National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 204 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 2nd January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STOP!! Do not order anything from these crooks! Twisted company with no ethics. A "FREE" offer was sent to our office and then a bill for $90 come there after. This Company is fraud. I am not an owner of the company”

Helpful Report

Posted 4 years ago

“Made an order. then found out there's a 20.00 charge to "SET UP" Called and canceled order. Talked to TONY, he refused to give last name or any type of number. As Expected. a few days later I get a notice I have a package coming.....E-mailed them telling them to stop order. NOTHING!”

Helpful Report

Posted 4 years ago

“***BUYER BEWARE*** Received dried out pens. None worked. My email was ignored. It took 10 minutes to speak with a representative who couldn't help me. I was placed on hold for 10-15 more minutes waiting for a manager. The manager placed me on hold for 15 minutes. When he got back on, he was surprised that I was still on the line. He placed me on hold again. When he finally came back, it was to tell me that he emailed me a return ticket so I can mail back the garbage pens. And then what? Go through all of this again when they don't remedy the situation? They're keeping you on hold hoping that you hang up. I happen to have the day off. I switched my laundry, vacuumed my room, and cleaned my entire bathroom while on hold with them. DESPICABLE. THE WORST.”

Helpful Report

Posted 4 years ago

“The worst service I've seen in years. Place order and never received a proof of art work for 3 weeks. After calling them no one knew why I never received the proof. This company started making up a logo that had nothing to do with our image and started production without my approval. Re-start the order and was told it would take 2-3 weeks for production to finish. After another 3 weeks, decide to all since nothing arrived. Agent on the phone tells the production started just a day before my phone call. The reason, GET THIS! it took them 3 weeks to transfer the payment from one order number to another! LMAO! if a company is going to lie find a better lie. Was ready to continue business with them since we custom print many products for promos. Good Bye pens.com. P.S Requested a manager contact me for the reasons above. Mentioned I was going to cancel the order if no ones called. NO ONE CALLED!”

Helpful Report

Posted 4 years ago

“I wish I read these reviews before I ordered! Everything that happened to me is listed here. Never contacted about item not available after a month of waiting. Every time I called, was told "in production" then finally determined "back ordered". TERRIBLE CUSTOMER SERVICE. Clearly not interested in customer satisfaction. After escalation, was offered $5.00 off of $18.00 shipping!!! Unacceptable!”

Helpful Report

Posted 4 years ago

“Order #, 547182160, vinyl sleeves for , Nov. 16 2020. Still waiting. Called for order status several times. Today, same answer, 1 week, in production. Rude customer service, hung up on me. No real answer. Just plastic sleeves, many calls, same answer, no product.”

Helpful Report

Posted 4 years ago

“National Pen's customer service is ATROCIOUS. Not only do they not respond to you when you are trying to get a proof....BUT THEY DO NOT CONTACT YOU WHEN THEY DON'T HAVE THE INK TO PRINT YOUR PRODUCT??????????? AFTER A MONTH OF WAITING?????? Absolutely atrocious. This company is horrendous and should be shut down.”

Helpful Report

Posted 4 years ago

“THE WORST CUSTOMER SERVICE EVER!!!! BEWARE OF ORDERING FROM NATIONAL PEN AS THEY WILL NOT CONTACT YOU IF THEY CANNOT FILL THE ORDER! I ORDERED ON 11/3, RECEIVED PROOF ON 11/7 AND REPLIED APPROVED. A MONTH LATER I HAD TO CONTACT THEM ONLY TO LEARN THEY DID NOT HAVE THE PRODUCT AND COULD NOT FILL MY ORDER! THEY ARE AN EPIC FAIL IN EVERY WAY TO DO BUSINESS WITH --- BEWARE!!! THERE ARE BETTER COMPANIES THAT HAVE 100% BETTER CUSTOMER SERVICE!!!!! I WILL 'NEVER' DO BUSINESS WITH NATIONAL PEN AGAIN!!! EVER!!!!”

Helpful Report

Posted 4 years ago

“Customer service was horrible. They ruined my whole order which was over $5000 and all they could say was they would give me $30 off my next order. They sent over half of my orders to another customer so I did not have it in time for my event though I ordered it 2 months in advance. The rest of them had either the wrong names or wrong address. They gave me the run around for 3 weeks before they even offered the $30 off. Do not use them unless you enjoy giving money away.”

Helpful Report

Posted 4 years ago

“I have tried to order from this company twice. Both times my order was not sent. t took a week for me to get someone on the phone to discuss this. It really didn't matter because it was NOTHING they could do to help me. I am VERY dissatisfied with the service I have received from this company and DEFINITELY WOULD NOT recommend anyone to use them”

Helpful Report

Posted 4 years ago

“I ordered 700 christmas cards with pens to mail out to my customers. These cards cannot be mailed with the envelope provided, you have to purchase a separate bubble mailer. And you cannot use a stamp even a higher postage stamp wont work it has to be shipped as a package. The card/pen cost 1.89 a piece but is 2.85 to mail. I have spoken to customer service reps 4 separate times over this issue, and there response was that the card was meant to be hand delivered not mailed. Nobody is hand delivering 700 christmas cards. This is false advertising. Who sells a Christmas card that cannot be mailed the way it comes. I am very dissatisfied with this product and don't believe I should be billed for this. They are useless to me since I cannot mail them out. I have tried to return them to the company but they wont accept any returns. Now they are threatening to send me to collections.”

