Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On delivery the designer footstool was missing. We called up and it arrived two days later with different feet to the two sofas and single footstool. We rang and they were not interested in the slightest. So we are left with 4 pieces with different feet. We spent over £3000 and they didn’t give a damn. Customer service is seriously lacking. Rude obnoxious staff. Do not buy from them. Spend your hard earned cash elsewhere. They don’t deserve to be in business!! We are extremely disappointed. We expected so much more.”

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Posted 4 years ago

“Do not touch these absolutely dishonest outfit with a barge pole. They sold us a suite from the Capriana range and they had different feet on them, I asked for them to match and they told me i should have understood this....absolute joke outfit the whole lot if them. AVOID AT ALL COSTS YOU HAVE BEEN WARNED!!!!!”

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Posted 4 years ago

“We purchased a sofa end of June with delivery guaranteed within 2 weeks. 2 weeks later no news of Sofology, we went to their store in Croydon who told us they cannot do anything that we have to contact their customer service via phone. When we called them after 2 hours of waiting time , their customer service told us that the purchase order was not attached to our sofa and the sofa was sold to another client. They offered us the same sofa in a different color that we accepted. They advised delivery will be in a week time. On the delivery day, no one turned up, no one called us to inform us of a time frame or of any issues. We had to chase them by email but had no answer. We called them and after another waiting time of 2 hours their customer service advised that delivery will not happen and that one of their manager will call us asap. 2nd week of August and we had no communication at all from Sofology. When we called after hours of waiting time we spoke to one of their manager who guaranteed a delivery on the 19th of August. Today 19th of August, we had no phone calls or emails, when we chased them via email the answer was delivery will not happen today that someone from customer service team will call us shortly. We waited till afternoon for a phone call, when we once again called Sofology one of their customer service representative told us that Dominic is away from his desk that he will call is shorty, we told her we are not happy and we want to talk to a supervisor she hang up and put us again in their queuing system. We are yet to receive any kind of answer or updates on our delivery. I am surprised that they have 5 stars!! Zero communication, zero customer service and extremely unprofessional staff”

Helpful Report

Posted 4 years ago

“SCAM! 1) ordered a sofa over the phone. Very efficient at taking money. Documented the wrong address despite repeating it multiple times 2) To correct the address- waited on the phone 45 mins and had to call 5-6 times. No help. Have to submit passport copy and evidence of address. So went to the showroom with all this and corrected the address 3) delivery in 4 weeks. Fine. Booked leave to wait for the sofa. On the day before the delivery, I was told there was a mess up with the delivery and have to reschedule it in 2 weeks. Thankfully they offered me free delivery for the weekend!! Yeyy. still not received the sofa. 4) don't bother complaining to manager. Waiting for an hour over the phone and don't get anywhere. Just pray your sofa will arrive before this company goes into administration, 5) Scared to ask for a refund. considering how 'efficient' their service has been so far.”

Helpful Report

Posted 4 years ago

“Bought a lovely 2+2+1 suppose to be ltalian leather made suite, I don’t think it been anywhere near Italy. Within a few months the colour of the leather had gone in patches it appears to look older than it is, the seat on one of the settees ripped , this happened twice , when I asked about the colour fading and what to do about it I was told to just use shoe dye on it. When the settee ripped again I was told that they would have to order another piece of leather from China and it would take some weeks for it to arrive. Now the bracket has broken on the other settee and all I have had from them is that they do not deal with that supplier and to get a local upholster to deal with it . When I said it is covered with the 10yr guarantee they just said that that part is not covered. Nothing but trouble from day one not happy with this company, will not be buying from this company again and I’m not the only person to have a problem with the quality of the work and service.”

Helpful Report

Posted 4 years ago

“Sofology Anastasia bought 18 months ago. Leather started peeling and was told it’s accidental damage but not covered by sofa shield (owned by Castelan). No explanation of what caused it, just that it’s not covered. Bought the insurance in good faith as sales reps stated it will cover most instances, but obviously not this one! Very frustrating and unimpressed with this company! Also, footstool arrived without legs and was told it would take another 10 weeks for the legs to arrive! Be careful as the insurance company will do anything not to repair!”

Sofology 1 star review on 15th August 2020

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Posted 4 years ago

“Was expecting sofa this morning nobody has appeared have spent the equivelent of four hours listening to bad music and telling you to order delivery on app. Tried three numbers and the online ...so called help sent email which came back undeliverable. I am now sitting here on friday night my old suite took away yesterday morning and have no way to speak to anyone. Utter shambles. I am in ill health and cant move furniture and stuff back myself. Feel so powerless and cant stop crying. I will make sure all i know and who they know avoid this company. Sales team are good and you put a good review on after you purchase but realise now thats why i thought they were okay. Dont know what to do now .”

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Posted 4 years ago

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Posted 4 years ago

“Ordered sofa covid came so expected delay Sofology phoned early July to arrange delivery Sofa came oh dear Sofology said send us a few photos Of fault Fault how about 56 photos and over 15 faults Ok so engineer came and said to many faults to repair. Sofology came back and offered us a credit note err no thanks I want me money back Still waiting for this Just spoke to sofology cant tell me when I get money back as they have a backlog of complaints to deal with Says it all really”

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Posted 4 years ago

“Orders a chair from clearance delivery book on the day no one showed no phone call after several attempts spoke to a advisor delivery rebooked foe tuesay 11th Aug driver turn up no chair on van spoke to someone called Daniel on thier phone was told I would get a callback after 10am it's now Friday no contact from them shocking service wouldnt buy anything off this company again avoid at all costs”

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Posted 4 years ago

“Extremely appealing customer service”

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Posted 4 years ago

“They take money and dont deliver the product”

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Posted 4 years ago

“I ordered a chair in early June still no delivery their staff in their head office are useless and delivery is non existent I would never deal with this company again and advise every one to NEVER DEAL WITH SOFOLOGY THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH AND THEIR STAFF SHOULD ALL BE PUT OUT TO GRASS THEY ARE WORSE THAN USELESS”

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Posted 4 years ago

“Follow up on my review below (ordered from Cardiff 9th of March) - got a refund via PayPal dispute with 4 days. Pay by credit and/or PayPal and your good for your refund. Please if anyone has any sense steer clear from this company. Shame really”

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Posted 4 years ago

“Delayed refund ask 3 times cancelled within the guidelines of first 7 days still working 21 days later”

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Posted 4 years ago

“Wish I’d read the reviews before placing an order. I would give zero stars if it was possible. Extreme delay with delivery and then the wrong sofa was delivered, customer service is non existent. Called twice a day for the past two weeks and waited for hours in the queue. They promised on every call they would call me back. They have not called me back once. The only time Sofology ever called me was to take payment. Have literally been left to sit on the floor for the next 12 weeks. If there is any issue at all with your order they will do less than nothing to help. The store can’t deal with complaints and refer you back to the useless customer service team on the phone. So many complaints about them. Twitter is full of people begging for help from them and getting nowhere.”

Helpful Report

Posted 4 years ago

“The in-store experience and products are great, but delivery and customer service is terrible. One of our items has been 'lost' and is being re-ordered. The customer service team cannot specify a redelivery date other than 'maybe September'. This will be 9 months from the order date, if indeed it arrives then. I often get promised a callback from the delivery/fulfilment team which never happens. Each time I call asking for an update I'm on hold for nearly an hour. I asked today to speak with a manager, but it seems that I can't even do that over the phone and I've been directed to their online form. So, in summary, great products, beautifully designed sofas, but shocking after-sales service which has soured our opinion of this company.”

Helpful Report

Posted 4 years ago

“I was a 1st time Sofology customer and last time. I have been reading the reviews on this site hoping that I get lucky and get a good experience...how wrong was I... Purchased sofas in store Cardiff 9th March, expected delivery 27th April. Lockdown kicked in and totally expected a delay... During Lockdown even ordered a matching foot stool online... Now during this time did not receive one update, then in May received an email to state sofas should be in Sofology warehouses by week commencing the 14th of July. 14th July come and went... Waited till 17th then called (many times...on hold 45 mins+..., cut off,..no response online chat, nothing...) Managed to get through on the 18ty to be told they don't expect delivery to warehouses until the 5th Aug, which I said if by 5th I don't receive a delivery date then will cancel to which Ellenor from Sofology agreed to. Monday morning got an email to book my delivery date as they have my sofas! Yaaay I booked for the 7th aug as the earliest date available. Tuesday evening at 18:36 got an email from Sofology to state that they don't have my sofas and do not expect to receive the sofas at the very earliest 30th September!!!!! That's just ridiculous full stop. I called today (I get no response to online chats) (50mins hold i ended call, call later on got cut off while on hold, call later on got through to customer services..) Once I got through, I explained my position and wanted to cancel for full refund only to be told I need to speak with the delivery team ????? I do not care for the sofas any more and just want a refund, was put on hold while the Sofology agent spoke to her manager, 60 secs later was told they will cancel all orders there and then and provide me a refund. My orders are now gone from my sofology, nothing! BUT I HAVE NO REFUND INTO MY PAYPAL ACCOUNT! I paid via PayPal and in turn on my card...only get burnt once in life! So now I am going through PayPal dispute claim process.... Sofology....NEVER AGAIN! I should of stuck with Furniture Village....”

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Posted 4 years ago

“Our Sofology leather sofa lasted just 4 years before this split in the leather appeared, for what we paid for it I would've expected it to last longer than a fabric one. The leather faded really quickly soon after buying it as well. The Sofology response to getting the split repaired? Jog on!”

Helpful Report

Posted 4 years ago

“Potential customers please take into account the following... The sales personnel are fine, however their aftersales service is you could say non-existent. You WILL encounter the following... 1. You will not be able to get through to communicate with them in any reasonable time. The chat and email service is useless. You will get a one-liner irrelevant response. 2. Don't sign anything on delivery, take your time in inspecting. If delivery men are rushing you, let them go, but dont sign. You will need atleast 15 minutes to half an hour to see any signs of damage. 3. Ensure any communication you have in any form, you have their name and details. Keep all communication is order, as they will seek to take advantage of any discrepencies. 4. From my experience I would advise you not to buy any optional products...they are worthless! 5. Make sure you pay with credit card, as they may go into receivership soon. Fellow potential customers I felt obliged to warn you at the least. Have a great day.”

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Posted 4 years ago

Sofology is rated 1.2 based on 1,647 reviews