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Howdens Reviews

1.8 Rating 214 Reviews
18 %
of reviewers recommend Howdens
Company Reviews Questions Metrics
1.8
Based on 214 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 41%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

Popular Questions:

Delivery

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Customer Service

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How quickly does Howdens resolve customer queries?
Helpful Report
(1 week ago)
Greater than 57% of reviewers feedback is Howdens takes over a week to resolve customer queries.
Helpful Report
(1 week ago)
B

Customer Service - Good

75.76%
Industry Average
“ Excellent service incredibly friendly and helpful team. Right from the outstanding manager Chris docwra down to the lads in the warehouse. Good quality kitchens supplied with the knowledge that I have the support and backup of a national company. All of this allows me to work confidently and to a very high standard. I've never had a dissatisfied customer ! Many thanks for all of your help, easpally the egham/Thorpe branch. Chris west. ”
- Chris west
“ Thank you again Howdens for your fantastic service and delivered on time again,in particular a big thanks to Joe Smith, designer at Leicester branch. Great service Joe from site survey to drawings, you are truly an asset to your company. Look forward to dealing with you again soon. Kindest regards. Mel Bird ”
- Mel Bird
“ Mick from the Eastleigh branch designed our perfect kitchen and within our budget. He was friendly and helpful, knew what we needed and designed a kitchen that fits our family and lifestyle. We're really pleased with the layout, quality and design of our kitchen. We also love the flooring and internal doors Howdens also supplied. Very happy with the service we received and the final results. ”
- R. Warwick
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