National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 204 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 2nd January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"High and Dry" .... they even admitted that they screwed up. But told me to spend another $70 or buy another product that was more than DOUBLE the price so that it can be fixed and I can get my order. So let me get this straight... I have to double my price to fix a mistake that yall admitted (2 weeks later) that they made. I'm at the point of laughter with their lack of assistance. Order canceled. And now I see why they have a 1 star rating.”

Helpful Report

Posted 4 years ago

“I ordered a product to be custom printed. The rep and I worked out the proof and I approved before they started printing. When I received the order one month later, they were not what I approved. They double printed a part of the design, so the same text was printed twice on the face of the product. This was not what I had approved. I emailed my rep Simone Barnaby and asked about having the order re-printed correctly. She never replied. This company has terrible customer service and they will ignore you to avoid responsibility. Also, they are slow to get custom printed products completed. The product I ordered takes about 21 days to ship according to the website. I had to call after 30+ days to ask about my order. I had to call on two different days because the first few times I called no one would answer and the call did not go to any voicemail. I just kept waiting and stayed on hold for 30+ minutes until I gave up and called again another day. DO NOT ORDER ANYTHING YOU WANT CUSTOM PRINTED BECAUSE THEY WILL MESS IT UP. They try to sell too many things to everyone and lost their quality and focus.”

Helpful Report

Posted 4 years ago

“fter receiving an overcharged setup fee, we promptly cancelled our order within 24 hours.the advertised price was NOT what the official invoice reflected and we chose to wait until we could justify this fee on a massive order. They shipped anyway. We’ve contacted several times via email and they’ve ignored over 5 attempts to make it right. Now they continue to send bills with “past due” fees all while refusing to actually communicate for long periods of time. I think they ignore communication to be able to tag those fees on. This company has a mediocre product but absolutely deplorable, scam-level communication and customer service. We will be filing with the BBB and if they so much as TRY to send us to claims they’ll hear from our attorney. Plain and simple.”

Helpful Report

Posted 4 years ago

“I was an old long time client but this company has proven how unethical their business practices have become.. Sadly, I warn off ANYONE from doing business with charlatans... Customer Service has DISAPPEARED and lack of honesty has become the norm... IT IS VERY SAD”

Helpful Report

Posted 4 years ago

“This company is a JOKE! I was happy that I received my order sooner than expected...only to find out that the pens were writing in purple ink and not blue like I ordered (and it's clearly purple). I spent over an hour with customer service on 6/23/2020 and I specifically asked if I should send the pens back before they send me actual pens that write in blue ink and the rep advised that they didn't want the pens back because they won't do anything with them. So I proceeded to ask what I should do with them and she advised to either discard them, donate them or keep them since I already have them. She advised that she was placing another order for me and that I should receive an updated email from National Pen. About 3 weeks later, I get an invoice mailed to me, and a phone call to call the billing department about my INCORRECT order. I called the same day I recieved a voicemail and after waiting on hold for someone to get on the phone for about 20 minutes, I hung up. I called again 2 days later and same, no one around to answer the phone. Today (7/24/2020), I receive another invoice and another voicemail to make a payment. I called today and got ahold of another rep who tells me that the first rep put in her call notes that she advised for me to send back 50-100 pens for testing. THE FIRST REP I TALKED TO SAID NO SUCH THING WHEN I ASKED HER TWICE WHAT I SHOULD DO!!! I also asked why National Pen keeps calling my boss's mobile number when MY PHONE NUMBER was a primary number and it was confirmed today that my phone number was the primary number on file. I asked if it was a recorded line and the rep advised that all calls are recorded. I then suggested that the rep pull that recorded call from last month or have a supervisor pull it and listen to the conversation where the first rep DID NOT advise that I send anything back. I was then advised that when they receive the pens back for testing, that they will determine if I should get another order or if I should get a full refund. At this point, I'd rather get a full refund and never have to deal with this joke of a company ever again!!!!!”

Helpful Report

Posted 4 years ago

“I made an order back in March and was told was going to take a couple months so I cancelled. I reordered in June, saw my logo from previous order so reordered, I paid the setup fee for the logo, and when the pens arrived they had no logo, just a phone number. I called a couple times to return the pens so they could add the logo, they kept telling me not to return until their customer care called me. So I called again and again. Finally got someone who told me the order was right and that all they could do was give me a 10% discount for the next order. WTH!! What a joke!! $200 down the tubes. I filed BBB complaint and will never use them again.”

