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Howdens Reviews

1.8 Rating 223 Reviews
17 %
of reviewers recommend Howdens
1.8
Based on 223 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 45%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Howdens .
Does Howdens deliver on time?
(4 weeks ago)
Greater than 41% of reviewers feedback is Howdens normally delivers on time.
(4 weeks ago)
D

Delivery - Average

50.00%
Industry Average
Order £1000 worth of doors under a promotion, when delivery came in they told me I had to get them before close of play ( approx 2 hours notice) on a Friday or I would have to pay the pre promotion price As I was on a roof I was never going to be able to do that as a sole trader, Turned up Monday morning first thing to collect them and they refused to let me have them I told them they cannot call me and give me 2-3 hours notice as a sole trader I cannot leave a job open They said they had called me earlier in the week ( which is not the case as mobiles and emails record all contact even missed calls ) So cancelled the order and bought from Wickes instead, who are all together happier to deal with customers and value the business, I cancelled my Howdens account immediately Working for myself I don’t need to deal with companies like this Rugby Howdens
- Tim