Name: Handtec
Rating: 1.28

“Avoid this company at all costs if you put a bad review on trust pilot they report it so they look like they have mostly good reviews they haven't read the reviews on here”

Helpful Report

Posted 5 years ago

“Sent in my iPhone 6s as was offered £99. Phone was in good condition, with a hairline crack in the corner of the screen and small chip on the phone housing. I got an email saying they would only offer me £30!!! I refused, then they increase it to £45, again I refused and then offered me £57! I said No and asked them to send it back, with the original box I sent it in! They replied as per T&C’s they don’t send the phone back with “accessories”!!! So basically they will keep my original box and use it when hey make a sale! DISGUSTING!!! Have always sold me phone in the past to envirofone and never had issues!!! Wouldn’t recommend Handtec!!! Go elsewhere!!! Still waiting in my phone to be returned to me, WITHOUT THE BOX!!!!”

Helpful Report

Posted 5 years ago

“Sent in my iPhone 6s as was offered £99. Phone was in good condition, with a hairline crack in the corner of the screen and small chip on the phone housing. I got an email saying they would only offer me £30!!! I refused, then they increase it to £45, again I refused and then offered me £57! I said No and asked them to send it back, with the original box I sent it in! They replied as per T&C’s they don’t send the phone back with “accessories”!!! So basically they will keep my original box and use it when hey make a sale! DISGUSTING!!! Have always sold me phone in the past to envirofone and never had issues!!! Wouldn’t recommend Handtec!!! Go elsewhere!!! Still waiting in my phone to be returned to me, WITHOUT THE BOX!!!!”

Helpful Report

Posted 5 years ago

“Same as the rest - quoted £100 for my iPhone 6s and offered £60 once they had it. Will try to then up their offer rather than returning, and still waiting for them to return my phone to me. What’s cheeky is they offer slightly above their competitors, and then don’t seem to Honor it. Avoid!”

Helpful Report

Posted 5 years ago

“Pretty much the same as all the other reviews. They offered me £241 initially then tried to offer me £50 once they’d received my iPhone 7 Plus. Claimed there was all sorts wrong with it when I’d been using it fine beforehand with no issues whatsoever. I obviously declined the offer then they claimed they’d spoken to the supervisor and manager and tried to offer me two more stupid offers. I still declined as I can get more elsewhere. The company is a joke! Don’t waste your time sending to these fraudsters”

Helpful Report

Posted 5 years ago

“Same as everyone else. Sent my phone in exemplary condition- no scratches at all as it had a case on it it’s entire life they tried to say it had- knocked me down from 240 to 180. Never again, a scam.”

Helpful Report

Posted 5 years ago

“I sent 2 Samsung s8 devices off expecting 150 for each. They replied offering half of that. One was in pristine condition. I have emailed to complain and want my devices returning. Avoid the company and go elsewhere. They are definitely a con.”

Helpful Report

Posted 5 years ago

“Dreadful, they are a con. I had a phone from day one in a cover with screen protector. they gave a price. When it was sent to them they replied saying scratched case and front. Luckily I took a video of the phone from all angles which clearly showed there wasn't even the tiniest mark”

Helpful Report

Posted 5 years ago

“Dreadful, they are a con. I had a phone from day one in a cover with screen protector. they gave a price. When it was sent to them they replied saying scratched case and front. Luckily I took a video of the phone from all angles which clearly showed there wasn't even the tiniest mark”

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Posted 5 years ago

“Just the usual con job. They said £150 for my galaxy s8. Emailed to say the battery was worn and could only offer me £60! Lol! A worn battery on a 2 year old phone? Of course it's worn, it's 2 years old! A complete rip off! Don't go near them!”

Helpful Report

Posted 5 years ago

“Agreed a price for my phone online. Sent it off in original box. Was in great condition. Had always been in case and screen protected. They then said condition wasn't right and offered me around half. Reading reviews this seems to be their standard process. Avoid!”

Helpful Report

Posted 5 years ago

“Avoid these lot! Sent my iPhone in to them. New screen and battery replaced by Apple, no faults. Quoted £99 I accept, send off my phone they e mail me and day the home button doesn’t work, the screen is scratched and camera is faulty, they said it’s worth £30!! I was offered £80 at CEX! Con merchants! AVOUD AVOID AVOID!!! Wish I’d read the reviews first! Disgusting way to do business!!”

Helpful Report

Posted 5 years ago

“My phone in perfect condition. They quoted £155 on the website but after sending in the phone they only wanted to pay me £55. They made up all kinds of lies why they could not give me the quoted price. After lots of emails there last offer was £100 wich i refused and they have send me back my phone, but not the box and accessories. Avoid this company!!”

Helpful Report

Posted 5 years ago

“Sent my phone in working condition. Screen replaced by apple the week before. Handtec emailed me to advise their offer was 100pound less due to screen scratches. Clearly a complete con. I said no so they upped the offer but blamed battery life. I still said no and asked for phone back. They've then returned my phone with a heavily scratched screen. Total cowboy con job. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Familiar story they quote a price, half it when received as not in good condition, you agree lesser offer then they send you an email which states it was in Excellent condition. On selling side reviews are good and these are the reviews you see first.”

Helpful Report

Posted 5 years ago

“Wish I saw the reviews before I sent the phone away. Price given online £400+.. email back few days later £275 the local cex store offered me more. It's a scam”

Helpful Report

Posted 5 years ago

“Online I was offered £155 for Samsung s8 in perfect condition. Price was £25 better than O2 so I sent it. I did take photos first. 2days later received email saying screen had chips and 5 there was screen burn, offered me £90. I disputed the damage and asked for phone to be returned. 2days later another email stating examined by another person could offer £100. I still refused demanded phone be returned to me. 2days later phone returned. No damage as they described. Sent to O2 who examined phone and paid £130 without question. Avoid this company they will try it on to get phone for less. Emails available as proof..”

Helpful Report

Posted 5 years ago

“HI EVERYONE I SENT TO HANDTEC MY SAMSUNG A5 6 AND RECEIVED EMAIL AS MY PHONE FOR £0.00 , I SA8D IM NOT AGREE (as handtec terms and condition) PLEASE SEND ME BACK AS YOUR TERMS , AND ONE OF CUSTOMER ADVISOR SAID WAIT I DISCUSS WITH MY MANAGAR AND LET YOU KNOW AND REPLIED ME I HAVE TO PAY £30.00 FOR RETURN MY PHONE , I SAID I WILL SEND RETURN LABLE BUT THEY REFUSE , PLEASE HELP ME WHAT TO DO NOW ,”

Helpful Report

Posted 5 years ago

“Do not use these I’ve had the same problem as the rest of you iPhone XS I had for 3weeks they offered me £665 then emailed me to say it had scratches and a chip on it so offered £345 I disputed it and told them to send me photos of this no reply till the next offer of £575 this was on Wednesday and I’m still waiting to be paid they are an absolute joke”

Helpful Report

Posted 5 years ago

“I wish I'd read the reviews before I sent my phone to them. I posted a Huawei Mate 20 Lite 64GB which was only 6-7 months old. Since purchase it had been in a protective case and had a screen cover on. They offered me £76 online but later emailed me to say the phone had scratches and marks on it and would only pay £55 !! I did dispute it with them and they revised their offer to £65. I've sold older, scratched phones but in good working order to Mazuma in the past and have always received the price they quoted. I'll never use Handtec again, they are just con artists.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Handtec Reviews