Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

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“Waited for a week to get a response when enquirying about my sofa. Still no decent response, just an automated message. Impossible to speak to anyone. Rubbish customer service.”

Helpful Report

Posted 3 years ago

“Delivery times unbelievable- 6 months and still no sofa!! Customer service impossible to contact - expect to spend hours hanging on the line, then getting transferred, waiting some more a d being cut off! Little regard for stress and hardship suffered by their customers. Go elsewhere xx”

Helpful Report

Posted 3 years ago

“If I would of read the reviews I would not of touched these with a barge pole. Customer services are like robots. Our recliner has gone flat and he told me that I should of gone on U Tube to see how to maintain it, in other words I have not looked after it properly WTH.”

Helpful Report

Posted 3 years ago

“Customer service non existent, spent hours on the phone without any progression . Order placed 6th October 2020,delivered 25th March 2021 , 2x cushions £60 , missing still no contact from Sofology . Appalling company to deal with , stay well clear”

Helpful Report

Posted 3 years ago

“Worst company ever! We had a sofa delivery over a year ago. Last February we called aboit faults on the seats. After several calls to chase this up (over a year now) we have been told that there was an error and seats and covers had not been ordered. They say this after saying it has been lost in transit. Will keep calling as not giving into them do bing me off. Shocking”

Helpful Report

Posted 3 years ago

“I bought a sofa from their clearance range on line. However it never arrived on the day it was due I was never contacted that they were not going to deliver due to the poor state the sofa was in I was told it should never of been sold to me. They offered me a credit note or full refund. So I decided to do the credit note. Due to sofa not arriving they offered me a loan sofa until my new sofa arrived once I’d been in store to choose one Guess what that did not arrive either the day stated and guess what they never contacted me either. Customer service is not working and they blame it on COVID Sofology allow dogs in their stores and apparently the sofa I was charged for was not fit for purpose due to dog et If you want to waste your time be fed a load of lies go to sofology If you want to good service go anywhere else”

Helpful Report

Posted 3 years ago

“Bought 3 Emperor sofas August 2019. Currently stuck with sofas that are not fit for the purpose of actually sitting on them as the cushions have no "rebound" meaning you have to plump them every single day - a total of 8 very large and awkward cushions. Customer service and "engineer" say there is nothing wrong with them. Please avoid this company as their customer service are the worst - as apparently so are their sofas!”

Sofology 1 star review on 7th April 2021

Helpful Report

Posted 3 years ago

“Worst company ever to deal with. I ordered my sofa last spring and was told it would take 4 months approx. The sofa was delayed by a month, and I even went in store at Lakeside to confirm the sofa had been ordered and was on its way. I was told yes. The scheduled date was approaching and I had heard nothing and when I eventually got through to customer service I was told they had no record of the order- almost FIVE months later!! They tried to find me a replacement/cancelled order and after a few weeks it was confirmed they had. The order turned up, and it was the wrong end piece- totally different colour from the rest of the sofa. They told me to keep this one until the new sofa was re-ordered. This was in October! At the end of March the new sofa finally arrived- only for me to find that two pieces of the sofa were damaged! I once again called and emailed customer services repeatedly. That was two weeks ago and nobody has even bothered to call or email me back. I have spent £7,000 on a sofa with a company almost a year ago, and not only do I have a damaged sofa, I have had zero contact with them- so as it stands I do not even know if this problem will ever be resolved. Genuinely stay away from them, I am complaining to every legal body I can find!”

Helpful Report

Posted 3 years ago

“I ordered the Lawson corner unit and an armless chair after waiting 12 weeks for it to arrive it was only half my order and none of the sections would fit together also the stitching in some of the cushions weren’t sewed properly. I phoned sofology and after waiting over an hour on the phone got an answer which I was told they would try and locate my missing part of the sofa and that an engineer could not come for another four weeks to fix the sofa so it can be joined together and they would get back to me to let me know where the missing part was . That was on the Thursday.I phoned several times on the Friday which I was told the same thing .As it is Sunday now I have been sat with half a sofa now for 4 days and my kids with nowhere to sit I am absolutely furious I defiantly will not be recommending buying a sofa from sofology to anybody that I know”

Helpful Report

Posted 3 years ago

“Had to return sofa because of issues but would like to offer my great thanks to Rhea Kane in customer service for outstanding service replied to e mails any promises made where fulfilled. Credit to sofology. Thank you Rhea.”

