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iD Mobile Reviews

1.2 Rating 467 Reviews
4 %
of reviewers recommend iD Mobile
Company Reviews Questions Metrics
1.2
Based on 467 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

Popular Questions:

Delivery

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Returns

Customer Service

How can I contact iD Mobile? How quickly does iD Mobile resolve customer queries?
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How quickly does ID Mobile resolve customer queries?
Helpful Report
(2 weeks ago)
Greater than 52% of reviewers feedback is ID Mobile takes over a week to resolve customer queries.
Helpful Report
(2 weeks ago)
B-

Customer Service - Good

74.11%
Industry Average
“ Terrible do not go near them !! Still getting bills and I had left them in March , paid in full when I left , never had this problem with any mobile company before , customer service so so so bad ! ”
- Kathryn
“ Love this phone company. They are run by car phone warehouse using the 3 mobile service. They have a nippy little phone app where you can manage your account and they have an online account management platform. Bills are very clear, prices very competitive and service always on point. Thank you iD Mobile ”
- Mohammad Ahmed
“ Using them for a few months now. I have had issues with them but their customer service makes up for these issues. Che the person that served me over the phone was exceptional. He changed my plan, got me a better deal and I went back on to the network as I initially cancelled my contract. Thanks Che ”
- Anonymous
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