MADE.COM Reviews

Name: MADE.COM
Rating: 1.38

1.4 Rating 634 Reviews

8 %

of reviewers recommend MADE.COM

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Metrics

1.4

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MADE.COM 1 star review on 25th October 2022

Edward Stock

MADE.COM 1 star review on 14th October 2022

Lhamo Bos

MADE.COM 1 star review on 22nd August 2022

Anonymous

MADE.COM 1 star review on 15th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without fail the worst company I have ever experienced. No quality control over items - chairs arrived with broken legs(!), red die on grey chairs, stitching coming apart - the list goes on. My big mistake was placing an order of 4 items - my first order and my last. Having sent back on 1 Sep the two stools they sent as replacements for the first shoddy set (the replacements being even more damaged than the first set) I am still waiting for the £300 refund - it is now 15 Oct. I also do not believe that the names of Sian, Karin, Chloe etc are real people - I highly suspect these are AI robots. Every email I have received are written in exactly the same way, even down to the same punctuation errors ....”

Helpful Report

Posted 6 years ago

“Waited nearly a month for an order (table and chairs) due to dispatch within 2-3 days, we needed the product quickly which was a key reason for choosing the design. It finally dispatched minus the table and Made couldn't advise when the table would arrive. Gave up and cancelled.”

Helpful Report

Posted 6 years ago

“Disgraceful, appalling, unreliable. What else can I say. Delivery lets you down every single time. Will definitely not buy again.”

Helpful Report

Posted 6 years ago

“They're a 'take your money and run' organisation. I ordered a bed and requested construction because of a knee injury. They missed it off the order and refused to add it back on because "once the order has been made they apparently can't change it". What makes it annoying is that the only reason I noticed the construction was missing because they emailed me to confirm the delivery and to check if everything was correct and let them know if there was any mistakes. They made a mistake, they brought it to my attention and then they refused to do anything about it. Ridiculous.”

Helpful Report

Posted 6 years ago

“THE worst customer service you can imagine, they simply do not care once they have your money. Product quality is hit and miss, they purposely leave parts of your order out (as do not have the staff to deliver all items on the same day despite items being ordered at the same time and not being informed of any delayed delivery times) and expect you to take time off work to take delivery of the parts of the order they have not supplied. Avoid if you want a stress free transaction. The sad part is people will continue t shop with them as their products are different. Sort it our MADE.COM!”

Helpful Report

Posted 6 years ago

“I purchased a Tully Sofa Bed. The purchase price didn't include delivery which was disappointing. Delivery wait is about 8 weeks which was disappointing. Made put Tully on sale with a significant discount shortly after I made my order, again disappointing. However, the furniture looks good, appears to be reasonably well built and will serve it's purpose well. Of special note were the delivery crew. Two men, unloaded, unpackaged, delivered to my 2nd floor apartment (no lift) and positioned it so I could complete the construction in-situ. Excellent delivery!”

Helpful Report

Posted 6 years ago

“Design is spectacular and the quality is so much higher than anything I've seen elsewhere.”

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Posted 6 years ago

“Useless customer service setup. Items do not look like web images. Complete waste of time and money as you are made to pay for their shitty unreliable collection for returns of products that are of very poor quality for the price”

Helpful Report

Posted 6 years ago

“Product no longer fit for purpose as colour of said product not true to description. Customer service appalling and no recompense or concern. Advise - be careful about a company who has wonderful products but capitalist values and very poor customer care My guess is that if your product is fine you won’t have a problem but if not Dreadful”

Helpful Report

Posted 6 years ago

“Really really bad quality. I sold the sofa on gumtree for a tiny price. It was made of cheap horrible splintered boards and terribly cheap fabric. Stiching came loose in a matter of weeks. Don’t be fooled. Also they hide reviews online and on fb!”

Helpful Report

Posted 6 years ago

“I ordered a bed from this company on 29th July. It is now 27th September and I still don't have the bed, although Made has my money! The estimated dispatch date keeps being pushed further back, currently "estimated" at 25th October. Meanwhile I am sleeping on a mattress on the floor. Trying to get through to customer service by telephone is a nightmare, and they simply ignore your messages or emails. After eventually getting through, and throwing my toys out of my pram with a customer service rep I was offered a £60 voucher for inconvenience. However I still have no idea how many more times my order dispatch might be pushed back or if I will ever get the ( very expensive) bed I have paid for. I would strongly advise that you avoid dealing with this company.”

Helpful Report

Posted 6 years ago

“Fantastic quality lamp and prompt delivery. Highly recommend.”

