Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My online order was delivered with a leaking bleach bottle in with food stuffs. After emptying the bleach out of the bag, and throwing away the food it had ruined, I contacted Iceland. Because I didn't spend time taking pictures, they are unable to help. If I had known, I would have prepared beforehand and worn old clothes (as they were ruined by bleach) and put the frozen items in the freezer, complete with bleach on. I am not asking for a full refund, just the items that genuinely had to be thrown away, but, nope. Rules are rules. Will never be shopping in Iceland again online.”

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Posted 5 months ago

“For decades, I had happily used my local Iceland store. That was until one day, not too long ago, when its manager saw fit to falsely accuse me of committing an act of theft. Curiously, no efforts were made by this individual in reporting the alleged "offence" to the police. Nevertheless, he appeared happy to gloat that he had published my photograph (although I do not know to where), labelling it as that of a thief. The search for some form of redress from the company on account of this mistreatment has, at least so far, hardly been a experience which might be described in positive terms. My initial correspondence was misplaced - despite it having undoubtedly reached head office. A response, when it was eventually received, sought only to brush away the concerns that I had expressed...”

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Posted 5 months ago

“Saw the ads, went to the store, parked in their car park, did my shopping and left. A few days later, received a parking fine £100. Turns out they have sold their own car parks to third party companies and have no interest to resolve. Don’t care about customers”

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Posted 5 months ago

“Iceland promised a refund and customer service said they are refusing to refund me so I’m having to go via my bank.”

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Posted 5 months ago

“Storage of your van outside my flat. We need access for disability and keeping your van outside here is stopping that, I guess Iceland cannot afford to store their own vans?”

Helpful Report

Posted 6 months ago

“Non delivery of items it is 9:00 pm, order should have been here by 7:00 pm the latest. Can’t get through to customer services as they are closed. We’re very quick to take my money. Like the other shops, funds should only be taken once items have been delivered. Iceland was never like this before and have really gone downhill!”

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Posted 6 months ago

“Did an online order they took payment then later on in the day I canceled some water I realised I had already paid so called up spoke to a lady who said yes I see what had happened you will get a refund for it nope so called back told no you never got charged my bank says different so looked up reviews and wow I’m not the only one they don’t like giving refunds so that’s fine I will make sure to go in to store and get five pounds worth of goods for free this weekend we can both play that game added my shopping list clearly shows I was charged for it .”

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Posted 7 months ago

“Appalling customer service, supposed to give 10% discount to over 60s, the checkout guy at Cramlington, wouldn't give me it”

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Posted 7 months ago

“put my order on line friday evening 09/08/24. got no confirmation which was a red flag really but hey ho. my slot was 9-11 am the next day. never arrived. rang customer service. they said the driver called but no one was in. i live in a flat on the second floor,the i have to go downstairs to let people in. so that was lie number one. anyway reluctantly i agreed to another slot 7-9pm on the saturday, and guess what never turned up again. not once did i get contact for a update. so here i sit on sunday morning trying to get a refund going round in circles , customer support cant give me a refund because the store has to confirm my cancellation, but the phone at the store is off the hook. frustration is boiling. i will order from another supermarket from now on. YOU HAVE BEEN WARNED”

Helpful Report

Posted 7 months ago

“Don’t bother l only put 1 l could not put 0 quick to take your money no delivery customer service very in helpful still waiting for my refund need to take this further”

Helpful Report

Posted 8 months ago

“I normally shop with Tesco buy thought I'd try iceland for a change. Booked a slot which ended up delayed so I had to cancel as it went well past my slot time and I had plans. Zero information was given when I Phoned, quite unhelpful. Have received no refund so I've gone through PayPal. Never had this Hassle with Tesco so I'll stick with them.”

Helpful Report

Posted 8 months ago

“Needs to be shut down, one of the most frustrating companies I have ever shopped with online, their policies are bonkers and security questions frustrating, refunds hard to get as they are tight and they think people have time.”

Helpful Report

Posted 8 months ago

“This supermarket is THE WORST! bonkers policies that are frustrating and hard to get refund but they waste food. I have been waiting for over 24hrs now for defrosted foods to be collected because they arrived thawed and at room temperature and Iceland can't refund me until they are picked up but can't tell me when they will be picked up, so I have the inconvenience of having to keep smelly defrosted foods in my kitchen in warm weather because of their bonkers policies...that's unacceptable! I shop at many of the major supermarkets and Iceland are the hardest to get a refund from and the ID questions they ask, you would think they think they are Waitrose or Ocado or something other than a ghetto supermarket. Thanks very much for all the convenience you have caused me in the last 24hrs and the late delivery, since you changed the store and got into bed with amazon, your standards have gone down hill, not that they were great before. I'm as mad as hell.”

Helpful Report

Posted 8 months ago

“Policy not fit for purpose!!”

Helpful Report

Posted 8 months ago

“Had terrible time with customer service . Didn’t ever want to give 1 star Had money on my bonus card wanted to place order but my bonus wouldn’t come up on line ~ problem on going about 9 weeks emailing backwards and forwards still not sorted I will never shop with Iceland again .”

Helpful Report

Posted 8 months ago

“i have never had a problam when i got my online order from clapham but now it comes from tooting i paid for same day delivery but it never came so i was rebooked for the next day between 5 and 7 it came at 8pm and none of my freezer food was there i rang the complaints department as i can not get through to the store but they have not helped me i spend 80 pound a week and have ben with you for years but i will not be ordering from you again”

Helpful Report

Posted 8 months ago

“Never have what u need. Rude customer service. Think its OK to keep money needed for food and essentials for over a week. 60 quid missing out of my food budget this week. Refund policy is criminal. And crippling. For us low income family's. Bett off getting cab then paying for delivery for them.not deliver half ur shoping and Rob ur money for a week They shouldn't take money until they have packed items. Not charge u for expensive items knowing they can't forfill orders”

Helpful Report

Posted 9 months ago

“Absolutely shocking! Placed order 16th June 2024.had to cancel with customer services due to unforseen circumstances been fobbed off no end! Over £200 I'm still waiting for ! Keep being told it's been processed but now 21st of June still no refund! I will be contacting the CEO in morning or going public!”

Helpful Report

Posted 9 months ago

“Appalling customer service, as they gave conflicting information over the telephone and online when making a complaint about their own branded product that contained fewer items that should have been in the box. They are not interested in improving their services when things go wrong and do not value customers. I am not surprised to read all the bad reviews and I will longer be shopping with them again.”

Helpful Report

Posted 9 months ago

“Been with Iceland many years spending up to £400 online. Never had issues till now. Supposed to have had accident with delivery van resulting in my goods not arriving. Complained x5 to cs, appalling service, forgotten what the conversation was about and did it know anything! Need up emailing Richard walker only to be referred to his pa, who is now repeating her self over and over. Will never set foot in Iceland again. Tesco for me now”

Helpful Report

Posted 9 months ago

Iceland Foods is rated 2.5 based on 476 reviews