grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,343 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered with Grubhub from a local restaurant that they had on their site. About 15 minutes before our order was to be delivered we received a text that the order had been cancelled. There was no explanation or reason. When we called the restaurant, osteria, they told us they did not have a contract for delivery with Grubhub. Grubhub charged our credit card and now say they will refund the money within 5 days. Unacceptable!! We got sucked in by Grubhub offering a $10 discount. Extremely frustrating as we then had to start over and go pick up our food for the evening.”

Helpful Report

Posted 4 years ago

“We had to pick up the orders ourselves, no one ever showed up.”

Helpful Report

Posted 4 years ago

“Honestly I don’t know why I continue to use this service. Some of these drivers leave the food at your front door and don’t even knock to let you know when it’s there. My biggest irritante is that my soda is almost ALWAYS missing. This last order....they left the soda right in front of the door so that when I open the door the soda spills. AND TGIS IS NOT THE FORST TIME THIS HAS HAPPENED!!!! Ow stupid can you possibly be? This is the last time! Because you can’t even call or send a suggestion or complaint. I had to find this website. I swear to God fix your issues or their will be a ban on your stupid half ass service.”

Helpful Report

Posted 4 years ago

“I have yet to have a good experience from this food delivery service. I’ve had nothing but cold food and wrong orders left and right. The drive was 10 minutes. I’m paying you to deliver my food. I had to text my driver because the order was ready 40 minutes before he picked it up.”

Helpful Report

Posted 4 years ago

“I'd give zero if possible. Ordered a pizza at 5:15 it was suupsed to arrive at 6:05, then 6:15, 6:30, 6:40 7pm, 7:30, 7:45... finally called the restaurant, the driver had left without our order, when I called they said the order had been cancelled, not by us..... YOU SUCK!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Grub Hub is HORRIBLE! If you look at the Grub Hub app, it states that your delivery time is between 45 minutes to 55 minutes (most of the time for us), Problem is, when you place your order, the restaurant you are ordering from receives your order the moment you pay Grub Hub & they begin to cook it. Problem is... The food SITS under a warmer (if your lucky) until Grub Hub arrives to pick it up. Who wants a taco from Taco Bell that has been sitting around for 35 minutes (giving grub hub 10-20 minutes to deliver). We received taco's that where so soggy & cold, that we ended up throwing it away. Called Taco Bell & they took my name & offered free replacement of our order next time we wanted Taco Bell (this time we'll pick it up). Thank you Taco Bell, shame on you Grub Hub. Every time we have ordered from grub hub our food is delivered cold. Their delivery drivers drag their feet in picking up your meal. Don't believe me? Try following your driver using the Grub Hub web site GPS tracker, you will see for yourself.”

Helpful Report

Posted 4 years ago

“I wish I could give 0 stars for some of the service we received. Twice our food says it has been delivered only to find it has not. When you call or text the driver they do not reply or were surly. Customer service is not helpful either, you may get a refund down the line but you have been inconvenienced by something that you pay extra for. Not cool Grub Hub!!”

Helpful Report

Posted 4 years ago

“I order for 1st time, several time time of delivery time changed. 90 mins later got email that my order was delivered. I called the driver went to voice mail. I text the driver said that she delivered it where Grubhub sent her per there app. I told her she delivered it to wrong place. She replied to my text to "stop harassing her." Then a few mins later she texted "Some people have no food at all be greatful" This driver does not know me how dare she treat a customer this way. I contacted customer service they refunded me my money. But still I had no food.”

Helpful Report

Posted 4 years ago

“Grubhub is horrible. I wish there was a way to give 0 Stars. We ordered our meal from KFC at 7:13 p.m. on Mother's Day. The confirmation email said it would be delivered at 8:19 p.m. then we got another email that said it would be delivered at 8:24 p.m. at 8:50 p.m. I called KFC to find out that it had not even been picked up yet. I called GrubHub and after three people finally got a manager to talk to me about my order. He said that the driver had picked it up at 8:52 p.m. at which I told him about the other emails. Then I thought to have him hold and I called the manager KFC by this time it's 9:15 p.m. and she confirmed that the driver had not picked it up yet. At this point there is nothing that the GrubHub manager could say or do he obviously has drivers that cannot be counted on and drivers that lie. Now after reading the other reviews I understand why GrubHub has two stars. I will never use them again and neither should you. On the upside KFC manager made sure that we had a warm meal. Did not charge us for it. Kudos to KFC”

Helpful Report

Posted 4 years ago

“Second time using grub hub. First time they cancelled order for no reason. Restaurant said grub hub was doing that all day. We had to go pick up our order at perkasie Pizza and pasta in Perkasie pa. Just ordered this evening for Mother’s Day and didn’t get it til well over an hour and one entree was missing. The most expensive item... crab cake... $18.99. I called the restaurant and they said it was sent electronically but grub hub didn’t send the crab cake. But yet we were charged for it. We are still waiting for it and I ordered at 5:30 pm and called at 7 pm. They said the crab cake would be here in an hour and it’s still not here. Totally”

Helpful Report

Posted 4 years ago

“GrubHub is more of a problem with the drivers than platform. With the COVID-19 pandemic, it's hard to get in touch with someone who can help you when things go wrong (which 50% of my orders have). Had multiple orders either canceled after an hour and a half, stolen, or never delivered. The last time this happened (no delivery), I contacted support. After asking for an order cancellation, they lied and told me it would take 15 minutes for my order to come yet they told me the order was READY for pickup. It takes more than 15 minutes for the driver to travel from the place to my apartment let alone to get to the place and pickup the order. I pointed this out to them and asked once again for a cancellation which prompted them to cancel and refund me for the order.”