Helpful Report

Posted 6 years ago

“We ordered a bed on the Monday, it was dispatched on the Tuesday and delivered on the Saturday as scheduled- a couple hours earlier than scheduled! Was able to track the order and the delivery company sent updates and rang 10 mins before to check we were in. Couldn’t fault them. The bed went together easy enough and looks great, strong and doesn’t squeak like our old one did! Tip for if buying a storage bed (we got burcot storage bed) the base needed the weight of the mattress to help the spring mechanism close. Works perfect and the storage space is huge. Very happy and would order from them again”

Helpful Report

Posted 6 years ago

“So you their products are cool, right? Sleek, stylish, seemingly well made? But that's about where the positive thoughts finish. I've had a truly horrific experience with made.com and their delivery partners Arrow XL. I've emerged from the whole saga stressed out and poorer. The only recommendation that I can make to anyone looking to buy anything from them is: just don't...it's simply not worth it. This all started when I ordered a bed from made.com and scheduled it for delivery on Monday. Despite me asking a family member to wait at home the whole day for the delivery, it just never showed up. Slightly confused by the whole thing I called the delivery number and they seemed even more confused but rescheduled the delivery for Saturday (apparently the earliest that they could). Saturday rolls around and my 6-month pregnant wife, 2 year old daughter and I wait all morning for the delivery only to realise that it wasnt coming. At this point I have already dismantled the old bed as I was giving it away to charity. So I have to call the delivery number again and this time they tell me that they can't ship the product because they haven't received all the products from made.com. At this point I call made.com and explain to them that my pregnant wife has to sleep on the floor because no-one has delivered the bed. They initially sound sympathetic (don't let that fool you, they couldnt care less) and promised to call me back once they managed to get to the bottom of this...they don't. Monday rolls around and I have to chase the delivery company (Arrow XL) but they keep passing around the responsibility. The final event was today (Tuesday) when I call Made.com to take responsibility for this ridiculous saga and they finally come clean...they are missing a piece of the order and the product has been discontinued. I ask them if they are prepared to make it right by replacing the item with a different colour (exactly the same model but costs £100 more) and after a few moments on hold the customer service agent (Ayesha) states that her senior team member (Sian) says 'no' and is only willing to refund the product and throw in a £40 voucher (as if I'm going to spend a further penny on Made.com). For me it seems ludicrous that this company is not prepared to act in good faith and make things right. At the end of it all, I just wanted the bed that I had paid for and was prepared to take something similar...but I kept getting the 'computer says no' automated response from Ayesha. They'll say things like 'I completely understand...' and 'we appreciate...' (just have a look at their replies in this forum) but when it comes down to it, you are just a ticket that they are looking to close and mark as 'solved'. So my final recommendation: if you don't want the hassle in your life; if you just want to get what you paid for; if you want to feel like a human in the process...buy elsewhere. Whether online or in-store there's plenty of other sites/shops that will treat you with respect and even if things go wrong, will make amends.”

Helpful Report

Posted 6 years ago

“I've returned my order nearly a month ago and made.com are completely ignoring my emails and no refund has been issued despite being promised it will be done over 3 weeks ago.”

Helpful Report

Posted 6 years ago

“Ordered a sofa from Made, delivery was actually earlier than I had first anticipated. Easy to use site, fast delivery and a beautiful product. Would definitely order again.”

Helpful Report

Posted 6 years ago

“Do not place a large order with Made.com. I was moving overseas and ordered lots of things - some stuff didn't arrive on time and even after repeated phone calls, it was challenging to cancel orders that would not come on time. I was not notified about delayed goods and returning some items was a nightmare. The company collecting returned shelves photographed the items before taking them. After this, the shelves appeared to be lost, so getting a refund (even with the removal company's pics) was challenging. Confusion over such a large order, coupled with a complete lack of care, left me in a real mess before leaving to work overseas. I liked made.com and this was not my first buying experience with them. I can say with some certainty that they have lost my custom.”

Helpful Report

Posted 6 years ago

“I ordered a desk which arrived 3 weeks after I placed my order... It was supposed to arrive within 7-10 days.. not very happy because I counted on having it earlier. Not happy with customer service. I had to convinced them to refund my delivery charge. They certainly do not know how to make a customer happy.. I am just reading other similar reviews. Too bad I did not read them before placing my order..”

Helpful Report

Posted 6 years ago

“Absolutely dreadful experience, please don't buy. I have waited 11 weeks for a lamp to be delivered, and now they tell me that I need to wait another 85 day CRAZY! They buy items in bulk to save up on the products and make you wait an insane length of time, but want the money in advance! Awful company”

Helpful Report

Posted 6 years ago

“Terrible customer service. I had faulty chairs delivered to me (with quality control stickers all over the items pointing out the flaws!) and now have to wait 16 weeks for a replacement. When you call to speak to a manager, you are told there are no managers in the building. Communication is terrible; when I asked for a refund on another item in my order I was not told that it would be a partial refund due to a voucher I used. This was after a MONTH of waiting for the refund, which I had to remind them about. Of course, I understand the voucher policy, but good customer service would have highlighted this from the get go! Won't be using again.”

Helpful Report

Posted 6 years ago

MADE.COM is rated 1.4 based on 634 reviews