FlixBus Reviews

Name: FlixBus
Rating: 1.14

1.1 Rating 148 Reviews

3 %

of reviewers recommend FlixBus

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Metrics

1.1

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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FlixBus 1 star review on 17th January 2025

Nev

FlixBus 1 star review on 8th October 2024

Svitlana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid if you can, they won´t assume their mistakes, being on a bus from France to UK that left and arrived more than 2 hours late, the refuse to refund or compensate. The EU regulations about delays of more than 120 minutes might not apply for them because they will never give you a refund. Also ii is hilarious how they lay in their website saying they have high rate reviews but looking at all the reviews online, they have many unhappy customers.”

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Posted 3 years ago

“Terrible, We arrived 15 mins prior recommended plus additional 15 mins before departure time. We we're early... and standing there with 4 other random riders and the bus never showed after waiting a full hour after departure time hoping the bus was just late..?.. We called customer service and was disconnected 2x before talking with a representative. The representative told us the bus was there and you/we all missed it. We requested a refund and that was denied!!! We requested a refund for our return trip and was giving a voucher instead and no refund. Very disappointing indeed. This trip was important. Also the loss of time, monies and a huge inconvenience with drop off and pick up arrangements. If I could give Flixbus a ZERO STAR RATING I WOULD. Thanks for taking our money and leaving us stranded!”

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Posted 3 years ago

“Super schlecht... Super schlecht.... Sie haben vermutlich Plätze doppelt verkauft. Einen Tag vor Abfahrt nach 22 Uhr haben wir einen Nachricht bekommen,dass unsere Fahrt ausfällt, ohne Begründung. Wir gehen davon aus, dass der ausgebuchte Zug trotzdem fährt, aber vielleicht überbucht war. Bis zur eigentlichen Abfahrt am Montagmorgen war der Service von Flixtrain nicht mehr zu erreichen. Als Alternative gab es Busangebote für den gleichen Preis ab 10 Stunden nach NRW. Wir waren gezwungen, kurzfristig ein sehr viel teureres Ticket bei der deutschen Bahn zu kaufen. Schade, Flixtrain hat uns hier definitiv als Kunden verloren.”

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Posted 3 years ago

“Well if people are so worried about being around other people not wearing masks, do t take public transportation!!! Rent a car!!!! My husband is one if the NyC to be Boston flix bus drivers, and I can’t get over how people actually has the nerve to complain to him about how most people aren’t wearing masks!! Lmfaoooooo”

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Posted 3 years ago

“Ventilação do autocarro não funciona muito calor ar asfixiante autocarro cheio. Zero de segurança regras covid-19! Zero de apoio ao cliente simplesmente não existe! Muito muito mau 👎!”

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Posted 3 years ago

“Literally stole the money from its customers. A year ago i booked trip through Flixbus and the trip were canceled due to Corona. They issued me vouchers instead of refund the money back to my bank account. I didn’t notice that the voucher is valid ONLY FOR A YEAR since the issued date. Literally now we still in the middle of Corona and my 31,18euro is expired because I wasn’t able to travel anywhere. A very well trick from the company to steal the money. PLUS their customer service is really hard to reach and there is no way you could contact them for a refund.”

FlixBus 1 star review on 25th August 2021

Helpful Report

Posted 3 years ago

“I have tried to get my money back which is refund, but they denied it, then gave me a voucher, its kind a like forcing you to travel with them again. Also, my trip supposed to take max 4.30 hours from NY to Boston, but it took 6 hours, really don't know what was the reason.”

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Posted 3 years ago

“If I could put 0 stars I would!!! Flix bus is a horrible bus service from beginning to end! I went to the so called destination and the bus never showed up, so I called customer service and she re-routed me to go downtown, I almost missed the bus!! When I came back from my vacation it was 116 degrees in California and the BUS HAD NO AIR, THE DRIVER SAID THAT AIR HASN’T WORKED FOR 2days! 😳 I was traveling back to Vegas the bus was EXTREMELY HOT! Customer service did nothing about it. They said that they don’t accommodate customers since we got to our destination! They could care less about humans. I WILL NEVER CATCH THIS BUS AGAIN! 😡”

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Posted 3 years ago

“I have used flix bus once before without any issue. However today we are waiting one hour for this delayed bus. It is almost 100° in New York City and we are all standing outside. If the bus is delayed this much, the company should send out a replacement, not wait for the bus to arrive from his previous city!”

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Posted 3 years ago

“Many people say first bus is the worst company.. they’re not half as bad as this bus service. People cramped into a bus, with no social distancing.. oh wait, you’ve got to pay extra to sit next to your travellers.. yeah, don’t bother paying that.. they’ll just cancel it, not refund you, and put you on a bus that doesn’t even stop at the stop it’s supposed to! You’ll be thrown on a bus, not sat with your fellow travellers you’ve paid an extra ancillery fee for with someone you don’t know breathing all over you, because their mask is around their chin. Mmmm free covid. Like kids playing baby shark over and over again whilst dropping wotsits all over you? How about people with their callus ridden feet out all over the seats.. flixbus is for you. Honestly, I’m trying to make light of the situation, but it’s genuinely horrific. Feel free to contact them.. oh wait, their number isn’t operating on a Sunday, but their services are…? Honestly shut this shambles of a company down.”

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Posted 3 years ago

“From Boston to New York, driver takes 95 down, stuck in one jam after another. Peter Pan takes 84 and 684. Bus driver pulls over to rest stop with bus issue and does not make one announcement to anyone as to why or how long we would be there. Horrible, horrible service. And no cell phone rules. People talk as loud as they want.”

