Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 16 March paid £53.95. after many emails i recieved contactless delivery one small box of seed potatoes 9 potatoe seeds, nothing else they are not responding I have not recieved the rest of my order beware folks !”

Helpful Report

Posted 4 years ago

“Buyer Beware! Primrose take payment immediately, cannot say the same re their delivery! No response to emails. Track your order - a joke! I eventually received some of my plants. Bell rang, did not see the delivery person as they had disappeared. (Probably from embarrassment at what they had delivered.) Goods left on the doorstep. Very, very disappointing. Only suitable for planting in Lilliput - i.e. plants are minuscule - the size of my thumbnail. For that they charged £17. Unfortunately I had bought 3 lots! It is daylight robbery. Bought 10 times the size for 6 plug plants in Morrisons for £2! DO NOT use this company. They are using Covid-19 as an excuse for bad service, poor product and to make a ‘fast buck’. They seem out of their depth. Gardeners have very long memories. Covid-19 will pass. Hopefully when it does, this company will no longer be able to ‘rip you... sorry ‘trade’.”

Helpful Report

Posted 4 years ago

“I appreciate things are difficult with deliveries at the moment but having an order outstanding since the 22nd March is unacceptable. I have sent several emails even today received a newsletter saying deliveries are a maximum 2-3 weeks mine is heading for 5 weeks!!!”

Helpful Report

Posted 4 years ago

“I made an order on the 25th March. Amidst the whole Covid19 situation, understandably there was a delay. They came on the 6th April. The plants had been in transit since the 31st march as indicated on the postal stamp. The other two items i ordered have not been delivered. They do not respond to emails! The call wait is ALWAYS over 30 minutes. They refuse to accept responsibility foe r sending dead plants and refuse to refund. DO NOT BUY PLANTS HERE! Support your local garden centre if you can.”

Helpful Report

Posted 5 years ago

“Missing Item, and cannot reach anyone for a response”

Helpful Report

Posted 5 years ago

“Shockingly bad! I would have left a review on their website, however they seem to have removed the option with the service they use - Feefo, although still show positive reviews only! I ordered a 5ft bare-root tree back in February. I understand what bare-root means and what I should have received. It was a birthday present for my mother and she has been very upset at what arrived and the shocking customer service from Primrose. We received basically a 2ft twig - not 5ft and certainly no hint of any roots. It is just a single twig! Can't believe that for £30! I contacted their customer services and complained that this was not as ordered or acceptable. They said my only option was to package the item and ship it at my cost back to them. We deceived to wait and see if it grew at all. It's been six weeks in compost now and not a single bud or sign of life, nothing. Contacted them again and they still say I have to pay. I'm now having to escalate with my credit card company and will also report them to trading standards.”

Helpful Report

Posted 5 years ago

“Like many others this review is based on the false promises, lack of communication and the difficulty in receiving a refund. They have until Monday to refund me and then I am going to the credit card company. Shocking business.”

Helpful Report

Posted 5 years ago

“I wish I had read all three reviews before I ordered! Well I guess I'll learn from this and hopefully others read this and dont make the mistake i made. I ordered an item for almost £1000 and was falsely told it will be delivered next day... after not receiving the item the next day I called and they said 2-4 days and if course that passed and nothing arrived. I called again and they said it could take another week or 2! I kept calling and they even hanged up on me! The worker call Cris was very rude and did not provide any help at all! I'm a customer chasing up my own product only to be treated poorly. After a week had gone past I was told that there was over 2000 undelivered items in their warehouse (luckily an honest worker understood my frustration and told me which I am grateful for) The item was not delivered and I had to call up my bank and get a refund! They did not process the refund themselves and seemed like they wanted to keep the money without notifying me... no update on delivery and I had to chase them up. Extremely rude service from Chris and really peer service overall. People take my advice and avoid Primrose. They have many fake reviews posted. Dont trust them! They will take your money and mess around with you.”

