“I ordered a microwave and paid £7.95 for next day delivery. Was suppose to be delivered on Tuesday however when I checked tracking was still showing at the national depo. I rang delivery company who confirmed they don’t have the parcel as yet. I then rang Robert Dyas customer services and spoke to Mfana who was adamant it would get delivered even after I explained that on the tracking it’s does not show delivery company has the microwave and also have spoken to the delivery company who have confirmed they do not have the parcel. Mfana didn’t take on board what I said neither did he check the tracking and just said well the day is not over so you will get the parcel today. Once again I explained the tracking information but he refused to listen or check the tracking just kept saying it shall be delivered today. He then followed up with a email confirming it shall be delivered today (Tuesday). Anyway I replied to email with screenshot of the tracking asking for update I got no reply and it’s Wednesday today and still don’t have my microwave. The customer service is ridiculous and Mfana was so unprofessional no idea how to speak to customers. I paid £7.95 for next day delivery to be chasing it and wasting time is ridiculous. Happy to take my money but not deliver goods or reply to my email very unprofessional and unethical. Why charge for next day delivery if you can’t fulfill??”
“Found worktop saver for me and one for a present without any trouble. Nice choice of finishes. Not a long queue and a very nice lady on the till helped me use my Robert Dyas points. Store nice and clean and well stocked.”
“Will never use Robert Dyas ever again .Loads of e mails but no product delivered, then do not want to refund. Paid for 4 chairs 19th November, Dec 2nd still no chairs.
E mail stating delivery 28th, waited in all day no delivery, there customer service arranged delivery for the 30th waited in all day again guess what no chairs. Customer service very poor. Courier service they use also very poor.
Have told them i now just want a refund what a joke this is, customer service again,
very poor, stating they want proof i have not received them .
Stay clear of this Mickey Mouse company”
“Avoid!!!
Items showing as In Stock are obviously not in stock and merely drop shipped from manufacturers . Ordered a baby monitor a week ago on a Black Friday deal to be told yesterday it is not available and that a refund would be given. Now due to the inaccurate, misleading stock availability claims I have missed out on any other Black Friday offers that I could have used from other reputable companies. Called customer service to ask for an upgrade to an item that is in stock (or not as the case may be) to be told there’s was nothing that could be done. Asked to speak to a manager, but ‘Lloyd’ was unavailable and didn’t call me back as I was promised.”
“4 months in, garden table has warped and split. This cost £600. Robert Dyas have offered me £60 but no refund as they advise it needs to be dismantled and stored INDOORS over the winter. I have it covered by a garden table cover (as per their website guidance) but apparently that isnt good enough.
I will never use them again, their customer service is appalling.”
“Delivered to wrong address, delivered parcel 1 of 2, redelivered 2nd parcel to wrong address, 3 days later the 2nd parcel arrived at correct address but was wrong item, Dyas asked me to send photo of wrong item!!, sent photo, customer services wanted to arrange collection before delivering correct item!!, I complained - they said they’d deliver correct item, it didn’t turn up, I complained, they escalated my complaint to customer services and said someone would phone me back next day, they didn’t, I rang them - they said it’ll be delivered tomorrow and they’ll send a delivery time slot in the morning - they’ve never provided a delivery time yet! I doubt whether the item willl turn up tomorrow but I live in hope!! Absolutely rubbish.... a shame because its an old established firm mainly let down by their suppliers.”
“Very poor customer service
Very poor customer service. Items both damaged and boxes ripped apart on delivery. Contacted to arrange replacement. No response to initial email. Waited a week then called Robert dyas. No urgency in communicating with supplier or myself as a customer. When this issue is corrected I intend to have no more contact with the company and would advise others to avoid online sales with them. Other reviews seem to be predominantly about in store sales.”
“Terrible service altogether. They sent the wrong item. Would not sent the correct one until the wrong one had been collected and returned to their depot. This took a week. The correct item was by then not available. A garden parasol in cream. I now have a parasol base also ordered from them and this needs returning and a refund to be made. I hold out little hope !!!!! I have spent such a long time hanging on the phone trying to get this sorted. They took my money very quickly but have not been helpful at all. Will it all ever be sorted !!!! I wonder.”
“Quick to take my money, but not to deliver. Keep changing days, accused me of already having the item delivered! Had to keep ringing and ringing to badger them. Awful customer service, awful to get your items. Steer clear!!”
“Let's take them to court collectively!!!
I bought fridge freezer after 1 months it start collecting ice!!!
They told me they will collect it and refund me money as long as I package myself...any excuse to NOT REFUND MY MONEY FOR THEIR FAULTY FRIDGE FREEZER.
contact me anyone who wants to take action against them on FB RAHELA SULJIC”
“Just purchased items in store to be told by abrupt assistant we no longer give NHS Discount only discount for students now . Very saddened to hear robert dyas have done this to the hard working nhs staff .”
“My item didn't arrive. I paid and extra £7 for a 'before 1pm' delivery but it still didn't arrive, and still hasn't come even though it is now 17:42! Customer services are not competent and give no explanations as to what is happening. I have now been informed it will arrive tomorrow,at at time which is not of my choice.
They should have at least asked me what time would suit me as I have a busy day so will likely miss the delivery.
I'm very disappointed.”
“Spent over £1000 on outdoor garden furniture, advertised as good, chunky etc, 1 year warranty + 10 year anti-rot.
Just 19 months later, the Zest4Leisure Wooden Rebecca Table has huge cracks in the table top that allow water to ingress, and the table top is warped so when it rains, water pools on top!
I also got the Zest4Leisure Libby 2-Seater Wooden Garden Bench and this has got a huge crack opened up on one arm, leaving a sharp edge making it unsafe to use.
I also got the Charles Taylor Dorset Three Seat Swing, this has cracks in the arms.
Then there is the Woodshaw Hampton 2 Seater Rocker this also has cracks forming.
In a nutshell, none of the furniture purchased is worth the money paid, I've had cheap plastic furniture last longer.
I contacted customer services who very curtly replied "you only have 12 months warranty"!
So you can see how much Robert Dyas care about their customers after they have the money!
Total waste of money, and will never buy anything from you again, or recommend you.”
“Ordered 2 garden loungers arrived damaged filled in customer gorm straight away 6 days later still no response complained via trust pilot got a response say they emailed me for more detail They did not not.
Avoid Robert dyas i will never use again, i will try to get refund via paypal.”
“Ordered 8m extension lead, after 4 days thay send me an email that they made refund because they dont have any more in stock. At this day i was expecting to recived a parcel, not refund. Had to look for another one and wait another week”
“We received our order on 2 separate days and even than there were 4 items missing. Tried to call customer services but you get a message that they are very busy and will answer soon but after a long time we put the phone down. I have sent emails to no avail. I called local branch but was told to phone customer service, when we said we had to no avail,they said they have had many complaints as well. I have no option but to stop payment”
“Shocking company take your money and don't fulfill the promises they make, then you waste a hour of you life trying to talk to someone and it turns out they are just as unhelpful stay away purchase what you need from elsewhere”
“I ordered a Single Mexican Corona bed AND a King Size Mexican Corona Bed.
I was emailed that the items were despatched and would be with me by Thursday 8th June. I was NOT informed by the delivery company which day the items would be delivered. Some of the order was left in my porch BUT one packet was missing. This was half the king suze bed. Only the 2/2 parcel was left in the porch. The porch door had been shut. All attempts to email about the missing part have not been answered. All phone calls, one 40 minute call, one 50.minute call and a current one where I am holding, holding, holding have not resulted in an effective response. I have to say this is the worst delivery/contact service I have ever received.”