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Posted 3 years ago

“Left me stranded with no warning. Been trying to get my money back for months (March), Poznan (PL). Has ended up being 30 euros down the drain. Later, in the year - I used them in England and they cancelled my ticket. This is sham run by amateurs who don't care about their customers. They are happy to steal your money for a service which isn't provided. They might cancel on you and you can't count on them. I would rather pay double elsewhere then give my money to these blood sucking parasites”

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Posted 4 years ago

“Do not take this bus unless you want Covid! They lie and do not follow the regulations. When it left Boston it was at a 90% capacity, then made a stop in CT, where the bus filled up to 99% capacity. When I called the company, who is out of the UK, they said according to them none of the cities, including NY don't have a high Covid rate!! Look at the reviews on the BBB site. Again, I urge you, during this pandemic, not to take this bus!" Company!”

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Posted 4 years ago

“Unfortunately, I cannot speak to the actual service, as I needed to cancel my trip due to COVID complications, but I can say that their refund process has been lengthy, tiresome, and sketchy. Initially, I was meant to use their services in early April 2020, traveling in Austria, Hungary, and Poland. Early March, it became clear that I would not be able to make it to Europe, let alone Budapest, so I cancelled all three of my trips. I received automatic vouchers for all three trips; I took those numbers and used the form on the website to ask for a refund, as they instruct. My message was very clear and compliant with their instructions - it included all the original booking numbers, the new voucher numbers, and the amount expected to be refunded. No response. That's fine, I figured it was a busy time and it might take a while for my money to get back to me. A month later, early April after the date the original trips were meant to occur, I sent another message through their website inquiring about the refund, and again included all of the relevant information. This time, I promptly received an email from customer service offering the vouchers again, but quickly responded that I had no plans to travel in the next year, and would like the refund instead. They replied that it would take several weeks due to the volume of requests. Again, no problem. I waited another four weeks (it's now mid-May at this point) before sending another request. This time, I replied to their email rather than using the form, which seems to be the best way to get in contact. I reminded them that it's now been quite a while since they said they would refund me, and even longer since I cancelled the trip and asked for the refund in the first place. Another canned response about volume of requests and that they hope I travel with them again. I'm frustrated, but I've worked in customer service and know that this could be a system issue or simply something higher up. So I wait. Again. It is now late June 2020, 4 weeks since I was last promised my money back, 8 weeks since my initial contact with customer service, and 12 weeks since I submitted my first request (which, mind you, never received a response - only after I followed up did someone contact me). I've replied to the email thread again, but I expect another response just telling me the same thing. In each email, they have stated that they "remain confident that your experience was an exception and not the standard" (based on other reviews, it IS the standard) and they "look forward to the opportunity to restore your faith in our product and services on a future FlixBus journey". This will not happen, as I will never use Flixbus to travel, even if I ever do make it to Europe.”

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Posted 4 years ago

“NEVER AGAIN me or my friends. I will advice anyone to avoid Flixbus. They change your trip hour and if you cancel the trip you get back vouchers not a refund. They refuse to refund you and don't answer to emails. Unproffesional company. Realy disappointed... only the money matters, the clients have no rights.”

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Posted 4 years ago

“Left us stranded at midnight at the airport. Scam!”

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Posted 4 years ago

“Left us stranded at midnight at the airport. Scam!”

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Posted 4 years ago

“Really bad management and behavior from their staff.... You are advised to avoid their service whenever you have any other option. Bad timing, rude drivers and moreover they are able to discover ways/excuses to ask for extra money even when you have booked/pay your tickets like "our system cannot read your ticket. Buy a new one with the driver and just ask for a refund by email" ....and then on your request they answer you that you can have the refund for the extra paid ticket but there is a refund fee that is more expensive than the ticket itself!!! ...Just crazy) Just avoid.”

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Posted 4 years ago

“We decided to try flixbus because their prices were very competitive, well there is definitely a reason. I booked a roundtrip from asti to Rome and back. The first trip to get us to Rome changed 3 times in the 3 weeks before our departure, which is ok, but today, day of departure, i tried logging in with my itinerary number and the app said that the trip was canceled or changed and to add the new itinerary number (which i did not have of course) So I called the customer service and they told me that they had to cancel my bus but gave me an other traveling option for the same price. So instead of having an overnight bus directly to my destination I know had to stop in a parking lot in the middle of nowhere at 11:30 pm and wait there for 3 hours for another bus to take me to my final destination. There was no way to get a refund just a voucher for an other trip, and because they told me only 3 hours the departure i could not do anything but getting this 2 busses. Here I am in a cold parking lot on a bench for 3 hours with no open place to go for 3 hours. Awful. Cold. Snd in the middle of the night. I have meetings in the morning and i will not be able to sleep all night. And no refunds. I will never use this again!!!”

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Posted 4 years ago

“I’d vote zero stars if I could rate lower. We bought two tickets leaving Houston to Austin Tx. Price was good but stated that they pick up at Houston Hobby airport. Would have had to walk almost a mile across two major highways to get to an unmarked location where bus was to pick up and wait outside in rain for bus. Sent email that bus would not be marked differently than Flixbus to add to confusion. Should have stated more clearly on website so aware when booking. If they state pickup at airport, don’t expect to have to drag luggage a mile in rain to get to an unmarked pickup location because company appears to be too cheap to pay airport fees for use of normal pickup area that normal bus services use. We will not consider using this company in future Ken”

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Posted 5 years ago

FlixBus is rated 1.1 based on 148 reviews