iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 494 Reviews

4 %

of reviewers recommend iD Mobile

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Metrics

1.2

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is absolutely useless horrific trying to contact them. Never go into a contract with them. Ours expired over 18 months ago and they began sending threatening e mails”

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Posted 2 years ago

“I can never call out, I can call people 20 - 30 times before I even connect. I give up & either walk or drive to friends & family in the end. My mom has the same problem with this network”

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Posted 2 years ago

“What went wrong? everything. DO NOT USE at all costs. Ended up with a default for £17!!! for a contract that i ended and overpaid for. NO communication, nothing. AWFUL.”

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Posted 2 years ago

“Cant believe they got as highly rated as 1.2”

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Posted 2 years ago

“No Internet coverage within Redditch Kingfisher Centre business's example Coffee#1”

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Posted 2 years ago

“Awful company. Website allowed purchase of phone that had been discontinued. Wasn’t contacted until two weeks later and after the payment was taken for the phone. Was advised the phone would not be made available and asked if I wished to cancel. I politely confirmed this and was advised that my money would be refunded within 5 working days. A month and several phone calls later I am still waiting on a refund. Each time I am promised that I will receive my money back within 5 working days. They fail to contact you when promised to and point blank refuse to contact you by email, thus avoiding any written log of the call. Was going to take two contracts out with these guys as I wanted to give them a chance. Needless to say this won’t be happening. Whilst writing this I still have not been refunded my initial payment for the phone I never received.”

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Posted 2 years ago

“Shocking company. Changed my bank details with them and they never updated it. All affected my credit score even after challenging it. DO NOT USE THIS COMPANY”

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Posted 2 years ago

“I am not happy with this contract sorry to says this because I am paying to much money every month please reduced the price down for me please I stay or I well cancel my I’d mobile phone ok just let you know oki we’ll do this ok.”

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Posted 2 years ago

“Signal is awful. Customer service is worse. Do NOT recommend!”

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Posted 2 years ago

“Appalling company. Yes it’s cheap but the service doesn’t work and the customer service is virtually non existent, a few rude people in an office somewhere who keep their contact details a secret.. avoid at all costs!”

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Posted 2 years ago

“Been frauded through Id mobile. Of course it's impossible to speak to anyone. So at this point my life is very difficult”

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Posted 2 years ago

“This is a company to avoid. The quality of the network is extremely bad. They make it very difficult for you to get out of a contract. They rip you off. Avoid and go to a company you can easily contact and leave if you wish to.”

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Posted 2 years ago

“Shocking customer service. Lied to. Cheated into getting a contact.”

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Posted 2 years ago

“Poor service for data . My son's sim is £7 a month with a cap on it just got a bill for £48 . No customer service at all to talk to just a text box which take for ever . Got extra charge on my other 2 sims when we went to Greece as the sim card location kept moving to Albania. They told me it must be because I was on a cruise. I stayed in a hotel never even went on a boat . After trying with no luck for hours still not got a refund . They just keep you want on the text talk saying thanks for being patient. I will never use this network again . Still not had a refund or anyone phoned me . Stay away”

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Posted 2 years ago

“DISGRACEFUL CUSTOMER SERVICE CAN NOT FIND THERE WAY OUT OF A PAPER BAG AVIOD AT ALL COSTS IF I COULD GIVE A NEGATIVE SCORE I WOULD”

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Posted 2 years ago

“ID MOBILE IS A SCAM Received sim card from them yesterday and internet (supposed to be fast 5G) is extremely slow not only at home but also at my working place anywhere I go. Have to wait a full minute or longer to open a website. Tried on galaxy s22 ultra and iphone and compared with Vodaphone and EE similar sim cards and I have an impression that ID mobile is a scam. Called them repeatedly to cancel and they ask strange question and finally ask me to wait and never return. Date of experience: 06 October 2022”

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Posted 2 years ago

“Service very bad,I am trying to resolve my issues over the phone ,instead is typing at home .....”

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Posted 2 years ago

“Sent sim. Sim incompatible (in a 2021 released device) Sim cancelled and destroyed. Still charged for the length of time I had the SIM in my possession. Surely iD could have listed incompatible devices clearly before ordering. Not once in all my years of mobile phone ownership have I had an incompatible device. Specifically not in this device where I've had 3 separate simcards previously, all worked. Customer service were shocking also.”

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Posted 2 years ago

“Terrible signal and customer service. Very poor in every way. Would not recommend to anyone, pay the extra fiver to go to EE or somewhere else. AVOID THIS COMPANY.”

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Posted 2 years ago

“Even 1 star is too generous for this awful company! After being long standing customers of ID my husband decided to upgrade his contract and get a new phone! When the phone arrived it was an opened IPhone 13 pro max and was switched on in the box already. He contacted ID straight away to report that he had received an IPhone 13 pro max gold when he’d actually ordered an iPhone 13 in red. We decided to be honest as if anything went wrong with the phone then his contract wouldn’t be covered with the warranty! (Honesty clearly gets you nowhere) they told us to return the phone at our own cost and once received they would allow us to reapply for the contract. Once the phone was returned we called for an update only to get a really obnoxious guy on the phone who basically said the phone you returned is a fake and we need the correct phone back! In so many words he accused us of stealing the correct phone and returning a fake! We have absolutely no leg to stand on or any proof that that was the phone we opened and took out of the bag they had sent us! They’ve been absolutely awful and we’ve had no support from them, we have basically been accused from the get go with no investigation into the courier service or anything! We have asked for the phone to be black listed and reported it to the police as stolen and even have a crime number. ID we are so disappointed in you as we have both been long standing customers and have recommended you to so many people and we’re treated like this. One of your advisors accused us from the get go without any proof and you’ve basically just shut us down without any investigation! We WILL be taking this further! What a disgusting company. My husband is now having to pay for a phone he never received… someone somewhere has clearly swapped or packed a FAKE IPhone which has been confirmed by ID! And have stolen our phone and we’re now expected to suffer because of it because you will not investigate the courier service?! That you choose you use! Absolutely shocking! Avoid at all costs!! After reading all other reviews I am not surprised at how we’ve been treated after looking at the way others have also been treated! The police also confirmed that this happens a lot?! Why are they not being investigated?!”

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Posted 2 years ago

iD Mobile is rated 1.2 based on 494 reviews