Helpful Report

Posted 3 years ago

“Appalling service!! Bought two sofas paid loads of money out. They won't repair a faulty sofa and engineers seem biased towards Sofology in their reports. Don't touch with a barge pole. Cheap furniture and appalling customer service. Will go under soon. By”

Helpful Report

Posted 3 years ago

“Probably the biggest scammer in the UK! I have purchased a new sofa at discount. I have been told that it was a new sofa and it would take 2 weeks to get it. First, I have waited for 2 weeks, then I contacted them. It turned out the item was missing and nobody cared to call me. They arranged another item(exact model). The biggest shock happened when I got the sofa. It was clearly used, full of stain and the package was already open. One side of the recliner has a loud squeaking, clearly something very worrisome. I have been still talking to their customer service, and I feel obliged to say, it was horribly rude and nerve-wracking. Please do not waste your money and time and go far away from Sofology!”

Helpful Report

Posted 3 years ago

“brought a leather sofa 2016 , after 3 months i had then out the sponge filling was failing. i was told that was the style[i knew they were fobbing me of.] fast forward 2021 feb , the sofa has totally failed , if you sit in it you just sink , at this point i must stress it is only my wife and my self . no children , no pets , both of us normal weight. i contacted the ceo [google her name] and was told the sofa has lasted over 2 years so nothing doing, i asked how long do there sofas last [am still waiting a reply. if i had brought from say JOHN LEWIS or the likes of thiss sofa would be replaced . my advice do not buy from sofology , there is no re-address , 2YEARS IS NOT LONG ENOUGH FOR THE LIFE OF A SOFA. most companies say a sofa should last over 8 /10 years . DO NOT BUY FROM SOFOLOGY , DO YOUR RESEARCH FIRST ,”

Helpful Report

Posted 3 years ago

“Bought a leather sofa just over 2 years ago and as 2 year warranty just finished I have to pay to get fixed. It’s the fact that I paid a large sum for this sofa and it has only survived just over 2 years. Leather started coming away from seems. So disappointed with this company. Do not recommend as quality definitely in Question.”

Sofology 1 star review on 30th March 2021

Helpful Report

Posted 3 years ago

“Delay to arrival; which to be fair was a possibility. However it went past the “expected delivery date” so I phoned them. Delivery should take place within 7 days of coming into stock; much longer plus if I hadn’t phoned them; would have been even later. I’d bought Cubos modular sofa with extra cushions and insurance; £4538. Sofa arrived damaged and without some of the scatter cushions. Around three weeks later they came to fix it; trying to tell me “it was just the foot”. They showed me a photo of where it had been “glued and screwed” and I pointed out that it wasn’t just the foot. Don’t know why they tried to lie about this. Emailed later that day; all fixed will close off ticket; we hope we have met or exceeded your expectation. Still nor news in cushions. Cue around five phone calls each time waiting around an hour to speak to someone. They emailed stating “will get back to you in 24 hours”. Nine days later I phoned and told them to collect the sofa and cushions and give me a refund. It took around 1.5 hours to “see if they could do that”. Damaged sofa and were in breach of contract not having fulfilled my order. Would never buy from again. Glad to see the back of it. Slow to refund, and I had to chase this up too.”

Helpful Report

Posted 3 years ago

“Had sofa for 5 years and still in good condition. Couple of issues with broken wooden slat on the footstool and connection on the l-shaped sofa so thought would contact them to get them sorted under warranty. Didn’t hold out much hope based on reviews but I honestly couldn’t fault them. Sent them an email request and they followed up twice with phone calls before I called back. Engineer booked in easily and promptly, he gave heads up day before on timing and was helpful, efficient and adhered to all social distancing rules. Credit where credit is due. Would recommend them for sofas and aftercare.”

Helpful Report

Posted 3 years ago

“I ordered a coffee table and lamp table almost 5 months ago. Still received nothing! I understand that due to COVID there will be delays but 5 months?? Nobody replies to my messages and nobody gives me any answers!”

Helpful Report

Posted 3 years ago

“I placed an order on 2nd November 2020 I was told delivery would be mid February 21. I received an email saying they could not delivery until mid April and if I needed an sofa they would loan me one. I have tried to get in touch for the last 5 weeks via email and phone and still no one has been back in touch. I am very disappointed with their customer service. I will be going into the store as soon as it opens again.”

Helpful Report

Posted 3 years ago

“Their after sales service is atrocious..From the minute I got my 2 x 2 seater sofas I could see the fabric was sagging.. They kept telling me it was the nature of the fabric..After weeks of phone calls and also being ignored. They decided to send somebody to take a look. He said there wasn’t a manufacturing fault..I knew there was. Finally after 4 months and employing my own inspector. They accepted there was a manufacturing fault..Do not touch this Company. If something goes wrong god help you. Even the CEO will ignore you.”

Helpful Report

Posted 3 years ago

“Not fit for purpose. Fellini says in the middle after only three weeks and their customer service is non-existant. Don't waste your money on this appalling company. If you have and are unhappy, contact the furniture ombudsman and write to BBC Watchdog. Spread the word.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,647 reviews