Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great if you consider its low price. I would say the 5 orders I have made so far have been satisfying, except for one item (which I contacted the online customer service and was issued an immediate refund). So it really doesn't hurt to give it a try - faster delivery than I estimated, decent quality, and efficient customer service - also you can earn points to redeem in your next purchase!”

Helpful Report

Posted 3 years ago

“Cheap material. Not look like the picture. Not true size. Poorly made. Please don’t buy from SHEIN. Damage. Unfair policy I can’t return.”

Helpful Report

Posted 3 years ago

“I have ordered, PAID but NOT RECEIVED my parcel. You have put on an email the parcel was DELIVERED. to whom? Where? I did not RECEIVE the ordered you say you DELIVERED!!!! Where is it!? Who is taking care of this? No contact number, no email address for customer service. At the moment I understand I have been stolen my money.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM SHEIN ... OUT OF USA .. THEY ARE HORRIBLE WITH RETURNS.. AND THEY HAVE NOT CUSTOMER SERVICE HOTLINE IN THE U.S. THIS IS ABSURD WHEN THEY DO BUSINESS IN THE U.S HOWEVER YOU CANNOT GET A LIVE AGENT. I WANT THEIR BUSINESS LICENSE REMOVED TO DO BUSINESS IN THE U.S. THEY STILL HAVE NOT ISSUED ME A FULL REFUND FOR RETURNS I SENT THE WAY THEY INFORM CUSTOMERS COMBINING THE USPS RETURN LABELS IN MINIMUM BOXES TO SAVE ON POSTAGE. IT GOES DIRECTLY TO THEIR DISTRIBUTION CENTER .. I SENT PACKAGES TOGETHER AND THEY HAVE ONLY GIVE A PARTIAL REFUND.. THERE QUALITY OF MERCHANDISE IS SO LOW GRADE... THAT IS WHY I NEEDED TO SEND BACK.. I WILL NEVER BUY FROM THEM AGAIN.. I REPORTED THEM TO THE BETTER BUSINESS BUREAU AS WELL..”

Helpful Report

Posted 3 years ago

“I think SHEIN is absolutely amazing !! You get exactly what you pay for ! They run specials all the time. I’ve bout at least 9 different orders of things from home essentials to maternity clothes ! My whole wardrobe of maternity !! Sizes run smaller for me but I think they do an amazing job !!!! Thank you SHEIN for making my pregnancy so comfortable!!”

Helpful Report

Posted 3 years ago

“Two month ago I sent back a package to RETURN, following all the steps, and I still don’t know nothing about it. I’m waiting my REFUND because I sent it back in perfect conditions.”

Helpful Report

Posted 3 years ago

“They have nice products but to refund is a nightmare! They sent a letter to the postal office to accept their barcode but didn't work as well. So after I tried different places to return, I had to pay 4,50 to return and they are not going to refund me + the initial shipping. I would recommend you to buy it if you are 100% sure of your purchase.”

Helpful Report

Posted 3 years ago

“Clothes are nice n cheap but returns all at buyers own cost. Unless you are really spot on with sizes (who is? With online shopping, it's a hit n miss) Don't buy from them I returnes abt $90 worth of clothes but had to pay $45 for shipping x I'm in Singapore. Its so ridiculous an online clothing store does not offer free returns or at least partially offset the cost.”

Helpful Report

Posted 3 years ago

“I will never trust again I have shipment since Dec and the track stop in Jan 6 no update since this time please release my packages.”

Helpful Report

Posted 3 years ago

“Poor quality clothing and absolutely disgusted by Shein's unnecessary use of plastic- each item is placed in a thick plastic bag 😡 arghhh !!!!”

Helpful Report

Posted 3 years ago

“Never got parcel hemmes never delivered It tracking never left from and sent it back to shein Email shein for refund and put a complaint in to resovlver nothing no answers no refund Never use shein again may report to trading standards”

Helpful Report

Posted 3 years ago

“I have ordered a package in mid December, firstly it updated that i was delivered with signatures but it was never received, then there was another parcel because they said its a split. Now, idk whats going on with this package? Shein site shows it is in the transit from jan 13th, canada post says that shein just paid for the shipping label. I am going crazy here. Its been more than a month i have ordered this. I needed this before 17th January. They are just making me fool. Shein is now not refunding me because they are saying once you receive the items reject them then we will refund but they are keeping me on hold for that package that was never shipped. Same tracking number on shein shows in transit but on canada post site, it doesn’t show anything. I wish i could give 0 star”

Helpful Report

Posted 3 years ago

“I had bought four things from shein in dec and Shein had said it would be here by Jan 14 - Jan 21 the tracking number hasnt been updated since Jan 9 and nor i got any emails or packages from Shein So this is just a heads up i still love the store :)”

Helpful Report

Posted 3 years ago

“I purchased 6 items but unfortunately 2 needed to be returned. One was 3" bigger around the waist than described and the other was a dress missing all of the ties (1 for each arm and another for the waist). When I tried to return I was told it would cost as much as the items were worth. Yes that's right, I would be paying for these items again but with nothing to show for it. This is very disappointing that a company would think it acceptable to send out goods deficient of all the parts. Where is the quality control?”

Helpful Report

Posted 3 years ago

“I bought 5 items from SHIEN on 28 Dec 2020, and it took more than 2 weeks to arrive. I had to return 4 of the items as they were made of poor quality fabrics and materials! Their return policy is "FREE" but they deduct AUD$6.50 from your refund! They are selling me sub-standard products and expect me to pay for their shipping fee! This is ridiculous! I try contacting them via their website, but you won't find an email address or any phone numbers, their FAQs, Contact Us links just keep going round in circles and there's no way you can contact ANYONE AT ALL! I've cancelled my account with them and will never buy anything from them anymore. They're scammers. Their website should be banned!”

Helpful Report

Posted 3 years ago

“I ordered 3 items: dress and 2 swimming sets on December 15, 2020. Received items on January 15, 2021 (promised 20 days). Dress is nice and fits well. Both bikini are absolutely not in the right size, especially tops - they are extremely small. Not able to return bikini on day 43 AFTER ORDERING, even their policy is saying 45 days AFTER ORDERING. Keep in mind - easy to order, impossible to return and it takes at least a month to get it.”

Shein 2 star review on 27th January 2021

Helpful Report

Posted 3 years ago

“i bought a tracksuit from there very good quality on time Perfect packaging and i am still wearing them now after many months :)”

Helpful Report

Posted 3 years ago

“said free shipping (Loomis Express) and charged me at the door $33.00, B.S. never again”

Helpful Report

Posted 3 years ago

“I ordered, from shein,very reluctantly,firmly 14yr old son. I have to say I am very impressed He was over the moon with his purchase. Fantastic place if you have a teenager. Great choice very good value. We received our package within the week.”

Helpful Report

Posted 3 years ago

“I knew I was ordering from China and it will take time , I did not realize how bad the quality will be, every dress ripped after wearing. Sticker opened up and they use such a terrible fabric. ..seriously they can actually use a nice quality fabric and stitching because they are not cheap but they decide to rip us off , that's what they do ..”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,519 reviews