Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve never seen a company so disorganized when it comes to displaying what’s in stock and what isn’t. Twice now, I’ve placed orders of all items that were in stock, just to receive an email two weeks later (because they take so long to ship that it’ll more than likely still be “processing” weeks after you’ve placed the order) that some of my items are out of stock and they’re refunding me. WHY IS IS AVAILABLE FOR ME TO PURCHASE THEN? Honestly just go through ROMWE or Zaful. I cancelled my first order after 2 weeks of them not shipping my order, then on top of that they cancelled like 1/3 of it because the items were out of stock AND it was supposed to be express shipping so it for sure wasn’t coming on time. I thought I’d give them another chance with a smaller order, only $20 worth of stuff but the same out of stock thing happened again. Won’t be buying from here again”

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Posted 4 years ago

“Not sure about all the bad reviews but my was everything I expected plus more. My order took 3 weeks to come in and I was able to track the whole process. I had to pay duties and taxes for my shipment and if you don’t pay that then you won’t receive your order. For the money you pay it’s good quality clothes.”

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Posted 4 years ago

“I just love it! It’s awesome there’s nothing wrong with it at all”

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Posted 4 years ago

“I ordered some clothes for my 11 year old daughter that came out absolutely amazing! She loved the style and the quality was great (let me say that she is very picky about what she wears)”

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Posted 4 years ago

“You took my money and never sent our purchase. You have no phone number to contact anybody.I will be reporting you to the better business bureau.i went to the post office and you sent the shipping label only.where is my product?????”

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Posted 4 years ago

“Don’t order from here. Spend at least $50 on this website about a month ago, still haven’t received my order. Don’t waste your time with this website, just a scam.”

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Posted 4 years ago

“Shipping is slow because of the pandemic. But why they took a $280 dollar order it took hours to put together and weeks to save for, held the order and the money for over a week and then cancelled the order I don't know. Customer service is a worthless computer. I've sent several emails with no answer or explanation for a week now. All I know is I get no order and I won't get any refund for 7-14 days. All in all I would not deal with this company AT ALL. Stay away!!!!!”

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Posted 4 years ago

“SHEIN was a site I was unsure about at first cause of it being in another country and so many saying the quality of products was terrible but once I started ordering there were few products that I didn’t like. I canceled one order from them because I ended up not needing the stuff but I currently have an order ($200 worth of stuff) that I placed that says ‘shipped’ but hasn’t had an update for about a week now. It’s really a hit or miss with them and the virus is making things much worse for their rep.”

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Posted 4 years ago

“I spent over €200 on homeware almost 3 months ago and only received 3 table mats which were about €1 each and made of paper so had to be binned. I have emailed non-stop enquiring about why the products have still not been sent and requested a refund but have been ignored and they have the audacity to spam my email every day trying to get me to buy more s**t. THIS LOT ARE A BUNCH OF THIEVING SCAMMERS!!! DO NOT SPEND A CENT AS YOU WILL NEVER RECEIVE ANYTHING AND HAVE YOUR MONEY STOLEN BY THESE THIEVES. CURSE THE LOT OF THEM”

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Posted 4 years ago

“This site is terrible, slow delivery & very poor quality. Returns are impossible.”

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Posted 4 years ago

“I absolutely love their clothes as well as their price points.Im in love itch this company and have recommended them to many of my friends...but...my order so far is extremely late this time (21 days since order placed)..of course I’m trying to be patient and understanding during these unusual and awful circumstances,but I do wish they were a bit more communicative with me when I try to contact them.In all fairness,throughout at least 3 years of shopping a lot with this company, I’ve only been unhappy with maybe 5% of my pieces...I’m just trying to be patient now...🧐🥺”

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Posted 4 years ago

“the website is horrible the bathing suit sizes are not true to size. you can't return them so chose wisely. worst experience. very upset.”

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Posted 4 years ago

“I ordered a few things and never received payment confirmation via email or via “my orders.” There is no proof to show that I have paid the 33.90 that it costed me. However, in my bank account, the 33.90 was in fact taken out... so the payment went through. Therefore, I am now out 33 dollars with no order confirmation or products to show for it. Literally like throwing 33 bucks down the toilet. Also the customer service sucks. I tried to find a phone or email and there is no email and all the numbers I found lead to some sketchy prerecorded voice telling me that the number doesn’t exist. I tried to type in my request/issue on their customer service site and every time it says “oops try again when your internet connection is better.” My internet connection is freaking fine! I have all the LTE bars on my phone and WiFi bars on my computer. I am so frustrated... don’t order from here. Chinese owned garbage. Classic. Should have known I guess!”

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Posted 4 years ago

“3 months and still haven’t received my product or refund! Complete scam!!! Do not order from them!!! Look at their FB reviews....nobody is getting their product!!!”

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Posted 4 years ago

“Do yourself a favor. Their quality so cheap and took forever to get to you. I ordered 3 shirts but I just received 2 instead. I emailed, called...but no one response, Be smart with your money.”

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Posted 4 years ago

“I ordered 3 shirts but just received 2. Poor quality.They just take your money but when I call or email no one respond. That’s a ripoff.”

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Posted 4 years ago

“I have returned an item over a month ago and it said it would take 40-70 days to process due to the carona virus. Now they have closed it. There is not even any customer service and im6very dissatisfied with this company. This is my first and at time spending any money on this company”

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Posted 4 years ago

“This site does not even deserve one star. No updates about an order placed 3 weeks ago and absolutely no help about a refund. Zero customer service available”

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Posted 4 years ago

“Shein has made it so easy to get some new clothes.”

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Posted 4 years ago

“I placed an order on the 20th march 2020 i have not received my order no updates what so ever,it is now the 5th of May 2020 still waiting for delivery😡☹️”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews