“I order a birthday present for my son. I PAID FOR EXPRESS SHIPPING to arrive before his birthday. I was to receive the product on the 13th of May per order. I would not have ordered the product from Redbubble if I knew they couldn't deliver the product on time. I contacted customer service and they blamed the 3rd party company. Didn't offer any more information, didn't offer refund of shipping. When I track my order, it still says in Process. I would not recommend using their site to order products. The reason some of the questions are not answered below is because I have NOT received the product.”
“Redbubble They play dumb then they rippe you off they have a silent partner it seems like (pay pal)
Why does pay pal give these crooks an account????? This is my opinion
Rich’s Tapp”
“Their communication around shipping is completely felonious. I received a shipping announcement but the tracking number is bogus. Any attempt to contact customer service is an endless loop of automated BS giving me the same wrong information in the shipping email. I will never buy from them again.”
“Update: Previously I had wrote a review because my order was extremely late. Redbubble contacted me today Letting me know that they gave me a FULL refund , and still shipped out the two shirts that I had ordered!. I am extremely pleased with the outcome.. I have been a long-time customer of theirs and I definitely will continue to order from them. I had never had issues before which is why I was kind of shocked, but they made everything right. Thank you Redbubble! :-)”
“I ordered my items and paid for express delivery. The items have not reached me and emails I send to red bubble are not returned. I wasted $50+ on items I never received and to get the silent treatment from the company. Don’t waste your money”
“I was a customer with Redbubble for a few years and ordered several several items from them, I placed a order three weeks ago, and still have not received it , The items have not even been shipped off , and when I asked for a full refund all I got was a email telling me that it would be another month! before I received my items!. You would think after I have ordered at least 20 shirts from them that I would get better treatment!. I will never order from Redbubble again!”
“I've ordered laptop stickers and phone cases from Redbubble. Not only do they have a huge range of products/designs that would fit everyone's tastes but they provide fast, reliable and great quality products. The prices are also quite affordable. I received my items in under a week and they look exactly as shown on the website. I was pleasantly surprised and would recommend to anyone :)”
“I ordered 13 stickers from redbubble and only one came in the estimated delivery. I gave it a few more days, and emailed customer service notifying them that my order has still not come. Keep in mind that I ordered these stickers on march 27th. They still had not come so they sent me a replacement order that was supposed to arrive april 20-23. I sent another email and they told me it would be delayed to the 30th. So the mail came and nothing again. I emailed them today (the 30th) yet again, telling them my order is still not here! I am so frustrated. I give them a two star and not one because the one sticker that I did get was pretty good quality. Just be careful when ordering from them. I am not sure when I will even get my full order but I am sure it wont be soon.”
“I ordered from Redbubble but never received my order. I emailed them and within 2 days I had a refund and they were very apologetic. Good customer service.”
“I requested a change to my order immediately after placing it. The system said no problem, order is not finalized and prompted me to fill out a form. Then they emailed me saying oh we can’t change a finalized order but don’t worry here’s a voucher! I don’t want your voucher, give me my money back! Shady to the max.”
“After ordering in March you shipped me 4 wrong shirts, 3 of them blurry and damaged as well, none of which that I ordered.. after 3 days of trying to explain to your staff my order was completely wrong you finally resubmitted the order.. however you put ZERO rush on it nothing to fix the massive mistake. Now you tell me it’s going to be another 2 weeks. I spent almost $150... I get there are difficulties to operate in this pandemic but I have a business as well and when one of our staff makes a mistake we do everything in our power to make it right and rush an order in that event. You did NOTHING to put a priority on my replacement order after you messed up the first time and nothing when I messaged back over a week later still waiting! Shame on you I will never be ordering from your company again and I will be sharing this terrible experience. What an absolute shame.”
“I got charged for a poster that never came. I never got the confirmation email with the order number (so I cannot track it) but got charged the full amount immediately on my card. This is a scam. Customer service is not replying.”
“High price. Low quality. The designs on offer are plenty and many of them are nice. Good artists here. Unfortunately, the quality of the shirts they produce is pretty bad. The shirts are very thin and the printings will start disintegrating after a few washes. I bought five shirts and less than 6 months later I no longer have any of them. The printings on each one had practically fallen off. All that was left on the shirts was flakes. Two of them had developed holes in them.”
“Edit: I was very frustrated with the delivery fiasco, but customer service was very helpful. When the order did arrive it was very high quality and I'm happy with it. I like finding cool designs and supporting individual artists so I will be returning to the site. I understand this is all happening during a challenging time so I am updating my review, but I still wish they would have just told me when the actual date was. Giving them 4 stars to balance out the 1 star review they received from me previously.
I placed an order on April 2 and was told it would arrive April 8-10. On April 10 I looked up my order and saw that it hadn't even been made yet. I contacted help and was told that that was the estimated date but the actual latest delivery date was April 17. I asked if this was on the email receipt or somewhere when I checked out and was told sadly no. If you have any time sensitive orders don't use Redbubble, use a local provider instead. It's frustrating because they weren't upfront about when they items would actually arrive. So easy to avoid.”
“You’d think with a high price tag, RedBubble would use fabric that doesn’t feel like preshrunk sandpaper or feels like it’s been tampered with itching powder. I’m so annoyed at myself for spending £25 on this and having the quality of £1. Actually I take that back, there’s soft blank T-shirts for £1 at Poundland and still vastly higher quality. I’m going back to the likes of Qwertee which for more than half the price, for T-shirts that actually are soft enough to wear and still support independent artists.”
“I ordered t-shirts for my friends. They were not sized correctly. I was very disappointed as they were for special birthdays. I went back and read the reviews. I thought I made a mistake using this company as most of the reviews were terrible. I talked to customer service. They were great!!! The refunded my money within an hour and told me to donate the sorts to charity!”