Helpful Report

Posted 4 years ago

“If you have a dealine make sure you order MONTHS in advance. Order something on 10/26 for my son wedding on 11/28. Was told I would have in 10 days....Still don't have the product and it wont be delivered until AFTER the wedding😡 NEVER AGAIN!!”

Helpful Report

Posted 4 years ago

“Just avoid by every cost”

Helpful Report

Posted 4 years ago

“ZERO STARS!! The ABSOLUTE WORST company to order from!! Had to call numerous times before they sent my proof. I was told 10-15 business day production after approval. When the 15th business day came I called for an update was told my pens were out of stock and other items still in production!!!! I emailed a week prior for an update and was NEVER NOTIFIED of any out of stock items!! Very poor communication, no follow up. I will NEVER order from them again. Stick to a reputable & reliable company like Vistaprint. EXTREMELY DISAPPOINTED. I don't know how they are even in business. I wish I would have seen the other reviews before I placed my order. STAY AWAY!!!!!!!”

Helpful Report

Posted 4 years ago

“Do not order from this company!! I placed an order and they gave me a price quote from the website just under $143. A week later I get an email to approve the final artwork to go to production and I checked the price to make sure it was the same they originally gave me and it increased 150% over the original price quote. I complained and the answer I got was, sorry we cannot honor that price, but we’ll give it to you for just under $250. If they give you a price quote, they should honor that price to be credible and also have integrity. As you can see, there’s no integrity in National Pen. I have all documentation saved and willing to show. please use a company that will stick to their prices and have integrity.”

Helpful Report

Posted 4 years ago

“I would never order from National Pen Company again nor would I recommend them. Stay clear of this company if you are on a deadline. Horrible experience and liars. I ordered pens for a baby shower on 9/22/2020; however, prior to placing the order I asked, whether I would receive the pens before Friday, 10/9/2020. I was told YES, no problem. I have called National Pen Company at least 2 – 3 times a week and emailed approximately 2 – 3 a week. The Customer Service Representatives (CSR) in spoke with were very apologetic, but was never able to assist. They could only tell me my order was in production – I asked “what does that mean?” They said it’s in production, so I asked, “can you check with or call the production department and ask where they were with my order.” The CSR stated “they were unable to get in contact with the production department.” Every time I call and the CSR stated they would return a call – there was no return call OR when I emailed, I would get reply email within a 2 or 3 days, only to tell me that my order was in production. Finally, I spoke to a CSR on 10/1/2020 and was told my order would be RUSHED and I would receive the pens on Wednesday, 10/7/2020. Bottom line – I called back on Monday, 10/5 and Tuesday, 10/6/2020 only to be told that my order was still in production and I would not receive the pens until after Friday, 10/9/2020. That CSR offered me a 15% discount on my next order—why would there be a next order and I have not received my first order. FYI…Don’t ask to speak with a supervisor because one is never available and do not ask for National Pen Company corporate office because they do not have that information available. SMH!!! Extremely unhappy and frustrated. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“If you are expecting an item for a particular date this is not the company to order from. I ordered my product 1 month in advance and when I called at the end of the month because I hadn’t received it they tried to blame me saying I didn’t approve it in time. They changed their story when I was able to produce an email with the date that I had approved it. They wouldn’t let me speak to a manager and they said they couldn’t do anything about it. Very disappointing”

Helpful Report

Posted 4 years ago

“Worst customer service I’ve witnessed in 63 years! Ordered pens and it’s taken over 6 months. Never received them. Ended up canceling order. Just go to Amazon... they ship much faster ... Bonus: they’re cheaper, too!!”

Helpful Report

Posted 4 years ago

“Pens won't hold the cap on after just a short amount of use. Customer service did not respond for weeks, then had me ship back 25 pens. I shipped back 25 new pens as requested, plus one with the failure evident (and marked). They responded that out of 25 pens only one failed and offered me 15% off a future order. What poor customer service! Never going back.”

Helpful Report

Posted 4 years ago

“I have ordered from this company multiple times. However on my last order they made a mistake. Instead of .com they put .cpm My account manager told me she would get back to me within 48 hours. Did not hear anything for 2 weeks. I got another call from a different account manager who stated this was the first she heard of it and would get back to me in 48 hours. 1 week later I get an email asking for pictures of pens. I sent them to her immediately. She offered me 15% off a new order. They messed up 500 pens and offer me 15% off a new order?! No thank you. Why should I have to pay for your mistake??”

Helpful Report

Posted 4 years ago

National Pen Company is rated 1.3 based on 204 reviews