Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Big company like this has no customer service everyone that ordered in November has yet to receive their order. It’s time to report this company to the better business bureau. If you email them they say hey we are not responsible for the clothes you purchased that never came once it leaves to be shipped it’s on the customer. If you don’t address the customers that spent over 300$ and got nothing. I will continue to post bc this business is too big for you all to not have customer service. It’s 19 days since I ordered bs n I never had this issue b4 it even said it’s in my neighborhood I’m like ok tf where?”

Helpful Report

Posted 3 years ago

“Terrible customer service. Stay away from fashion nova”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM THIS SCAMMER SH** SITE !!!!! DONT WASTING YOUR MONEY!!! Honestly, I’m surprised there isn’t as many bad reviews out there for Fashion Nova as I’d anticipated. their sizing is completely off (I’m convinced they don’t know how to size clothes) 1. Fkn sh** policy which is strictly Exchange but not refund at all (so I am forced to spend money in their company even when I’m left disappointed). 2. Charged for exchange label (I’m pretty sure they can afford free returns like every other online store. 3. The shocking quality, I bought 8 items and all is very terrible quality. ( I imagine the mark up of their items would be tremendous, considering the low rate quality of their stuff).”

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Posted 3 years ago

“For a company that’s says they have 24/7 customer service that’s a lie.. you call them and they say they are not open and direct you to a website where u will enter your inquiry but ntn is done about it..”

Helpful Report

Posted 3 years ago

“Wish I had seen these reviews before ordering. Customer service does NOT exist here!!! The phone number doesn't work, they either ignore your emails or send you one back that doesn't even deal with your subject. Submitted two forms online....nothing. Customer service "rep" is a bot that in the end directs you back to the site. I figure my money is gone. How do they get away with this????”

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Posted 3 years ago

“Dear FN, CHANGE YOUR SHIPPING METHODS!!!!! Long time customer (5yrs) never had a issue with FN until recently, they starting using “Lasership” late/missing packages. Placed an order, shipped the next day but it’s been 12 days for a small package to be delivered. No shipping updates or link. The most information I got was my package is in NJ waiting for next delivery step. (I live in Long Island NY). I have significantly have ordered less from FN because of this and this last order is my final straw.”

Helpful Report

Posted 3 years ago

“Very bad they lie about when I will get my package and when I pay for it it’s something else, very slow company.”

Helpful Report

Posted 3 years ago

“Very bad.My package has been pass delivery time and I still haven’t gotten it should’ve warned me from before!!!😐😐”

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Posted 3 years ago

“I have placed an order with the company early given that I wanted the clothes for an event and waited until the stated delivery date. My delivery did not come even though I paid for shipping. I continued to wait several days because their tracker stated "on its way" despite it not moving anywhere. The tracking number apparently doesn't exist when I look it up, I have emailed the company several times through their "contact support system" and have not received any response. I tried chatting on their site with a "expert" which is just a bot but all it does it end the chat and say to contact their support system, which I have several times already! I asked for a refund, no response. This is a joke, don't waste your money. Now I have to find a new outfit.”

Helpful Report

Posted 3 years ago

“Have been ordering from Fashionnova for a year or two and have been a happy, loyal customer until now. Placed my order 10 days ago and it surprisingly shipped very quickly. Then after my expected delivery, I was waiting and no sign of my package. Tried tracking through usps and it’s as if the tracking number didn’t exist. Went to usps store and they told me they couldn’t help me. Also, I emailed them everyday and have not heard anything back. They are an absolute scam! They even blocked my number as I couldn’t get in contact with them but when I called from a different phone it went through and was in line to be connected to the next available agent. Horrible. Would not recommend. Never buying from Fashionnova ever again. You lost a repeated customer!”

Helpful Report

Posted 3 years ago

“I ordered a few dresses from this company, I contacted them for an exchange. I emailed them, dm them on Facebook, Instagram and every possible platform to see exchange policy as they website wasn’t very well explained on how to go about it from Australia. It’s been over 3 months and no reply. One of the dresses looks nothing like the picture, poor quality. I feel like they are too busy with their influencers, providing them the best customer service and not their actual customers. Very disappointed. Now I’m stuck with 3 dresses because it did not fit and got cero customer service from them. Very dissatisfied. Maybe if you invest more on your customer that are paying for your actual products instead of paying millions on influencers, this company could run the long term, the fame got to their heads.”

