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Howdens Reviews

1.8 Rating 214 Reviews
18 %
of reviewers recommend Howdens
1.8
Based on 214 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 41%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Howdens .
How does Howdens deliver?
(1 week ago)
Howdens delivers items by Courier and Own Driver.
(1 week ago)
D

Delivery - Average

50.00%
Industry Average
Now another 2 week delivery wait- no apologies nothing.
- Anonymous
Made 100% payment was not informed all items were not in stock , got a partial delivery , I had to call in to see what was going on & I was told I will get the rest don't worry .
- Anonymous
Since then we have had nothing but problems and we STILL don't have critical parts of the kitchen 5 days later and no answer as to when these will arrive - some of the issues: - Missing tower units for fridge freezer on delivery (critical as the starting point of the kitchen assembly) - Missing worktop (STILL NOT ARRIVED) so the kitchen is unusable - Main unit for utility sent in the wrong size (despite being measured by Howdens prior to delivery) - Incorrect design/measurements meaning we have had to improvise with the fitter to make it fit the room (Howdens accept the mistake but no compensation or alternative offered!) - Designed and delivered with X5 handles not included The store have been next to no help since taking our money and still cannot give us any idea of when we will receive the worktop so the kitchen can be fitted and used - despite telling us it had to come on 6th September.
- DP