Helpful Report

Posted 4 years ago

“I have had no good experience with GrubHub and today really irritated me. Ive been waiting for 2 hrs and attempted to contact "Francis" who neglected to text or call me back to inquire why the delivery was pushed back. Called Jersey Mike's to find out no one has attempted to pick up my order. Now I have to send my son to pick up my order because I can't drive due to having major surgery. Really sad you guys continue to mess up orders and now neglect people who aren't able to drive.”

Helpful Report

Posted 4 years ago

“I placed an order at 1:00pm from a restaurant that was literally a block a way, I couldn’t pick it up my self, only because I was working and care giving for a client that could not be left alone. The arrival time keeper changing from 1:20 to 1:45 to 2:15 before I knew it, it was 4:00pm and then I finally get a call from the driver saying she will be on her way in 15min. Wtf! That’s ridiculous!”

Helpful Report

Posted 4 years ago

“Gave them a second chance and they screwed me twice. The very first time I ordered from them the order was late and they got the entire order wrong. I think they gave me someone elses order. But they refunded me so I figured Id give them a second chance. Tonight I ordered a burrito, chips and salsa and a drink. I requested plastic ware and napkins as Im at a hotel. order placed at 650 pm with a 45 min time. It was delayed 3 times and finally arrived at 830pm. The drink was warm, the food was cold, no salsa and no plastic ware or napkins. The restaurant was 2 blocks away, next time Ill walk in the rain myself. Never again Grubhub.”

Helpful Report

Posted 4 years ago

“3 separate times I have waited for my dinner at least an hour only to be told there was a transmission problem and they canceled my order. I am done. Ready to let Facebook and any other social media . Grub Hub Sucks.”

Helpful Report

Posted 4 years ago

“Order never showed. It said it was delivered on the app, but not on my doorstep!!! Driver had called me totally lost. Text him my addtess still nothing after 30 minutes. I figured he would call again, but no phone or text. Will never use GH again. Thank god the restaurant I ordered from was cool and gave me another pizza I picked up which I was trying to avoid.”

Helpful Report

Posted 4 years ago

“Let me add myself to the list of cancelled orders by grubhub. No explanation and no call back. What very bad service! Not profesional at all. I will no use this grubhub service again. Now my 44 dollars take 5 to 10 business to be refunded. Load of BS!”

Helpful Report

Posted 4 years ago

“DO NOT BUY GRUBHUB GIFT CARDS This was possibly the worst customer service I have ever received in my life. I was given 3 GrubHub gift cards after my mother died. I set up a GrubHub account and loaded the gift cards onto the account. When I went to go use them about 10 days later, they had completely disappeared from my account. When I was finally able to speak with someone from customer service (after lots of time spent on hold, having my call dropped and calling back), they said the money had been spend by some guy in a different state. I explained the situation and they said they would investigate and get back to me within 48 hours. I called back 4 days later. Customer service told me that I had been deemed a "policy violator" and they could not speak to me. So, I emailed them explaining the situation. They wrote back that "the matter was deemed resolved" as the cards were spent and I could not respond to the email, but had to call customer service (mind you, this is the same customer service that would not speak to me as a "policy violation") Besides the terrible customer service, there are few things that alarm me and strike me as shady practices. The fact that my account was hacked days after opening it makes me think either it was an inside job or they are issuing the same gift card numbers to multiple people. Shady tactics used by their customer service team included but were not limited to: 1. Putting me on hold until the call is dropped so I never was able to speak with the same person if I was able to speak with a person at all. 2. Everyone I spoke with claimed to be a "shift manager" so I would be appeased that I got to speak with them, but clearly the didn't understand what I was saying. 3. Telling me I would heard back from the investigations department in 48 hours, then never hearing back from them until I called. At that point, I was deemed a "policy violator." So, basically they use circular tactics to avoid dealing with an issue that was likely created internally and hope that if they make it difficult enough you will stop calling them. An added bonus, is dealing with the internal predicament of "do I tell my friends that the nice thing they tried to do for me when my mom died turned out to be aggravating and frustrating and they basically threw their money away?"”

Helpful Report

Posted 4 years ago

“I could write an entire book about why you should not give your money to this business...yet. If they get their $#*! together...potentially reconsider. If this post is current, do not...I repeat DO NOT give a dime to this company. For the sake of well, space...I will refrain from large paragraphs. Grubhub does not communicate with the restaurant nor the customer to ensure the food arrives let alone what happens if it does not. Picture this: You're at a restaurant ordering. You order burgers for your entire family. The waitress takes orders and responds with "Okay I'll get that right in for you" and then never returns for hours to let you know that they in fact didn't have hamburger meat. Picture worse: After not informing you... a friend offers to go out of their way to make sure you got your food because by now it was late and your family has not had dinner and they know how much it meant to you because they took your call 3 times. (The friend is Blu Sushi which is who the order was with). The order my family never received so we made Macaroni family size at 10pm. Grubhub responds with a "we have no drivers available at this time" - (even when Blu had co formed our sushi was waiting for a pickup and would stay later than when they were open just to wait for the grubhub driver. SHOUTOUT TO BLU. Blu even asked where I lived to see if it was close enough for them to PERSONALLY DELIVER IT to me. At this time when money is tough...please reconsider where you are really putting it. What if I was a single mom/dad trying to feed my kids for the night and was never notified my food wasn't on the way?? Unacceptable. There are many other apps like -Doordash -UberEats -Instacart -Postmates -Chownow This is for the single dads and moms out there who could have potentially run into something like I did and had no other means of support. Grubhub...fix the communication between the restaurant AND the customer. Both need help...before something insane like this happens.”

Helpful Report

Posted 4 years ago

“Customer service is excellent”

Helpful Report

Posted 4 years ago

grubHub is rated 1.1 based on 1,343 reviews