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Posted 3 years ago

“I'm going to SUE!!!! i ordered weeks ago, my package never came and i am still being charged for it by quadpay, I'M suing you!”

Helpful Report

Posted 4 years ago

“Fashion nova is the ABSOLUTE WORST They will ruin your plans if your waiting on shipment for an important occasion. I placed an order on November 6th, order number #61998770, and paid for 3 day shipping. My order didn’t reach in 3 days and I called them and they said to wait until November 11th because sometimes it takes 7 days and so I waited like what they said. So I called the shipping company which is Laser Shipping and was told that fashionnova CREATES a shipping label but DOESNT actually ship the items and when you call they blow you off by telling you that you have to wait because the items are already shipped and when you cancel your item they charge you $7.99 out of your own money. Then turn around and give you store credit because they don’t return people money. What am I supposed to order from you again after the unethical behavior. They seriously need to shut down. I think I’ll just stick to Amazon Prime. I’m done with Fashionnova.”

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Posted 4 years ago

“DONT DO IT”

Helpful Report

Posted 4 years ago

“Firstly I ordered a package on November 9th 16:30 (order number: 62299374) and payed next day delivery. Next day got a message that it is delayed and if it won’t get shipped it will be canceled by fashion nova automatically even if I won’t do it. I was hopeful and waited until 12th of November but didn’t got any updates!! Realized it’s a big chance by now it won’t get shipped and simply be canceled. So I reordered the items that I wanted that was still left in stock on Thursday at 1pm and payed for next day delivery. Order number 62500137. I was expecting for it to arrive on Friday since it was written if you order by 1PM you guarantee next day delivery!!! This time I didn’t got any email about any delays. But only Friday 19:30 got a tracking number which is not even activated until now (now is already Saturday 04:30) because because it haven’t arrived to FedEx.... and it shows that estimated delivery time is Monday. Me and my friends are flying on Sunday and I need my package before that. The most frustrating part that all my friends that was ordering TO THE SAME ADDRESS and paying next day shipping got the packages in 19-24 hours from the moment they placed the order!! Why it’s me who didn’t manage to get it on time both times??? And plus I was not able to choose to change the address if it arrives after Sunday morning (especially since I payed for next day delivery!!!!!) or I won’t be able to return and get my money back... only store credit!!!! That’s the worst experience I have ever gotten from any online shopping!!!”

Helpful Report

Posted 4 years ago

“Shipping and customer service are terrible. I had 4 packages mis-delivered by the company that they use, Laser Ship. My complex uses package lockers and the delivery person entered the incorrect apartment number for my deliveries. I was able to intercept the first 3 packages that were delivered to the wrong address, and I retrieved my packages. I wasn't able to intercept the 4th package, and the people in the apartment that they delivered to incorrectly retrieved my package before I could get to it. So when I filed a claim, Fashion Nova denied my claim. I will NEVER buy anything from this company again.”

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Posted 4 years ago

“Horrible Return System.”

Helpful Report

Posted 4 years ago

“Ordered, paid, wait for days! Because every time I entered in contact they told me to wait a bit more. I entered in contact multiple times until they inform me that DHL had lost my pack, then contacted DHL and they told me that they could not use the code fashion nova had gave to me to track my pack. And because they had told me to wait was even "too late" to ask for refund according to them. So problems with: Delivery, refund, trust and service.”

Helpful Report

Posted 4 years ago

“Ordered on 17 September 2020. According to their online tracking, it is at Frankfurt. No response to emails. Tel number discontinued or something. Feel robbed”

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Posted 4 years ago

“Extremely unethical. They provided a discount code, we placed an order an it didn't work. Contacted them (sorry their phone is temporarily turned off so email only) and they provided another code, but then would not apply it to the order already placed. Instead, they sent a message saying "but you can use this code the next time you buy from us". Like here's going to be a next time...”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews