Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,646 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

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“We bought our sofa from Sofology Paisley, fully paid items, delivered a month later, missing item no correspondence from Sofology, I have been chasing them for weeks. The corner sofa was assembled incorrectly, there has been no attempt to rectify this. Store keep saying that customer services deal with everything. Customer service don’t answer the phone hours of waiting. Perhaps a solicitor should deal with the matter as they are not bothering with my emails or phone calls. Worst experience in buying furniture. Delivery men were incompetent, they were watching videos on phones to figure out how to assemble the sofa, and refused to wear shoe covers they said they would leave the items without unpacking and assembling if we have a problem. Consider buying from a reputable company who offer quality after care.”

Helpful Report

Posted 3 years ago

“Still no order! Today is 2nd December and the online account tells me planned date 2nd November! 4 emails later… 3 online chats later… no phone calls back later… shocking service… still no furniture…”

Sofology 1 star review on 2nd December 2021

Helpful Report

Posted 3 years ago

“NEVER BUY ANYTHING FROM THIS COMPANY!! Absolutely disgusting company! So after a sofa and Cuddle chair being delivered eight months ago and both items were damaged I asked for replacements as advised to do by the sofaologist repair guy! I waited another 5 months for the wrong colour furniture to show up which also creeks at every small movement!! I have been asking for a refund for 3 months and only now they get back to me a few weeks before Christmas saying I can have my refund but the furniture has to be collected in 14 days after eight months you’d think they’d look after a customer better than this I have a little boy and we are going to have nowhere to sit for month as everywhere os 12 weeks+ delivery! they offered me more furniture I don’t dare even attempt it as I’ll still be in the same position in 10 months time absolutely appalling customer service too! Never ever will I buy from here again. SAVE YOURSELF MONTHS WORTH OF STRESS AND TIME WASTED!”

Helpful Report

Posted 3 years ago

“I'm sat writing this review at 8pm with no sofa but more frustratingly NO COMMUNICATION! Our sofa was due today between 9:45am-1:45pm so we booked a day off work, disposed of our old furniture, removed a fence panel and cleared a path through the back garden for easy access and arranged for care for our autistic 6 year old son. We have done all this but it was too much for Sofology to pick up the phone to notify us of a delay. Sofology has no regard whatsoever for their customers and should be ashamed that we haven't even been given the courtesy of a phone call to let us know we were being let down after we spent thousands of pounds. We tried for hours to contact the help desk but had to give up when they all went home at 5pm. Please don't use this company, once they get your money they lose interest.”

Helpful Report

Posted 3 years ago

“Just got off the phone with sofaology querying where my delivery was, apparently not on the delivery system this was the second missed delivery. I've got to admit it didn't take long to get through on the phone and I've just cancelled my order, just waiting for my deposit to be returned so watch this space. I've seen many bad reviews lately and to be honest my experience hasn't been half as bad as most people but 4 months waisted 2 days off work and a glazing company removing my bay window was enough for me to cancel. Very disappointed”

Helpful Report

Posted 3 years ago

“Don’t buy from this company the customer service is shocking once they have your money they don’t want to know avoid at all costs !!”

Helpful Report

Posted 3 years ago

“After numerous problems with delivery and numerous hours wasted sitting on a phone, our sofa was finally delivered! I had also ordered ( and paid for, in September) a cleaning kit, which I’ve not received. I have filled in several web forms and I get an automated email saying that my query has been received- then NOTHING! This is the worst company I have ever had the misfortune to deal with. I needed another armchair but no way was I going to Sofology again, so went onto John Lewis website last week and my armchair arrives on Friday. Do yourself a favour and buy nothing from Sofology - I’m amazed they are still in business.”

Helpful Report

Posted 3 years ago

“4 HOURS ON HOLD AND THEN CUT OFF!!!! WHAT A JOKE OF A COMPANY - AVOID!!!!!!!!”

Helpful Report

Posted 3 years ago

“My wife has paid this company£3000. She did so after being told she needed to pay to get a delivery date. Her sofa was ordered 7 months ago. They keep sending an email saying they’ve tried to contact her and ask to contact them with a number on the email. This number doesn’t even connect. No one should ever buy anything from this company. I’m now going to have to start legal proceedings to force the issue which will in all likelihood cost me.”

Helpful Report

Posted 3 years ago

“Ordered in July shop assistant laughed when l said would l get it for Xmas and said you would get it in October 3 messages off sofaology saying order delayed now l am told l will not get it for Xmas Annoyed”

Helpful Report

Posted 3 years ago

“Ordered a carpet from Milton Keynes branch promised delivery did not happen. Unable to waste hours on phone. Company is a joke. Suggest that whenever you have time to spare and are close to a Sofology shop you go in and waste the sales peoples time for as long as possible letting them think you are ordering, then tell them why you wont be ordering. Whilst you do this you are saving other people from this company.”

Helpful Report

Posted 3 years ago

“Ordered sofa 6 months ago. It was meant to arrive by 1st October but has not been delivered and we have had no updates. Tried filling in contact forms, emailing, calling but no answer. They hung up once we got through to someone after waiting 2 hours on the line. We've paid £1750 for this and at this stage, don't know if we are going to get anything for our money.”

Helpful Report

Posted 3 years ago

“Very poor after care service! Please avoid this terrible company! I have a leather recliner sofa from sofology, it started peeling after 1 year of ownership, which clearly means this cant be genuine leather. The extended warranty did not cover this, although, we were never even given any T&Cs in the first place, so I'm pretty sure there's legal issues there. Our pet has also scratched the leather and guess what, that's not covered either. So it would seem their warranty is totally worthless. I have contacted Sofology for comment, but I have been completely ignored. So I feel compelled to pass on my extremely negative view of this company to as many people as possible.”

Helpful Report

Posted 3 years ago

“**WARNING - DO NOT BUY ANY FURNITURE FROM SOFOLOGY** We bought our sofa's mid July with expected delivery date being end of October. This date kept getting pushed back and eventually booked in delivery for 19th November. Both myself and my Wife took the day off work and no delivery arrived. I waited on the Customer service phone line for 2 hours, only to be cut off when I was at number 1 in the queue. I phoned the Reading Store where I purchased the Sofa's to be told that it was not even in the warehouse for delivery. We then booked in for yesterday (28th November) for delivery between 11am and 3pm. At 4.30pm called Customer service to be told I could not have a refund as the delivery may still turn up (which of course it never did!). I now cannot get through to anybody at Customer Service but will be securing a refund asap. Please be aware that if Sofology miss a delivery slot that they have confirmed, you are entitled to a full refund and judging by the comments all these reviews I am thankful that we have come to this decision and will source sofa's elsewhere. If everyone in the same position as ours secured a refund, it is the only way this company will sort themselves out as they are emotionally blackmailing Customers with the threat of no Sofa's at all. PLEASE DO NOT USE SOFOLOGY.”

Helpful Report

Posted 3 years ago

“Categories Blog MRS HELEN GRAHAM For businesses MRS HELEN GRAHAM United Kingdom 15 Reviews 489 Reads 2 Useful Review of Sofology MRS HELEN GRAHAM 15 reviews 2 stars: Poor 12 minutes ago Dreadful after sales service Once they've got your money they don't give a toss about you. We chose, ordered and paid in full for 2 sofas and were delighted when we received a call on our way home to book a delivery date. Less than 2 days before delivery we got a call to say they wouldn't be coming on the arranged date. Both me and the person taking our old sofas had arranged time off. Sofology could not give us another date until our original date had passed because that's the way their system works! According to the person we spoke to there was no one in whole of sofology who has the authority to override their 'system'. However, the next day we got a text to say they would arrive as originally arranged. We called to check and were no 65 in the phone queue! When we eventually got through it was confirmed our sofas would NOT be coming right enough. The day after that [the day originally arranged for delivery] a driver called us to say we were next on his list for delivery. We told him the story so far, so he checked his truck and right enough our sofas weren't there. We were still on his delivery list though. A second date was organised and we made arrangements again along with the person taking our old sofas. On the day of delivery we realised we hadn't received a text the day before so we called and our delivery had not been booked at all on their system for that day. It was finally delivered on the 3rd arranged date but one of the sofas has a hole in it and will have to go back. Talk about incompetent, disorganised and incredibly inconsiderate. Certainly won't be buying from them again.”

Helpful Report

Posted 3 years ago

“Still waiting for my sofa, been given 4 dates for delivery now, the last 3 has been a no show absolutely shocking!! It took me 3 hours to get through to customer service, I was promised it would be delivered yesterday but yet again a no show. If I had looked at the reviews I would never had ordered from this company.”

Helpful Report

Posted 3 years ago

“We purchased a Clarence corner sofa which cost almost £2000. It looked lovely when we finally got the delivery. We were a bit alarmed when we were told that creases could appear in the fabric and that they would be cured by patting them out. Yes the creases did appear and some disappeared but quite a few remained in the cushions, about 10mm deep, and are still there. We have only had the sofa about 8 months and if they offer us a repair to the sofa it is not going to stay crease free and after a lot of years will get a lot worse. We are truly not happy with the sofa and do not want a repaired sofa.”

Helpful Report

Posted 3 years ago

“The sofa seams good but its early days. The problem was the delivery guys who work for them direct as they were moaning about working for DFS now decided to just push the sofa over laminate flooring and it's wrecked. Its not scratched they have carved through it like an axe.”

Helpful Report

Posted 3 years ago

“We purchased a settee from the Nottingham store I was guaranteed that my sofa would be delivered within 3 weeks as it was warehouse stock .we received a email and text for the settee to be delivered. The settee never arrived .spoke to customer service after been in a queue for 3 hours it's ridiculous. Our sofa is also in the wrong warehouse. After reading reviews I am worried as we also havnt got a settee .I just hope we have the right settee delivered for xmas”

Helpful Report

Posted 3 years ago

“It has to be said this is one of the worst experiences I've had when purchasing anything. 16 weeks after ordering we established they had lost our order. We spent two weeks trying to speak to anyone at sofology to rectify and eventually had to go through to the store to get any kind of response Eventually they reordered the sofa (another 13 weeks to wait) and they arranged us a loaner sofa which didn't arrive. They wont even answer the phone at the store now which means going back there to sort this out. I would suggest even if you like their sofas find an alternative. This company is an absolute shambles and without exaggeration a nightmare to deal with. DO NOT BUY A SOFA FROM THIS COMPANY!”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,646 reviews