Helpful Report

Posted 4 years ago

“worst customer service EVER... dont bother, go somewhere else”

Helpful Report

Posted 4 years ago

“I order pens and it took more than a year to receive them. They don't take payment on their website which is strange. They just collect a lot of information about you then start mailing invoices to your address. I checked the initial tracking number they gave me and it said the pens were shipped but were returned by the receiver! Very surprising since that should have been me! I called them and after a while they eventually called me back and determined the pens were sent to the wrong address. Hard to believe because they sent the INVOICE to the correct address... Anyways, they were nice enough to let me know all the PAST DUE invoices I was getting in the mail and threatening late fees and sending the balance to collections were automatically generated and that I could wait until I received the pens before making payment. After receiving four invoices with late fees and stating the account was past due and being sent to collections, I finally received the pens. I called in and promptly paid them and they waived the late fees. Throughout the process I totally felt it was a scam. The sales process is absolutely horrible. I won't be ordering from them again and if anyone asks me about them I'm going to have to tell them about my experience with them.”

Helpful Report

Posted 4 years ago

“Placed order in June, received confirmation email, payment confirmed then have heard nothing from them despite 3 emails, and 3 attempted phone calls where I waited on hold for over 10 minutes each time. I cannot evaluate the quality of their products or workmanship since I have yet to receive my order. Their website says production begins immediately.”

Helpful Report

Posted 4 years ago

“Horrible company unprofessional no call back long hold times. Web site not updated and no follow up whatsoever They don’t reply to emails either. 1 star is way to generous. They need to change their logo and moto to represent how awful they are.”

Helpful Report

Posted 4 years ago

“I have never worked for a company with such terrible customer service. My order was placed a month ago and still no word on where it is in production. I've spoke with multiple customer service reps who all tell me something different. Three of the four items I ordered are not in stock; the one that is in stock they charged me more than double what my receipt was for. At this point, I know I'm not getting any product. I just want my money back so I can be done with this headache.”

Helpful Report

Posted 4 years ago

“What a horrible company, they should be sued. Waiting weeks for a confirmation or products that were supposed to be shipped in a few days only. 1 hour on the phone to be sold their internet department is backed up.”

Helpful Report

Posted 4 years ago

“Placed twice an order from a promotional email. Both times I discovered the pens were out of stock, when I contacted them to understand the ETA of my order. Any communication, any email... one of the worst customer service I ever had.”

Helpful Report

Posted 4 years ago

“Ordered pens at 37 cents each. 10 days or so pass by so I decided to call and check status. They told me that they no longer carried the pen that I ordered (FROM THE SOLICITATION THAT THEY SENT TO ME!!!) and that the closest thing they had would be $1.78 each! Talk about bait and switch. I asked to speak to a supervisor who essentially told me to pound sand! I'm trying to find a competitor for my future business!!!”

Helpful Report

Posted 4 years ago

“Awful customer service, passed around to 5 reps in 24 hours to get order resolved and still no resolution except to cancel the order. Asked for a manger and was told there was not one.”

Helpful Report

Posted 5 years ago

“I received my order and bill mid March and logged into their website to pay my bill mid April and there’s a $25 late charge. I contacted the company and since I paid my bill they won’t do anything, I even ask about a credit to my account...no. During this pandemic I would have thought they were trying to help small businesses as they claim..”

Helpful Report

Posted 5 years ago

“I placed an order online on February. My order sat with no activity for 3 weeks before I called the company. I was told there had been a problem with my logo, but no one bothered to contact me. I then received only one part of my order. I had to call back to get the rest of my order delivered. Then, today I received an Invoice for the second part of my order. My order had already been paid in full almost a month before they sent the Invoice.. In short, this company is absolutely awful and I will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“I personally wouldn't order pens through National Pen Company anymore. Those idiots wouldn't help you even after messing up your order including damaged pens when I ordered 100 and the wrong F--- color”

Helpful Report

Posted 5 years ago

“The hidden fees were more than the pens I ordered! Very dishonest company. Borderline scam and they know it or they would make fees better known.”

Helpful Report

Posted 5 years ago

“I ordered items a month before my event I asked them would it be here on time the man told me it will be there weeks before your event then a week out I called and another lady said it should be there in a few days long story short I still have no items and the event as long gone”

Helpful Report

Posted 5 years ago

National Pen Company is rated 1.3 based on 204 reviews