Helpful Report

Posted 5 years ago

“I wish I had read all three reviews before I ordered! Well I guess I'll learn from this and hopefully others read this and dont make the mistake i made. I ordered an item for almost £1000 and was falsely told it will be delivered next day... after not receiving the item the next day I called and they said 2-4 days and if course that passed and nothing arrived. I called again and they said it could take another week or 2! I kept calling and they even hanged up on me! The worker call Cris was very rude and did not provide any help at all! I'm a customer chasing up my own product only to be treated like an idiot. After a week had gone past I was told that there was over 2000 undelivered items in their warehouse (luckily an honest worker understood my frustration and told me which I am grateful for) The item was not delivered and I had to call up my bank and get a refund! They did not process the refund themselves and seemed like they wanted to keep the money without notifying me... no update on delivery and I had to chase them up. Extremely rude service from Chris and really peer service overall. People take my advice and avoid Primrose. They have many fake reviews posted. Dont trust them!”

Helpful Report

Posted 5 years ago

“The worse experience I have ever had online. The item was part delivered and have been phoning for the past 2 weeks to get the order complete. Repeatedly told it was in transit which was a lie. Still waiting and now forced to seek a refund. Do not shop with this company.”

Helpful Report

Posted 5 years ago

“Rubbish, they say 2-4 days delivery 10 days later I’m still waiting!! Shop elsewhere”

Helpful Report

Posted 5 years ago

“I placed a large (£500+) order 6 weeks ago for some plant pots. Heard nothing so called them only to be told that 2 of the items were out of stock til later this month (fine I would have waited for that) but another 2 were out of stock til May and no items would be sent until they’re all in (despite the terms and conditions saying the opposite). So they’ve had £500 of mine for 6 weeks and would have held onto to it for another 3 months. I’ve cancelled the order and they say the refund will be with me in 5 days - we’ll see. Fortunately I paid through pay pal so if they don’t refund at least I’ll get it back eventually. Avoid.”

Helpful Report

Posted 5 years ago

“Expensive products and do not live up to expectation's. Ordered plants which turned out to be tiny. Found the same plants for a 1/3 of the price and much bigger at a local plant shop Way too much packaging with all items received. Would have returned absolutely everything but had already paid for deliver and all return are at own cost. Will never buy from this company again. Lesson learned.”

Helpful Report

Posted 5 years ago

“Ordered a ceramic birdbath for a Christmas present in early December, item delivered in a Jiffy bag in January... in about a million pieces, replacement arrived end of January in a massive box but no bubble wrap...in about a thousand pieces, replacement ordered and Eventually received end feb 2020 in a box marked fragile with one piece of bubble wrap in about 18 pieces. Order cancelled. Idiots.”

Helpful Report

Posted 5 years ago

“Shop somewhere else, or make other plans as you will be waiting a long time Awful service, with my orders not even been dispatched yet, even though, I ordered one of them 7 days ago and the other one ordered on a speedy delivery (which you are charged for!!) No reply to my email and after a call, i was told it maybe with me next week No wonder retail is struggling at the moment with service like this”

Helpful Report

Posted 5 years ago

“Next day 1 day or 3 days delivery??? Nothing but all big lies from day one Contact them and promise dispatch on 14 Th February next big lie will contact them for refund on Monday and I probably receive next big lie I can believe why that company is still trading Perfect story for watchdog and Trading standard”

Helpful Report

Posted 5 years ago

“Very poor customer service I ordered my items (some garden lighting) on the 27th January. It was meant to be with me within 5 working days. After 11 days, I had to contact them for them to inform me that the items had got lost in their warehouse and that they were still looking for them (that must one biiiig, messy warehouse) but couldn't tell me when my items would be delivered. Today is the 12th Feb and I've no idea what the hell has happened to the items I ordered. And no good will gesture, nothing. I had to ask them to at least refund me the delivery fee of 4.99, which they did (wow, so big of you guys!). Useless customer service.”

Helpful Report

Posted 5 years ago

“Just wrote a review and when submitted got message to say page unavailable. Typical if Primrose and not surprised. Water feature delivered with faulty pump and took over a month to replace . Water feature blew over in mild/moderate winds . Not fit for outdoor use. I’ve had to put sandbags behind it to stop from blowing over and unsightly . Customer services dismissive and quite rude .”

Helpful Report

Posted 5 years ago

“Water feature pump faulty and took 4 weeks to send out a new pump. Water feature blew over in wind - no help from customer support whatsoever . Luckily I had sand bags behind it before the storms arrived as it blew over in average winds. I can’t find a way of adding a review to the product I’m discussing but at present would never use this company again.”

Helpful Report

Posted 5 years ago

“ordered and no delivery”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 648 reviews