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Howdens Reviews

1.8 Rating 223 Reviews
17 %
of reviewers recommend Howdens
1.8
Based on 223 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 45%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Howdens .
How does Howdens deliver?
(4 weeks ago)
Howdens delivers items by Courier and Own Driver.
(4 weeks ago)
D

Delivery - Average

50.00%
Industry Average
I purchased five kitchens from Howdens in the sale they didn’t have the stock to cover the orders so they sent out a few units from each order so to meet there target and made the balance up when they had stock the stock was damaged seven units in one kitchen another kitchen was delivered and the driver was late picking his son up from school so he threw the kitchen off the van it was shamed to bits my customer stood there with there mouths open they never send any plans with the kitchens it’s cost me over and over and soon as they have sold you the kitchen the sales man I used for years didn’t want to know Howdens have got so so bad I won’t be using them going forward quality gone out the window the kitchen designer driving delivery van trying to deal with missing parts damages I ordered stair parts for a delivery a week in advance they never come then when they did come a day late they forgot the newel posts so had two chippys stood why they drove from Northampton to high Wycombe dreadful kitchen company
- Phillip Gollins
Now another 2 week delivery wait- no apologies nothing.
- Anonymous
Made 100% payment was not informed all items were not in stock , got a partial delivery , I had to call in to see what was going on & I was told I will get the rest don't worry .
- Anonymous