY AND THIS IS NOT POSTED ANYWHERE EXCEPT UNDER THE RETURN POLICY....WHEN IT'S TOO LATE! IF THEY HAD CONFIDENCE IN THEIR PRODUCTS THEY WOULD PROVIDE REFUNDS. GO TO NORDSTROM INSTEAD!!!! They have the worst customer service they have no manners and don’t know how to treat their customers .. they are very rude.”

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Posted 4 years ago

“If I could give it -10 I would. I purchased christmas gifts, 2 of which were faulty. As I came to know of these after the person opened them, (which was outside of their 7 day faulty notification policy), they refused to return them. I asked that surely for Christmas period the policies would differ. I purchased alot of gifts from them and didn't open the packaging assuming all items were of good quality. Another item was too big and when asked to confirm if I would receive a full refund (in the form of a gift card), the team kept sending me generic emails that they have a 30day policy for returns, although for christmas they had an extended 45days return policy. I have reported them to consumer affairs. DO NOT BUY!! . go elsewhere.”

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Posted 4 years ago

“I have ordered from Fashion Nova 3 times and each time i’ve been very happy. If you are ordering internationally like me (to Ireland) you may run into problems with paying taxes via GFS which can seem like a scam but it is 100% legitimate. It took exactly 2 weeks for my parcel to arrive (i ordered 5 dresses) and each one was perfect. The quality was great and the size matched. I recommend reading all reviews on their clothing carefully to guide your decisions and avoid problems. There customer service always responds within 24 hours and are quite helpful (i emailed about 3 times because i get worried and paranoid easily but each purchase i’ve made ended up being successful)”

Helpful Report

Posted 4 years ago

“First: their sizing is not accurate. Everything is all over the map and nothing is consistent. Some things I am a large and some things I am plus size, and you never know until the items come to your door. Second: their return policy is a joke. I returned my item within the 30 days of delivery, paid for my shipping back with a tracking number and after over a month of my items being delivered to them, I have received no refund, no contact, nothing. I have sent in several emails with no response. Terrible service and customer service. Third: Fashionnova has recently decided to charge duties to Canada customers. They have never done that before in my year of ordering up until December. The duties are insane!!! So not worth it if you are International. Overall terrible experiences with no assistance from customer service. Once they take your money, it's gone forever.”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews